I use GETT to book black cabs for my mum who is a wheelchair user. multiple times have been sent cabs with non working ramps despite always picking accessible option. The result today has been an 82... Ver mais
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Veja o que dizem as avaliações
London Black Cabs are hardly more expensive now than Ubers and in truth can save you both money and time by virtue of knowing the less trafficked routes and that they have that crazy turning radius an... Ver mais
A empresa respondeu
The cab came within minutes of being ordered. The driver was extremely helpful with my husband, who has mobility problems, and uses a Zimmer type frame. Paul ( driver ) helped my husband get into our... Ver mais
A empresa respondeu
The vehicle was early and the nice driver, drove up and parked just where I waited. No need to cross the road since I use two walking sticks. Made sure I was seated and seatbelt engaged. The journey... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Gett by Lyft (UK)
Escrito pela empresa
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Informações de contato
326 City Road (lower ground), EC1V 2NZ, London, Reino Unido
- 0207 397 4300
- customercare.uk@gettuk.com
- gett.com
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Excellent service
Taxi arrived on time and the trip was enjoyable.
The driver was very polite.
27 de julho de 2026
Resposta da Gett by Lyft (UK)
Hi Nigel,
Thank you for the feedback. We are delighted to hear you had an enjoyable journey.
Our drivers take great pride in being polite and professional, so it is wonderful to know their service stood out to you.
Thank you for choosing us, and we look forward to welcoming you on board again soon.
Regards,
John Mc
Gett - powered by Lyft
All very prompt and smooth.
23 de julho de 2026
Resposta da Gett by Lyft (UK)
Hi Present Buyer,
Thank you very much for your feedback. We are delighted to hear that your experience with us such a positive one.
Black Taxi Drivers drivers take great pride in providing an efficient and reliable service, so it is fantastic to know we met your expectations.
Thank you for choosing us, and we look forward to travelling with you again soon.
Regards,
John Mc
Gett - powered by Lyft
Resposta da Gett by Lyft (UK)
Hi Roberto,
Thank you so much for taking the time to leave your feedback.
Our drivers always aim to provide the most efficient and reliable journeys by utilising London's bus lanes and their expert route knowledge. It is fantastic to know we got you to the airport smoothly and on time.
Thank you for choosing us, and we look forward to welcoming you on board again soon.
Regards,
John Mc
Gett - powered by Lyft
£29 has been charged.for 6 miles
Thank you for sorting out the issue immediately.
16 de julho de 2026
Resposta da Gett by Lyft (UK)
Hi Sowjana,
We are truly sorry to hear about your experience with this unexpected charge. We never like to see anyone upset when using our service, and this is certainly not the standard we aim to provide.
Please rest assured that a member of our UK-based team will reach out to you shortly to look into this and get it resolved for you.
Regards,
John Mc
Gett - powered by Lyft
Reliable and pleasant
Taxi came at the agreed time, didn’t contact me 5 mins before to cancel my ride like some apps I could mention…
Reliability makes All the Difference .
I shall be using black cab apps for important journeys from now on!!
20 de julho de 2026
Resposta da Gett by Lyft (UK)
Dear Helena,
Thank you so much for your lovely feedback. I am happy to hear that your driver was prompt and on time.
We know how incredibly frustrating it is to have a ride cancelled at the very last minute, which is why our drivers strive to provide a reliable, stress-free service you can actually depend on. By utilising their unrivalled knowledge and legal access to bus lanes, our black taxi drivers make it their priority to get you where you need to be, smoothly and on time.
Thank you for choosing us, and we look forward to welcoming you onboard on your next journey.
Regards,
John Mc
Gett - powered by Lyft
reliable and spacious and can use bus lanes
London Black Cabs are hardly more expensive now than Ubers and in truth can save you both money and time by virtue of knowing the less trafficked routes and that they have that crazy turning radius and are allowed to drive in bus lanes. Ubers are stuck in traffic while a black cab hangs a U turn onto an un crowded side street or zips through in the bus lane. Just makes sense now that other rides have climbed in price, cancel constantly and have unbearably opaque price gouging tactics once you’ve begun the booking.
20 de julho de 2026
Resposta da Gett by Lyft (UK)
Dear Robin,
Thank you so much for taking the time to share your feedback, please accept our appreciation for your strong support of the trade.
Your time and peace of mind when travelling are our priorities, and we are thrilled that you recognise the true value, safety, and reliability of choosing a London Black Cab.
We fully understand that you need a service you can depend on to get across the city quickly and reliably. We are committed to maintaining these high standards to ensure you always receive superior service and excellent ETAs. Please know how much we appreciate your feedback, and we look forward to welcoming you on your next journey.
Regards,
John Mc Gett - powered by Lyft
Resposta da Gett by Lyft (UK)
Thank you, Adrian, for such lovely feedback, we're really pleased to hear you found the app easy to use, and it's wonderful to know our drivers were so nice and helpful along the way. We'll be sure to pass your kind words on to the team, thanks again for choosing Gett powered by Lyft, we look forward to having you on board again soon.
John Mc
Gett UK powered by Lyft
Wait time 20-30 minutes
I have experienced this issue on multiple occasions . Ride requests are not accepted, leaving me waiting 10–20 minutes before I have to start looking for alternative transport.
This is more than just an inconvenience when trvelling—it can leave passengers in unsafe situations and has the potential to put people at risk.
As a result, I am forced to stop relying on GETT when I need dependable transport.
Two nights this week I needed an car to get home. Several drivers have previously told me that they often do not accept trips because the fare they receive is too low due to the cut taken by gett.
A service that is marketed as reliable should not leave customers in this unsafe position.
This has left me in vulnerable and potentially unsafe situations, which is not acceptable for a transport service that people rely on to get home safely.
13 de julho de 2026
Avaliação não solicitada
Resposta da Gett by Lyft (UK)
** Update**
Thank you for supplying the additional information, one of our Team Leaders has tried to reach out to you by phone, they advise me that they have emailed to make contact.
Dear Customer,
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration and concern this has caused. Your safety and peace of mind when traveling are our absolute priorities, and we are deeply sorry that you were left feeling unable to rely on our service to get home.
I have requested some further details from you via the Trustpilot support channel. I would like to personally look at your account and the profiles of the specific ride requests you mentioned so we can investigate what happened and identify any operational or technical challenges.
By way of context, most suppliers have experienced some exceptionally high-pressure periods over the past few weeks. The combination of the recent heatwave and the massive surge in demand during the World Cup matches, particularly on evenings when England has been playing, has put an immense strain on taxi availability across the city.
However, we fully understand that you need a service you can depend on to get home safely, regardless of external events. We are committed to looking into your specific rides to see how we can improve driver acceptance and better support you. Please check your inbox for the request from Trustpilot at your earliest convenience and I will be happy to investigate this fully.
Regards,
John Mc
Gett - powered by Lyft
We had quite a lot of gear to transport…
We had quite a lot of gear to transport and the driver was extremely helpful and understanding. Also he arrived immediately,
13 de julho de 2026
Resposta da Gett by Lyft (UK)
Dear Nancy,
Thank you for taking the time to leave such a great review, We are delighted to hear that your driver made sure everything was taken care of right from the start.
Our drivers always aim to provide a stress-free and supportive experience, especially when passengers have extra belongings to load, so it is fantastic to hear that you felt well looked after.
Thank you for choosing Gett, and we look forward to welcoming you back on board for another great trip soon!
Regards,
John Mc
Gett - powered by Lyft
Resposta da Gett by Lyft (UK)
Dear K B,
Thank you so much for taking the time to share your feedback. We are thrilled to hear you had such a great, speedy journey with us and that your fare worked out so favorably.
There is a common misconception that traditional Black Cabs are always the more expensive option compared to private hire vehicles. In reality, that is not always the case—and choosing a Black Cab ensures you are getting unmatched reliability and safety. Every ride connects you with a highly vetted, fully licensed driver with expert route knowledge, offering a secure, dependable, and premium experience from start to finish. We are glad we could offer you both great value and peace of mind.
Thank you for choosing Gett, and we look forward to welcoming you back on board soon!
Regards,
John Mc
Gett - powered by Lyft
Resposta da Gett by Lyft (UK)
Dear Aaliyah,
Thank you for taking the time to share your experience with us. We are absolutely delighted to hear that you enjoyed the quick service and welcoming driver
Ensuring our passengers have a smooth and friendly trip from start to finish is always our top priority. We appreciate you choosing Gett and look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
Resposta da Gett by Lyft (UK)
Dear Elizabeth,
Thank you for your lovely review. We are delighted to hear that that you enjoyed the journey with your charming driver.
Providing a seamless and pleasant experience is always our goal, and it is wonderful to know we hit the mark for you. We look forward to welcoming you back on board soon.
Regards,
John Mc
Gett - powered by Lyft
App charges too high and Jump app is…
App charges too high and Jump app is much more convenient
9 de julho de 2026
Resposta da Gett by Lyft (UK)
Dear Customer,
Thank you for your feedback. We appreciate you taking the time to share your thoughts, here at Gett, we welcome all feedback as valuable and important to our business.
We understand your concerns regarding our pricing and how it compares to other options on the market. Our rates reflect the high standard of safety, reliability, and the premium service of the fully licensed Black Cab drivers we connect you with. Reliability is a key focus for us, and we are proud to offer an average arrival time of around 4 minutes for a taxi in Central London ETAs that are often not as quick on some of our competitors.
We always want to ensure our platform is as user-friendly as possible, so we appreciate your perspective on convenience. Thank you for sharing your experience with us, and we hope we can get the opportunity to welcome you back on board in the future.
Regards,
John Mc
Gett - powered by Lyft
Reliable and knowledgable drivers
Friendly fast service,got me there on time despite heavy traffic! 🙂👍thanks
9 de julho de 2026
Resposta da Gett by Lyft (UK)
Dear Gypsy Re Bethe,
Thank you for taking the time to leave a lovely review. We are delighted to hear that our reliable and knowledgeable driver managed to get you to your destination on time despite the heavy traffic.
Our drivers take great pride in their expert route knowledge, so it is wonderful to know it made a difference for you. Thank you for choosing Gett, and we look forward to welcoming you back on board soon!
Regards,
John Mc
Gett - powered by Lyft
Great to use when specifically wanting…
Great to use when specifically wanting a black cab vs. another type of vehicle.
23 de abril de 2026
Resposta da Gett by Lyft (UK)
Dear Lyle,
Thank you for your review. We are delighted to hear that Gett is your go-to app when you are looking to book a traditional London Black Cab.
We take great pride in connecting our passengers with the premium quality, safety, and expertise that only a licensed Black Cab driver can offer.
Thank you for choosing Gett, and we look forward to welcoming you back on board for your next journey soon!
Regards,
John Mc
Gett - powered by Lyft
Resposta da Gett by Lyft (UK)
Dear Kathleen,
Thank you for taking the time to leave a review. We are delighted to hear that you experienced safe, friendly, and responsible driving on your journey.
Our drivers always aim to be as considerate as possible, so it is fantastic to know that their efforts stood out to you.
Thank you for choosing Gett, and we look forward to welcoming you back on board for another great journey soon.
Regards,
John Mc
Gett - powered by Lyft
Lack of clear procedures/policies!
My recent experience with Gett was disappointing, not just because of the driver, but because of the lack of clear policies.
First, the driver stopped on the opposite side of the road from the designated pickup point and asked me to cross the street to get into the vehicle. There wasn’t a safe place to cross immediately where the driver had stopped—the nearest pedestrian crossing was about 10 metres away. And no it was not a one-way road, I waved at him and he waved back asking me to cross.
This is the second time it happened, and I almost got hit by a cyclist once.
I don’t think passengers should be expected to cross a live road simply because it’s more convenient for the driver, especially when it may compromise safety.
Drivers should stop at the agreed pickup location, and passengers should not be expected to cross the road if the driver chooses to stop on the opposite side, unless under exceptional circumstances.
Second, I was told by customer support that drivers are allowed to accept a booking while still completing another job, even if it significantly delays the pickup. My estimated arrival time changed from 1 minute to around 10 minutes, yet the driver never informed me of the delay or answered my call. If delays are expected, passengers should at least be notified so they can decide whether to continue waiting or make alternative arrangements.
What concerned me most was that customer support acknowledged there is no clear policy on either of these issues. For a company providing a transport service, I would expect clear standards around passenger safety, pickup procedures, and communication during delays.
Gett has the potential to provide a good service, but until these policies are properly defined and enforced, the customer experience is inconsistent and frustrating.
1 de julho de 2026
Avaliação não solicitada
Resposta da Gett by Lyft (UK)
Dear Elize
Thank you for taking the time to provide such detailed feedback. We take comments regarding safety and policy clarity incredibly seriously, and we are sorry to hear that your recent experiences did not reflect the high standards we aim to uphold.
To address your first point, passenger safety is our absolute priority. Our standard expectation is that drivers should always pull up to the designated pickup side of the road, provided it is safe and legal to do so. We entirely agree that passengers should not be expected to cross live traffic or compromise their safety for convenience, and we will be reinforcing this standard with our driver team.
Regarding your second point, our system does allow for drivers to be "assigned during a ride" to ensure high availability and efficiency. However, the app is designed to update your ETA dynamically to reflect this, and drivers are expected to maintain professional communication if unforeseen delays occur. We are disappointed to hear that your driver did not answer your call and again this is something we will be going over with our driver team.
We apologise for any misunderstanding caused by our customer support team regarding our policies. If you decide to use Gett again, we hope to demonstrate the high standards of safety and service you rightly expect from us.
Regards,
Daniel G
Gett - powered by Lyft
Resposta da Gett by Lyft (UK)
Dear P Lambert,
Thank you for taking the time to share your experience with us. We're thrilled to hear that your driver was helpful, friendly, and kept you well informed during your trip. It’s always our goal to provide a top-tier service from start to finish.
Thank you for choosing Gett, and we look forward to traveling with you again soon.
Regards,
Daniel G
Gett - powered by Lyft
Don't bother!
After being let down by another company where I had booked a cab in advance I thought I would try what is supposed to be the best app for black cabs in London. Waited for ages for a driver to be found, explained via the messaging system that although it was a short journey the reason we needed a cab was because my mother had to use a walker to assist her walking having had an accident the previous week. Halfway through our wait for the cab assigned to us to pick us up, they decided to cancel. What a useless company. I thought black cabs wanted apps like this made available rather than people using Uber all the time? Won't be bothering again - have removed app.
Updated 29/06 after receiving an apology and explanation: I appreciate the response, I can't say it will make me use the app again, but I do appreciate the sincerity of the apology. Thank you.
27 de junho de 2026
Avaliação não solicitada
Resposta da Gett by Lyft (UK)
Dear VE,
Thank you for taking the time to share your experience, though we are incredibly sorry to hear about the circumstances. We completely understand your frustration, especially given that you were traveling with your mother following an accident. Getting let down when dealing with mobility challenges is incredibly stressful, and this is absolutely not the level of service we aim to provide.
To clarify how our app manages journeys, while the network consists of independent licensed London black cab drivers, we actively monitor and heavily discourage mid-route cancellations. It is particularly disappointing to hear this happened after you communicated your mother's needs via the messaging system, especially since all London black cabs are inherently built to be fully accessible for passengers with walkers and wheelchairs.
We completely respect your decision to remove the app based on this experience, but please note that this is not the level of service we typically offer and if you ever decide to use us again in the future we hope it is a much more pleasant experience.
Regards,
Daniel G
Gett - powered by Lyft
Use JUMP and only pay for the taxi metre
There always seems to be a high demand fee, whether it’s 8pm on a Friday, 3am on a Monday, 2pm on a Tuesday or 5pm on a Sunday. I’ve used Gett several times because of our dog, and I have never once managed to get a ride without a high demand fee. It’s a joke. The fee usually starts at around £15. What’s the point? If I wanted to pay surge pricing, I’d just use Uber.
Use JUMP instead, the black cab app. You’ll pay zero extra fees, and the driver won’t be charged fees either.
Also, many taxi drivers keep their light on and then cancel if they find a better fare while on the way to you. This isn’t an assumption, it was told to me directly by one of the drivers. They do it to avoid paying the fees. An absolute rip off.
And no - I don’t want to send you an email to discuss further @Gett.
23 de junho de 2026
Avaliação não solicitada
Resposta da Gett by Lyft (UK)
Dear Lucy,
Thank you for your feedback. We appreciate you taking the time to share your thoughts, here at Gett, we welcome all feedback as valuable and important to our business.
High Demand fees are only implemented when there is significant pressure on supply in the system, and they are used to increase the reliability of our services for our customers. These fees are used to incentivise drivers to accept Gett work on behalf of our users. Just to clarify a couple of points, High Demand fees are capped at £15.00—they do not start at "around" £15.00, as you mentioned, and can actually start from as low as £1.00 depending on the level of demand. For full transparency, we always show when this fee is applicable to the ride prior to booking, which gives our users the clear choice to continue or to look for alternatives. Sometimes, if a ride is not urgent, waiting a few minutes can allow the immediate demand to pass, which may change the pricing and offer a ride without a High Demand fee.
We fully understand that there are many alternatives in the marketplace and that users have a choice. However, to certain users, time is valuable. While there may be alternatives out there offering less expensive options at any given time, that does not help if you are in a rush and they cannot get a taxi to you for 15 to 20 minutes. Reliability is key, and on average in London, we have arrival times of around 4 minutes from the point of booking.
We respect that you do not want to be emailed or contacted about this matter, but if you ever need us in the future, our 24/7 UK based teams are always available through the app to support you.
Regards,
John Mc
Gett - powered by Lyft
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