I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those imposs... Ver mais
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Veja o que dizem as avaliações
Vicky and Gokul from Suthans team worked tirelessly from at my new house to make it spotless! When they arrived, they initially said it would need a third person but they went above and beyond went to... Ver mais
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Cleaners turned up 1 hour 30 mins late, no contact until I rang up the main switchboard, meant I had to go back at 8pm on a Sunday to sort keys. Flat was cleaned to a poor standard, lost out on our d... Ver mais
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Mo’s team did an excellent job from start to finish. They were incredibly helpful, even moving boxes out of the way so they could clean properly, which made a big difference. They followed all instr... Ver mais
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Detalhes da empresa
- Serviços Diarista
- também em
- Serviço de Limpeza
- Serviço de Limpeza de Carpetes
- Serviço de Limpeza de Cortinas e Estofados
- Serviço de limpeza de janelas
- Serviço de limpeza de tapeçaria
Escrito pela empresa
At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.
Informações de contato
WhatsApp: 07599 496 874, London, Reino Unido
- 020 8051 2255
- Bookings@fresherstart.co.uk
- fresherstart.co.uk
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Respondeu a 92% das avaliações negativas
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I'd recommend Vera! The place is spotless after
Although only one cleaner showed up, Vera is absolutely professional with the best attitude. She has worked until the place is spotless. She has worked continuously for 6 whole hours by herself. I respect her a lot. I think she deserves to be recognised as an individual. I’ll recommend her to all my acquaintances who need this service.
27 de setembro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Cherry,
Thank you for taking the time to provide your feedback, and we truly appreciate your kind words about Vera. We're delighted to hear that she exceeded your expectations with her professionalism, positive attitude, and dedication to ensuring your place was spotless. We value Vera's hard work and commitment to delivering exceptional service.
Your recognition of Vera as an individual is truly heartwarming, and we couldn't agree more. We believe in acknowledging the hard work and dedication of our team members, and we will make sure to recognize Vera for her outstanding performance.
We are grateful for your recommendation and trust in our service. If you ever need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and maintaining the high standards that you deserve. Thank you for choosing our services!
Best Regards,
ISSLY TASK
We were moving out of our flat and…
We were moving out of our flat and opted for the end of tenancy cleaning. The flat looks miles better than when we moved in, even the Landlord had to agree on that ! Thank you so much!
21 de setembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Jaiden,
We're thrilled to hear that you were pleased with our End of Tenancy cleaning service! Making your flat look even better than when you first moved in is exactly what we aim for. It's wonderful to know that even your Landlord acknowledged the transformation.
Thank you for choosing our services, and if you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our ultimate goal, and we appreciate your kind words!
Kind Regards,
ISSLY TASK
We were very pleased with this company
We were very pleased with this company. The booking process was easy and the team very helpful. On the day of our End of Tenancy clean they were efficient, cleaned to a very high standard and left the property looking great. Would highly recommend and would most definitely use them again.
19 de setembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Henry,
We're delighted to hear about your positive experience with our company! Making the booking process easy and providing helpful assistance is a priority for us. Knowing that our team efficiently and thoroughly completed your End of Tenancy clean to a high standard, leaving your property looking great, brings us immense satisfaction.
Thank you for your kind words and recommendation. We look forward to serving you again in the future should you require our services. Your feedback is greatly appreciated!
Best Regards,
ISSLY TASK
A team of very ladies turned up and…
A team of very ladies turned up and cleaned my property, at the end they called me back to inspect, which I did and I was very happy with the end results. My Landlady later inspected and wasn`t happy with a few things, I contacted the office and they arranged for the team to return the next day. Suffice to say my Landlady has agreed to release deposit. Thank you for a hassle-free service! I will be using your company again.
20 de setembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Ted,
Thank you for taking the time to share your experience with us! We're delighted to hear that our team's efforts led to a successful outcome with your landlady and the return of your deposit.
Customer satisfaction is our top priority, and we're glad we could address any concerns promptly and efficiently. We appreciate your understanding and patience throughout the process. It's fantastic to know that you found our service hassle-free, and we look forward to serving you again in the future.
If you have any more cleaning needs or if there's anything else we can assist you with, please don't hesitate to contact us. We value your business and are here to help. Thank you for choosing our company!
Best Regards,
ISSLY TASK
The level of service provided by both…
The level of service provided by both the administrative team and the cleaning crew that attended to my apartment has been nothing short of impeccable. Their competitive pricing, coupled with their remarkable attention to detail, ensured that my residence was not only thoroughly cleaned but also made conducive for all of my staff. I'm genuinely impressed and satisfied with their performance, and if it were possible, I would happy award them sis stars!
20 de setembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Zachary,
Your high praise for both our administrative team and the cleaning team is truly appreciated!
It's fantastic to hear that you found our prices competitive and the teams attention to detail impeccable. Knowing that your residence was not only thoroughly cleaned but also made conducive for your staff is a testament to our dedication to providing top-notch service. While you can't award six stars, your satisfaction and kind words are more than enough for us!
Should you ever require our services again or have any further needs, please don't hesitate to get in touch. Thank you for choosing ISSLY TASK!
Kindest Regards,
ISSLY TASK
I"m really happy with the service from…
I"m really happy with the service from Danny and his team. Right from the start, Danny was quick to respond to my questions and kept me informed throughout. They did a thorough full house clean, and I'm delighted with the results. Everything looks incredibly clean now, and it's clear they put a lot of care and expertise into their work.
l want to give a big thumbs up to ISSLY TASK for their fantastic service. Danny's commitment to excellence and the impressive work by his team have left me very impressed. If you're in need of top-notch cleaning service, l highly recommend ISSLY TASK.
15 de setembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Bentley,
We're thrilled to hear that you had such a positive experience with Danny and his team! It's great to know that they were responsive, communicative, and provided a thorough full house clean that exceeded your expectations. Your satisfaction and kind words are a testament to their commitment to excellence in their work. Thank you for recommending ISSLY TASK to others seeking top-notch cleaning services. If you ever need our assistance again in the future, don't hesitate to get in touch. Your feedback is much appreciated!
Kind Regards,
ISSLY TASK
AVOID AVOID AVOID for End of Tenancy clean!
I hired Issly Task to perform our End of Tenancy clean. Like many, I was taken in by their fantastic reviews, but I can honestly say I have NOT received the amazing service I read all about. Not only was the cleaner 2 hours late, for which I was really understanding. After the clean I noticed so much dirt in our kitchen and bathroom and many areas that hadn't been cleaned that was advertised and on our invoice as part of the clean. E.g.Fan, radiators, doors cupboards, inside and outside etc. I then called out to the cleaner but she had already started walking off down the road and didn't even tell me she was leaving, before I had done a full walk around. I then stayed an extra hour cleaning all the areas that she had missed. I then reached out to Issly Task customer service with photos of the terrible clean and asked for a partial refund, for which they worked their way around multiple reasons why they 'legally' didn't have to, despite the fact that you pay for the service and agree to their terms before it's even completed. (This is how they trap you!) Issly Task provided me with a free clean instead, but as we were 2 days away from check out they couldn't fit us in (conveniently). Our landlord didn't want to use this cleaning service again (which I fully understood, as there wasn't much in terms of trust that Issly Task would still provide the up to standard clean for an End of Tenancy. In this case it was very much box standard and I could have done a better job myself! Off the back of this, we are having £168 deducted from our deposit. Do yourself a favour and go elsewhere for your end of tenancy clean. This company are cheaper for a reason because they cheap out on cleaners!
6 de setembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Kat,
From the evidence presented, it is evident that our team completed the vast majority of the cleaning to a commendable standard, with the exceptions being the upper surfaces of the kitchen cupboards and a single door frame. In essence, more than 99% of the cleaning tasks were executed to a high standard of quality.
The areas you highlighted in your evidence primarily pertained to issues related to mold and grout discoloration. It is important to note that we do not guarantee the complete removal of such issues. To categorize our services as unscrupulous or fraudulent based on these two missed areas is a particularly harsh and unjust judgment.
Similar to many other service providers, we are unable to offer refunds once the service has been completed. The nature of our work involves physical labor and is not akin to a returnable item like a piece of clothing. We strive to strike a fair and equitable balance between serving the best interests of our dedicated staff and our valued clients.
In alignment with this commitment, we extend an offer of a complimentary recleaning should our teams inadvertently overlook specific areas. Regrettably, it appears that you declined this opportunity for us to rectify the issues at hand, thereby fulfilling our obligations to you.
We genuinely appreciate your business and sincerely hope that this explanation helps shed light on our perspective and commitment to delivering quality service.
Kind regards,
ISSLY TASK
Great service
Great service. Sam and his team were great and did a superb end of tenancy clean for us. Would highly recommend Issly Task for all your cleaning services.
16 de setembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Natasha,
We sincerely appreciate your kind words and recommendation. It's fantastic to hear that Sam and our team were able to provide you with a superb end of tenancy cleaning service. Your satisfaction is our ultimate goal, and we are delighted to have met your expectations.
Should you ever require cleaning services in the future or have any questions, please don't hesitate to reach out. We are here to assist you, and we look forward to serving you again. Thank you for choosing ISSLY TASK!
Kind Regards,
ISSLY TASK
I recently used Issly Task for an end…
I recently used Issly Task for an end of tenancy cleaning service, and I must say I was thoroughly impressed. From start to finish, the process was seamless and hassle-free.
16 de setembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Naly,
We greatly appreciate your feedback and are delighted to hear about your positive experience with our end of tenancy cleaning service. Ensuring a seamless and hassle-free process is one of our top priorities, and we are pleased that we could meet your expectations.
If you ever require our services again or have any questions in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to assisting you again whenever you need us. Thank you for choosing ISSLY TASK!
Warm Regards,
ISSLY TASK
My experience with this company is…
My experience with this company is always on the positive side - used them a couple of times for end of tenancy cleaning and I was always happy with the outcome.
This was the main reason I called them for the more serious job I needed finished. I had my whole house renovated last month - had the walls repainted, the carpets and the wooden flooring replaced even some of the windows were changed with double glazed ones. After the renovation there were million paint drops all over the place and the dust was a serious issue I had to deal with - this required some serious cleaning and I was doubtful whether I could resolve this. It was a serious step to take and I really needed a firm professional hand to help with bringing the place back to normal and clean state. As I said ISSLY Cleaners were my first choice so when I called them to ask if they have this special type of serious deep after builders cleaning I was really relieved to hear their positive answer.
As I had already used them so I was aware with the procedure - it`s a really easy to book and they always keep you posted with the arrival or any other details. On the day of the service the team arrived just on time. Their supervisor asked to be shown around, confirmed the small details - I was really impressed with that and it gave me the good feeling the process will be smooth. I came back at the end and inspected and the team was patient enough to wait for me and make sure I was pleased - this is what separates the truly professionals from the ordinary cleaners!
Thank you for the service and I will definitely come back!
13 de setembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Salam,
Thank you for taking the time to share your positive experience with ISSLY TASK. We are thrilled to hear that you have consistently had a positive experience with our end of tenancy cleaning services in the past.
We understand that after a major renovation, the cleanup can be quite daunting, and we are delighted that we could meet your expectations with our deep after builders cleaning service. Your trust in us for such an important task means a lot to us.
Our commitment to professionalism and attention to detail is paramount, and we are pleased that our team's thoroughness and willingness to accommodate your needs left you impressed. Customer satisfaction is our top priority, and we are glad we could provide you with the exceptional service you deserve.
We truly appreciate your kind words and your continued support. Please know that we are here whenever you need our services in the future. Thank you for choosing ISSLY TASK, and we look forward to serving you again!
Kindest Regards,
ISSLY TASK
Actual thieves. Shocking after sales spiel.
Actual thieves. Swerve this mob.
If there’s one review you’re going to listen to, let it be this one and use a different service.
To ISSLY: Your amateur cookie-cutter response over email won’t cut it. You’re not in the clear. See you soon.
Update: I don’t know what you’re referring to here. You’re either playing dumb or very confused.
10 de setembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Kourosh Akhavan,
We take great pride in upholding our commitment to fairness and transparency, and it is with this ethos in mind that we find your accusation of theft to be entirely unwarranted. When you initially made your booking with us, you expressed concerns regarding the service guarantee's duration, which was set at 5 days for reporting any cleaning issues. In response to your request, we extended the service guarantee to a generous 2-week period, demonstrating our dedication to accommodating your needs.
Furthermore, as a token of our appreciation, we offered you discounts for subsequent bookings. Despite these concessions, you returned to us three weeks later, demanding a refund of £100. It is important to reiterate that we had previously explained, and you had agreed, that once our services have been rendered, they are non-refundable.
We provided you with ample time, and even extended it significantly, to inspect and report any cleaning issues. Our commitment to fairness, transparency, and providing an exceptional service has been evident throughout our interactions. Given the facts and our adherence to these principles, we believe we have fulfilled our obligations to you, and no legal duty remains outstanding.
Best Regards,
ISSLY TASK
Unreliable, last minute cancellation
Cancelled our end of tenancy clean with less than 24 hours notice - we had booked weeks in advance and paid a deposit. Terrible service didn’t answer phone to discuss or offer to find a replacement team to cover.
10 de agosto de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Victoria,
I would like to extend my sincerest apologies for the inconvenience you experienced due to the cancellation of your cleaning appointment. It is truly disheartening to hear that we fell short of meeting your expectations.
In our organisation, we take great pride in our commitment to providing reliable and punctual service. Instances like these are indeed rare, and we go to great lengths to ensure that no customer is ever let down. Unfortunately, during the time of your appointment, we were facing an exceptionally high demand, resulting in a fully booked schedule. This limitation, coupled with the urgency of your request, regrettably left us with only the option of offering you an appointment on the following day, which, understandably, you found unsuitable.
Please understand that we deeply regret any inconvenience this may have caused you. We value your business and your time, and your satisfaction is of utmost importance to us. While we understand that our rescheduled appointment did not align with your needs, we genuinely appreciate your understanding of the situation's constraints.
We are continuously working to improve our processes to ensure that such situations are kept to an absolute minimum in the future. Your feedback is invaluable to us, and we are committed to learning from this experience to better serve you and our other valued customers.
Once again, please accept our heartfelt apologies for any disruption this may have caused, and we hope for the opportunity to serve you more efficiently and effectively in the future.
Warmest Regards,
ISSLY TASK
Issly task were amazing
Issly task were amazing! Super quick to reply to my responses, and left the house sparkling clean. They were very attentive, especially when we had some issues with the house, and very reasonably priced.
27 de julho de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Georgie,
Thank you so much for your kind words! We're thrilled to hear that you found our services amazing and that we were able to meet your expectations. Our team takes pride in being responsive, attentive, and ensuring a sparkling clean result. We're glad we could address any issues you had with the house as well.
Your satisfaction is our priority. We appreciate your feedback and look forward to serving you again in the future. If you ever need our services again, don't hesitate to reach out!
Kind Regards,
ISSLY TASK
Very professional and did a great job…
Very professional and did a great job at cleaning my house,
29 de julho de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Victoria,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our cleaning services. Our team takes great pride in maintaining a high level of professionalism and ensuring that each task is carried out with the utmost care and attention to detail.
Your satisfaction is our ultimate goal, and your feedback motivates us to continue providing top-notch cleaning services. If you ever need our assistance again or have any further cleaning needs, please don't hesitate to reach out. We'd be more than happy to help.
Best Regards,
ISSLY TASK
David's team is very professional and…
David's team is very professional and efficient. After their cleaning, My flat is spotless. Kitchen and bathroom are sparkling clean.
30 de julho de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Chian,
Thank you very much for your lovely review!
It sounds like David's team did an excellent job with the cleaning. Professionalism and efficiency are crucial qualities in any service, and it's great to know that they delivered on both fronts.
Thank you for choosing us, we look forward to serving you again.
Kindest Regards,
ISSLY TASK
Thank you for the great support!
Sonia and the team did an amazing job on the cleaning service when I moved out of my previous house. They were very flexible with the agenda and helped me to identify the main issues on the inventory report. The landlord was very happy and nothing had to be redone. Well done team!! thanks!!
27 de julho de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Patricia,
Thank you so much for taking the time to share your wonderful experience with Sonia and our team at the cleaning service. We are thrilled to hear that you were impressed with the results and that we could make your move-out process a smooth and stress-free one.
Flexibility is key in providing excellent service, and we are glad that our team could accommodate your agenda and address any concerns you had in respect of your inventory report. It's our priority to ensure that our customers' needs are met, and we are delighted that the landlord was pleased with the cleaning, leaving nothing to be redone.
We'll be sure to pass on your appreciation to Sonia and the rest of the team for their hard work and dedication. Your kind words motivate us to continue delivering a top-notch service to all our customers.
If there's anything else we can assist you with in the future, don't hesitate to reach out. We wish you all the best in your new place!
Thank you once again for choosing our services and for your fantastic feedback.
Warmest Regards,
ISSLY TASK
Highty Reccomend
I've used Issly cleaning services twice in the past couple of months. Both times I've had issues on my side - either having booked the wrong day or needing to get keys to the cleaners - on both occasions the team have been incredibly helpful and flexible. Its also a very welcome change to have a person pick up the phone to speak to who can assist. Much better than a bot!
Oh and the cleaning services are fantastic!
I would highly highly reccomend them.
27 de julho de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Nicole,
Thank you so much for your kind words and for choosing us not just once but twice within the past couple of months. We truly appreciate your loyalty and trust in our team.
We understand that scheduling and coordinating can sometimes be challenging, but we are thrilled to hear that our team was able to assist you effectively and with great flexibility. Providing a personalized and human touch in our customer service is essential to us, and we are glad that you found it valuable.
Moreover, we are delighted that you are satisfied with the cleaning services provided. Our team works diligently to ensure that every customer's space is left immaculate and inviting.
Your high recommendation means a lot to us, and we look forward to serving you again in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out to us.
Thank you once again for your kind feedback.
Kindest Regards,
ISSLY TASK
Excellent!
The customer client services team was friendly, courteous and patient. The cleaning team arrived early, were professional and meticulously cleaned the house and carpets.
Unfortunately, I had a particularly difficult landlord who said she was not satisfied even though the house had obviously been professionally cleaned. Issly task actually sent the team back to meet with the landlord to re-clean anything she was unhappy with. That is excellent service!
Thank you 🙏 so much Issly task!
13 de julho de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Grace,
Our ultimate goal is to ensure that you are completely satisfied with our service and we are always willing to go the extra mile to achieve this.
Your kinds words have truly motivated us and we are inspired to continue improving our service to meet and exceed your expectations.
Kindest Regards,
ISSLY TASK
AVOID THIS SHOCKING COMPANY
I booked an end of tenancy clean and expected to return to my property to find it in a better state than I left it….. oh was I wrong. I returned to find dark brown stains all over a cream carpet. I was horrified but the company admitted fault and agreed to come back to the property to rectify the problem by doing a professional carpet clean. However, they could not get the stains out and so when I understandably then asked for a refund for the cleaning service, instead of receiving this and an apology from the company (as a paying customer would expect in this situation) I received an absolutely disgusting call from the manager who was extremely rude and aggressive and proceeded to call me a liar (despite previously admitting fault and sending cleaners back to the property to clean the mess they had made of my carpet!)…. It was shocking to be spoken to like that by a manager of a company and to be called a liar!! Absolutely insane. Avoid this incompetent, aggressive and frankly disgusting company at all costs.
24 de maio de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Tanya,
We would like to respectfully point out that we handle all complaints in writing for legal reasons, no one from the company would call you or handle a complaint over the phone. Our complaints team can only be contacted via email. We would like to assure you that we take any form of aggression or abuse towards our staff extremely seriously and we do not tolerate or condone such behaviour under any circumstances.
ISSLY TASK
yep brilliant service
yep brilliant service, sonia listened to what i needed and gave a fair price. The cleaners done a smashing job and no comes backs from the dreaded agent!
Thanks girls
30 de maio de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Yukon,
We are extremely pleased to hear that everything worked out in your favour, and that you were able to retrieve your deposit. Our goal is to ensure that every client receives the best possible outcome and we are committed to achieving this through our unwavering dedication to providing an exceptional service.
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