I recently cancelled a chair from furniture online but it had already left the warehouse to go to the delivery firm. James at furniture online was a great help and actually was able to stop deliver... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I found the website very easy to navigate, the delivery was earlier than expected which was an added bonus. We are really pleased with the chair, well made and very sturdy. The delivery men were ve... Ver mais
A empresa respondeu
Lovely trouble free experience when purchasing two reclining chairs. Prices are exceptional for the quality of the furniture supplied. Would happily buy from this company again.
A empresa respondeu
I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informações de contato
318 Melton Road, LE4 7SL, Leicester, Reino Unido
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da FurnitureOnline.co.uk
Hi Tim
Thank you so much for your 5-star review! We’re delighted to hear that you find the chair nice and very comfortable. Your feedback is greatly appreciated, and we hope you continue to enjoy your new chair for years to come.
Kind regards,
Furniture Online
⭐⭐⭐⭐⭐ (5/5)
⭐⭐⭐⭐⭐ (5/5)
Really happy with this recliner. It’s very comfortable and well-cushioned, with good support whether you’re sitting upright or fully reclined. The mechanism feels smooth and sturdy, and it’s easy to adjust without any effort.
The build quality is solid, and it feels like it will hold up well over time. It’s also a great size — spacious enough to relax in without taking over the whole room.
Delivery was straightforward and the chair arrived in good condition, with no issues setting it up.
Overall, a great purchase and definitely worth the money. I’d recommend it to anyone looking for a comfortable, reliable recliner.
12 de janeiro de 2026
Resposta da FurnitureOnline.co.uk
Hi Daaood
Thank you so much for your wonderful 5-star review!
We’re absolutely delighted to hear how happy you are with your recliner and that it’s providing both comfort and support, whether upright or fully reclined. It’s great to know the mechanism feels smooth and easy to use, and that the overall build quality has met your expectations.
We’re also pleased that the size works well in your space and that the delivery and setup process went smoothly for you — that’s always something we aim for.
Thank you again for your kind recommendation. We truly appreciate your support and hope you continue to enjoy your recliner for many years to come!
Kind regards,
Furniture Online
Staff are excellent and very helpful
Having my concerns over ordering from this company , they helped me in every way they could , especially James who answered all my queries and put my mind at rest
2 de maio de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Helen
Thank you so much for your kind words and for taking the time to share your experience with us.
We completely understand that ordering from a new company can feel a little uncertain, so we’re really pleased to hear that we were able to support you and put your mind at ease. James will be especially happy to know that his help made a positive difference.
We truly appreciate your trust in us and hope you enjoy your purchase. If there’s ever anything more we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Colin
Thank you very much for your 5-star review!
We’re really pleased to hear that you’re happy with your purchase and found it both comfortable and great value for money. It’s always our aim to offer quality products at affordable prices, so your feedback means a lot.
We truly appreciate your support and hope you continue to enjoy your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
2 x 2 seater sofas and chair
Suite exactly as described, great quality, quick delivery and really satisfied
20 de abril de 2026
Resposta da FurnitureOnline.co.uk
Hi Ms Richardson
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you’re happy with the suite and that it met your expectations in terms of quality and delivery. It’s great to know everything arrived as described and on time.
We truly appreciate your support and hope you enjoy your new furniture. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Product and service excellent all round
The time taken between making my order and delivery was less than seven days. The sofa is lovely, fits nicely in my living room and very comfortable indeed. The price is highly competitive and well worth the money. The delivery drivers were very courteous and polite. I will be happy to purchase from Furniture Online in the future.
7 de abril de 2026
Resposta da FurnitureOnline.co.uk
Hi Brian
Thank you so much for your wonderful review.
We’re delighted to hear that your order arrived so quickly and that you’re pleased with your new sofa — it’s great to know it fits perfectly in your living room and provides the comfort you were looking for. We’re also glad you found it to be great value for money.
Your kind comments about our delivery team are truly appreciated, and we’ll be sure to pass your feedback on to them.
We look forward to assisting you again in the future — thank you for choosing Furniture Online.
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Wendy
Thank you very much for your kind review.
We’re delighted to hear that you found our service both quick and pleasant — that’s exactly the experience we aim to provide for all our customers.
We really appreciate you taking the time to share your feedback, and we hope to assist you again in the future.
Kind regards,
Furniture Online
Table return …
Well couldn't get email to Debenhams and contacted furniture on line and Liam sorted it all out for me in no time atoll it would be great if ther was more people like Liam
30 de abril de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Maureen
Thank you so much for your wonderful feedback.
We’re really pleased to hear that Liam was able to get everything sorted for you quickly, especially after the difficulty reaching Debenhams. We’ll be sure to pass your kind words on to him — he’ll be delighted to know he made such a positive difference.
We truly appreciate you taking the time to share your experience, and if there’s ever anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
I would like to say how grateful I am…
I would like to say how grateful I am to the customer service at FOL. After needing to return a sofa. I would especially like to praise James, who has been super helpful, courteous and friendly
29 de abril de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Jackie
Thank you so much for your kind words—we truly appreciate you taking the time to share your experience.
We’re really glad to hear that our customer service team was able to assist you smoothly with your return, and your special mention of James will mean a lot to him. He always aims to be as helpful, courteous, and friendly as possible, so it’s lovely to see that reflected in your experience.
If there’s ever anything else we can help with, please don’t hesitate to get in touch. Wishing you all the best!
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Phillip
Thank you for your kind review!
We’re really pleased to hear that you found our service professional and that your delivery was handled with care. That’s exactly the experience we aim to provide for all our customers.
We truly appreciate your feedback and hope to serve you again in the future.
Kind regards,
Furniture Online
The bed is perfect
The bed is perfect, It is so sturdy and looks very expensive and stylish, It was easy to assemble, everything is packed well and the instruction is clear. I am so happy with it
13 de abril de 2026
Resposta da FurnitureOnline.co.uk
Hi Skrinex
Thank you so much for your wonderful review!
We’re delighted to hear that you’re so pleased with your bed and that you found it sturdy, stylish, and easy to assemble. It’s great to know that the packaging and instructions met your expectations as well.
Your feedback truly means a lot to us, and we’re so glad you’re happy with your purchase. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Enjoy your new bed!
Kind regards,
Furniture Online
A good service
A good service, especially as I had to ask you to contact the delivery company you chose to deliver my furniture, as they had my phone number incorrect and had proven to be difficult to contact. I might have given you the full five stars but I'm afraid the delivery company's failures has affected my overall expectations and made the whole experience a rather disappointing one. Unfortunately they received one star and their performance affects your overall rating also.
17 de abril de 2026
Resposta da FurnitureOnline.co.uk
Hi Deane
Thank you for taking the time to share your feedback with us.
We’re really pleased to hear that you were happy with the service you received from our team, especially when assisting with the delivery issue. That said, we’re genuinely sorry for the frustration caused by the courier’s handling of your order. We completely understand how this would impact your overall experience, and we regret that it fell short of expectations.
Please be assured that your feedback has been noted and will be shared with the courier to help improve their service moving forward. We’re continuously working with our delivery partners to ensure a smoother and more reliable experience for our customers.
Thank you again for your honest review, and we do hope to have the opportunity to provide you with a full five-star experience in the future.
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Mr Jangdish
Thank you for your kind feedback!
We’re delighted to hear that the delivery team made such a great impression and provided a quick and efficient service. We’ll be sure to pass your comments on to them—they’ll really appreciate it.
We hope you enjoy your new purchase!
Kind regards,
Furniture Online
I received excellent service from…
I received excellent service from FurnitureOnline when I needed to cancel my original order and then re-order, due to my error in defining the correct details. I shall be re-ordering with the correct details
25 de abril de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Margaret
Thank you for your lovely review.
We’re really glad we could help get everything sorted for you quickly and smoothly after the mix-up with the order details. These things happen, and it’s no trouble at all—just happy we could assist.
We look forward to receiving your new order, and if you need any help at all in the meantime, please don’t hesitate to get in touch.
Kind regards,
Furniture Online
Great service and great recliners . Very pleased
Ordered two recliners after extensive research on other on line suppliers . The system was seamless from start to finish , easy ordering, perfect delivery advised all the way although I think the delivery company ringing me a 7.30 in the morning to advise of a delivery the following day was a bit much. On assembly I had a slight problem which James and Monica in the customer service team dealt with without any fuss. I’m very happy with my purchase .
23 de abril de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Frank
Thank you so much for your detailed review—we really appreciate you taking the time to share your experience.
We’re delighted to hear that everything went smoothly from ordering through to delivery, and that you’re happy with your recliners. It’s also great to know that our customer service team were able to quickly assist you with the assembly issue and get things sorted without any hassle.
We do take your feedback on the early morning call on board, as we understand how that could be inconvenient, and we’ll certainly pass this on to the courier.
Thank you again for your kind words and for choosing to shop with us—we hope you enjoy your recliners for a long time to come!
Kind regards,
Furniture Online
I haven’t received my bed yet!!
I haven’t received my bed yet!!! Ordered it on April 8th…
Your courier is hopeless - 45 minute wait to speak to a person and even then they couldn’t give me a delivery date as the only do their schedule once a week!!
Disappointing
24 de abril de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Belinda
We’re really sorry to hear about your experience and understand how frustrating this must have been, especially after waiting since April 8th.
We’d like to reassure you that this is not the level of service we aim to provide. We work closely with our delivery partners to ensure orders are delivered within the expected timeframe, and we also do our best to keep customers updated throughout the process.
Unfortunately, we’re unable to locate your order from this review alone, so we can’t check the status just yet. Could you please send us an email with your order details at sales@furnitureonline.co.uk? Once we have this, we’ll investigate the delay as a priority, liaise with the courier on your behalf, and provide you with a clear update as soon as possible.
We appreciate you bringing this to our attention and would really like the opportunity to put things right.
Kind regards,
Furniture Online
Spoke to James on the phone was very…
Spoke to James on the phone was very helpful and and understanding. Highly recommend.
23 de abril de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi
Thank you for your wonderful review.
We’re really pleased to hear that your experience speaking with James was helpful and positive. Providing clear and understanding support is something we always aim for, so it’s great to know this came across.
We truly appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Furniture Online
Great quality and good price.friendly…
Great quality and good price.friendly delivery men. Good communication and speedy delivery
21 de abril de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Glynis
Thank you for your kind feedback.
We’re delighted to hear that you’re happy with the quality and value of your purchase, and that our delivery team made a positive impression. It’s also great to know that our communication and delivery speed met your expectations.
We really appreciate your support and hope you enjoy your furniture for years to come.
Kind regards,
Furniture Online
Absolutely brilliant customer service
Absolutely brilliant customer service
The furniture arrived really fast
Lovely furniture too
11 de abril de 2026
Resposta da FurnitureOnline.co.uk
Hi Stacey
Thank you very much for your wonderful review.
We’re so pleased to hear that you had a great experience with our customer service and that your furniture arrived quickly. It’s also lovely to know that you’re happy with the furniture itself.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch. We hope you enjoy your new furniture!
Kind regards,
Furniture Online
James on the CHAT line is great
I contacted Furniture online via the CHAT system.
JAMES answered me. He was very helpful and told me The Maddison dual motor armchair is expected to be available on the 27th May. I am so pleased to hear that. I will be back in touch. Olive Clark
21 de abril de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Mrs Olive
Thank you very much for your kind review.
We’re delighted to hear that James was able to assist you promptly and provide helpful information regarding the Maddison Dual Motor Armchair. It’s great to know that your experience with our chat service met your expectations.
We look forward to hearing from you again soon, and please don’t hesitate to get in touch if there’s anything further we can assist you with.
Kind regards,
Furniture Online
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.