Ordered a washing machine on Friday and was pressured into placing the order quickly to secure delivery and installation on Monday. I paid and booked everything, only to be told on Monday that t... Ver mais
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Veja o que dizem as avaliações
Very good communication. Engineer was excellent, efficient and effective. Repaired washing machine and cleaned oven area he was working on. I had paid for parts in advance but not all were needed... Ver mais
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Alex was so lovely and explained everything he was doing to us. As two students that are in their first proper home, so quite clueless, he was so professional and didn’t make having an engineer round... Ver mais
A empresa respondeu
Glotech provided me with my new kitchen and I am absolutely delighted with the results ! They are a very efficient company to deal with and organised everything well. The design process was carrie... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
We sell all the latest kitchen appliances, as well as design and install fantastic kitchens!
Informações de contato
Unit 2 Soothouse Spring, AL36PF, St Albans, Reino Unido
- 0330 024 9093
- salesteam@glotech.co.uk
- glotech.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Double appliance replacement
A very smooth transaction from speaking to Chris, to source a new dishwasher and washing machine, to the installation and take away old by Lee and (I think) Rob.
My Old washing machine and dishwasher were purchased from Glotech 21 years ago, but have finally just about given up, so it was a no-brainer to return there to replace them! My other main purchase from Glotech was my first, a tumble dryer, which lasted me for 25 years, so you can see why I would go back to them...
I rang and spoke to Chris, who was very helpful in assisting me with choosing my replacement appliances, last Thursday, January 4th, and the delivery team turned up on time this morning Monday January 8th 2024! That is amazing Service in anyone's book!! They were very helpful and efficient, and left my kitchen very clean and tidy. I would recommend Glotech to anybody without a doubt. Thank you Glotech ... until the next time, probably in another 20+ years 😀

Resposta da Glotech Appliances
Avoid
Really poor service from Glotech. We had a Bosch appliance which they couldn't source the part for but Bosch could and Glotech refused to refund our callout fee on the basis that it 'couldn't be fixed' when it clearly could. It also transpires they put a big mark up on their parts from Bosch. So in summary please avoid, save yourself some money and go straight to the manufacturer!
They blatantly tell lies
I only gave them 1 star as there isn't an option to give no stars. Absolutely hopeless. We ordered and paid for in full for a new fridge freezer on Sat 18th, with delivery promised on Thurs 23rd. When I phoned to check time of delivery, I was told that it was "stuck in the system" and would not be delivered until Thursday 30th. Yet, I've just phoned up to see what time it will come, only to be told that it isn't in yet, and won't be until end of next week. Absolutely unacceptable, do not buy for this company, they lie, and don't call you back.
Hob fitting - great support from Glotech fitters
I went to Glotech for a hob which needed to be hard wired and they have proper fitters who know how to help. The fitters immediately spotted a power difference with my fusebox and showed me an issue with my isolator switch (without touching it or doing anything untoward of course) if this was someone else, like one of the big shops, they would have just left me high and dry - these guys came back with a replacement hob (are going to give me refund for the difference) and advised what to show an electrician to get this fitted safely (they didn't overstep the mark for H&S) but really helpful to be able to give some direction to an electrician. Thankfully things don't break often so i don't use Glotech too much but when i do, they're great. Recommended!

Resposta da Glotech Appliances
They were helpful and considerate to my…
They were helpful and considerate to my requirements.

Resposta da Glotech Appliances
Not recommended…
Twice they canceled the repair appointment on the day. Requested management call and didn’t receive a return call. Wouldn’t recommend.
Dino and Callum were fantastic
Dino and Callum were fantastic ! Really friendly and professional . Thank you !!

Resposta da Glotech Appliances
Lovely service from Rob and gary

Resposta da Glotech Appliances
Fridge replacement
Rob and Lee did a great job to help us replace the fridge freezer. They are very polite and dedicated while working

Resposta da Glotech Appliances
Excellent fitters
Excellent fitters, Dinu and Callum went the extra mile. Fantastic service.

Resposta da Glotech Appliances
Friendly guys
Friendly guys, Lee and Gary, professional, quick and efficient.

Resposta da Glotech Appliances
Lee and Garry were amazing
Lee and Garry were amazing, job done quickly and efficiently!

Resposta da Glotech Appliances
Friendly and helpful I appreciated both Callum and Dino's…
I appreciated both Callum and Dino's helpfulness and friendliness.
They went out of their way to help with advising how best to register my appliance and use the programs on the machine.
They also delivered between the window of time that I had requested.

Resposta da Glotech Appliances
Super friendly
Super friendly, speedy and even cleaned the space before putting the new washing machine in!

Resposta da Glotech Appliances
Very efficient
Very efficient and quick ordering and delivery. Very helpful and knowledgeable delivery men - Rob and Lee.

Resposta da Glotech Appliances
a tremendous job
Gary and Lee did a tremendous job of fitting an under-counter oven in a problematic space.
No mess. No fuss.
A lovely clean job well done.
Old oven taken away too
Many thanks, chaps!

Resposta da Glotech Appliances
Rob and Callum were extremely helpful…
Rob and Callum were extremely helpful friendly professional and super quick!
They even cleaned up the porridge that had fallen behind the fridge for me!
Very pleased with the service and highly recommend!

Resposta da Glotech Appliances
Callum and Rob were fantastic
Callum and Rob were charming, early and efficient! A lovely change from normal delivery guys…
Thank you

Resposta da Glotech Appliances
Brilliant brilliant service
Brilliant brilliant service. The office team is friendly & efficient. The engineers were fantastic. Everybody did what they promised. I’m delighted.

Resposta da Glotech Appliances
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