I opened a cash ISA, requested a transfer in but supploed an incorrect Acc. No. The Chip agent was reallly helpful and quickly sorted my problem raising a new transfer in which was completed in a few... Ver mais
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Veja o que dizem as avaliações
I have found the CHIP app really easy to use, even for a technophobe like me! I’ve managed to invest and withdraw and reinvest monies with ease. Upon contacting Customer services they responded by the... Ver mais
I was concerned that a transfer isa money had left original account and didn’t show up in Chip account. Used the app to chat and was reassured immediately. Great service and speedy reassurance.
** Update below** Following a recommendation by MSE I opened a Cash ISA account with the intention to transfer my ISA over from Trading 212 only to discover they’re not recognised by Chip for tra... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Chip
Escrito pela empresa
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Informações de contato
232 Shoreditch High Street , E1 6PJ, London, Reino Unido
- hello@getchip.uk
- getchip.uk
4,4
Excelente
5 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Access of funds from a deceased family member
A clear process to follow after the death of my father.
5 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi Richard,
Please accept our deepest condolences on the loss of your father. We understand that these times are incredibly difficult, and we are glad that our team could provide a clear, stress free process for you to follow. We are here whenever you need us.
The Chip Team
Great company
My transaction went through very quickly. Great company, very communicative and very helpful. I would definitely recommend them.
29 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Susan,
Speed and communication are at the heart of what we do. We’re delighted that your transaction went through smoothly and that you felt supported throughout the process. Thank you for the recommendation!
The Chip Team
The customer service from Chip is…
The customer service from Chip is excellent. No waiting for replies, go that extra mile to solve your issue. Friendly, professional and efficient.
5*
30 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Jo,
Thank you for the 5-star review! We believe that 'excellent' should be the baseline, so it’s wonderful to hear that our team went the extra mile to stay professional and efficient for you. We appreciate your support!
The Chip Team
Very helpful service through Chip App
Very helpful service through Chip App.
Ben guided me through and Nina helped to resolve my issue of pending transfer.
Thanks
Sanjay Mahbubani
5 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Hi Sanjay,
Thank you for your feedback! We’re so pleased that Ben and Nina could team up to guide you through your transfer. Resolving pending transactions quickly is a top priority, and we’ll be sure to pass your thanks along to both of them.
The Chip Team
I had a query and I had a very quick…
I had a query and I had a very quick response . Very friendly and helpful.
1 de maio de 2026
Avaliação não solicitada
Resposta da Chip
Speed and friendliness are what we aim for with every interaction! We’re delighted we could resolve your query so quickly. Thanks for being a part of the Chip community.
The Chip Team
I had a problem I created whit one of…
I had a problem I created whit one of my account and the team has been amazing in comunicat whit me and sort the problem
Amazing support
27 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Simone,
We are so pleased to hear the team helped sort things out! Open and clear communication is a top priority for us, especially when helping resolve account queries. Thank you for your support and for taking the time to leave such a great review.
The Chip Team
I had a minor problem
I had a minor problem, my own fault, withdrawing money from a new account.
The problem was very quickly and sympathetically handled by Chip.
Well recommended!
21 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Maltby,
Thank you for sharing your experience! Please don’t worry, we’re all human, and mistakes happen. We’re just glad our team could resolve the issue quickly and sympathetically for you. Your recommendation means a lot to us!
The Chip Team
Resposta da Chip
Hi Carl,
Thank you for the five stars! We’re so glad our team could help with your query.
The Chip Team
Definitely worth trying when it comes to a new bank!
Fantastic support and reassuring people who understand financial difficulty!
24 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Brooke,
We truly appreciate this feedback. At Chip, we understand that managing finances can sometimes be stressful, and we strive to offer support that is both reassuring and empathetic. We’re glad we could be there for you when it mattered most!
The Chip Team
Shel from the support team has been…
Shel from the support team has been absolutely amazing. Quick responses every time I have needed help and honestly can not praise her enough for always being able to assist. Thank you so much Shel!
30 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Jacob,
Thank you so much for your kind words! We are thrilled to hear that Shel has been able to provide such amazing and prompt support whenever you've needed it. We’ll be sure to pass your praise along to her personally as it truly makes our day to hear such positive feedback about our team members.
The Chip Team
Matt - Impressive work ethic
I sent Chip an email with a query I had before taking out an ISA. I had an immediate response from Matt explaining all that I needed to know and details of the offer I had queried, so I went ahead and arranged the ISA on the Chip App. The following day I had another email from Matt to confirm that I had followed the process correctly and all was fine with the application. I’m so impressed with the customer service I received I had to write a review. Thanks again Matt for your attention to detail and work ethic.
30 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi there,
Thank you so much for your review. We are delighted that Matt's proactive support and attention to detail gave you the confidence to open your ISA with us. Providing thorough explanations followed by personalized check ins is exactly the service standard we strive for and we will be sure to share your gratitude with Matt.
Thank you for choosing Chip!
The Chip Team
First class service from Shel and Todd.
My chip app froze (probably a phone issue) which necessitated deleting and re-installing the app. In so doing, I lost access to my funds (the original mobile number upon which the account was opened is no longer in use). Shel and Todd at Chip responded to my emails immediately, a total of around 10 emails over 2 hours, and with efficiency and calmness restored my balance using an updated phone number. Could not ask for better service.
24 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Richard,
Thank you for sharing your experience. We are really pleased that Shel and Todd provided the immediate support needed to restore your account access following your phone number change, as we always want to make sure you have access as soon as possible.
The Chip Team
Very helpful team as I could not get…
Very helpful team as I could not get into the account it was an issue with documents verification but the support helped me wonderfully and now I can start! Thanks a lot!
22 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Xavier,
Thank you for your review. We are delighted that our support team provided the assistance you needed to resolve your document verification issue, thank you for choosing Chip.
The Chip Team
They dealt with my query promptly and…
They dealt with my query promptly and solved the problem.
17 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Pauline,
Thank you for your feedback. Our support team strives to provide prompt and effective solutions to all user inquiries. We are pleased we could resolve your problem efficiently and appreciate your continued support of the Chip platform.
The Chip Team
Had an issue with the prize draw…
Had an issue with the prize draw account, sorted by Shel within the hour. Many Thanks.
27 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Marcus,
Thank you for your review. We are delighted that Shel resolved your Prize Draw inquiry within the hour. Speed and accuracy are vital to our service standards, and we will be sure to pass your thanks along to Shel personally.
The Chip Team
Having to swap mobile devices and…
Having to swap mobile devices and numbers after a theft is always unpleasant.
Shel from Chip made this as pain free as possible. Many thanks.
And the app is good too.
27 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Carl,
We are truly sorry to hear about the theft of your device but are pleased Shel could make the recovery process as pain free as possible. Thank you for your kind words and for your support of the Chip app.
The Chip Team
I opened an account that wasn’t right…
I opened an account that wasn’t right for me and asked to revert back to original account this was dealt with professionally and I didn’t loose any interest over the period. Happy with the service I received
27 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Richard,
Thank you for sharing your experience. We are pleased that we could professionally revert your account without any loss of interest. Ensuring our users are in the correct products for their needs is essential, and we appreciate your positive feedback.
The Chip Team
Had a problem connecting my account to…
Had a problem connecting my account to chip Ben at chip sorted it out for me,good service thanks.
26 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Stephen,
We are glad to hear that Ben successfully resolved your account connection issue. Providing professional and efficient technical support is fundamental to the Chip experience, and we appreciate your support and for choosing us to manage your savings.
The Chip Team
Brilliant customer service
Brilliant customer service, got back to me really quickly and answered my query
7 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Sharon,
Thank you for your review. We are delighted that our team provided a quick and effective response to your query which is always the aim, your continued support is much appreciated.
The Chip Team
Very good service.
I contacted Chip with a query about using the app on a different device. Within 24 hours I had an email from Ben from Customer Services. Ben explained the app and gave me a solution.
19 de abril de 2026
Avaliação não solicitada
Resposta da Chip
Hi Emma,
Thank you for your feedback. We are pleased Ben could provide a detailed solution for your inquiry within 24 hours. Ensuring you can access your account securely across different devices is a priority, and we appreciate your recognition of our service standards.
The Chip Team
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