Myself and my husband visited the dental surgery yesterday for both our six monthly check-ups. Saw Mr Hassan and his assistant nurse (sorry, unable to recall her name). Very professional service by... Ver mais
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Veja o que dizem as avaliações
Ive been with this practice for over 15yrs, always helpfull, makes you feel at ease, above all its about the patient, if you are unable to afford expensive treatment, they help you look st the best op... Ver mais
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5 star service! Visited Genix in Marske recently with toothache. I saw Naz (a locum dentist) who was brilliant - knew exactly what she was doing and spent time explaining my treatment plan in detail... Ver mais
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I cannot fault the staff having been treated by helpful and polite and cheerful staff. My only fault with your Huddersfield surgery is the lack of parking for disabled patients and that is the fault o... Ver mais
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Detalhes da empresa
Escrito pela empresa
At Genix Healthcare, our approach is centered around a commitment to delivering personalised, patient-focused care that goes beyond traditional healthcare. We believe in treating every patient with empathy, respect, and the highest standard of clinical excellence. Our holistic approach integrates advanced medical technologies with a compassionate, human touch, ensuring that every aspect of your health is considered and cared for.
Informações de contato
Genix Healthcare Ltd, LS27 7WF, Leeds, Reino Unido
- 01132 244 460
- info@genixhealthcare.com
- genixhealthcare.com
4,7
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 89% das avaliações negativas
Normalmente responde dentro de 1 semana
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Everyone at genix tickhill make you…
Everyone at genix tickhill make you feel comfortable and at ease.
Always willing to help and answer any questions or concerns.
Would highly recommend to family and friends.
Special mention to Deena, always so kind and informative .
3 de junho de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you for your wonderful review of Genix Healthcare Tickhill.
We’re delighted to hear that the team consistently makes you feel comfortable and at ease during your visits. Providing a welcoming environment where patients feel able to ask questions and discuss any concerns is extremely important to us, so it’s lovely to know this has been your experience.
Your recommendation to family and friends means a great deal, and we would also like to thank you for your special mention of Deena. We’re sure she will be delighted to hear that her kindness and informative approach have made such a positive impression.
Thank you again for taking the time to share your feedback.
Charlotte was as pleasant and…
Charlotte was as pleasant and considerate as ever. She explained everything clearly and gave me time and help to make a decision.
The next available appointment for treatment was in 2 1/2 months- but as Charlotte predicted- I was offered a cancellation sooner- in fact, the following day.
3 de junho de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you for your lovely feedback about your recent visit to Genix Healthcare.
We’re delighted to hear that Charlotte provided such a positive experience and took the time to explain everything clearly, ensuring you felt informed and supported when making decisions about your treatment. Providing patients with the information and time they need is an important part of the care we strive to deliver.
We’re also pleased that, although the initial appointment availability was further ahead than you had hoped, a cancellation became available much sooner and allowed your treatment to be arranged quickly.
Thank you again for taking the time to share your experience. Your kind comments will be greatly appreciated by Charlotte and the wider team.
I was quite nervous and the lady I saw…
I was quite nervous and the lady I saw made me so comfortable, and reassured me
All the staff have been great. Not just the dentist but reception, the team with the dentist etc.
After I couldn’t stand the pain of the treatment she found a solution and enabled me to continue treatment.
Fantastic service all round. I’m not someone who normally writes these things but I’m so happy with today’s appointment.
Ive follow up appointments booked and am actually believing she’ll fix my smile. All nhs. Thank you
Adrienne
4 de junho de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you so much for taking the time to share your experience, Adrienne.
We’re delighted to hear that the team helped you feel comfortable and reassured throughout your appointment, particularly as you were feeling nervous beforehand. Supporting anxious patients with patience, understanding, and compassion is something we place great importance on, so it’s wonderful to know that this made such a positive difference to your visit.
We’re also pleased that, when you found part of the treatment difficult, a solution could be found that enabled you to continue comfortably. Your kind comments about the dentist, nursing team, and reception staff will mean a great deal to everyone involved.
Most importantly, it’s lovely to hear that you have left feeling optimistic and confident about your future treatment. Thank you again for your thoughtful feedback, and we look forward to supporting you on your journey to restoring your smile.
Bob at Tickhill is always helpful and as always…
Bob is always helpful and as always responded professionally to problems.
2 de junho de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you for your kind feedback about your experience at Genix Healthcare.
We’re delighted to hear that Bob has continued to provide professional and helpful support whenever you have needed assistance. It’s always reassuring to know that our team is making a positive difference for our patients, particularly when responding to concerns or unexpected issues.
We appreciate you taking the time to share your experience, and your kind comments will be passed on to Bob and the team.
First Visit
I visited yesterday for my first appointment with the hygienist. The reception staff were friendly and helpful, directing me to the waiting area. I have to give a special mention to the hygienist who was absolutely lovely! Instantly putting me at ease, explaining everything she was doing and regularly checking that I was ok. It was a very positive experience having recently changed dentists. Thank you!
3 de junho de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you for your wonderful review and for choosing Genix Healthcare for your dental care.
We’re delighted to hear that your first visit with the hygienist was such a positive experience. It’s great to know that the reception team made you feel welcome from the moment you arrived and that the hygienist helped you feel comfortable and reassured throughout your appointment by explaining each step of the treatment and checking on your wellbeing.
We understand that changing dental practices can sometimes feel daunting, so we’re especially pleased that your experience was such a positive one.
Thank you again for taking the time to share your feedback, and we look forward to welcoming you back in the future.
Disappointed
The day before my husbands planned replacement bridge he was informed that it would not happen and would have to make another appointment in July to start the process again, which he have done.
As his first appointment for this process was April he was very disappointed and found the whole incident very unprofessional.
Before this incident we have always found Genix to be a very good reliable dentist.
3 de junho de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Hello, and thank you for taking the time to share your feedback.
We are very sorry to hear about your husband’s experience and completely understand why he would feel disappointed after waiting since April for treatment, only to be informed the day before that the appointment could not go ahead as planned. We appreciate how frustrating and inconvenient this must have been, particularly when further delays were then required.
While there are occasionally circumstances that necessitate changes to treatment schedules, we recognise the impact this can have on our patients and regret that this experience fell short of the standard you have come to expect from us.
We do appreciate your acknowledgement of the positive experiences you have had with the practice previously, and we thank you for your continued support. Should you wish to discuss this matter further, please feel free to contact your local Practice Manager using the details available here: https://genixhealthcare.com/clinics/.
Thank you again for your honest feedback.
Please please ease up on the reminders !
Please please ease up on the reminders. I must receive at least 5-6 emails and texts plus a phone call or two for each visit. Last time I was driving home from the dentist after making an appointment when I received a phone call reminding me of it. (I’ve never missed an appointment)
1 de junho de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Hello, and thank you for taking the time to leave your feedback.
We appreciate your comments regarding our appointment reminder system and are sorry to hear that you found the volume of communications excessive.
While our reminder processes are designed to help patients keep track of appointments and reduce missed visits, we understand that receiving multiple emails, texts, and phone calls can sometimes feel overwhelming, particularly for patients who regularly attend and have a strong attendance record.
Your feedback is both fair and helpful, and we appreciate you bringing this to our attention and thank you for your continued support of Genix Healthcare.
Always very friendly and for me who…
Always very friendly and for me who doesn't like going to the dentist they always make me feel at ease
1 de junho de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you for your lovely review of Genix Healthcare.
We’re so pleased to hear that the team consistently makes you feel welcome and comfortable during your visits. We understand that many people feel anxious about attending the dentist, so it’s particularly rewarding to know that our friendly approach helps put you at ease.
Thank you for taking the time to share your experience. Your kind feedback is greatly appreciated by the whole team.
As usual first class
As usual first class. Appt on time full examination then detailed explanations of possible treatment. Joint decision made and new appt no fuss.
1 de junho de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you for your wonderful review and for your continued support of Genix Healthcare.
We’re delighted to hear that your appointment ran on time and that you felt fully informed throughout your examination.
We believe that discussing treatment options clearly and involving patients in decisions about their care is extremely important, so it’s great to know this was reflected in your experience.
Your kind comments about the service being "first class" are greatly appreciated by the whole team.
Thank you again for taking the time to share your feedback.
Dentist and assistant very caring as I…
Dentist and assistant very caring as I have balance issue in the chair.
Root canal seems OK (24hrs).
I do think it's expensive!
1 de junho de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you for taking the time to leave your feedback regarding your recent visit to Genix Healthcare.
We’re pleased to hear that the dentist and dental assistant were caring and attentive to your needs, particularly in helping you feel comfortable despite your balance issues. It’s also encouraging to know that your root canal treatment appears to be progressing well following your appointment.
We appreciate your comments regarding the cost of treatment. We understand that dental care can represent a significant expense, and we always aim to ensure treatment options, associated fees, and recommendations are discussed as clearly as possible. Your feedback has been noted and is appreciated.
Thank you again for sharing your experience with us.
Not a great dentist
Most of the reception staff are rude and never smile. It feels as though they are being very put out when acknowledging patients.
Terrible experience with a denture fix, unable to wear it when it was returned.
Our dentist is also rude and doesnt listen (although this may be due to cultural differences). Either way, both children hate their 6 month visits
2 de junho de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Hello, and thank you for taking the time to share your feedback regarding your experiences at Genix Healthcare.
We are very sorry to hear that both you and your children have been left disappointed by your visits to the practice. The level of service you have described is not the experience we would want any patient to have, and we appreciate you bringing these concerns to our attention.
We are particularly concerned to hear your comments regarding the interactions with members of the reception team, as well as your experience with the denture repair and your concerns about communication during appointments. We understand how important it is for patients to feel listened to, respected, and comfortable throughout their care, especially when attending with children.
If you would like to contact your local Practice Manager directly so that these matters can be looked into further. Contact details for all practices can be found here: https://genixhealthcare.com/clinics/. Alternatively, you may also contact our Head Office at contact@genixhealthcare.com.
Thank you again for your honest feedback.
Caring hygeinist team
I've avoided hygienist visits in the past but having just experienced the caring and high tech approach at Genix Cirencester on Saturday I'm a convert and going to sigh up for the hygiene plan.
30 de maio de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you for your wonderful feedback about your recent visit to Genix Healthcare Cirencester.
We’re delighted to hear that your experience has completely changed your perception of hygienist appointments. It’s fantastic to know that the caring approach of the team, combined with the treatment and technology available at the practice, helped make your visit such a positive one.
We’re especially pleased to hear that you’re considering joining the hygiene plan, and we look forward to supporting you with your oral health in the future.
Thank you again for taking the time to share your experience.
As always
As always, the best around. Such friendly staff and great treatment. Liselle and Imagen are superb.
29 de maio de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you so much for your wonderful review and continued support of Genix Healthcare.
It’s fantastic to hear that you continue to have such positive experiences with the practice. We’re delighted that you received great treatment and found the team as friendly and welcoming as always.
Your kind comments about Liselle and Imagen will mean a great deal to them. Thank you again for taking the time to share your experience with us.
Great service
I was due a permanent crown fitment, however due to my dentist having unforseen personal commitment my appointment was cancelled. As my tooth had been prepared and a temporary crown fitted 2 weeks earlier which became loose and finally fell out, I was concerned that this would cause issues with the correct fitment of my new crown. On speaking with the Practice Manager she explained that they where currently short staffed due to my dentists unavoidable departure and it was difficult to rearrange appointments. To great credit to her she came up with a solution and I was fitted with my new permanent crown that afternoon. What a great service under pressured circumstances.
27 de maio de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you for taking the time to leave such thoughtful feedback regarding your recent experience at Genix Healthcare.
We completely understand your concerns following the cancellation of your original appointment, particularly after your temporary crown became loose and eventually came away.
We’re therefore delighted to hear that the Practice Manager was able to assist and arrange for your permanent crown to be fitted promptly despite the challenging circumstances at the practice.
Your understanding and kind comments regarding the team’s efforts during a particularly busy and pressured period are greatly appreciated. We’re pleased that a solution could be found quickly for you and that you were happy with the care and service you received.
Thank you again for your patience, support, and positive feedback.
My annual check up.
My annual check up went as smoothly and as pleasantly as usual. A filling, done on the last visit, had come out and was replaced free of charge. All the staff in the clinic are friendly and professional. I never feel anxious about attending. Such reasonable charges as well.
Chris
26 de maio de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you very much for your wonderful feedback, Chris.
We’re delighted to hear that your annual check-up was once again a smooth and positive experience, and that the issue with your filling was resolved quickly for you. It’s especially pleasing to know that you feel comfortable and relaxed attending the practice, as helping patients feel at ease is something we place great importance on.
Your kind comments about the friendliness and professionalism of the team, along with your appreciation of our pricing, are greatly valued by everyone at the clinic.
Thank you again for your continued trust and support of Genix Healthcare.
Lovely friendly Reception Staff and…
Lovely friendly Reception Staff and Chloe has such a Cheerful Laugh. Also Thankyou again Martha, I could tell taking my back tooth out today was a hard one, but I felt no pain, just pressure and Martha explained everything as she went along. Lovely Lady. Also everything about the Torrisholme Dentist is Spotless, so Very Clean and Bright. Thankyou
28 de maio de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you so much for your lovely and thoughtful feedback regarding your recent visit to Genix Healthcare.
We’re delighted to hear that you received such a warm welcome from the reception team, and we’re sure Chloe will greatly appreciate your kind comments about her cheerful personality.
It’s also wonderful to know that Martha helped make what could have been a difficult procedure as comfortable and reassuring as possible by explaining everything clearly throughout your treatment.
We’re especially pleased that you felt at ease and experienced no pain during your extraction. Your comments about the cleanliness and presentation of the practice are also very much appreciated, as maintaining a spotless and welcoming environment is extremely important to us.
Thank you again for taking the time to share such kind feedback with the team.
I broken my Crown off
I broken my Crown off, and I was able to get a quick appointment also what I nice kind and understanding dentist at Cirencester. The cleanliness was fantastic.
Thank you
27 de maio de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you for your lovely feedback regarding your recent visit to Genix Healthcare Cirencester.
We’re very pleased to hear that you were able to secure a prompt appointment after your crown broke, and that the dentist was kind, understanding, and supportive throughout your treatment.
We know unexpected dental issues can be stressful, so it’s wonderful to know you felt well cared for during your visit.
We also appreciate your kind comments about the cleanliness of the practice.
Thank you again for taking the time to share your experience with us.
Friendly staff dentist chatted and…
Friendly staff dentist chatted and relaxed you
27 de maio de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you for your kind feedback about your recent visit to Genix Healthcare.
We’re delighted to hear that you found the team friendly and that the dentist helped you feel relaxed and comfortable during your appointment.
We understand how important a calm and reassuring approach can be, and it’s lovely to know this made a positive difference to your experience.
Thank you again for taking the time to leave your review.
Resposta da Genix Healthcare
Thank you for your positive review of Genix Healthcare.
We’re pleased to hear that you found the practice clean and the staff friendly during your visit. Creating a welcoming environment and maintaining high standards throughout the practice are both very important to us.
We appreciate you taking the time to leave your feedback.
Lovely reception welcoming and a…
Lovely reception welcoming and a friendly hygienist who did a wonderful job, without making me feel vulnerable or stupid and I left feeling on top of the world! Definitely would highly recommend Genix to anyone seeking a new dentist. Many thanks. Dawn, Cirencester,
23 de maio de 2026
Avaliação não solicitada
Resposta da Genix Healthcare
Thank you so much for your wonderful review, Dawn.
We’re delighted to hear that you felt so welcomed by the reception team and that your hygienist helped make your visit such a positive experience. Ensuring patients feel comfortable, respected, and at ease during treatment is extremely important to us, so it’s especially lovely to know you left feeling confident and happy following your appointment.
Your recommendation means a great deal to the whole team, and we truly appreciate you taking the time to share your experience with Genix Healthcare Cirencester.
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