The products - i use the vest since version 1 and he hydro 2 - are comfortable to wear and feel great. They do their job every time and are an essential part of my gear. The V2 is really better th... Ver mais
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Veja o que dizem as avaliações
I recently purchased the FREETRAIN ULTRA 1 vest and overall I’m really impressed with it. The fit is excellent — it sits snug without bouncing, even on longer runs. It’s lightweight but still... Ver mais
A empresa respondeu
The products themselves are perfectly fine and the buying process was smooth enough, but the returns system is unnecessarily frustrating and outdated. Having to email just to request a return f... Ver mais
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If I could rate 0 I could. Never received item. ‘Returned to sender’, chased refund and continually fobbed off. Processed a chargeback from credit card company and then miraculously contacted direc... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de roupas desportivas
- Loja de Roupas
- Loja de artigos para esportes ao ar livre
- Loja de roupas esportivas
Escrito pela empresa
Founded in 2019 by two friends who met playing professional football back in 2010. An exposure to pressure, performance, branding & style as well as an instinct to want to create something significant, became the foundations of Freetrain. Originally founded on the invention of the V1 vest, Freetrain changed the game. With over 375,000 units sold world wide, people were switching up the way they train thanks to the revolutionary product. As momentum grew the brand became more and more recognised Freetrain developed a brand image, ethos and range of products that has purpose. With intentions of being one of the best sports brands in the world Freetrain has no plans of slowing down. The vest changed the game, the apparel is now changing the game. Welcome to your new favourite brand.
Informações de contato
FT APPAREL LIMITED Azzurri House Walsall Business Park, Aldridge, WS9 0RB, Walsall, Reino Unido
- support@freetrain.com
- freetrain.com
3,7
Bom
317 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
What beautiful quality items
What beautiful quality items. They were a gift and the recipient is very happy.
6 de maio de 2025
Resposta de Freetrain
Hi Sandra,
Thanks so much for your excellent review!
Freetrain
Easy ordering
Easy ordering, fast delivery. It feels comfortable when i tried it on, haven't gone out on a run yet though.
28 de abril de 2025
Resposta de Freetrain
Hey Sundras,
Thanks for your brilliant review - we're so pleased you're loving your new Freetrain vest :)
Freetrain
Super quick delivery and great product.
24 de abril de 2025
Resposta de Freetrain
Hey Mike,
Thanks for your brilliant review - we're so pleased your order arrived quickly & you're enjoying your purchase from us :)
Thanks,
Freetrain
DO NOT ORDER FROM THEM!
DO NOT ORDER FROM THEM!
Not sure how they are so bad with customer service but having waited almost a month for an order that never turned up, they have decided to post me another rather than refund as I asked. I can’t help be think this is not a genuine company based on how they operate.
Do yourself a favour and don’t order from them!
30 de abril de 2025
Avaliação não solicitada
Resposta de Freetrain
Hi Jamie,
Thank you for taking the time to leave another review.
To clarify, your first contact with us was just before the recent bank holiday weekend. As the issue involved a courier delay, we began investigating promptly and explained the expected timeframes involved. Throughout this process, we’ve done our best to keep you updated and respond quickly.
We understand delays are frustrating, and while we did offer to send a replacement to ensure you received your item, we’ve cancelled this & we are investigating the issue fully with the courier, as per your request.
We’re a genuine business that cares about customer satisfaction, and we’re always open to feedback, though we’re disappointed this is your second negative review about the same issue, we’re still here and ready to help resolve it.
As explained via email yesterday, the team will be in touch very soon with an update once available.
Freetrain
Cheap quality product
Cheap quality product, far cheaper than other brands. Impressed
8 de abril de 2025
Resposta de Freetrain
Hi there,
Thanks for your 5* review!
Freetrain
I’m disappointed to have to write this…
I’m disappointed to have to write this review but unfortunately the vests I have purchased last month were not as good quality as the previous 2 I purchased a few years ago.
The standard vest seems smaller than before.
And the hydration vest phone holder pops open when running.
I have tried to contact the company twice to resolve but no response. I will look at other brands from now on..
26 de março de 2025
Resposta de Freetrain
Hi Perrey,
We're sorry to hear you were disappointed - this is most unusual & we're keen to look into this!
We've double checked with our Support Team and they've confirmed no contact has been received from you. Please email support@freetrain.com & the team will be happy to assist with your concerns.
Thanks,
Freetrain
Excellent Service 10/10
This was my first purchase from Freetrain and everything went smoothly, from placing the initial order to receiving the goods. I was after a running vest and after seeing a few members of a local running club wearing them, I decided to order one direct from their site. The item received was exactly how it was advertised and the quality is 10/10.
7 de abril de 2025
Resposta de Freetrain
Hi Jamie,
Thanks for your review!
We love to hear it :)
Freetrain
Hydro Original Vest
Had my last vest in lockdown and it lasted up until now! Got the Hydro original and it’s incredible! Fast delivery and easy checkout too!
4 de abril de 2025
Resposta de Freetrain
Hi Powell,
Thanks for your fantastic review - we're so pleased to hear you're happy with your Freetrain vests!
Freetrain
Resposta de Freetrain
Hi Neal,
Thanks for your great feedback - we appreciate it :)
Freetrain
My orders estimated delivery time was…
My orders estimated delivery time was 03.31.2025. But still I didn’t get my parcel, nobody’s helping me
18 de março de 2025
Resposta de Freetrain
Hi Nazim,
Thanks for your review.
As your order was shipped internationally, delivery can take a bit longer compared to UK orders. We can see you've been in regular contact with our Support Team, who have shared guidance on how to get the details you're looking for. If you need any further assistance, feel free to reply to the existing thread, they're always happy to help! 😊
Freetrain
Love these!
Love these. I'm a Personal Trainer and bought 2 sets of Hybrid Shorts & short sleeve Aero t-shirts. They look professional and art, but also functional and great for training.
I ordered so much sportswear this week and sent 90% of it back due to terrible cuts and cheap fabrics, but Freetrain is chic and sexy so am gonna order more.
More pastel and neutral colour options please!
7 de abril de 2025
Avaliação não solicitada
Resposta de Freetrain
Hi Adam,
Thanks for your fantastic review! We look forward to welcoming you back to our site soon :)
Freetrain
Resposta de Freetrain
Hi D,
Thanks for your review - we're pleased you were satisfied with your purchase from us!
Freetrain
Gloves split after 1 use
Gloves split after 1 use. Contacted and they gave me a small discount. Within weeks they had split in a number of other places. I emailed them but they have not responded which is very poor service won't be using again as poor quality and poor customer service. May have responded in the end,but not offered to replace or refund and still poor quality gloves!
28 de fevereiro de 2025
Avaliação não solicitada
Resposta de Freetrain
Hi Toby,
Thank you for your feedback & review.
Unfortunately, the emails you sent regarding the issue were not received as they were sent to an automated address that handles order updates. Had you reached out to the original address you used when reporting the issue, our team would have been able to assist you more promptly. You can find our contact details on our website. The correct email is support@freetrain.com. We can see that you've since contacted our team, and they responded within the hour :)
Freetrain
New runner
I’m new to running and this is the perfect vest for needs. I like its uncomplicated aesthetic, neat pockets and practical waterbag❣️
26 de março de 2025
Resposta de Freetrain
Hi Angela,
Thanks for your brilliant review - we're so happy you're loving your Hydro :)
Freetrain
Outstanding quality and comfort for…
Outstanding quality and comfort for running and strength training. Highly recommend 🙌
28 de março de 2025
Avaliação não solicitada
Resposta de Freetrain
Hi Seb,
Thanks for your excellent review - we're so pleased you're happy with your purchases from us :)
Freetrain
Great product which is exactly as…
Great product which is exactly as advertised. My concerns about it being too tight around my chest were unfounded as it is so comfortable and the water bottle placement is perfect.
20 de março de 2025
Resposta de Freetrain
Hi Laura,
Thanks for your excellent review - we're so happy to hear you were not left disappointed with your Freetrain vest :)
Freetrain
Worn once was very comfortable while…
Worn once was very comfortable while running
25 de março de 2025
Resposta de Freetrain
Hi Tom,
Thanks for your review - this is very unusual feedback however we'll certainly take this on board. Please do get in touch with our Support Team at support@freetrain.com so we can ensure your comments are logged and fed back. Sadly with this review, it's difficult for us to understand how/why the item was found to be uncomfortable, however we're keen to pass this on!
Thanks,
Freetrain
I ordered two items but only received…
I ordered two items but only received one. i have already sent an email about this but i have not received a response.
18 de março de 2025
Resposta de Freetrain
Hi Will,
From the detail provided with your review we cannot locate any contact made to us to report any issues with your order or delivery. Please reach out to our team on - support@freetrain.com & the team will be happy to help.
Thanks,
Freetrain
Resposta de Freetrain
Hi Ryan,
Thanks for your great review :)
Freetrain
Nice quality item
Prompt delivery, well packaged and a nice quality item at a good price. Gift for my daughter who was very pleased.
18 de março de 2025
Resposta de Freetrain
Hey Lesley,
Thanks for your fantastic review - we're so happy your daughter loves her gift :)
Freetrain
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