I found the website very easy to navigate, the delivery was earlier than expected which was an added bonus. We are really pleased with the chair, well made and very sturdy. The delivery men were ve... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I was fortunate enough to have JAMES as my customer representative, all I can say is what a helpful, friendly, polite professional. Any company would benefit from someone like James. He sorted the iss... Ver mais
A empresa respondeu
I have received excellent customer service from FurnitureOnline particularly from James. He was able to support me through a return process for a recliner chair following a very recent bereavement. He... Ver mais
A empresa respondeu
I've purchased a Malmo settee which is nice and comfy. It's a new line so had a few teething problems but James went above and beyond to sort them out.
Detalhes da empresa
Escrito pela empresa
A Large Range Of Recliners, Gaming & Occasional Chairs At Low Prices From Furniture Online, In Stock With Fast Delivery. Order Online Or Call 0116 218 2900 For More Information.
Informações de contato
318 Melton Road, LE4 7SL, Leicester, Reino Unido
- 0116 218 2900
- info@furnitureonline.co.uk
- furnitureonline.co.uk
4,6
Excelente
6 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great after sales service
I've purchased a Malmo settee which is nice and comfy.
It's a new line so had a few teething problems but James went above and beyond to sort them out.
14 de outubro de 2026
Avaliação não solicitada
One of the chairswe purchased only 3…
One of the chairswe purchased only 3 years ago has worn through the covering with some seams splitting. This is just through daily use by one adult. We have asked the company to replace as it clearly is sub standard but they refuse, saying it is excessive wear and tear on our part. Having had a realky good purchasing and delivery experience with this company i am extremely disappointed with their follow up support. I am still pursuing them for a replacement or full refund. The second chair has had a cover on it but the “ leather” has worn through in the places the cover does not reach. The reply they have given on here is so disingenuous. Unless they have many complaints of a similar nature they are fully aquainted with my attempts to secure recompense.
20 de outubro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Mary
Thank you for sharing your feedback. We're sorry to hear about your disappointment with the condition of your chairs and understand how frustrating this must be, particularly given your positive experience with your original purchase.
At Furniture Online, we take customer feedback seriously and aim to treat every concern fairly. As we’re unable to identify your order from this review alone, we would appreciate the opportunity to look into your experience further. Please contact our customer service team with your order details so we can review the matter and advise you on the next steps.
We value your feedback and appreciate you giving us the opportunity to look into your concerns.
Kind regards,
Furniture Online
Spoke to the agent James and he…
Spoke to the agent James and he provided me with all the information I requested. Good customer service 👍
17 de outubro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Ken
Thank you for your lovely 5-star review! We're delighted to hear that James provided you with all the information you needed and that you were happy with the service you received. We'll be sure to pass your kind feedback on to James. Thank you for choosing us!
Kind regards,
Furniture Online
Great quality and price
Great quality and price, very happy with my chair, thank you.
6 de outubro de 2026
Resposta da FurnitureOnline.co.uk
Hi Ryan
Thank you for your lovely 5-star review! We’re so pleased to hear that you’re happy with your new chair and feel it offers great quality for the price. Your satisfaction means a lot to us, and we hope you enjoy your chair for many years to come!
Kind regards,
Furniture Online
I was extremely satisfied with James's…
I was extremely satisfied with James's help, in my opinion he went above & beyond to resolve my issue.
15 de outubro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Susan
Thank you so much for your wonderful 5-star review! We’re delighted to hear that James went above and beyond to resolve your issue and provided such excellent support. We’ll be sure to share your kind feedback with him, as we know it will mean a lot. Thank you for taking the time to share your experience with us!
Kind regards,
Furniture Online
Rise and recline chair
I found the website very easy to navigate, the delivery was earlier than expected which was an added bonus.
We are really pleased with the chair, well made and very sturdy. The delivery men were very polite and professional placing the chair in chosen room. I would happily recommend this company.
12 de outubro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Patricia
Thank you so much for your wonderful 5-star review and recommendation! We’re delighted to hear that you found our website easy to navigate and that your chair arrived earlier than expected. It’s lovely to know that you’re pleased with the quality and sturdiness of your new chair, and that our delivery team provided a polite and professional service. Your kind feedback means a great deal to us, and we truly appreciate you choosing us. We hope you enjoy your new chair for many years to come!
Kind regards,
Furniture Online
Love the chair and would buy three more…
Love the chair and would buy three more if I could
7 de outubro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Siobhán
Thank you so much for your lovely review! We’re thrilled to hear that you love your chair so much that you’d happily buy three more! It’s wonderful to know you’re so pleased with your purchase, and we truly appreciate your support. We hope you continue to enjoy your chair!
Kind regards,
Furniture Online
Excellent service
Excellent service ,easy to order ,quick delivery ,paid extra to bring into house ,did excellent job putting furniture together and took all rubbish with them
28 de setembro de 2026
Resposta da FurnitureOnline.co.uk
Hi John
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found the ordering process easy, enjoyed a quick delivery, and were happy with the room-of-choice delivery and assembly service. It’s also great to know that the team did an excellent job setting everything up and took all the packaging away with them.
We really appreciate you taking the time to share your experience and hope you enjoy your new furniture!
Kind regards,
Furniture Online
James who I spoke to was very helpful…
James who I spoke to was very helpful sorted my problem out straight away
8 de outubro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Gill
Thank you so much for your wonderful 5-star review! We’re delighted to hear that James was able to assist you and resolve your problem so quickly. We’ll be sure to pass your kind feedback on to him. We really appreciate your support and hope to assist you again in the future!
Kind regards,
Furniture Online
The suite was delivered
The suite we ordered is lovely and as we expected. Putting it together was easy too.
25 de setembro de 2026
Resposta da FurnitureOnline.co.uk
Hi Wendy
Thank you for your lovely 5-star review! We’re delighted to hear that you’re pleased with your new suite and that it was just as you expected. It’s also great to know that you found it easy to put together. We really appreciate your kind feedback and hope you enjoy your new suite!
Kind regards,
Furniture Online
Great recliners
Great recliners, easy to assemble and move around. Delivery was excellent.
11 de setembro de 2026
Resposta da FurnitureOnline.co.uk
Hi Simon
Thank you for your wonderful 5-star review! We’re so pleased to hear that you’re happy with your recliners and found them easy to assemble and move around. It’s also great to know that you were pleased with the delivery service. We really appreciate your support and hope you enjoy your new recliners!
Kind regards,
Furniture Online
Never knowingly undersold
Never knowingly undersold, recieved the riser recliner was unboxed and installed within 30 mins so simple so easy
25 de setembro de 2026
Resposta da FurnitureOnline.co.uk
Hi 1V0yager
Thank you for your fantastic 5-star review! We’re delighted to hear that your riser recliner arrived safely and that you had it unboxed and installed within just 30 minutes. It’s wonderful to know you found the whole process so simple and easy. We really appreciate your kind feedback and hope you enjoy your new riser recliner!
Kind regards,
Furniture Online
Really like the chair
Really like the chair, good quality and as described. Delivered in 3 days
2 de outubro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Ross
Thank you for your fantastic 5-star review! We’re delighted to hear that you really like the chair and that you’re pleased with its quality and how it matches the description. It’s also great to know it arrived within just 3 days. We really appreciate your support and hope you enjoy your new chair!
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Joyce
Thank you for your lovely 5-star review! We’re pleased to hear that you received great service and that we could make the return process as smooth as possible. We really appreciate your kind feedback and support.
Kind regards,
Furniture Online
Everything so simple and quick,delivery…
Everything so simple and quick,delivery men very polite and helpful.
4 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Fiona
Thank you so much for posting a 5-star review! We’re delighted to hear that your experience when ordering from Furniture Online was simple and that our carriers were polite and helpful.
We really appreciate you taking the time to share your experience and hope you enjoy your order for many years to come!
Kind regards,
Furniture Online
The customer service is fab
I accidentally selected the wrong colour for my order of garden furniture so sent a message to customer service to see if the order could be updated. James was super speedy with responding/amending my order, and came across really kind. Lovely first experience of purchasing here!
3 de outubro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Rhema-Faith
Thank you so much for your lovely 5-star review! We’re delighted to hear that James was able to amend your order to ensure you received the correct colour.
We’ll be sure to pass your kind feedback on to James, as we know he’ll be pleased to hear it. Thank you again for choosing us!
Kind regards,
Furniture Online
I have received excellent customer…
I have received excellent customer service from FurnitureOnline particularly from James. He was able to support me through a return process for a recliner chair following a very recent bereavement. He was calm and compassionate and explained everything clearly at a time when it’s hard to listen and take things in clearly. Much appreciated.
3 de outubro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Amanda
Thank you so much for taking the time to post your 5-star review regarding the service provided by James, during what must be a very difficult time.
We’re very pleased to hear that James supported you through the returns process and did so with understanding. We will be sure to acknowledge this.
Thank you again.
Best wishes,
Furniture Online
The bed was delivered quickly and the…
The bed was delivered quickly and the quality for the price is really exceptional. I got the Tewin Vintage Hospital bed frame in black. It’s solid and looks stylish.
4 de setembro de 2026
Resposta da FurnitureOnline.co.uk
Hi
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your Tewin Vintage Hospital Bed Frame in Black arrived quickly and that you’re so pleased with its quality, solid construction and stylish design. It’s fantastic to know you feel it offers exceptional value for money. We really appreciate you taking the time to share your experience and hope you enjoy your new bed for many years to come!
Kind regards,
Furniture Online
Five star customer service.
James was really helpful - he sorted our problem out in no time at all.
28 de setembro de 2026
Avaliação não solicitada
Resposta da FurnitureOnline.co.uk
Hi Leo
Thank you so much for your fantastic 5-star review! We’re delighted to hear that James was able to assist you and resolve the issue so quickly. We’ll be sure to pass your kind feedback on to James, as we know he’ll be pleased to hear it. Thank you for choosing us, and we really appreciate your support!
Kind regards,
Furniture Online
Resposta da FurnitureOnline.co.uk
Hi Mr H Albadri
We’re very sorry to hear that your sofas arrived damaged, and we completely understand your frustration regarding the refund. We appreciate that waiting for a refund can be concerning, particularly when you have been given a timeframe. Please note that the 7 working days advised for the refund do not include weekends or bank holidays, so the timeframe may extend beyond seven calendar days. That said, we’re sorry for any confusion this may have caused and would be more than happy to check the status of your refund and follow this up with the relevant team to ensure everything is progressing as it should. We always aim to resolve matters as promptly as possible and provide our customers with clear updates throughout the process. Thank you for your patience and for bringing this to our attention.
Kind regards,
Furniture Online
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.