FirstService Residential Avaliações 360

Apparently, after 55 years living in the same house, this management company stops sending bills and does not notify any us for several months after the payment is late.

From the time First Residential Collections notice was received and payment was immediately made, they charge interest. The immediate payment in their mind was not enough.

An attempt for information was responded to a month later without any reference to the original complaint about not receiving bill.

I suspect a combination incompetence and agism. Companies like this love to take advantage of older ladies.

I am the owner of a condominium unit at Governor’s Pointe II Condominium in North Brunswick, New Jersey. I own it since it was built in about 1985. It is managed since last several years by First Service Residential and Donette Mabes is the site manager along with her assistant Lisa Carniglia. Both of them are a great team and provide excellent customer services.
First Service Residential & the Board maintains community in great shape, develops timely rules/regulations & amendments to keep up with changing situations.
I have known Donette Mabes for many years as the Association manager. She is a 5-star manager and officiates her duties above & beyond her duties. She is highly dedicated as shown by her weekend emails to residents whenever situation arises. She & her assistant have excellent personality & communication skills.
She is highly approachable, very courteous, pleasant speaking & respectful of all residents. She is extremely patient in dealing with residents even though she may be busy with her responsibilities as this development is 200 plus units. When certain residents do not follow rules or submit required documents timely, Donette always keeps reminding them for deadline as well as fines they may be paying. She always sends reminder 2-3 times alerting residents about deadlines. During snow times, she keeps all of us informed pre-storm, during & after with safety details, snow plowing details & timing etc. section by section.
You can not ask for any better manager than Donette Mabes.

My experience with FirstService Residential in Florida has been very disappointing. They appear to be taking advantage of property owners. In December, I called to pay my fees, and I was told I had no outstanding balance. However, when I checked their website in January, no payment information was available until January 23rd. I paid the fee on that date, only to receive a letter charging me a $50 late fee on a $35 payment.
They did not send me a bill, and the payment details were not posted online until after the due date, resulting in late charges. Last year, when I requested the full payoff amount, they initially gave me a lower figure and then added a late charge. It seems they are exploiting homeowners rather than assisting them. When I asked for the late charge to be waived, they refused.

Please be cautious when dealing with this management company. I never had this problem with the last management company since I owned this property for over 25 years.

They aren't worth one star!
Our condo is under their management and they don't do anything beyond assigning blame to the owners/tenants. The property manager is more fit to sell fruit in Karachi! He has 0 respect for people's time and is a misogynist moron with less than basic English. AMMARA SHAH, site admin can't even spell, ignores emails & basic requests and basically lies on queue.
This company is a corrupt atrocity!

The worst. Venomous animals. The manager has attempted to act as the owners rep during renovations

10+ million over budget. Unprofessional amateur people being rude and dictatorial lacking any knowledge.

Avoid that company like the plague.

We have experienced high turnover of community managers over the past three years. The company has mismanaged our utility payments and has posted miscellaneous income into our community account that is not our income. I have tried for several months to get this situation resolved to no avail.

I worked for First Service Residential for nearly four years as a Compliance Manager at Four Seasons At Westshore. This position required me to oversee compliance within the community, ensuring that all rules were followed. In addition, I proactively assisted with landscaping efforts, addressed resident complaints and concerns, and collaborated closely with the Architectural Review Committee to support the community's development. These responsibilities helped establish a positive reputation among residents.
During my tenure, I supported the General Manager with various tasks. However, the Board of Directors decided to eliminate the compliance role in favor of creating an Assistant General Manager position. Despite handling many duties similar to those required for the new role, I was unexpectedly terminated rather than reassigned. This experience was disappointing, especially since there were longstanding concerns regarding the General Manager’s performance, while my record remained positive.
Following my departure, several community members contacted management to express their dissatisfaction with the decision. A regional manager assured one resident that another position would be found for me, but no further steps were taken therefor led to a lie. As a result, some individuals lost confidence in First Service Residential, which may have contributed to the company's loss of contracts, including those with Four Seasons At Westshore and the neighboring Westshore community. Based on my experience, I am unable to recommend employment with this company due to concerns regarding employee recognition and customer service values.

I would like to commend property manager Kyle Hatakeyama for his professionalism and support.
Kyle helped organize assistance together with supervisor Ron Filocomo during a difficult situation involving drywall work and painting after a water issue

I appreciate their efforts and coordination,
I want to thank them for the help

I've lived in the same HOA community for the past 10 years and never had an issue with previous property management companies - until the Board decided to switch to FSR. The property manager, Bill McMannis, doesn't respond to phone messages or emails, including one from a member of the HOA Board after I complained. Many residents on our community have the same complaint.

I called the main office back in December 2025 to give feedback about our on-site manager and still have not received a callback from Gina Donovan. Called again to follow-up and was told my information was actually communicated to the same on-site manager about whom I was calling?? What a ridiculous thing to do when you have a complaint about the on-site manager.

Terrible property management company. Disrespectful staff at Harborside towers in Vancouver, building has a known ant infestation and they refuse to act properly. Cameras everywhere, feels like your in a prison not an upscale condo. Avoid at all costs. Douglas Mak and management named Kal, horrible passive aggressive person Kal. Pretends to be kind and the lashes out if you ever complain.

If I could give zero or negative numbers I would. We are owners of CO-OP in Queens, NY and we have sent numerous communications to FirstService Residential via email, phone calls, text messages and we only get automated responses saying the matter has been escalated but no action or response has happened for over a month. They should change the name of the company to NO SERVICE RESIDENTIAL.

They simply are clueless about everything. Even at the supervisor level I got no help with what to do about tenants who want to apply while the property manager is on vacation. They have access to nothing except two documents related to architectural modifications according to the rep and supervisor I spoke with. While the manager is away, NOTHING gets done. They could not even give me a number to try to reach someone at the local office because they have only email addresses for THEIR OWN EMPLOYEES!

This management company is the absolute most corrupt and incompetent organization ever- I’m a psychiatric MD who for the 3 years or so have been psychiatrically treating wounded civilians and military personnel alike - they were literally two steps from death’s door. I didn’t take any not take any money for these services -obviously. Upon returning to NY I found myself in financial straits, because of the services I provided which I felt were my absolute responsibility to my people. So now I’m behind on the maintenance costs - I owe them all of $20,000!!! They sent me not one but TWO certified letters warning me that I’m going to be evicted. Today I made a payment to them for $2500 and have reassured them that they’ll be paid monthly - I literally just got my first paycheck less than a week ago. I’ve signed on with Nation Debt Consolidation, and that’s all I can do. I do not qualify for ANY loans, not even a loan that involves taking equity out of my property. I think this is just egregious. It’s harassment. Has anyone had a similar situation or have any advice for what to do now??? Besides trash the s$&t out of them absolutely everywhere - I see it’s not a new thing. Who threatens an apartment owner with eviction the day of and again the day after Christmas???? What is this world coming too??? Jesus Christ !! I want to puke.

I have been working for FSR for several months now. In my experience, the company takes advantage of immigrant workers and pressures them to do tasks outside the scope of their job descriptions. Many immigrants feel they have no choice but to comply because they want to remain in the country.

The company does not provide RRSPs, dental care, vision care, prescription coverage, or fuel reimbursement or better pay. Even the pay is below the standards.

I was also pressured to get a car for work purposes (travel for company work from one location to another during office hours), and I ended up having to purchase one at my own expense, in addition to other costs. My contract didnt state i needed to get a car. Some of us genuinely feel aligned to work but it is sometimes few people in the management which ruin the corporation and culture.

Moreover, there is a pay disparity. A colleague I am in touch with within the company, who is handling 50 units and has the same level of experience as I do, is being paid more than I am and is not required to have a car. I am handling more units getting paid less and having a car for the company work. why? If these things had been clarified in advance, I would not have joined and would have accepted another offer I had from a different company. I was not able to do that later.

You have no idea what is happening inside the company. To be very specific, people such as Property Managers, HRs and higher-ups (god knows who else) are receiving benefits like fuel reimbursement, RRSPs, dental, vision, etc. It’s one company, but there are different policies for employees. How is that justified? You don’t feel entitled when everyone in the company is treated the same. The thought of not getting anything stems when you ask people around and see how are contracts different.

Attempted to obtain 2026 Payment Book. Long wait and lots of questions from customer service only to be told would have to request ON-Line. Wasted an hour for poor service.

Lazy and non-responsive. Full-time on-site PM had her owner favorites that always got things done. Others like me have work orders six plus months old. She was having work done that was not the associations responsibility keeping invoices under $500 so the board would not notice. The board finally gave them the 30 day opt when they understood the gravity of what was happening with a full time on site manager AND two full-time on-site maintenance men for a community of 166 units.

I am a long time resident at the Cascades in Sarasota. Our property manager, Jessenia Burgos and assistant manager, Guen Gile have been doing a wonderful job. They are both attentive to requests and have been diligent in getting them resolved.
Communication is excellent with weekly updates and emails detailing all the events and news in the community. I applaud their joint efforts to keep the office run efficiently and with professionalism.

They take way to long to respond to simple request. We are renting our house and need approval from the HOA based on percentage of homes rented in our community. It has been 4 days now and we have had no response and we kept being told they are working on the request and even escalated it a few times. It is an absolute frustration working with this company.

Incompetent scamming scumbags is what these people are. Failed to send notice of a special charge, charges arrears and interest, ask them to resend the original email to explain the charge, they did not do that but instead said "email was sent, you failed to open it". So basically instead of providing evidence (which should be easily found and forwarded if it was truly sent) as asked for, they double down and instead accused their client of failing to open this non existent email. Meanwhile they continue to charge interest on the arrears charge that they conjured up. This is on top of just sheer incompetence of their daily operations - scheduled maintenance and cleaning that never happens, miscommunication that completely boggles the mind, and all the whole stellar customer services as exemplified by the aforementioned accusatory tone. The only explanation I can think of as to why they would do aggressively treat their customers is because they are doubling down on their shady practices.