Bad experience with them, link my card to order for their service and haven't receive anything from them till now and I was already charged with £375, I don't understand how they work, am I going to g... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was honestly sweating about our move out inspection, but Fresher Start Cleaning Company saved the day. They didn't just 'wipe things down they actually tackled the grime in the oven and those imposs... Ver mais
A empresa respondeu
Vicky and Gokul from Suthans team worked tirelessly from at my new house to make it spotless! When they arrived, they initially said it would need a third person but they went above and beyond went to... Ver mais
A empresa respondeu
Mo’s team did an excellent job from start to finish. They were incredibly helpful, even moving boxes out of the way so they could clean properly, which made a big difference. They followed all instr... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviços Diarista
- também em
- Serviço de Limpeza
- Serviço de Limpeza de Carpetes
- Serviço de Limpeza de Cortinas e Estofados
- Serviço de limpeza de janelas
- Serviço de limpeza de tapeçaria
Escrito pela empresa
At Fresher Start Ltd, we specialise in delivering high-quality, professional cleaning services across London and surrounding areas. We are trusted by tenants, landlords, letting agents, and homeowners to provide reliable, detailed, and results-driven cleaning solutions. Our core service is end of tenancy cleaning, designed to help tenants leave their property in excellent condition and maximise their chances of securing their full deposit. We understand the high standards expected during landlord inspections, which is why our cleaning is carried out thoroughly from top to bottom, covering every room, surface, and detail. In addition to end of tenancy cleans, we also provide deep cleaning, after builders cleaning, and specialist services such as appliance and carpet cleaning. Our experienced teams use professional-grade equipment and effective cleaning products to achieve consistent, high-standard results across all types of properties. We pride ourselves on reliability, efficiency, and attention to detail. Every job is approached with care and professionalism, ensuring that each property is cleaned to a standard that meets both customer expectations and industry requirements. Our service is designed to be convenient and stress-free, allowing our clients to focus on their move while we take care of the cleaning. At Fresher Start Ltd, customer satisfaction is at the heart of what we do. Our goal is simple: to deliver a spotless finish, a smooth experience, and a service you can rely on every time.
Informações de contato
WhatsApp: 07599 496 874, London, Reino Unido
- 020 8051 2255
- Bookings@fresherstart.co.uk
- fresherstart.co.uk
3,9
Muito Bom
347 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing service and cleaning !
David and his team were fantastic, and the company responded to emails incredibly quickly. I would highly recommend them and would use their services again! We had a full house clean before moving in, including carpet cleaning, and everything smelled amazing. David even followed up afterward to ensure we were satisfied. Despite moving in earlier than planned, which made cleaning more challenging, David was very accommodating and worked around the situation with kindness and professionalism. Thank you!
21 de outubro de 2024
Avaliação não solicitada
I booked deep cleaning service with this company…
I booked deep cleaning service with them and paid £60 deposit
On Saturday 12th booking time was 2 pm but no one turned up and upon email to office they contacted me saying they will be there in 20 mins but turned up 2 hrs late and upon inspecting they said property is too dirty and left
They had one week to ask the photos of property and could have tol me they can't do it or they need more money
We don't live at the property so we had to come from far
12 de outubro de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Narenda,
Thank you for sharing your feedback. We sincerely apologise for the delay in our team’s arrival on the day of your booking. We understand the inconvenience this may have caused, especially since you had to travel to the property. Our office and team made every effort to keep you updated on their arrival time, but we regret that it took longer than expected.
Upon inspection, our team found that the property was infested with flies, which presented a serious health hazard and made it unsafe for our cleaners to proceed. The condition of the property was also very poor, and as per our terms, we reserve the right to cancel bookings in such situations.
If you have any further questions or would like to discuss this matter further, please don't hesitate to contact us.
Best Regards,
ISSLY TASK
Really impressive carpet cleaning
Really impressive carpet cleaning. Would highly recommend to anyone. Ten out of ten!
5 de outubro de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Carla,
Thank you so much for your wonderful review! We're thrilled to hear that you were impressed with our carpet cleaning service. Your recommendation means the world to us, and we're glad we could earn a "ten out of ten" from you!
We look forward to helping you again in the future. Thanks for choosing us!
Warmest Regards,
ISSLY TASK
Poor quality cleaning (EoT)
I booked an End of Tenancy cleaning and the booking process was easy and straightforward. On the day the cleaners didn't show up at the scheduled time, after trying to call for quite some time, it turns out that they couldn't find the right flat. The cleaning was not that great, certainly not up to the standards advertised on the website. I felt my usual cleaner would have done a better job for a much lower price. I was lucky that the landlord needed to re-decorate the flat anyway. Despite the booking process was easy and the operators on the phone were helpful and polite, the actual cleaning was not satisfactory. I wouldn't recommend and certainly will not use the service again.
29 de agosto de 2024
Avaliação não solicitada
Great service
Great service! They worked really hard and did a great end of tenancy clean for us. It was amazing to come home to such a treat.
The oven and the fridge/freezer were cleaned really well.
Overall, very happy
14 de setembro de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Molly,
Thank you so much for your fantastic review! We're thrilled to hear that you were pleased with our end of tenancy cleaning service and that coming home to a spotless house felt like a treat. Our team takes pride in working hard, and we're especially glad you were happy with the oven and fridge/freezer cleaning.
It was a pleasure to assist you, and we look forward to serving you again in the future. Thanks for choosing us!
Best Regards,
ISSLY TASK
First class cleaning service - prompt, flexible, great value
Issly were able to organise cleaners within 24 hours when our tenants left without cleaning the flat. Issly were flexible and willing to remove all the rubbish ( 12 large black bags). They did a superb cleaning job and literally transformed the place all within their quote..Their communication and availability to talk in person was brilliant. I was delighted with the work and consider Issly to provide excellent value and to be a delight to work with
12 de setembro de 2024
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Anne,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you were pleased with the service and that we could assist you so quickly. Our team takes pride in being flexible and providing high-quality results, so we're happy we could help transform the flat and take care of everything, including the rubbish removal.
It’s especially great to hear that our communication and availability met your expectations. We always strive to offer excellent value and ensure a smooth, stress-free experience for our clients. Your kind words mean a lot to us, and we truly appreciate you choosing Issly Task.
If you ever need assistance again in the future, don’t hesitate to get in touch. We’d be delighted to work with you again.
Kindest Regards,
ISSLY TASK
Very nice - David and his team done a so delicate work
David and his team did such a good job - all surface all edges has been deeply cleaned, a lot of stains I thought would be impossible to remove has been cleaned.
Carpets deep cleaned so well, balcony has also been cleaned to a high standard. Would highly recommend David and his team!
24 de agosto de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Tiff,
Thank you so much for your fantastic review! We're delighted to hear that David and the team exceeded your expectations, tackling even the toughest stains and leaving everything spotless, including the carpets and balcony. Your recommendation means a lot to us, and we’re thrilled you were so happy with the results. We’re here whenever you need us again!
Kindest Regards,
ISSLY TASK
What an amazing team
What an amazing team. We just received the keys of our new flat and it was left to us in a disgraceful state. Thank you David for bringing it back to the original state. When I walked in After the cleaning I thought for a second I walked into the wrong flat, couldn’t recognise it. Amazing job, would definitely book this company again.
22 de agosto de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Carlo,
Thank you so much for your incredible feedback!
We're thrilled that David and the team were able to transform your new flat so thoroughly. It’s wonderful to hear that the results exceeded your expectations and gave you that "new home" feeling. Your kind words mean a lot to us, and we’d be more than happy to assist you again in the future!
Best Wishes,
ISSLY TASK
Avoid - complete sham
Very poor cleaning not an end of tenancy at all. It is surface level at best and reading the reviews depends on who you get. I booked an end of tenancy and the lady cleaned the kitchen to an acceptable standard for a one of clean not an end of tenancy. The rest of the house was poor, dusty door frames, fittings railings etc they only stayed 2 hours and over charged. The cleaner on the day apologised to me several times when I pointed out the dust and dirty areas saying her colleague was tired as had been a long day. Would not recommend and will never use again. I used fantastic cleaners for my other property - much better with the right equipment / spent over 5 hours and did a cracking job.
13 de agosto de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Hi Ishpal,
According to our records, our team cleaned your property for 3.5 hours, you also stated this in your email to us. You mentioned there were cobwebs left behind, and based on that, requested a full refund. When our colleagues asked for photographic evidence to investigate the matter further, you refused to substantiate your claims, and we instead received negative feedback.
We always strive to be fair and transparent with all of our customers. However, without supporting evidence, we are unable to proceed with any further action. Our own photos show the property was left spotless, but we are happy to discuss this matter further if additional information becomes available.
Thank you again for your feedback.
Best regards,
ISSLY TASK
Overpriced and underdelivered
Given the price for the service, I was left disappointed with the professionalism of the company. The cleaners were 2.5 hours late, which itself is disappointed, however on top of this the communication from the cleaner regarding the delay was poor and I had to keep chasing, no refund or compensation offered.
Cleaning itself was ok but took a long time and for the price I was charged for a 1 bed flat and the service I received, I would avoid using this company and look for an alternate
31 de julho de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear David,
Thank you for your feedback. We understand your frustration regarding the delay, and we sincerely apologise for the inconvenience caused. As communicated in advance, our team was delayed by 1 hour and 50 minutes on this occasion, and we kept you updated throughout the process. While we always do our best to minimise delays, we cannot guarantee exact arrival times due to the nature of our work.
We acknowledge your concerns, but unfortunately, we are unable to provide compensation for the delay, as this is in line with our policy. We appreciate your understanding and again apologise for any inconvenience.
Best regards,
ISSLY TASK
Unprofessional, bad service
The cleaners were 2 hours late, we called the company for refund or reduction of the price and they said no. They were smoking and drinking on our balcony. It also took them 5 hours to clean a 1 bed flat. I missed my train, and I had to get the keys to the landlord late at night. It was very inconvenient that I had to change my schedule thrice during the day.
The cleaners brought their kid with them, this I can understand but hoped that they told us first.
On top of this, they did not do a good job cleaning the floors or the table tops. It was very disappointing.
31 de julho de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Rachel,
Thank you for your feedback. We’ve thoroughly investigated your concerns. Based on our records, our team was delayed by 45 minutes- 1 hour and we informed you of this delay in advance. While we strive to be punctual, arrival times can sometimes vary due to the nature of the work, though we always guarantee the quality of our cleaning services.
I would like to address that the team members who attended do not have children nor do they smoke, as was mentioned in your complaint. I understand the delay was frustrating, and while we recognize your request for compensation, we are unable to provide this in this instance.
We value your understanding and appreciate your feedback.
Best regards,
ISSLY TASK
Great experience! Will use their service again in the future :)
David and his colleague did a really good job cleaning my flat!
I ordered a "moving in" cleaning service as I received a new flat with a not clean condition.
But now I feel satisfied and comfortable to move in after my flat was thoroughly cleaned :)
Communication with them has also been so easy. Sonia replied quickly via email, and David is also a really nice guy and he listened to all requests.
Would really recommend them!
28 de julho de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Dea,
Thank you for your amazing feedback! We’re so glad to hear that David and the team made your new flat feel fresh and ready for move-in. It’s wonderful that the cleaning service met your expectations, and we’re happy communication was smooth throughout the process. Sonia and David always strive to ensure a seamless experience for our clients. Your recommendation is much appreciated, and we’re here whenever you need us again!
Kindest Regards,
ISSLY TASK
Sparkling and detailed cleaning.
David is an exceptional professional cleaner and knows his trade very well. Everything he has cleaned was left in a impeccable order with all the tub's, windows and oven shiny and immaculate. I would highly recommend David’s services.
27 de julho de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Alex,
Thank you so much for your wonderful review! We're thrilled to hear that David’s expertise and attention to detail left your property looking spotless. It's great to know you were so pleased with the results, especially with the tub, windows, and oven! Your recommendation means the world to us, and we look forward to assisting you again in the future!
Best Regards,
ISSLY TASK
David was on point!
David was on point and did an amazing job. I have a one bedroom flat and required a end of tenancy clear out.
Would highly recommended and will use again in the future.
21 de julho de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Adam,
Thank you so much for your fantastic feedback! We're delighted that David provided such a great service and that everything went smoothly with your end of tenancy clean. Your recommendation means a lot to us, and we're thrilled to know you'll be using us again in the future. We’re always here to help whenever you need!
Kindest Regards,
ISSLY TASK
David and his team were excellent
David and his team were very pleasant and accommodating when cleaning my flat (I had deliveries!) and did an excellent and thorough job in all regards. Would definitely recommend them if you are looking for a deep clean!
16 de julho de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Luke,
Thank you so much for your kind words and 5-star feedback!
We're thrilled to hear that David and the team were able to provide an excellent and thorough clean, even with the added challenge of deliveries. Your recommendation means a lot to us, and we're so glad we could meet your expectations. If you ever need our services again, we’ll be more than happy to help!
Best Wishes,
ISSLY TASK
Great lads came in fully equipped With…
Great lads came in fully equipped With all the cleaning stuff and got on with the job and the end result brilliant And all short notice, thanks Lorene
9 de julho de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Thank you, Lorene! We're delighted that you were happy with our team's efficiency and the results. It's great to hear that we could meet your needs on short notice. We truly appreciate your kind words and support! We remain at your service!
Best Wishes,
ISSLY TASK
Great communication
Great communication, and very prompt.
The guys that came did an amazing job. Very happy with the work done, would definitely use Issly again.
6 de julho de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Mr Searson,
Thank you so much for your kind words and 5-star review! We're delighted to hear that you found our communication great and our service prompt. It's wonderful to know that our team did an amazing job and that you're very happy with the results. We truly appreciate your support and look forward to serving you again in the future. Thanks for choosing ISSLY!
Kindest Regards,
ISSLY TASK
David and the team were excellent 10/10
David and the team were super super friendly, helpful and did a fantastic job.
Fantastic people, would definately recommend them for more clients.
I knew I coukd trust them to do a great job. The dream team
5 de julho de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Jamie,
Thank you so much for your glowing review! We’re delighted to hear that David and the team provided a fantastic experience and that their friendliness and helpfulness stood out to you. Your trust and high recommendation mean the world to us. We’re honored to be called the "dream team" and are grateful for your support. Thank you for choosing us and for sharing your positive experience!
Kindest Regards,
ISSLY TASK
AMAZING JOB!!
David and his colleague did an amazing job! We were very happy with results. I would recommend them 100%!
Thank you both!
22 de junho de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Lucila,
Thank you so much for your wonderful feedback! We're thrilled to hear that David and his colleague were able to meet your expectations and more! Your 100% recommendation means a lot to us and is truly appreciated.
Thank you for choosing our services and for taking the time to share your positive experience. It was our pleasure to serve you!
Best Wishes,
ISSLY TASK
Highly recommend this company
Highly recommend this company! The process was easy from start to finish, David's team turned up early to complete the clean today, worked extremely hard and left my property gleaming. Great job, thank you.
26 de junho de 2024
Avaliação não solicitada
Resposta da Fresher Start- End of Tenancy Cleaning
Dear Suzy,
Thank you so much for your fantastic feedback! We're delighted to hear that you found the process easy and that David's team made such a positive impression with their hard work and punctuality. Knowing that your property was left gleaming and that you're highly recommending our company means the world to us. We truly appreciate your kind words and your support. Thank you for choosing us and for taking the time to share your experience!
Best Wishes,
ISSLY TASK
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.