The team made it so easy for me to understand what was going on every day they took on all the responsibility and I just sat back and they carried on within a week. It was all signed and sealed and so... Ver mais
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Veja o que dizem as avaliações
We are very happy and satisfied by your promptness. Extreamly, thankful to Gen H. Regards Kunnel Varghese Kurian Ancy Varghese Angelin Sara Varghese
I am so happy to have been accepted for this mortgage, its something I never thought I could do post divorce. Its amazing that I have been able to preserve a safe and stable home for me and my childre... Ver mais
A empresa respondeu
Very fast and reliable service. No delay in the process. When you ask applicant for further documents,and they respond , you move immediately to next step. This is one of the reasons I love your servi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Gen H is a mission-led mortgage lender working to build a fairer housing market. For deposit or affordability constrained buyers, we’ve created innovative affordability tools to help you find your place on the ladder. And for all aspiring homeowners, we’ve designed an end-to-end homebuying service so you can get your mortgage and legals done in one place. The system is broken – but we’re here to fix it. Ready to get on the ladder? Get in touch.
Informações de contato
1 Old Street Yard, EC1Y 8AF, London, Reino Unido
- hello@generationhome.com
- generationhome.com
4,9
Excelente
876 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The team made it so easy for me to…
The team made it so easy for me to understand what was going on every day they took on all the responsibility and I just sat back and they carried on within a week. It was all signed and sealed and so much weight has been lifted my shoulders thank you from the bottom of my heart for the service I received the applications and the staff were brilliant thank you again
4 de agosto de 2026
I would give 0 stars if I could.
I would give 0 stars if I could.
I wanted to make an overpayment on my mortgage. I provided my payslips, which clearly showed that my income was more than sufficient to cover the amount I wanted to overpay. Despite this, I was still asked to provide proof of the transfer from my savings account to my current account.
The level of bureaucracy is unbelievable. The process is unnecessarily complicated, and the customer service has been extremely disappointing. Overall, a very frustrating experience.
4 de agosto de 2026
Avaliação não solicitada
Resposta da Gen H
Hi Adam,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve been disappointed with your experience.
We understand how frustrating it can be when you’re asked to provide additional information, particularly when you’re trying to make an overpayment on your mortgage. While we appreciate this may have felt unnecessary, we sometimes need to request further documentation to meet our legal and regulatory obligations. We need to see the true source of funds and the information we ask for can vary depending on the circumstances of each transaction.
That said, providing a straightforward and positive customer experience is important to us, and we’ll use your feedback to help improve our processes. We’ve registered your concerns as a complaint and will carry out a full review of your experience. We’ll investigate what happened and provide you with a formal response once our review is complete. If you have any other questions in the meantime, please don’t hesitate to let us know.
Best,
The Gen H Team
We are very happy and satisfied by your…
We are very happy and satisfied by your promptness. Extreamly, thankful to Gen H.
Regards
Kunnel Varghese Kurian
Ancy Varghese
Angelin Sara Varghese
29 de julho de 2026
Considerate
26 de junho de 2026
Very good and very quick service
Very good and very quick service specially for new clients which has low to medium income source.
27 de junho de 2026
Everything
21 de julho de 2026
Resposta da Gen H
Hi there Marc,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Resposta da Gen H
Hi Wendy,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help and you found us fast, efficient and reliable.
We wish you the best in your home.
Best,
The Gen H team
Gave me a mortgage I never thought I could get :)
I am so happy to have been accepted for this mortgage, its something I never thought I could do post divorce. Its amazing that I have been able to preserve a safe and stable home for me and my children. Cannot thank you enough.
17 de julho de 2026
Resposta da Gen H
Hi Debi,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your new home.
Best,
The Gen H team
It was an amazing experience with…
It was an amazing experience with smooth process
20 de junho de 2026
Resposta da Gen H
Hi Parvez.
Thanks so much for taking the time to leave us a review. I’m so glad you had an amazing experience with us and we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Resposta da Gen H
Hi Ibrahim,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
My experience with GH was very…
My experience with GH was very positive. Their checks were straightforward and made the process much less stressful. Although their rates are quite expensive, they worked hard to secure the offers we needed. Thank you, GH, for your support.
16 de junho de 2026
Resposta da Gen H
Hi there,
We're so pleased you had a positive experience and that we were able to make the process less stressful.
We always do our best to offer competitive rates. While we may not always be able to compete with high street lenders on rates, our focus is on helping clients who have affordability constraints or more complex circumstances find a suitable solution.
Thank you again for your kind feedback—it was a pleasure to support you.
We wish you the best in your home.
Best,
The Gen H team
Quick offer
My mortgage offer came when I least expected. Was expecting it will take longer but surprised receiving the email
10 de julho de 2026
Resposta da Gen H
Hi Lydia,
Thanks so much for taking the time to leave us a review. I’m so glad we were quick and efficient for you and have been able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Thanks to Gen H we got our mortgage to…
Thanks to Gen H we got our mortgage to become home owners at 22/23 thank you!
17 de junho de 2026
Resposta da Gen H
Hi Bradley,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your new home.
Best,
The Gen H team
Great Service
I took out a mortgage and was kept informed, I would recommend highly this company, thank you for your fantasic service
30 de maio de 2026
Resposta da Gen H
Hi there,
Thanks so much for taking the time to leave us a review. I’m so glad you were happy with the service provided and we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Good services
2 de julho de 2026
Resposta da Gen H
Hi Mustafa,
Thanks so much for taking the time to leave us a review. I’m so glad we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
Awesome mortgage lender in the Uk…
Awesome mortgage lender in the Uk according to my ratings. Very fast and reliable service delivery.
11 de julho de 2026
Resposta da Gen H
Hi Ruth,
Thanks so much for taking the time to leave us a review. I’m so glad you found us to be fast and reliable and that we were able to help you find your place on the property ladder!
We wish you the best in your home.
Best,
The Gen H team
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