We have had a brilliant Vailant man his number 503. Fitted a PCB in our boiler. We have had a great experience with them and this guy arrived early and solved the problem. He was very personable and e... Ver mais
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Veja o que dizem as avaliações
This service was great, very fast response time and the Engineer was brilliant. Glyn fixed the issue with no problem and provided lots of advice. He ensured all radiators and hot water was corrected b... Ver mais
A empresa respondeu
First time having to call out Glow worm & service was excellent from initial phone call to fitting of parts. Lady on phone was very efficient & explained process well. Brent engineer 620 did fantastic... Ver mais
A empresa respondeu
I have a Glow -worm Ultimate 3 30C combi-boiler. In the eight years it has been in there has been four repairs carried out, two under warranty. It has failed two of it's last three services necessit... Ver mais
A empresa respondeu
Detalhes da empresa
Glow-worm
Escrito pela empresa
- Efficient Central Heating and Hot Water
- When it comes to your home central heating system we all know that being able to rely on your boiler, cutting your fuel bills and using less energy are all high up on everyone’s wish list. This is why we aim to create innovative and dependable boilers which can help you to use fuel efficiently to provide reliable home central heating and to lower your carbon footprint, looking after both the environment and your pocket.
- History
- Glow-worm is a foundation of the UK energy industry, having originally begun producing boilers back in 1934 at the Derwent Foundry in Derbyshire. For the past 80 years, our entire drive has been focused towards offering you, our customers, reliable and highly efficient products. It’s this drive which has led us right to the top as one of the leading heating manufacturers in the UK.
- Products
- We pride ourselves in offering exceptional and durable energy solutions, manufacturing all our boilers at our state of the art production facilities in Belper, Derbyshire. Our revered range of products includes domestic gas boilers, such as combi, system and heat only options.
Informações de contato
Nottingham Road, DE56 1JT, Belper, Reino Unido
- glow-worm.co.uk
4,4
Excelente
7 mil avaliações
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We have had a brilliant Vailant man his…
We have had a brilliant Vailant man his number 503. Fitted a PCB in our boiler. We have had a great experience with them and this guy arrived early and solved the problem. He was very personable and efficient. Thanks
23 de abril de 2026
Avaliação não solicitada
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Loophole galore on warranty
Purchased a house in 2024, boiler was installed 2022 by previous owner. Had several calls on the boiler due to a fault the same one. F75. Because they haven't serviced it my warranty is void. Even though i have had a local engineer do it.
They have loads of loopholes in their T&C's, don't bother with this budget brand it will hurt you in the long run..
10 de abril de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you for your review, we’re sorry to hear about your warranty. Thank you for providing further information so we could look into this. Your boiler was installed in January 2022, and an annual service must be completed on or around the same date every year to ensure your boiler guarantee is valid. As you have advised your boiler has been serviced by a 3rd party engineer, please can you email servicevisit@vaillant.com with your 2023, 2024, 2025 and 2026 service records so the team can advise you further.
We apologise for any inconvenience caused.
Kind regards, Glow-worm
Brilliant Engineer
Richard the engineer (no. 527) came out today to resolve an issue with my boiler. This was initiated by Your Repair/Hometree after the local engineer was clueless.
Richard was in a different league, systematically working out the issue, taking his time to ensure everything was correct. He was both professional and knowledgeable and a credit to the company.
1 de abril de 2026
Avaliação não solicitada
Resposta de Glow-worm
We're happy to hear that the engineer resolved the boiler issue effectively. We appreciate your positive feedback regarding their professionalism and knowledge. It's great to know they were a credit to the company. Thank you.
Kind regards, Glow-worm
Amazing boiler installed by kc plumbing
Amazing boiler installed by kc plumbing
28 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you for your review. We're happy to hear that you are impressed with your Glow-worm boiler.
Kind regards, Glow-worm
Engineer 538 was great
Engineer 538 was great. He came on time and worked on our boiler in record time. He was very helpful and knowledgeable about the boiler and everything we needed to look out for to ensure safety in our home.
Overall great customer service
25 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you for your review. It's great to know that the engineer was helpful, knowledgeable, and efficient while working on your boiler. We appreciate your feedback.
Kind regards, Glow-worm
Glow -worm combi-boiler - unrelaible
I have a Glow -worm Ultimate 3 30C combi-boiler. In the eight years it has been in there has been four repairs carried out, two under warranty. It has failed two of it's last three services necessitating being 'made safe' - turned off awaiting repair. The last instance meaning we had no hot water or heating in early February. My communication with Glow-worm (Valiant) has been problematic. To my mind a poor product and poor customer service.
Glow worm say they want more details but then don’t provide any way to directly contact them
24 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you for your review, we’re sorry to hear about your boiler issues. Thank you for providing further information on email so we could look into this with our customer care team. The team has advised that they have been in touch with you directly to advise that a Vaillant/Glow-worm engineer has not serviced your boiler since installation and your services have been completed by 3rd party engineers. As we have not attended to perform an annual service, we are unable to advise about why the faults have occurred. We can confirm there are no known faults on this make and model of appliance.
The response sent from our customer care team is our final response, please refer to your 3rd party engineer reports and your original installer regarding the failures, as they'll be able to provide you with further information.
We apologise for any inconvenience caused with this.
Kind regards, Glow-worm
#113 (Glyn)
This service was great, very fast response time and the Engineer was brilliant. Glyn fixed the issue with no problem and provided lots of advice. He ensured all radiators and hot water was corrected before leaving. Very helpful as we are first time buyers.
23 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you for your review. We're pleased to hear the engineer's expertise were so helpful, especially as first-time buyers. We appreciate your feedback.
Kind regards, Glow-worm
Ben #151 came to repair our boiler
Ben #151 came to repair our boiler. 5* service from kindness, knowledge, and respect to listening to the problem and willingness to help us. Thank you. Highly recommend, please pass on our thanks for his professionalism.
20 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you very much for your review, we appreciate you taking the time to provide us with feedback of your experience with our engineer.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Engineer 137
Engineer number 137 completed a excellent and efficient job on my glow worm boiler today, he followed all the safety procedures, was polite and respectful to the property and on top of that had my boiler working again in very efficient time. Have no complaints at all would highly recommend to anyone having issues with hot water/boiler.
18 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you very much for your review, we appreciate you taking the time to provide us with feedback. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Very efficient and friendly engineers
Very efficient and friendly engineers. Fixed a minor fault in the boiler under warranty.
16 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you for your review and for taking the time to provide us with your feedback. Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Excellent service
The engineer #620 provided excellent service, arrived on time, was very friendly and fixed the fault. Couldn't be happier.
14 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you very much for your review, we appreciate you taking the time to provide us with feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
We were notified it would be a pm visit…
We were notified it would be a pm visit and we received a phone call 30 minutes before arrival. Simon was efficient and pleasant and, thankfully, got our boiler working again.
10 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you very much for your review, we appreciate you taking the time to provide us with feedback.
Should you need to contact us in the future, all our contact details can be found here: https://www.glow-worm.co.uk/homeowner/contact/
Kind regards, Glow-worm
Service was timely efficient and the…
Service was timely efficient and the technician was so polite.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you for your positive feedback, we're pleased to hear this.
Kind regards, Glow-worm
Rumbling Boiler.
Called the call centre and got through quickly. Call center staff was friendly and helpful.
Appointment.made.for following day. Ben #151 arrived and listened to my description of fault. He worked tidily and was courteous.
Replaced a few components and hopefully problem is fixed. Too early to know yet so fingers crossed 🤞🏾🙂
5 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
We're happy to hear that the advisor was helpful and that the appointment was made quickly. We appreciate your comments about the engineer. Thank you for your feedback.
Kind regards, Glow-worm
Highly recommended, thanks to the engineer
Punctual, friendly and efficient engineer.
Explained all that was happening. Allowed me to make choices.
Kept me updated.
Was thorough in the work that he did.
It was a pleasure...thank you
5 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
We're happy to hear that the engineer was punctual, friendly, and efficient. We appreciate that they explained everything clearly, kept you updated, and were thorough. Thank you for your review.
Kind regards, Glow-worm
Very impressed with the communication…
Very impressed with the communication elements & the speed at which an engineer showed up. #567 went above & beyond to sort an intermittent problem out with my boiler. The engineer was knowledgeable, professional, friendly & patient - can’t praise this company enough.
3 de março de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you for your review. We're happy to hear that you were very impressed with our communication and the promptness of our engineer. We appreciate your kind words regarding the engineer's knowledge, professionalism, and patience in resolving the boiler issue.
Kind regards, Glow-worm
Very efficient and a professional…
Very efficient and a professional service.Service engineer was great . Many thanks.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you for your kind review. We're glad you found our service efficient and professional and that the engineer was helpful.
Kind regards, Glow-worm
Efficient and solved my problem
Efficient and fixed my problem without any issues. Explained well the issue.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta de Glow-worm
We're happy to hear that the issue was resolved efficiently and explained well. Thank you for your positive feedback.
Kind regards, Glow-worm
Exceptional service
I had two different engineers out on two separate days and both Alistair and Matt Redgate were excellent. Firstly Alistair arranged for my heat exchanger to be replaced and Matt then came with the new exchanger to fit it. Unfortunately the wrong item had been ordered but rather than leave me without heating overnight he reordered and went to collect the correct item ensuring I was sorted on the same day- exceptional service. Both were highly personable and committed to delivering a first class experience.
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Glow-worm
Thank you for your review, we are so pleased to hear about your positive experience with our engineers and that they ensured your heating was up and running on the same day visit. We are proud of our team and appreciate you taking the time to share your feedback.
Kind regards, Glow-worm
Pierre 115 our engineer today was very…
Pierre 115 our engineer today was very polite and knew exactly what to do . Thank you
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Glow-worm
We're happy to hear that our engineer was helpful and knowledgeable. Thank you for sharing your positive experience with us.
Kind regards, Glow-worm
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