I use GETT to book black cabs for my mum who is a wheelchair user. multiple times have been sent cabs with non working ramps despite always picking accessible option. The result today has been an 82... Ver mais
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Veja o que dizem as avaliações
London Black Cabs are hardly more expensive now than Ubers and in truth can save you both money and time by virtue of knowing the less trafficked routes and that they have that crazy turning radius an... Ver mais
A empresa respondeu
The cab came within minutes of being ordered. The driver was extremely helpful with my husband, who has mobility problems, and uses a Zimmer type frame. Paul ( driver ) helped my husband get into our... Ver mais
A empresa respondeu
The vehicle was early and the nice driver, drove up and parked just where I waited. No need to cross the road since I use two walking sticks. Made sure I was seated and seatbelt engaged. The journey... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Gett by Lyft (UK)
Escrito pela empresa
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Informações de contato
326 City Road (lower ground), EC1V 2NZ, London, Reino Unido
- 0207 397 4300
- customercare.uk@gettuk.com
- gett.com
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Gett by Lyft (UK)
Dear Donald,
Thank you for your great review. We are delighted to hear that you experienced a prompt and friendly service on your recent journey. It is wonderful to know that your driver was so helpful, as providing a high standard of care is always our priority.
We look forward to welcoming you back on board for another smooth journey soon.
Regards,
John Mc
Gett - powered by Lyft
Resposta da Gett by Lyft (UK)
Dear abdelazizmussa,
Thank you for taking the time to leave us a review. Your feedback is very important to us, as it helps us understand how our customers feel about the service we provide so we can continually improve.
If you ever need any assistance or support in the future, please remember that our UK-based customer experience team is available 24/7 to help you.
Thank you again for sharing your thoughts, and we hope to welcome you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Iconic Black Cabs
I will always use black cabs in London. They don't have to use Satnaves as they are so knowledgeable on the areas of London, but most of all, are very trustworthy and helpful so visitors trust the black cabs, not Uber!
15 de junho de 2026
Resposta da Gett by Lyft (UK)
Dear Nicole,
Thank you for sharing such a great review. We love your passion for London's iconic Black Cabs, and we completely agree with you.
The knowledge of Black Taxi drivers is exactly what makes the service so special, allowing them to navigate the city without relying on satnavs. It is wonderful to hear how much you value their trustworthiness and helpfulness.
Thank you for choosing Gett to book your journeys, and we look forward to welcoming you back on board a Black Cab soon.
Regards,
John Mc
Gett - powered by Lyft
Great personal service re lost phone.
Stupidly, I left my phone in the Taxi. Having reported this to the GETT Central Helpline, a message was relayed to the driver concerned (Aden). He made contact with me via my wife's phone and duly delivered my phone back to me at the end of his shift at precisely the time agreed. Very impressive level of personal service for which I am most grateful.
12 de junho de 2026
Resposta da Gett by Lyft (UK)
Dear Stuart,
Thank you so much for taking the time to share this wonderful feedback. Leaving a phone behind can be incredibly stressful, so we are delighted to hear that our customer experience team and your driver, Aden, were able to turn things around smoothly for you.
Aden’s commitment to returning your phone is a perfect example of the fantastic, trustworthy service London Black Cab drivers are known for. I will make sure your kind words are passed along directly to Aden.
Thank you for choosing Gett, and we look forward to welcoming you back on board for your future journeys (with all your belongings!) soon.
Regards,
John Mc
Gett - powered by Lyft
Love the app and love the service
Love the app and love the service. Black cabs are rhe best way to travel around and the safest too!!!
15 de junho de 2026
Resposta da Gett by Lyft (UK)
Dear Novavita,
Thank you for your kind review. We are delighted to hear how much you love the app and the service.
We agree with you, London Black Cabs truly are the best way to travel around the city, and the peace of mind that comes with them being the safest option is second to none. Your support means the world to us.
Thank you for choosing Gett, and we look forward to welcoming you back on board for many more safe and enjoyable journeys in the future.
Regards,
John Mc
Gett - powered by Lyft
Great service
Every time I have used Gett, I have received an exception service from a professional black cab driver. The price is fair for the service provided.
12 de fevereiro de 2026
Resposta da Gett by Lyft (UK)
Dear HD,
Thank you for taking the time to leave such a kind review. We are delighted to hear that you enjoy the high level of service Gett's Black Cab drivers provide.
We truly appreciate your loyalty and look forward to welcoming you back on board for many more great journeys in the future.
Regards,
John Mc
Gett - powered by Lyft
Decent service but high fees
The good news was that Gett was able to get me a black cab within minutes. The bad news was that I was slapped with a £15 "Heavy Demand fee" due to the Tube strike. While I appreciate that the cabs were busy that day but this was more than the metered fare! While I appreciate the network was busier due to the disruption this seems excessive. In future I will use Jump or Freenow
4 de junho de 2026
Resposta da Gett by Lyft (UK)
Dear Ciaran,
Thank you for your feedback. We are pleased to hear that we were able to source a black cab for you within minutes, but we appreciate your concerns regarding the pricing on the day.
To add a little context, High Demand fees are only used at times of severe pressure on the supply in our system. Days like a London Underground strike increase the request for rides by hundreds of percentage points. We use these fees to incentivise drivers to fulfil the rides requested by Gett users rather than accepting work straight off the street. We will always show users the amount of the High Demand fee that is on the ride prior to booking, allowing our users the choice of proceeding or looking at alternatives.
Strike days do level unprecedented pressure on all other forms of transport in the city, and we need to do what we can to ensure our customers get a taxi when they need it. I do apologise if you felt this was unfair, but time is a very expensive commodity, and every minute we save our customers waiting on the street or queuing in a rank is valuable.
We do hope you will give us the opportunity to restore your faith in the service we provide on your future journeys.
Regards,
John Mc
Gett - powered by Lyft
Really impressed with this service
Really impressed with this service, the driver arrived quickly and was really friendly,
4 de junho de 2026
Resposta da Gett by Lyft (UK)
Dear Tara,
Thank you for your lovely review. We are delighted to hear that you were impressed with our service. Providing a prompt and welcoming experience is always our main priority.
We look forward to welcoming you back on board for another great journey soon.
Regards,
John Mc
Gett - powered by Lyft
Excellent work!
30 de junho de 2025
Resposta da Gett by Lyft (UK)
Dear Marcia,
Thank you for taking the time to leave a review. We are delighted to hear that you were pleased with our service and that our team provided such high-quality work.
We look forward to welcoming you back on board for your next journey soon.
Regards,
John Mc
Gett - powered by Lyft
It’s just too expensive
It’s just too expensive. I love the idea of using a Black cab it’s just too much £
1 de junho de 2026
Resposta da Gett by Lyft (UK)
Dear Jackie,
Thank you for sharing your feedback with us. I am sorry to hear that you felt the journey was expensive, especially since you love the idea of using a traditional London Black Cab.
Black Taxis fares are charged by the internal meter, these fares are regulated by the local authority in the area they operate. It is also worth noting that the meter calculates the fare based on time as well as distance, so heavier traffic, road closures/weather can have an impact on the final fare. This means the pricing is standardised and set by transport regulators rather than by Gett independently.
We completely understand that cost is an important factor, but we hope the safety, reliability, and unparalleled knowledge of our regulated drivers continue to bring value to your journeys.
We do hope to have the opportunity to welcome you back on board in the future.
Regards,
John Mc
Gett - powered by Lyft
Resposta da Gett by Lyft (UK)
Dear Andrew,
Thank you for taking the time to leave a review. Providing a smooth, high-quality, and dependable experience is always our main priority.
We look forward to welcoming you back on board for another great journey soon.
Regards,
John Mc
Gett - powered by Lyft
Richard was great had a great chat
Richard was great had a great chat , dropped me of left my phone in the cab someone called it for me and he brought it straight back that's why you always use a London taxi. Thank you so much , really saved my day
28 de maio de 2026
Resposta da Gett by Lyft (UK)
Dear Lisa,
Thank you for sharing such a wonderful experience. It is fantastic to hear that Richard looked after you so well, and we are absolutely delighted that he was able to return your phone to you so quickly. This level of honesty and reliability is exactly why London black taxi drivers are held in such high regard, and we are pleased he could save your day.
We look forward to seeing you back on board for your next journey.
Regards,
John Mc
Gett - powered by Lyft
Not efficient for driver or passenger
I've had a mixed experience with Gett, which is the reason for the two and not one star review. The majority of my rides have been easy and event-less, which is exactly what you'd want from a taxi service.
I recently completed a journey from Hackney to Hampstead, a ~8 mile distance that usually takes ~45 minutes depending on time of day and traffic, all through London. I didn't think anything of instructing a route to the driver, because I had trusted the app and driver to navigate the most sensible way. For this particular journey, the driver took the North Circular, which has been undergoing planned evening road closures for nearly three months now (since March) and has another two months to go. These lane closures, combined with evening motorway traffic, turned a relatively short and moderately priced ride into a ~70 minute journey that ended at 135gbp. When I directed an enquiry to the app's messaging service, they originally (kindly) offered a refund as good faith, for 15gbp. After pressing further and asking them to investigate, they gave me a further refund of 30gbp and explained that the driver took the route that was directed by the app.
In any scenario, it's concerning that the app would direct a driver onto a ~20 mile, indirect motorway route that has known lane closures, when it was a simple ~8 mile journey through London (via Islington/Camden). It was an ordinary weeknight, and there was no traffic closure in those areas of North London.
This experience has left a sour taste, and after chatting with a few drivers, I understand that Gett is no longer advantageous for them since the Lyft acquisition. I'll likely be transitioning to Jump, since I like using black cabs rather than ordinary rideshare, and it seems like that app places the routing and payment directly on the driver, rather than these suspicious and frankly, illogical, routes on drivers while also taking a 20% cut of their profits.
27 de maio de 2026
Avaliação não solicitada
Resposta da Gett by Lyft (UK)
Dear Megan,
Thank you for your detailed feedback, and I am sorry to hear that this particular journey left you with a sour taste, especially when your previous rides with us have been straightforward.
I would like to add a little context as to how our routing system operates. Our algorithm calculates the quickest route available based on a combination of current and historical ride data, prioritising time rather than distance. I have looked into the ride in question and noted that the estimated travel times for 21:45 on that Wednesday evening showed 35 to 55 minutes via the A406, compared to 40 to 65 minutes through town. At that specific time, based on live data, the North Circular was anticipated to be the quickest available route.
While we understand the route is geographically longer, the system selects the path expected to get you to your destination the fastest based on real-time conditions. London Black Taxi drivers are widely regarded as the best at what they do, and I apologise that on this instance you felt the routing was subpar. I can see that you reached out to our 24/7 UK-based customer experience, and I hope the team resolved the issue for you.
Regarding your comments on driver sentiment following the acquisition by Lyft, I am afraid I cannot comment on drivers' individual feelings or sentiment on the merger as that would be unfair. However, I can say that Gett provided ground transportation for over 1 million business rides in 2025. These bookings come from some of the largest law and banking firms in the UK through their corporate accounts, and this consistent volume of work remains available to all Gett drivers 24/7.
We do hope you will give us the opportunity to restore your faith in the service we provide on your future journeys.
Regards,
John Mc
Gett - powered by Lyft
My First Gett Ride
The Lady Taxi Driver arrived on time and was appropriately friendly. It was a comfortable ride. I will be using Gett again.
25 de maio de 2026
Resposta da Gett by Lyft (UK)
Dear Janet,
Thank you for your lovely review. It is wonderful to hear that your driver arrived on time and provided such a comfortable and friendly journey. We take great pride in our professional drivers, and your kind feedback is very much appreciated.
We look forward to welcoming you on board for your next trip.
Regards,
John Mc
Gett - powered by Lyft
Had to pay for an empty cab.
I needed to book 8 black cabs to take wedding guests from the church to the reception. I tried to book these through Gett who told me I would need to make 8 separate bookings - a bit inconvenient but I could do that.
I tried to make the first booking and, on the live chat, I was told that the booking had failed. I pointed out I had been charged £32. They said this was a holding charge which could be £1 or £30, they had no way of knowing as it was done by the system. They voided that charge and I got the money back.
Needing 8 cabs I decided to proceed no further with Gett. I was not willing to repeat the process with a charge of £30 each time with the possibility of zero actual bookings.
I booked 8 black cabs through Addison Lee Events who were superb. One booking and on the day 8 black cabs.
Except I now know that there must have been 9 black cabs. It seems that Gett DID have a booking and duly despatched a drive to the church who queued with the Addison Lee cabs and whisked away 5 or 6 of the guests. £46.59 was taken from my bank account.
So I complained. And I sent Gett a copy of their earlier message saying no booking had been made on the system. They said as I had made a booking (*!?*) and the driver had taken passengers I would have to pay.
I believe the problem lies with the Gett system and whilst I have sympathy with the driver who did indeed collect and deliver passengers, I ended up with an extra Addison Lee cab that I had already paid for and no passengers to put in it.
23 de maio de 2026
Avaliação não solicitada
Resposta da Gett by Lyft (UK)
Dear Max Frost,
Thank you for taking the time to share your feedback, and please accept my sincere apologies for the frustrating experience you had when trying to arrange transport for your wedding guests.
To be completely honest, our consumer app for "private" users is built for single vehicle bookings, although the option is available, the system treats multiple bookings as seperate individual bookings and follows the same process for each of multiple simultaneous bookings. I am very sorry that this caused such an inconvenience when planning for your special day.
It is particularly regrettable that you were incorrectly informed via our live chat that the first booking had failed, only for a vehicle to be despatched anyway. I completely understand your frustration at being charged for a journey that you believed had been cancelled, and I am sorry for the conflicting information you received from our team.
I can see from our system that you have already contacted our customer service team regarding this matter. I truly hope they have now reviewed the chat history and resolved the issue to your satisfaction.
We look forward to the opportunity to provide you with a much more reliable and seamless service in the future.
Regards,
John Mc Gett - powered by Lyft
Resposta da Gett by Lyft (UK)
Dear Hilary,
Thank you for taking the time to leave such a kind review.
It is a pleasure to hear that you find our service to be reliable, and our drivers courteous and helpful. Providing a dependable and pleasant experience is exactly what we strive for on every journey.
We look forward to providing your next trip across the city.
Regards,
John Mc
Gett - powered by Lyft
So easy to use
25 de maio de 2026
Resposta da Gett by Lyft (UK)
Dear Steve,
Thank you for your review. We are delighted to hear that you find our app so easy to use.
We look forward to welcoming you on board again soon.
Regards,
John Mc
Gett - powered by Lyft
Value?
Gett advertises an executive type car service with a luxury Mercedes or Tesla. This is what I paid for when I travelled from my home in North London to Heathrow.
The car provided was a very well used smallish MG. It was clean and the driver was pleasant but it wasn’t by any stretch of the imagination a luxury car and I think the shock absorbers could do with replacing.
I think a partial refund should be made. Gett?
20 de maio de 2026
Avaliação não solicitada
Resposta da Gett by Lyft (UK)
Dear Andrew,
Thank you for sharing your feedback with us, and please accept my sincere apologies for the experience you had on your recent journey to Heathrow. This is certainly not the standard of service we aim to provide, and it is disappointing to hear that the vehicle provided did not reflect this.
I have asked a member of our Customer Experience team to reach out to you directly regarding this matter, and I am sure they will be able to resolve the issue for you appropriately.
We do hope we have the opportunity to restore your faith in the service we provide on your future journeys.
Regards,
John Mc
Gett - powered by Lyft
Terrible
Terrible. Left me stranded in a dangerous situation and accused me of it being my fault.
19 de maio de 2026
Avaliação não solicitada
Resposta da Gett by Lyft (UK)
Dear Admin,
Dear Admin,
Thank you for sending over the requested information so promptly.
Upon looking into the details, I can see that your ride was booked through one of our corporate accounts, which is managed by a dedicated service team. The agent you were previously in contact with had already passed all of the information regarding your journey on to your accounts service team. I am sure they will reach out to you directly in due course to address the issues you experienced.
Please accept our sincere apologies once again for the difficulties you encountered during this ride, as this is certainly not the standard of service we aim to provide.
We look forward to the opportunity to provide you with a much better experience in the future.
Regards,
John Mc
Gett - powered by Lyft
Thank you for your feedback, and I am deeply sorry to hear about the experience you had. We take passenger safety and driver conduct very seriously.
Due to the anonymous nature of Trustpilot, I have requested further information from you through the Trustpilot platform. I am more than happy to investigate the ride in question thoroughly once I receive this additional information from you, so we can address exactly what happened.
We look forward to the opportunity to restore your trust in our service in the future.
Regards,
John Mc
Gett - powered by Lyft
Great app and service for London Black…
Great app and service for London Black taxis
18 de maio de 2026
Resposta da Gett by Lyft (UK)
Dear Stewart,
Thank you for your great review. We are delighted to hear that you are enjoying our app and the black taxi service we provide across London. Our goal is to make booking a traditional black cab as seamless and reliable as possible, so your positive feedback is much appreciated.
We look forward to welcoming you onboard in the near future.
Regards,
John Mc
Gett - powered by Lyft
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