I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those imposs... Ver mais
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Veja o que dizem as avaliações
Vicky and Gokul from Suthans team worked tirelessly from at my new house to make it spotless! When they arrived, they initially said it would need a third person but they went above and beyond went to... Ver mais
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Cleaners turned up 1 hour 30 mins late, no contact until I rang up the main switchboard, meant I had to go back at 8pm on a Sunday to sort keys. Flat was cleaned to a poor standard, lost out on our d... Ver mais
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Mo’s team did an excellent job from start to finish. They were incredibly helpful, even moving boxes out of the way so they could clean properly, which made a big difference. They followed all instr... Ver mais
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Detalhes da empresa
- Serviços Diarista
- também em
- Serviço de Limpeza
- Serviço de Limpeza de Carpetes
- Serviço de Limpeza de Cortinas e Estofados
- Serviço de limpeza de janelas
- Serviço de limpeza de tapeçaria
Escrito pela empresa
At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.
Informações de contato
WhatsApp: 07599 496 874, London, Reino Unido
- 020 8051 2255
- Bookings@fresherstart.co.uk
- fresherstart.co.uk
3,9
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347 avaliações
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Respondeu a 92% das avaliações negativas
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I recently hired the end-of-tenancy…
I recently hired the end-of-tenancy cleaning service, and I must say it exceeded my expectations. The team was thorough and efficient, leaving every corner spotless. They paid attention to detail, and the result was a truly pristine space. I'm extremely satisfied with the service and would highly recommend it for anyone in need of top-notch cleaning. Definitely a 5-star experience!
23 de janeiro de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear David,
Thank you so much for your glowing review! We're delighted to hear that our end of tenancy cleaning service exceeded your expectations. Our team takes pride in being thorough and efficient, and it's fantastic to know that every corner was left spotless with meticulous attention to detail.
We greatly appreciate your recommendation and are thrilled to have provided you with a truly pristine space. If there's anything more we can assist you with in the future or if you have any questions, please feel free to get in touch.
Thanks again for the 5-star rating and for choosing our services!
Best regards,
ISSLY TASK
Great experience
Great experience!
Used Issly cleaning service for end of lease agreement and the house looked pristine. Would recommend to people looking for a cleaning service.
22 de janeiro de 2024
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Claire,
Thank you so much for taking the time to share your positive experience! We are thrilled to hear that our team met your expectations and left your house looking pristine for the end of your lease agreement.
Customer satisfaction is our top priority, and it's rewarding to know that you would recommend our cleaning service to others. If you ever need our services again or have any friends or family in need of professional cleaning, we would be more than happy to assist.
Once again, thank you for choosing ISSLY TASK, and we appreciate your kind words.
Kindest Regards,
ISSLY TASK
A Fraud. Do not waste your money
In very plain terms, do not book with these people. I wanted an end of term tenancy cleaning service but this was misrepresented by the person I spoke to over the phone.
I had specifically called to clarify that what I needed done which included cleaning inside and outside my conservatory. Only to be told AFTER I had paid that the conservatory roofs cannot be cleaned and they do not have the know-how.
My carpet which was included in the plan was also misrepresented. Issly did not tell me that the carpets will not be shampooed and deep cleaned, which was one of the reasons I'd ordered the service in the first place.
The staff that arrived were unprofessional and didn't do a proper job and had to be prompted to do half a decent job.
In summary, I should have simply hired a regular cleaner to do the cleaning at less than half the price. Unfortunately, I wasted my money on this service.
21 de janeiro de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Israel,
The service you initially booked was meticulously detailed, outlining all inclusions and specifying the areas that would be cleaned on the scheduled day. Our colleagues diligently answered all your questions during the booking process, and you expressed satisfaction, leading to the confirmation of the booking.
On the service day, there was a request to clean the external roof of your conservatory, a specialized service that is not part of our standard offerings. We made an exception at your insistence, charging an additional £20 for the cleaning of the outside of the conservatory. However, cleaning the roof was not feasible, and this limitation was communicated to you on the day.
We believe it is disproportionate to label our team and company as fraudulent based on this misunderstanding. Your property underwent a thorough deep clean, and upon your inspection at the end, you expressed satisfaction with the overall service.
If there are any further concerns or if additional clarification is needed, please feel free to get in touch.
Best Wishes,
ISSLY TASK
David and his colleague provided…
David and his colleague provided exceptional cleaning services. They exhibited professionalism, were pleasant to work with, and meticulously cleaned the property, adhering to all specified requests. Their attention to detail and friendly demeanor made the entire experience highly satisfactory.
10 de janeiro de 2024
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Simona,
Thank you so much for your kind words and positive feedback! We are thrilled to hear that you found our cleaning services exceptional. David and our team take great pride in delivering a superb all round cleaning service.
We truly appreciate your trust in our services and look forward to the opportunity to serve you again in the future. If you have any further comments or suggestions, please feel free to share them with us.
Thank you once again for choosing our cleaning services.
Kindest Regards,
ISSLY TASK
Arrived one hour late
Arrived one hour later than scheduled. Gave me an initial estimate of 3-4 hours cleaning time. When 3 hours had passed they looked nowhere near finished, so I asked again when do they expect to finish as I had other commitments planned. They said they’re not sure. They ended up finishing after 6.5 hours. Communication not efficient as had to go back and forth many times to check if they’re finished. When I came to check at the end, the team leader was gone and no one available to go through my comments. The actual cleaning was good, but very disappointed with communication and not sticking to the agreed times.
18 de dezembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Nakhla,
We sincerely apologise for the inconvenience caused during your recent experience with our cleaning service. We understand that punctuality and clear communication are crucial aspects of our service, and we regret falling short of your expectations.
Firstly, we want to acknowledge the delay in our arrival and the discrepancy between the initial estimate and the actual cleaning time. We recognise the frustration this may have caused, especially considering your other commitments. We understand the importance of respecting our customers' time, and we are truly sorry for any disruption this may have caused to your schedule.
Regarding the lack of efficient communication, we appreciate your feedback and will take immediate steps to address this issue within our team.
Furthermore, we deeply regret that the team leader was not available at the end of the service to address your comments. We will investigate the circumstances leading to their absence and implement measures to ensure that a responsible representative is always available for customer feedback.
While we are pleased to hear that you were satisfied with the actual cleaning, we understand that the overall experience did not meet your expectations due to the issues mentioned. We take your feedback seriously and will use it to improve our processes and communication to prevent similar incidents in the future.
Please accept our sincere apologies, and we would like to make it right for you. If you have any specific concerns or if there is anything we can do to address the situation, please do not hesitate to reach out to us directly. Your satisfaction is our priority, and we are committed to taking the necessary actions to regain your trust.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best Regards,
ISSLY TASK
Highly recommended
The team were on time, finished quickly, but did a very thorough cleaning. Definitely excellent value for money.
17 de dezembro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Giudi,
Thank you for your wonderful feedback! We're delighted to hear that our team's punctuality, efficiency, and thorough cleaning met your expectations. Providing excellent value for money is important to us, and we're thrilled to know that you found our services to be just that.
We appreciate your trust in our services and look forward to serving you again.
Kindest Regards,
ISSLY TASK
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Anna,
Thank you for taking the time to share your feedback! We're delighted to hear that you had a great experience with our service. Providing excellent service is our top priority, and we're thrilled that we could meet your expectations.
We appreciate your support and look forward to serving you again in the future.
Warm Regards,
ISSLY TASK
Cleaners did a fantastic job on my…
Cleaners did a fantastic job on my property and I was extremely impressed! They were lovely and worked very hard to get the job done!
11 de dezembro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Amy,
Thank you so much for your kind words! We're thrilled to hear that you were so impressed with the fantastic job our cleaners did on your property. Our team takes pride in their work, and it's always rewarding to know that their efforts are appreciated.
We appreciate your recognition of their hard work and the lovely demeanor they brought to the job. Your satisfaction is our priority, and we're grateful for the opportunity to exceed your expectations.
We look forward to serving you again in the future!
Best Regards,
ISSLY TASK
Do not use this service.
Do not use this service.
I booked an end of tenancy cleaning with Issly Task for a 3BR property. Four cleaners somehow spent 7 hours at the property with myself and my wife occasionally checking on things and pointing out what they had missed.
Despite this, the house was left dirty (dusty, cobwebs, dirt on the floor, cleaner residue on the hob and hood, streaks in the toilet, dirt on the baseboards, limescale in the shower, uncleaned windows, etc). I had to spend hours of my own time cleaning the property properly after they left to ensure our deposit was returned to us.
On top of this, given photo evidence of the poor cleaning, the complaint team just ignored the photos and instead tried to assert that I owed extra because (1) the hob had 6 burners instead of 4, (2) the washer and dryer were in a cupboard and thus this is a "utility room" and should cost extra, and (3) the cleaners had to dust the shutters on the windows, which apparently is extra despite the contract listing "Dust, wipe down, and remove cobwebs. Clean and polish all surfaces, furniture, and fixtures. Wash windows, sills, and ledges" for the bedrooms and living room. Then, having lost their argument about getting paid more for not cleaning in the first place, they simply asserted that there would be no refunds.
In summary, absolutely do not use this company. Their cleaning is terrible and their customer service is terrible.
----
After the Issly Task response, which again simply ignores my complaints and actually lies (I have received no deposit back or refund or anything), I once agin strongly recommend that no one books this service.
In response to the response, the property _could_ have been cleaned by a team of 2 professional cleaners. However, you sent 4 amateurs who didn't even know which cleaning products to use on a stainless steel cooktop. The other things I've already addressed in my original review.
If there was only 10 minutes worth of cleaning in the photos, why was it still a problem after 7 hours?
We did not "closely supervise". We had to have someone at the property to let the cleaners in and lock up after, so someone sat in another room working and checked on the cleaners every hour or so. This became more frequent as it became clear the cleaners did not know what they were doing.
Once again, I've received no deposit or money back, so this is just a blatant lie.
I told you a negative review would follow only after you refused to refund me or acknowledge any issues because what other recourse do I have? You're not willing to clean properly or provide a refund, so I'll have to make do with ensuring everyone knows what kind of company this is.
Do not waste your time or money with this company.
4 de dezembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Hi Abe,
We've observed that you booked a cleaning service for a 3-bedroom vacant property, a task typically taking 3-4 hours with two professional cleaners. However, our team of four spent seven hours at your property. During this time, you requested additional cleaning services, such as the utility room, a large range cooker, shutters, and blinds throughout the property, amounting to £130.
Your complaint includes photos depicting a minimal amount of cleaning, which would typically take less than 10 minutes. Considering you already benefitted from a combined 28-hour clean, we find it challenging to justify a refund based on this.
Our team reported that you closely supervised them, pointing out areas for cleaning even before they had started, causing unnecessary stress. Your constant presence and scrutiny during the entire cleaning process was uncivilized, leaving our team feeling overwhelmed.
It's worth noting that you had already received your deposit back before expressing dissatisfaction with our services. We informed you that any re-clean would require payment for the additional, unpaid services, but you insisted on a refund.
While we take genuine complaints seriously and strive to rectify any issues, we believe your complaint was an attempt to coerce a refund. This belief is strengthened by your explicit statement that a negative review would follow if we did not meet your demands. We remain committed to addressing legitimate concerns but stand firm against manipulative tactics.
Best,
ISSLY TASK
The 2 chaps that came did a excellent…
The 2 chaps that came did a excellent job on time and very through
3 de dezembro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Gina,
We greatly appreciate your feedback! It's wonderful to hear that our team members delivered excellent service, were punctual, and thorough in their work. Your satisfaction is our top priority.
We look forward to serving you again in the future. Thank you for choosing our services!
Kindest Regards,
ISSLY TASK
Excellent cleaning done.
4 de dezembro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Kostas,
Thank you so much for your positive feedback! We're thrilled to hear that you are pleased with our End of Tenancy cleaning services.
We appreciate your business and look forward to serving you again in the future.
Best Regards,
ISSLY TASK
Oustanding Service
Issly Task performed a Deep Clean at my house. I got the keys on the Friday and very quickly realised it needed a serious deep clean throughout.
I contacted Issly Task and they replied promptly and were very professional and polite. They answered any questions I had and told me the cost upfront.
Issly Task arrived early on the Monday.
All I can say is WOW. They worked so hard from the top of the house to the bottom. Walls, skirting, ceilings, kitchen, bathroom, conservatory were all scrubbed. They even removed ancient masking tape from so.e skirting boards. Black mould on Upvc windows was diligently removed.
I was at the house for half of the time but had to leave to go to work.
Being honest, I panicked at the filth in the property, but I am so pleased I chose Issly Task. They made an awful situation 100% better.
They worked so hard and did such a good job and fully deserved every penny they charged, which was very reasonable. They were also trustworthy and left the key where I askdd them to.
I highly recommend Issly Task.
7 de novembro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Tracey,
Thank you so much for taking the time to share your feedback about your experience with ISSLY Task. We are thrilled to hear that you are satisfied with the deep cleaning service we provided for your house.
It's great to know that our team responded promptly, maintained a high level of professionalism, and addressed all your questions with courtesy. We understand the importance of transparency, and we're glad you found our upfront cost information helpful.
We appreciate your kind words about the hard work and dedication our team put into the deep cleaning process. We take pride in ensuring that every corner of your home is thoroughly cleaned, and it's rewarding to hear that the transformation exceeded your expectations.
Your satisfaction is our top priority, and we're delighted to have turned what seemed like an overwhelming situation into a 100% better one for you. We also appreciate your acknowledgment of our reasonable pricing and the trust you placed in us by leaving the key with the team.
Thank you for recommending ISSLY Task. We value your business and look forward to serving you again in the future.
Kindest Regards,
ISSLY TASK
Deep house clean
Efficient friendly cleaners, did a great job deep cleaning a 5 bed house.
10 de novembro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Shelley,
Thank you so much for taking the time to share your feedback! We're delighted to hear that you found our cleaners efficient, friendly, and that they did a great job deep cleaning your 5-bedroom house. Customer satisfaction is our top priority, and we're thrilled that we could meet your expectations.
We appreciate your trust in our team and look forward to serving you again in the future.
Best Regards,
ISSLY TASK
BIG DISAPPOINTMENT
The worst service that I've experienced. Please don’t believe the word “clean and polish” that they've used in the invoice. I used their service as move-in cleaning.
Cleaning Service:
They didn’t clean the oven for the first time. They came back to redo it but it's still greasy.
They only wiped things externally. I used wipes to wipe the inside of the cupboards and drawers again after the 1st cleaning, it turned out yellow/grey.
As my fridge was new, they didn't wipe it at all. I had to ask them to do it.
Basically I had to clean the flat again by myself. I bought the cleaning service to make my life easy. BUT IT'S SIMPLY A WASTE OF MONEY!
If you are looking for "clean and polish"/spotless, AVOID THIS COMPANY.
Customer service:
BAD ATTITUDE, IRREPONSIBLE AND POOR SERVICE.
When I sent them the photos of the pile of wipes that was yellow and grey to show them that things were still dusty. They replied that it couldn't prove anything. I was honestly shocked as this reply was completely irresponsible. I didn't know how to show "dusty" with photos.
I purchased carpet cleaning and they didn't do it during the 1st cleaning. They said they forgot to update the cleaners.
Also. they didn't show up within the booked time. They were 3 hours late for the 2nd cleaning and they were hard to reach. I've called their hotline dozen times and no one answer. They did reply to emails but they vanished once I asked for compensation.
Advice to dear readers:
I chose this company because I also saw them reply to the negative comments here, not many companies would spend time on that. I thought this should be a responsible company and they turned out to be a complete disappointment. Because of their poor service and delay, I eventually finished moving my stuff at 1:30 AM! Can you all believe how crazy it was??
I spent my time writing this because I don’t want anyone to have the same worst experience as I had.
Hope this helps you all!
Update after Reply:
To Issly Task:
I don't need your team back because I didn't believe that they could do a good job. If you could show me the evidence from your team to prove me wrong, I will re-write this review.
Also, please do not use the word "hours". The second cleaning finished within an hour, which I have waited for 3 hours to get it.
I have a video to show that oven wasn't clean after the 1st cleaning. I would have shown everything here if I was allowed to attach photos/videos.
Lastly, please do show me the evidence that I’ve consistently sought a refund. I am not writing this review to get a refund. I don’t care about the money. I simply saw this as a bad purchase.
Dear all,
Because I couldn't show you all my emails, I wouldn't be able to show you that I didn't "consistently sought a refund". I didn't even contact this company after 4 Sep 2023, which they didn't reply to my last email when I said the cleaners were late and said that I need compensation. I only mentioned compensation once and they simply ignored it.
I am being very honest here. You can all see that they refused to take any responsibility and tried to blame me instead.
3 de setembro de 2023
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Hi Gloria,
You specifically highlight issues with the oven and the brand-new fridge not being cleaned, and then assert that you had to re-clean the entire property. However, our team's photographic and video evidence strongly supports the conclusion that the entire property underwent a deep cleaning. It's important to note that our terms clearly state that move-in services are not guaranteed. Despite this policy, as a goodwill gesture, we opted to send the team back to inspect the oven, even in the absence of evidence demonstrating its alleged lack of cleanliness. Upon their return, the team found no dirt whatsoever, and we find it disheartening that our time was utilized in this manner.
Close-ups of dirty tissues do not constitute valid evidence of a dirty oven. Despite being given the opportunity to provide photographic evidence, you continued to send pictures of dirty tissues.
From the outset, you have consistently sought a refund, despite benefiting from hours of complimentary cleaning and lacking substantial evidence to substantiate your complaint.
ISSLY TASK
Very low level of service
Very low level of service. House was left dirty. Complaint team refused to take any accountability claiming that the job was done. If you want to save your time, money and hassle, take your business somewhere else.
In regards to your reply: Stop making up stories, there were never any pets in that property and your reply is just a waste just like the service.
25 de outubro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Jo,
We acknowledge that you thoroughly inspected the property and were initially satisfied with the comprehensive cleaning performed by our team. Subsequently, you reached out, stating that your property management agency believed the carpets required another round of deep cleaning, despite your firsthand witness to the initial deep cleaning process.
In your email, you expressed gratitude and appreciation for the excellent overall cleaning of the house but requested an additional pass over the carpets in line with your agency's suggestion. We noted that the carpets showed signs of wear, and during our initial cleaning, we dedicated extra time to removing pet hair, a task not originally scheduled.
Regrettably, pet hair removal wasn't explicitly booked in advance, and as a result, we were unable to schedule a complimentary follow-up deep cleaning session for the carpets.
Best Regards,
ISSLY TASK
Admin and cleaners were polite
Admin and cleaners were polite. The cleaners done a great job.well done 👍👍👍👍🙏
2 de novembro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Azam,
Thank you for your positive feedback! We're delighted to hear that our admin staff and cleaners provided you with excellent service. We take pride in ensuring our customers are satisfied, and we truly appreciate your kind words.
If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future!
Kindest Regards,
ISSLY TASK
Great service
Great service - the checkout clean was very thorough and very pleased with the result. Would highly recommend plus Emails/invoicing good and easy.
29 de outubro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Edwina,
Thank you for your positive feedback! We truly appreciate your kind words and are delighted to hear that you had a great experience with our service. Our team takes pride in providing thorough and exceptional cleanings to our customers, and we're thrilled to know that you are pleased with the results.
We also appreciate your feedback on our email communication and invoicing process. We strive to make the entire experience as easy and convenient as possible for our clients.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to get in touch.
Thank you again for choosing our service, and we look forward to serving you in the future.
Best Regards,
ISSLY TASK
Very professional and efficient team.
Very professional and efficient team.
The house is brand new after the clean.
25 de outubro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Robson,
Thank you for your kind words! We're thrilled to hear that our team's professionalism and efficiency made a noticeable difference in your home. It's our goal to provide top-notch cleaning services, and we're delighted that your house feels brand new after our clean.
If you ever need our services again in the future or if there's anything specific you'd like to address, please don't hesitate to get in touch.
We appreciate your feedback and the opportunity to serve you. Thank you for choosing our cleaning services!
Warm Regards,
ISSLY TASK
AMAZING team AMAZING service.
The team were absolutely amazing. So hard working and did a fantastic job considering the boiler was broken and we had no hot water! Highly recommended service. SONIA was also amazing, highly efficient. Thank you very much. Jacqui.
25 de outubro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Thank you, Jacqui, for your wonderful feedback!
We greatly appreciate your kind words. It's fantastic to hear that our team went above and beyond, even in challenging circumstances with the broken boiler. We take pride in our hardworking and dedicated staff, and it's especially rewarding to know that their efforts made a difference.
We're delighted that Sonia provided you with excellent service. We'll make sure to pass on your compliments to her and the entire team. If you ever need assistance again or if you have any more feedback to share, please feel free to get in touch. We value your recommendation and are here to help whenever you need us.
Thank you once again for choosing our services!
Kindest Regards,
ISSLY TASK
Fantastic cleaners
Fantastic cleaners. Really thorough, did a brilliant job. Thank you very much.
21 de outubro de 2023
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Theo,
Thank you for your kind words! We're thrilled to hear that you are satisfied with our cleaning services. Our team takes great pride in delivering thorough and exceptional cleaning results. If you ever need our services again or have any questions, please don't hesitate to reach out.
We appreciate your feedback and look forward to serving you in the future!
Kindest Regards,
ISSLY TASK
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