I had a great experience using the AI chatbot, Rio! He was extremely helpful, easy to communicate with, and made the entire process quick and simple. Rio understood what I needed right away and provid... Ver mais
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Veja o que dizem as avaliações
I placed an order and forgot to update my address. I immediately sent an email to correct my error. It didn’t happen in time, but Elyka came to my rescue. I never received the first order. Elyka witho... Ver mais
I made a mistake during the ordering process and I was F-REAKING out. I messaged Glo Melanin and Rio was on it! She messaged me back in record time and sorted out my issue. She was polite, knowledgeab... Ver mais
I reached out to Glo Melanin to cancel my recurring subscription. I am satisfied with the products, but currently I have more than enough and didn't want to continue getting more products auto-shi... Ver mais
Detalhes da empresa
- Centro de bem-estar
- Fornecedor de Produtos de Beleza
- Loja de Cosméticos
- Centro de Saúde e Beleza
- Clínica de Dermatologia
- Máquina de venda de produtos de cuidados com a pele
Escrito pela empresa
Custom products for Melanin skin that actually work. Natural ingredients that are safe for long-term use. Created by leading Melanin Skin Experts
Informações de contato
Estados Unidos
- glomelanin.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 95% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience help in handling my…
Great experience help in handling my concerns I pray God bless over your business thank you for everything

Resposta da Glo Melanin
Rio was very helpful with helping me…
Rio was very helpful with helping me with my order to get it sent out to me

Resposta da Glo Melanin
The product arrived on time
The product arrived on time. I have only used the product a week now and haven't seen much difference yet. However I am hopeful it will give me a confidence boost. The price was extremely reasonable. After 30 days of use, i will rewrite and update on my process

Resposta da Glo Melanin
Be very careful giving this company…
Be very careful giving this company your Credit Card Information. Without your permission they will charge you monthly charges of $16.04. I had to call my Credit Card Company to stop this charge from occurring monthly. Plus they were not sending additional products just taking money from my account. I do not want any additional products please.

Resposta da Glo Melanin
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Exceptional customer service.
Elyka provided one of the best customer service experiences I have had in a long time. She was prompt, professional, courteous, and compassionate throughout our communication. Every question and concern was addressed with care, clarity, and respect.
What stood out most was her willingness to listen and her genuine commitment to ensuring I felt heard and supported. Her communication was timely, thoughtful, and customer focused from start to finish.
Thank you, Elyka, for your professionalism and outstanding service. You are a wonderful representative of your company, and your dedication to creating a positive customer experience does not go unnoticed.

Resposta da Glo Melanin
A1 customer service
The products speaks for themselves with the amazing results you will receive, but I want to brag on their amazing customer service. I had an issue with my shipping address and my product was returned to the company. Once I let them know it was on its way and explained what happened. I was quickly connected with a representative name Rio, that quickly update my address and ensured me that I would receive my product. I received my new tracking info as soon as it was resent out and Rio kept in touch throughout it all. I am definitely a happy customer!

Resposta da Glo Melanin
Refund Request
In reaching out to request a refund Nia and Elijah were very responsive. Elyka was very helpful in answering my questions and getting the information and instructions I needed to properly complete the process for a full refund. She was very courteous and personable. Definitely appreciated their assistance.

Resposta da Glo Melanin
I really love my scrub
I really love my scrub, my oil and my soap got me looking and feeling good. Order came fast in a cute box. Just for me!

Resposta da Glo Melanin
Elyka really helped me understand the process
Hi there - Elyka really helped me understand the process and was extremely patient with me. The hyperpigmentation on my head is more noticeable since going bald. Glo Melanin was recommended to me a few times, but I only recently started using the products. Thank you very much, and I look forward to posting some after-pics showing the results in a few weeks.

Resposta da Glo Melanin
Glow Up
I’ve been using the melanin flow bundle for 4 days now and my skin has never felt better. Moisturized, soft, you can feel everything working. I can’t wait to see what 90 days brings!

Resposta da Glo Melanin
I’ve been a customer from nearly when…
I’ve been a customer from nearly when Glo began. Their scrub product has been so helpful when it comes to ingrowing hairs (both bikini & underarm). Shoutout to Rio for the support with a challenging order.

Resposta da Glo Melanin
Elyka made my customer service…
Elyka made my customer service experience a 5 star, she was prompt and took care of me. I received my products and couldn't be happier.

Resposta da Glo Melanin
⭐⭐⭐⭐⭐ The Gold Standard of Customer…
⭐⭐⭐⭐⭐ The Gold Standard of Customer Service!!
Glo Melanin brand is the BEST!!
I rarely take the time to write reviews, but this experience was so exceptional that I felt compelled to share this!
After purchasing one of this company's products through Amazon, I unfortunately discovered that it did not agree with me due to my allergies. Naturally, I was disappointed, and because I had not purchased directly from the company's website, I assumed there would be very little they could do to help.
I could not have been more wrong.
The representative who assisted me provided what was, without question, one of the most remarkable customer service experiences I have ever encountered. From the moment ELYKA responded, she treated me with genuine kindness, patience, understanding, and respect. She listened carefully to my concerns and made me feel like my experience truly mattered.
What impressed me most was that she had absolutely no obligation to help me. The purchase was made through Amazon, yet she never once made me feel like I was being passed off or dismissed. Instead, she took ownership of the situation and worked tirelessly to find a solution.
Her generosity and dedication went far beyond my expectations. Not only did ELYKA address my concerns with compassion and professionalism, but she also provided multiple gift cards so that I could try other products better suited to my needs. I was genuinely speechless. In today's world, where so many companies hide behind policies and automated responses, finding someone who truly cares about people is incredibly refreshing.
Large corporations with vast resources could learn a thing or two from this company. Despite being a smaller business, they delivered a level of customer care that surpassed many household-name brands I've dealt with over the years. The attention, empathy, and personal touch I received were simply extraordinary.
This representative Elyka is an absolute gem and a tremendous asset to the company. She transformed what began as a disappointing experience into one that left me feeling valued, appreciated, and eager to support the brand in the future.
Customer service is often talked about, but rarely practiced at this level. This wasn't just good service—it was exceptional service. It was the kind of experience that creates lifelong customers and inspires people to tell others about a company.
To the representative who helped me: Elyka, thank you. Your kindness, professionalism, and willingness to go above and beyond did not go unnoticed. You turned a negative situation into one of the most positive customer experiences I've ever had.
Five stars are simply not enough.

Resposta da Glo Melanin
Supper products, glow it is
I came across their website after reading ai generated products from other websites but when saw their products made with real and simple products that works on black people skin and generated especially for black skin, I stopped immediately, Supper products. I needed to purchase it straight away, that I even ordered two by mistake but that was sorted by Elyka when contacted thecompany. The order came quickly and was delivered 3 days🙌 I was so happy because I used it the same evening and had immediate result in my skin tone. Brightness and softness was clearly noted. It's hard to find real products that works nowadays. I ordered the whole set and is worth every penny because of its quality. I am really happy with my products and will order their products again. thank you for your support Elyka 🙏 🙌 ❤️

Resposta da Glo Melanin
My issue was resolved in a timely…
My issue was resolved in a timely manner. Elyka was very helpful and I appreciate her professionalism and quick response to my issue.

Resposta da Glo Melanin
Three months in
The Best. I notice big improvements in acne, dark spots and crows feet as my skin feels soft and smooth. Excellent products.👏🏼👏🏼

Resposta da Glo Melanin
Fantastic lip product.
Fantastic lip product.
With many lip products on the market that I've tried over a lifetime, this one ranks high for being moisturizing, aromatic, with beautiful unique packaging. if used per the instructions results are obvious.
The staff is quite responsive and highly professional, Elyka in particular has been great!
Customer service can make or break a company reputation. No need to be concerned on that score. Glo Melanin has you covered ;-)
Will reorder as gifts.

Resposta da Glo Melanin
Glomelanin turmeric dark spot…
The glomelanin turmeric dark spot removal scrub definitely disappointed me. The container was very tiny, especially for the price. The container is smaller than the palm of my hands and my hands are pretty small. The product inside the container did not offset the insulting size. I used the product as they directed but the smell was not pleasant at all. Also, the product is strictly for dark spots. If you have eczema, sensitive skin, or your skin is already irritated in any way the sea salt in the product will irritate your skin. I had high hopes for this brand especially since they are marketing towards people with melanated skin. Hopefully their other products are better, but I will not be a returning customer.

Resposta da Glo Melanin
The texture is good not too thick or…
The texture is good not too thick or thin. Smells great and is a great value.

Resposta da Glo Melanin
It works very well on my skin
It works very well on my skin

Resposta da Glo Melanin
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