Used to be better. I remember one volunteer who was a good listener back in 2024 and I felt heard. However now waiting times can take up to more than 3 hours and I often get told by the volunteers tha... Ver mais
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Veja o que dizem as avaliações
Rubbish in personal service. I spilled my desperation thoughts & all I got was yet another automated reply & kept waiting in a queue 🤬 & wish I had read reviews before I texted them! AVOID and if you... Ver mais
A empresa respondeu
Please do not use this service if you are in crisis. Go straight to NHS 111 and press 2. The wait times for SHOUT are dangerously long - and if you do get through to someone the time between respo... Ver mais
A empresa respondeu
I'm at my wits end my mental health is so bad so early this morning I decided to finally text the number the first 2 messages came really quickly. But all in all I've been waiting for 5 hours to be pu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Anxious? Worried? Stressed? 📲 Text SHOUT to 85258 for 24/7 crisis support. This page cannot provide counselling or discuss conversations.
Informações de contato
Reino Unido
- info@giveusashout.org
- giveusashout.org
1,2
Muito Ruim
524 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Used to be better
Used to be better. I remember one volunteer who was a good listener back in 2024 and I felt heard. However now waiting times can take up to more than 3 hours and I often get told by the volunteers that they have self-help resources, which feels as if they’re turning me away. It is also a common theme for volunteers to point out that I’m seeking practical advice or “this platform is more for mental health needs” when certain events have actually affected me emotionally e.g. cause feelings of anxiety. I understand because now more people are using the service, the responses might not be perfect but I genuinely recommend calling Samaritans instead if something is really troubling you.
19 de julho de 2026
Avaliação não solicitada
Terrible
Terrible, didn’t help at all. Kept me waiting for hours, not very empathetic and felt very patronised
19 de julho de 2026
Avaliação não solicitada
Don’t bother absolutely useless.
Don’t bother absolutely useless.
17 de julho de 2025
Avaliação não solicitada
Please do not use this service if you…
Please do not use this service if you are in crisis. Go straight to NHS 111 and press 2. The wait times for SHOUT are dangerously long - and if you do get through to someone the time between responses is 5 minutes plus. You deserve real help - contact NHS or Samaritans.
Note the arse covering response below. Is that who you want to talk to in your hour of need?
13 de julho de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello RDS,
Thanks for your feedback in this review.
It's true that at times people will wait longer than we would like and this can be immensely frustrating when you're needing support.
We would always advise anyone who feels unsafe to call 999 or 111 option 2 for immediate help. Some people will choose Shout over the emergency services as they find that connecting and sharing can bring them to a calmer state but people's safety is a priority.
Our responders are here to listen, understand and explore your feelings and thoughts during a back-and-forth conversation lasting around 45 minutes, before looking at what the ideal next step might be. We ask them to take the time to fully read and understand messages before responding but we expect that response times would be appropriate.
Kind regards,
The Team at Shout
Resposta da Shout 85258
Hello Libby,
Thank you for sharing your feedback.
We wish you all the best,
The Team at Shout.
Rubbish in personal service
Rubbish in personal service. I spilled my desperation thoughts & all I got was yet another automated reply & kept waiting in a queue 🤬 & wish I had read reviews before I texted them! AVOID and if your struggling I feel for you and hope you get better soon 🙏🫂
25 de junho de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Kevin,
Thank you for taking the time to leave a review.
To be kept waiting for support is extremely hard and we're sorry we were unable to reach you sooner. Our service is free to anyone in the UK and at times it takes longer than we would wish to be connected to a responder.
We sincerely hope you'll give us another chance when you next need to talk.
All the best,
The Team at Shout.
I'm at my wits end my mental health is…
I'm at my wits end my mental health is so bad so early this morning I decided to finally text the number the first 2 messages came really quickly. But all in all I've been waiting for 5 hours to be put through to someone. You need more volunteers so people aren't waiting for so long and maybe also allow the conversations to be left open for a day.
19 de junho de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Amber,
Thank you for taking the time to share your experience.
Waiting for help can be immensely difficult and we're sorry this is something you've had to endure. While we do reach everyone eventually, it can take longer than we would like at peak times of demand and when other services may not be available. Our automated messages may point to alternative support while you wait.
Thank you for your feedback and suggestions and we hope you'l try us again.
Kind regards,
The Team at Shout
pointless
you will be waiting so long you’ll literally not want to kill yourself anymore
19 de junho de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Jessica,
Thank you for sharing your thoughts on your experience. Waiting for help can be extremely hard.
Our aim is to reach people within 30 minutes and our automated messages may direct people to extra support while waiting.
If anyone feels unsafe or requires immediate help we ask them to contact 999/111 or their nearest A&E.
We hope you'll try us again.
The Team at Shout
It is clear that long wait times are an…
It is clear that long wait times are an issue raised by many texters… yet you say you won’t take on any more volunteers
18 de junho de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Anna,
We appreciate you taking the time to write a review and we're sorry if you've waited longer than we would like to get the support you need.
We look forward to welcoming more volunteers soon as we continually look for ways to provide the ideal support to people who use our service.
All the best.
The Team at Shout
I Had to give 1 star to give a review,
SHOUT 85258. MENTAL HEALTH SCAM
MONEY MAKING OFF OF PEOPLE'S MISERY UTTER DISGRACE!
I Had to give 1 star to give a review,,
Totally disgusting,,
Just a SCAM
HAVE TO GOVE NAME FOR TO GIVEVA REVIEW ON A MENTAL HEALTH HELP SITE , DISGRACEFUL
17 de junho de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Donald,
Thank you for your review and feedback.
The Team at Shout
Rubbish
Took a long time to get anyone to talk to me.
Person I spoke to was completely unhelpful. Just gave generic "have you tried moving out" or "keep your head low" somewhere I pay bills on.
Might as well have said "have you tried not being depressed"
Mental health services in the UK are a joke and this one is no help
8 de junho de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hi Queenofpriderock,
Thanks for sharing your experience.
We're sorry to hear you found your conversation unhelpful following your patient wait and would like to look into this so we can understand better what happened and hopefully encourage you try us again.
Please reach out to info@giveusashout.org quoting reference SD-74247 and the team will be in touch.
Kindest regards,
The Team at Shout
Terrible
The past couple of times I’ve used this have been terrible. When you get through they don’t engage and just send impersonal responses. They said the chat could go up to 45 mins to an hour but took 4 or 5 minutes between each response. They asked questions and the next response didn’t follow on from the previous one. It’s shocking that they are one of Google’s main signposted resources when searching takes a dark turn but the overwhelming response from people on here (and elsewhere) is that they are not fit for purpose. NHS fob you to Shout and Samaritans and they just fob you back to the NHS.
3 de junho de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Stuart,
Thank you for taking the time to write this review.
We're sorry to hear you found your experience was impersonal and unhelpful - You are deserving of support and we would like to understand your experience more clearly. If you are happy for us to look closer at this for you please email info@giveusashout.org quoting SD74200 and a member of the team will be in touch.
It's disressing feeling you are being passed back and forth and we would like the opportunity to regain your trust and invite you to give us another try when you feel you need to talk.
Kindest regards,
The Team at Shout
Do not trust them they are not…
Do not trust them they are not confidential they phoned the police giving my contact details because their members if staff was patronising so just wouldn't engage so they phoned the police pretending it was for my protection all they have done is make me not trust them in future as its not confidential.
Unfortunately I can't put 0 stars otherwise I would have done so.
2 de junho de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Derek,
Thank you for sharing your experience.
While calls to Shout are confidential, in rare cases we may share information with outside services if there is a clear risk of imminent harm as identified by our clinical supervisors or safeguarding team.
While this was a distressing experience for you we would like to regain your trust and hope you'll try our service again when you need support.
Kindest regards,
The Team at Shout
Awful help
AI text messages, 0 help, completely worthless, choose another service (wouldn’t let me put 0 stars)
3 de junho de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Charlie,
Thanks for leaving a review.
It's clear your found your experience unhelpful and we're sorry you weren't able to find the support you were seeking.
When you are connected to a responder you will be talking to a real person overseen by a clinical supervisor and not an AI bot, and while they receive the same training we encourage people to find their own voice to aid the flow of conversation.
We hope you'll give us another try.
All the best,
The Team at Shout
For two nights running I was waiting…
For two nights running I was waiting for 5 hours. 5 hours!!! and no volunteer found. This service needs to be scrapped, because this is only going to cause exacerbated bitterness and despair in those struggling with a mental health issue (very often which is going to be lonelinness - the very thing which is going to be exacerbated by an experience like this). Every half hour or whatever youh get the automated apology message, 'the help youh deserve' which is almost a -p-take quite frankly. Help you 'deserve' - but can't get - that is ths stuff to induce suicide not prevent it.
31 de maio de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Philip,
Thank you for taking the time to review your experience of Shout.
We are sorry you had such long waits and we understand just how frustrating it can be to wait when you dearly need support. Shout is a free service available to all in the UK and at times, especially overnight it can take far longer to be connected than we would wish but we do reach everyone eventually.
Our website has links to alternative support and we hope you'll give us another try. https://giveusashout.org/get-help/resources/
All the best,
The Team at Shout
There has to be better option out there!
Very poor onboarding and volunteer support, no warning or thanks given, randomly cut of after doing well with out a word of contact or thank you, then being told that there is no longer any training while most of it was automated lies. Just looks at all negative reviews regarding people with long waits and you tell me you dont need volunteers.
Very disappointed, if you treat you volunteers like this how bad to you treat you callers!
- There looking into was pritty much just repeating them self - they struggle to answer text in time but don't want volunteers.
31 de maio de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello DD P,
Thanks for sharing your experience.
Volunteers remain at the heart of what we do and we're sorry if you didn't feel as valued as you were during your time with us.
Thank you for emailing us so we can look into this and respond more fully.
All the best,
The Team at Shout.
if I could rate it negative 5 stars I would
if I could rate it negative 5 stars I would, they BLOCKED MY NUMBER because I was MESSAGING THEM TOO FREQUENTLY, they close the call no matter what state you're in after the allotted time, and often you don't feel better yet because it's about 40 minutes of talking.
I'm not the only one with stories like this, I have never heard anyone say a positive thing about SHOUT.
I have begged these people for any kind of help, any feedback but all they ever say is "I understand" and after waiting hours for a volunteer to pick up being brushed off feels so much worse just sitting in your feelings alone which is abysmal for a suicide prevention service, truly truly terrible and should be either completely and seriously revised or shut down because they are doing measurable harm.
1 de maio de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello,
Thank you for sharing your experience and we're sorry to hear you've not received the support you need from our service.
If someone uses our service more than is expected, we may ask them to limit conversations to one every 48 hours to allow them to reflect on previous conversations orr try agreed coping skills and allow us to reach as many people as possible.
These limits are lifted when usage drops to a more expected level over a period of time.
We sincerely hope you find the kind of support you need, if not from Shout then from alternative services. Our website has links to other help: https://giveusashout.org/get-help/resources/
All the best,
The Team at Shout
I contacted SHOUT whilst acutely…
I contacted SHOUT whilst acutely stressed and anxious and feeling unable to cope. I waited 4 hours and 15 mins to speak to a volunteer and then they seemed to be following a script. They offered comforting words and apps and resources but seemed
from the start to not really be fully engaged in communication. This charity was set up with good intentions but it doesn’t work all that well having people
text in and wait for half a day for a response. It could work if better managed.
11 de maio de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Nicola,
Thank you for your feedback and for sharing your experience of Shout.
We're sorry that following a long wait to be connect you didn't feel as if you were being fully heard and understood - While our responders do follow the same training we encourage them to find their own voice to aid connection which is important to a helpful conversation.
We're glad you found the resources offered were helpful and we really hope you'll give us another try.
All the best,
The Team at Shout
Tried using this service
Tried using this service. Waited over 4 hours to get a person to talk to. At
1.30 in the morning they got back. Because i didn't reply quickly. 5 minutes the most the cut the chat off.
10 de maio de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Jackie,
Thanks for sharing your experience.
We're sorry to hear you waited for over four hours to be connected only to find your conversation was closed.
Our responders are trained to check in with people a couple of times before closing, as for some the moment of need may have passed for a number of reasons.
We sincerely hope you'll give us another try when you need to talk.
All the best,
The Team at Shout
Absolutely appalling
Absolutely appalling! I was connected to someone called Katie! I have an eating disorder as a result of being skinny and fat shamed over the years. Needless to say, I feel worthless at times. I was hoping for support but this person made me feel worse. I confided in her saying that someone in a Tai chi class mentioned that you can lose two stone doing Tai Chi. I felt as if the remark was aimed at me and instead of suggesting it would have a remark made to everyone in that class, she suggested he was body shaming me. Not what I wanted to hear. I wanted support and encouragement as people are either unhappy that I'm skinny and gaunt or the opposite. Noone has ever been kind about the way I look that I recall. This counsellor on Shout has made me feel ten times worse. DON'T USE THIS SERVICE.
10 de maio de 2026
Avaliação não solicitada
Resposta da Shout 85258
Hello Alison,
Thanks for taking the time to share your experience of our service.
We're sorry to hear you didn't get the support you were seeking following this difficult experience. Our responders aim to listen and understand how you are feeling and we know it takes courage to share so openly as you did.
We truly hope you'll give us another try - Your feelings and experiences deserve to be heard and we hope you'll have a more positive conversation.
Kindest regards,
The Team at Shout
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