Samaritans Avaliações 

I thought it was an organization to help people fight depression. They never answer, never available and it seems they have no intention to help or not prepared for it. They are there probably to earn some money and that's it. Do not fall for that, look for real help .

It was an awful experience. I was telling them how I was feeling and that I was feeling down but there reply was nothing but silence what an absolute disgrace.

They listen and go quiet dont say a lot, you are feeling so low and all it is listen to you, you could commit suicide while you was on the phone and nothing to me they are a waste of time

A Poem that I wrote and wanted to share about the Samaritans.
Title: Samaritans….

​When I feel low
These people lift my soul,
It takes a unique individual to let you speak the sadness in your heart
And wanting that feeling to simply depart.

Samaritans
These are angels that protect your heart,
They help manage your feelings, which all feels lost
As you wondered what contributed this falling at an almighty cost.

The lift my spirit for simply listening to this broke soul
Thinking there is nothing in life that can be recaptured or whole.

It takes a special person to be attentive and caring
And when I was told once ‘we may not know you, but we do care’.

Samaritans are a blessing
And Samaritans are my Angels who have been there time and time again,
If you ever need to release your thoughts when you reach a stand still
Remember there are these people, who are humble and everso real.

“116123, the best telephone number you will ever call. Angels on lifes terms”
Jason
10th July 2026

I have phone 4 times over the past 4-5 years. The first two people I spoke to were so helpful in particularly a woman who really helped me work through my feelings and a situation. I phoned a couple of weeks ago and the man listened and I at least felt a bit lighter by end of the phone call and he said I can phone anytime. I have been distressed for a few months and have been having emotional flashbacks, I have really needed someone to speak to but I know it all depends who you speak to and I didn't want to feel worse. I phoned Samaritans this morning and was left feeling dismissed and invalidated, he asked me what my living situation is which is nothing to do with what I was phoning about and 'I'm trying to figure out your age and failing miserably' I told him which I shouldn't have but when I'm feeling emotionally vulnerable and put on the spot, I can find it hard to put up those boundaries to protect myself , he then said 'well there you are'. I was trying to discuss what I was initially calling for and he cut me off mid sentence which was followed by 'Lots of things in the past and what have you' And then 'What happened this morning to make you phone the Samaritans?' I was left feeling more distressed and like no one can understand my mental health. It makes me feel the service is inaccessible as it's a lottery who picks up the phone.

If I could give zero stars I would. They said they'd done a safeguarding request, then called me back 2 days later to have me talk to them for over 40 mins, silly me im talking about really difficult things, then when it was toward the end of the 40 minutes I said it really helps that you've done the safeguarding referal. Omg! Do not trust these people! Find another crisis line! I was treated to a total walk back of the safeguarding referal. It was we dont do safeguarding referals...but you did 2 days ago...then wait a minute as I speak to my manager...well...they forgot to put the phone on mute. Therefore I got to discover what they really think of me - answer not much! The manager says - ooh tell HER we dont do safeguarding referals, just refer HER to Adult Social Services ( a known unsafe route for me and they know it)...but what do I say though said the staff member clearly out of her depth. What I said...so..samaritan lady says hi yes..then delivers the script. Me...mhmm ..see I just heard everything that was said to me as you forgot to put the call on mute. It was one of those moments where they had to scramble and they did. The boss lady interjected and took over the call!! Ah so you were listening in! Dear God! Boss lady tries to gain the initiative ( !), talks down to me. Me - really! I did hear all you said about me so??? Like ya kinda lost the argument already. So boss lady doubles down on the we dont do safeguarding until I questioned her enough to narrow it down to the pivot...ah we did a form then and its gone to a safeguarding group. Aha what group...oh you cant call them. Didnt say I would but yeah what group...jesus! So apparently a safeguarding group within Samaritans that sounds masonic in nature! No one can get in, no one can get out vibes. This sounded all very bizarre. The boss lady then says you can still call us and I said - you've hurt me, you've made my life that much worse. I cried for hours then suddenly I was done. Who needs this poison in life. They should be ashamed of themselves. I hope my post helps other people. I feel relieved today that im blessed to know what they are really like. Its a relief to not call them ever again. Its a huge betrayal of trust, its on them.

after seeing the reviews making mistakes in texts is normal but does anyone here think this is purposely done shout not shoot apparently that’s what was in the text that i got told was a mistake don’t think it was tho

I really appreciate there services all wounderfull bless them

some of their staff at NYC are helpful but when it’s bad it’s really bad. when ur in crisis, some volunteer on the other line just ask some robotic irrelevant questions, asking u to repeat stuff u just said.

I felt that the person just had a script to follow i have come away not feeling any better.

I wasn't particularly low, but racing thoughts and wanted to self harm. Called the Samaritans and the woman over the phone barely said anything and bland. Felt bad before, and cried after.

I hope you find her name. My name is Katie I'm a messed up narcissist I can't remember her name but she saved my life call started at 5:39 ended 1 hour and 39 mins later. Didn't judge and understood my words. I've never felt so listened to despite not fully understanding but is willing to listen. I'm writing this as this call saved me I genially appreciate this call pay her or give a raise or whatever please

Banned from calling and i need help as am about to self harm. But they failed in this. So here goes my name is Christopher Houghton and if am in papers for suicidial and only if then Samaritans are to blame.

I was speaking to some air-head chancer yesterday

His modus operandi from the get-go was actively trying to sow seeds of doubt into everything I said, but I was too smart for him.

I reflected back to him it seemed like he was trying to overrule my lived experiences of my hostile, shady neighbours - as if he was the observer and not me.

He didn't take his BS back, or acknowledge he was being a tool. I paused and stated I disagreed with the majority of what he'd previously said.

I then described what I observed on my CCTV. The clown even tried to deny what is captured on film. I sarcastically challenged this - he just waffled some word-salad, dressed with "well, you never know"

I laughed to myself, said "interesting conversation" "we're done mate. I don't trust you" and ended the call.

Anyone who has engaged in a consistent, meaningful, but often difficult journey of personal development via therapy, or study for psychological qualifications will be quite aware the mental health-related vocations attract disproportional numbers of people (subconsciously) looking for their own answers.

Registered and qualified therapists themselves are a very mixed bunch, but at least they've undergone some therapy during their training - this is not a requirement to volunteer for Samaritans.

The Samaritans still has some very effective, difficult-to-find people. However, the pool is now heavily polluted by the well-meaning, but totally incompetent and the ignorant wounded.

More concerning is the encounters with the insidious and particularly harmful subsection of psychologically-unsafe volunteers with 'dark-triad' personalities. Some Samaritans may harm you unintentionally, dark triad types do it intentionally.

Be careful what you share, challenge & enforce your boundaries.

I called Samaritans for the first time ever after my partner died of a stroke.I got an automated male voice say 'we are putting you through to a volunteer now'.Then nothing.Just quiet.

I am struggling & this has'nt helped.

Zero stars review there isnt any Safeguarding at this place at all.

The staff don't care about vulnerable people, don't care about suicidal people and don't care about women due to any kind of domestic abuse.

This place should be shut down

Too many narcissists trying to take advantage of vunerable people reaching out for help. It happens often. Absolutely disgusting

As much use as a stick. The woman i spoke to wasn't at all helpful. They just can't be bothered to advise or support you. I mean no disrespect but they sound lifeless. Do not ring these for help. Go to your GP, best mate, family or another mental health team.

I used this company years ago, a few times....I see they haven't changed. They are useless and leave you feeling much worse. They hardly speak, you don't have a conversation, there's no proper interacting, just them adding disjointed words into the agonising silent pauses here and there, then saying do you feel better!!!! Why would I feel better!!! You've not said a word, left me feeling awkward, trust me when I say you'd have more insight and help from a wall!! This organisation should close down or at least warn callers that they are a 'listening' service, and they won't have a conversation with you. I've only just found this out, and it explains why they don't/can't help. Aweful aweful service. Please can I say this, if you've had a bad experience with the Samaritans, just know this, I know you can get through this, I don't know who you are, but I believe in your worth, I know you have the strength to light your own way, don't feel ashamed if you cry, be gentle with yourself, become your biggest advocate, non of us deserved this lacklustre service from a bygone company that needs to end. Good luck everybody, you've got this. You are incredible.

I can’t believe that a place that’s meant to care don’t even pick up phone what is world coming to it’s obviously people in wrong job narcissistic no empathy get people like myself into jobs shame on you all