Gentle Paws Supplies Avaliações 

271
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

My cat has definitely improved after one month of using the calming collar. The attacks on his sisters are greatly decreased, but he still does it occasionally. We found that Feliway didn’t work on it... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have to admit, I was very skeptical about the cat calming collars. We've tried Feliway and a variety of other pheromone products, but none of them seemed to help our cats urine marking and territo... Ver mais

Avaliado com 4 de um total de 5 estrelas

Calming cat collar, has stopped our 12 year old cat from daily urinating in numerous places around the house. Overall product is good, delivery is very slow and tracking abysmal

Avaliado com 4 de um total de 5 estrelas

Good product so far, I purchased them for my two anxious cats and have had a calming effect after a few days. Slight issue with one collar but have had excellent customer service who are sending out a... Ver mais

Detalhes da empresa

  1. Loja de suprimentos para animais de estimação

Escrito pela empresa

Welcome to Gentle Paws Supplies, your premier destination for top-quality cat essentials. Discover our extensive range of cat supplies, including cozy beds, comprehensive car safety kits, engaging toys, and stylish accessories. Enhance your cat's comfort and safety with our thoughtfully curated collection. At Gentle Paws Supplies, we prioritize your pet's well-being with products designed for ultimate satisfaction.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

271 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(271)

226 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Good product so far

Good product so far, I purchased them for my two anxious cats and have had a calming effect after a few days. Slight issue with one collar but have had excellent customer service who are sending out a replacement asap.

2 de outubro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I made a mistake with address

I made a mistake with address, once contacted they responded right away and corrected my address and will be sending me a new collar. Even though it was totally my fault. Appreciate the quick response.

2 de outubro de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

My cat has definitely improved after…

My cat has definitely improved after one month of using the calming collar. The attacks on his sisters are greatly decreased, but he still does it occasionally. We found that Feliway didn’t work on its own but appears to have an effect when used in conjunction with the calming collar. Hoping for more improvement as he wears the collar even longer!

30 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Noticeably Calmer and Happier Cat After Two Months

I was honestly very skeptical about the Gentle Paws Calming Collar at first. My cat had been behaving badly and I was getting really frustrated, so I decided to give it a try. After using it consistently for two months, I’ve noticed a very visible change in his behavior. He seems much calmer and more relaxed, and our day to day life has become so much easier. I’ve tried several things before, but this is by far the best calming product I’ve used for my cat. Definitely worth trying if your cat struggles with stress or anxiety.

30 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have to admit it....

I have to admit, I was very skeptical about the cat calming collars. We've tried Feliway and a variety of other pheromone products, but none of them seemed to help our cats urine marking and territorial aggression. We bought these as an absolute last ditch effort before we considered surrendering or little mate, but... it's something of a small miracle. I wouldn't say it has fixed the problem 100%, but maybe 90%? It's far more than I expected, and I would recommend this product to any cat owner who needs some help with behavior or marking.

Customer service also quite helpful, seem to be a trustworthy operator. Thank you!

28 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

We ordered these collars for our 2 cats…

We ordered these collars for our 2 cats as the older one always fights the younger one away. It took 2 weeks for the collars to arrive. We can the collars 4 weeks to work, hoping that the longer time will increase the chance of effect. Unfortunately this did not happen. The collars made no difference in the behaviour. Due to miscalculation on our behalf we reached out to Gentle Paws the day after we qualify for the 30 money back guarantee even for the unopened 2 boxes of collars. To be honest pretty disappointing.

27 de setembro de 2026
Avaliação não solicitada
logotipo da Gentle Paws Supplies

Resposta da Gentle Paws Supplies

Hi Meg, we’re sorry the collars didn’t help your cats. Results can vary from cat to cat. Our money-back guarantee lasts 30 days from delivery, and your request reached us after that period, so we’re unable to issue a refund, including for the unopened boxes. We appreciate you sharing your experience.

Avaliado com 5 de um total de 5 estrelas

17-year-old cat with 2-year-old new cat

I have a 17-year-old female cat. I had to take in my great-niece's 2-year-old male cat to help her out while she was having a baby. At first, the two cats were hissing and growling at each other. So I put on the Gentle Paws collars and, voila! within 2 days they tolerated each other and no hissing or growling. It's been a little over a month now and they play with each other. Truly amazing!

11 de agosto de 2026
Avaliação não solicitada
logotipo da Gentle Paws Supplies

Resposta da Gentle Paws Supplies

Hi Diane, we’re so glad to hear the two cats have gone from hissing at each other to playing together! Thank you for sharing their story with us. 💜

Avaliado com 1 de um total de 5 estrelas

The collars did not work and the return…

The collars did not work and the return policy of making the customer return the collars with tracking and paid postage is bad business. They said it’s to give proof of purchase. My order number and purchase record should be proof. This is either a ploy to discourage customers from returning the useless products or to re-use them. Either way, worse pet company ever.

27 de setembro de 2026
Avaliação não solicitada
logotipo da Gentle Paws Supplies

Resposta da Gentle Paws Supplies

Hi Anh Dai,

The collars did not help your cats. That is exactly why we have a 30-day money-back guarantee, and you are getting your money back.

Like any store, we ask for the product back before we refund it. Your order number shows you bought the collars. It does not show they were returned. That is why we ask for a tracking number. This rule is the same for every customer. It is not a trick, and we never resell or reuse returned collars.

You told us the collars are on their way. As soon as they arrive, your refund is sent back the way you paid.

Gentle Paws Support

Avaliado com 1 de um total de 5 estrelas

Rubbish

Didn't work, my cat's behaviour remains as is and the company is not honouring their refund promise as advertised! DON'T TRUST GENTLE PAWS AT ALL! When taking this off my cat's neck I also noticed a few blisters on my cat from the collar - placed with space enough for 2 fingers yet my cat suffered this as well. Would give this company 0 stars if possible.

9 de setembro de 2026
Avaliação não solicitada
logotipo da Gentle Paws Supplies

Resposta da Gentle Paws Supplies

Hi Steph,

We take your report about your cat’s neck seriously. Cats can respond differently to the collar, and many cat owners have reported positive results. That’s why we offer a 30-day money-back guarantee.

If you are within 30 days of delivery, you can return the collars for a refund. Please send us your order number so we can review your request and provide return instructions.

Avaliado com 5 de um total de 5 estrelas

Peace after surgery

My cat had extreme dental surgery and lost all confidence. She became agitated and paranoid. This helped her feel more at peace. The customer service team was a great help. I wasn’t sure how to make it breakaway, and they quickly responded with a video. Highly recommend! Ordering more.

24 de setembro de 2026
Avaliação não solicitada
logotipo da Gentle Paws Supplies

Resposta da Gentle Paws Supplies

Hi Olivia, we’re so glad your cat is feeling more at peace after her surgery. Thank you for sharing your experience and for your kind words about our team. We’re happy the video helped!

Avaliado com 4 de um total de 5 estrelas

Easy ordering

Easy ordering. Quick delivery. Too soon to tell if it's making a difference yet. It only been 2 weeks.

9 de setembro de 2026
Avaliação não solicitada
logotipo da Gentle Paws Supplies

Resposta da Gentle Paws Supplies

Hi Barbara, thank you for sharing your experience! We’re glad ordering was easy and your delivery was quick. Some cats take a little longer to respond, so we hope you’ll see a difference soon.

Avaliado com 5 de um total de 5 estrelas

This has been a last resort for me

This has been a last resort for me - but Im so happy to say that the collar worked! My cat is now back to using her litter tray, and seems to be all round happy and less stressed! Thank you!

23 de agosto de 2026
Avaliação não solicitada
logotipo da Gentle Paws Supplies

Resposta da Gentle Paws Supplies

Hi Laura, we’re so happy to hear your cat is feeling calmer and using her litter tray again! Thank you for sharing this with us.

Avaliado com 1 de um total de 5 estrelas

Rubbish and a waste of money.

Rubbish and a waste of money.
Just purple collars that have no affect.
We tried these on 3 cats and there was no response on any of them.
And when wet left a pink mark round my cats neck.
I can't send them back because they have been used and the packaging chucked away.
Just want to warn other people don't waste your money.

22 de setembro de 2026
Avaliação não solicitada
logotipo da Gentle Paws Supplies

Resposta da Gentle Paws Supplies

Hi Suzanne,

We’re sorry the collars didn’t help your cats, and we’re concerned to hear about the pink mark on one cat’s neck. Used collars can be returned under our 30-day money-back guarantee, even without the original packaging.

We’ll reach out by email to help you with the return and refund.

Maha R.
Gentle Paws Support

Avaliado com 5 de um total de 5 estrelas

So far my aggressive cat seems less…

So far my aggressive cat seems less annoyed. The collar did break for my non aggressive cat but their customer service has been prompt and willing to replace. I'm satisfied with the product so far.

19 de setembro de 2026
Avaliação não solicitada
logotipo da Gentle Paws Supplies

Resposta da Gentle Paws Supplies

Hi Jacqueline, we’re glad your cat seems less annoyed and that our team could help with the broken collar. Thank you for sharing your experience!

Avaliado com 1 de um total de 5 estrelas

My products arrived from China.I placed…

My products arrived from China.I placed an order over $300 .Products are cheaply made lacks quality .Was posted to me in an envelope.Most products arrived damaged.They did nothing about it.Absolute Grbage DO NOT WASTE YOUR MONEY.THEY WILL NOT GUARANTEE ANY PRODUCTS.

19 de setembro de 2026
Avaliação não solicitada
logotipo da Gentle Paws Supplies

Resposta da Gentle Paws Supplies

Hi Faheem,

We are sorry your order arrived damaged.

We answered your emails and asked which items were damaged and for a photo of each, so we could sort out a refund. We got one photo and the message that all of them were damaged. Your other messages were about posting on social media, not the details we needed.

Here is how we fix it. Send the damaged items back to us and we will refund them. Reply to our last email and we will send you the return address

The Gentle Paws team

Avaliado com 5 de um total de 5 estrelas

At last!

So far this collar has been amazing. Our little boy has always found something to pee on outside of his trays. We have tried many things to stop this before. It took a week or so after putting the first one on but after that we had no more peeing and he also settled well into living with more family. No more sudden surprises!!

20 de setembro de 2026
Avaliação não solicitada
logotipo da Gentle Paws Supplies

Resposta da Gentle Paws Supplies

Hi Heidi,

Thank you! This made our day. We are so happy your little boy has settled in so well, even with more family around the house.

The week it took at the start is normal. Most cats take about a week to get used to the collar.

One small tip: each collar works for about 30 days. When the first one is done, swap in the second one from the box so he keeps feeling calm.

Give him a chin scratch from us.

The Gentle Paws team

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