Dale, Richard and Marc went over and beyond to ensure that my fibre connection was installed with minimal disruption to my day . Polite and courteous with explanation on every bit of the installation.... Ver mais
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Veja o que dizem as avaliações
The installation was seamless and professional. BUT. I don't see the logic of providing a router for fibre that has Ethernet ports that are 100MB. I have an old house with thick walls and... Ver mais
To begin with the GoFibre engineer arrived early which was a hit so I could make more use of the rest of my day. The whole installation process went smoothly less than an hour and a half duration. He... Ver mais
A empresa respondeu
The whole process from start to finish was seemless. The engineer was friendly and very helpful. The installation took less than an hour and we back up and running. For the first time in ages we have... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contato
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I was contacted by GoFibre to ask if I…
I was contacted by GoFibre to ask if I would consider changing my current Internet supplier. Charlie Marsham was my GoFibre contact. He was very pleasant, polite and professional. He guided me through each set and no pressure was ever applied. A credit to the company showing how business should be done.
1 de setembro de 2026
Avaliação não solicitada
Resposta da GoFibre Broadband
Hi Rafael,
Thank you for such lovely feedback! We're really pleased Charlie came across as pleasant, polite and professional throughout, and that he guided you through everything without any pressure. That's exactly how we want every conversation with GoFibre to feel. We'll be sure to pass on your kind words to him, it'll mean a lot. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre is the Bentley of broadband - premium service backed up by people who genuinely care.
Outstanding customer service from GoFibre
I can’t recommend GoFibre highly enough. What could easily have been a frustrating situation lasting more than a week was resolved within 24 hours thanks to an exceptional level of customer service and commitment to getting the problem fixed.
We experienced what turned out to be a significant infrastructure/line failure. GoFibre responded incredibly quickly, with multiple field technicians and engineers on site within hours to investigate and resolve the issue. The speed, professionalism and determination to get us back online were genuinely impressive.
A special thank you to Tommy and Gregor, who worked on site and went above and beyond to identify and resolve the issues. Their technical knowledge, professionalism and attitude were excellent.
I’d also like to give a huge thank you to Chloe, whose customer service was exceptional. She kept things moving, communicated clearly and showed genuine commitment to getting the problem resolved. Customer service like this is increasingly rare.
What could have been a major disruption was dealt with quickly, professionally and with a real sense of ownership from the GoFibre team.
Fantastic service from start to finish. GoFibre should be very proud of Tommy, Gregor and Chloe. Five stars without hesitation.
3 de agosto de 2026
Avaliação não solicitada
Resposta da GoFibre Broadband
Thank you so much for taking the time to write such a detailed and glowing review. We'll take a comparison to Bentley! We're really sorry you experienced a significant infrastructure fault in the first place, but so glad to hear the team turned it around within 24 hours rather than letting it drag on. We'll make sure Tommy and Gregor hear how much their technical skill and hands-on effort on site meant to you, and Chloe will be delighted to know her clear communication and commitment made such a difference throughout. That sense of ownership is exactly what we want every customer to experience, especially when things go wrong. Thank you again for such kind words, and for your patience while we got things sorted.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very efficient service
Very efficient service. From time I signed up to it to fitting was less than a week. Fitter was here for a very short time and arrived at agreed time. Excellent reception
28 de agosto de 2026
Resposta da GoFibre Broadband
Hi Elizabeth,
Thank you for the great feedback! Really pleased the whole process was quick, from signing up to getting fitted in under a week. Great to hear the fitter arrived right on time and had you connected in no time at all, with excellent reception to boot. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Melanie,
Thank you for the feedback! Glad to hear it was a good job done. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The engineer was efficient
The engineer was efficient, polite and a tidy worker.
28 de agosto de 2026
Resposta da GoFibre Broadband
Thank you for the great feedback! Really pleased to hear the engineer was efficient, polite and left everything tidy behind him. That's exactly the standard we aim for. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Tracy,
Thank you for the kind words! We're really glad the customer care stood out for you, that's exactly what we aim for. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Transfer to Go Fibre smooth and efficient
The go fibre engineer was very helpful. He explained everything and helped me with my transfer. The men who came to connect us to go fibre were polite and efficient. One in particular helped us to connect our mobile phones and tv.
28 de agosto de 2026
Resposta da GoFibre Broadband
Thank you for the great feedback! We're really pleased the engineer took the time to explain everything and help with your transfer, and that the team who came to connect you were polite and efficient throughout. Great to hear one of them also got your mobile phones and TV connected up for you as part of the visit. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
All went very smoothly and the…
All went very smoothly and the installer was brilliant 👏
28 de agosto de 2026
Resposta da GoFibre Broadband
Hi Andrew,
Thank you for the great feedback! Really pleased everything went smoothly and that our installer was brilliant. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Pamela,
Thank you for this one! Sometimes no further words are required, you've summed it up perfectly. Glad everything is going well for you. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GOFIBRE INSTALLATION
Had a visit from Paul who explained at length how GOFIBRE would benefit us compared to the provider we have at present.
Lovely guy...very helpful, very polite/pleasant and completed all the online details for us.
Only 'job' for us, was to sign the box once we were happy to proceed 😀
Well Done Paul 👏
27 de agosto de 2026
Avaliação não solicitada
Resposta da GoFibre Broadband
Hi Margaret,
Thank you so much for this lovely review! We'll be sure to pass on your kind words to Paul, it's brilliant to hear he took the time to explain how GoFibre could benefit you and made the whole switch so easy by handling all the online details himself. Sounds like he made it as simple as possible for you. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very hard sell, not great quality and price jumped up far sooner than promised.
Very hard sell. Guy who came to the door was rude and wouldn't take no for an answer. They then kept calling until eventually we said yes because they'd worn us down and were fed up of what felt like harassment and I figured how bad could it be. Broadband is broadband and Gofibre made claims that they were better than the competition so surely there wasn't really much of a risk. They lied and promised the price wouldn't go up straight away yet the price went up about a month after we got it so that it was no longer cheaper than what we already had (I had asked about this on the call before agreeing to switch to them and they promised there wouldn't be any sneaky additional price rises on top of the standard annual increase and that was a huge factor in agreeing to switch because we fell for the promise of our internet bill being cheaper than it was). Installer wasn't remotely interested in trying to locate the router in a place where it would serve the whole house so we have two rooms which internet no longer works in. Speeds are as promised but connection quality is poor with dropped packets and upload ping of 2000ms average and download of about 500ms average. Idle ping is what their app reports and it's 30-50ms (still not exactly spectacular). As you can imagine this isn't really any use for gaming (using my mobile phone as a hotspot provides a better internet experience and where I live I can only get 4g and even then it's a maximum of 60Mbps because I live in a bit of a dead zone for mobile data). Connection drops every single night at around 2am. Tried to contact customer support - first time waited 1 hour 45 minutes and eventually the chat closed because they still hadn't responded by the time they closed. Eventually got through days later and after waiting an hour to speak to a "live agent" they pasted a response and ended the chat without checking if they'd helped. Finally got through and fair enough the guy checked logs and did admit there were faults but after doing a software update had zero interest in listening to any of the other issues about connection quality and closed the chat as quickly as they could. I don't consider that to be even close to good customer service. Internet with our previous provider was only a third of the speed but was more responsive and much higher quality. In the 5 years we were with our previous provider the internet disconnected less than 5 times in total. Gofibre disconnects more times than that in a single week. I can't face the hour plus wait to get in contact with them every time this happens.
Would not recommend. Company feels unprofessional and a bit "scammy". They were prepared to say anything they needed to to get us to sign up including things which turned out to be untrue. Wouldn't mind so much if I hadn't specifically asked if it was true there wouldn't be any price hike other than the annual one they had told us about. Cannot wait to get to the end of the contract and return to a good quality provider with good customer support.
EDIT: I forgot to mention that we'd asked Gofibre to stop contacting us because we were happy enough with our existing provider but they kept calling and then when we finally gave in and agreed to switch provider the sales guy on the phone told us to ignore emails from our previous provider. Looking back on that and the unpleasant guy who came to the door in retrospect I can see that there were obvious red flags I missed. End of contract can't come soon enough and if they hassle us again in the future to reconnect I'll be making a complaint to the relevant authority because effectively they were cold calling once we'd asked them to stop calling.
10/9/26 UPDATE: Customer service contacted me and were very professional and friendly. They apologised for the issues, gave the option to leave without penalty and stated there was an issue with the network causing high ping times which they think has now been fixed but I can contact them again if the issue remains (so far it actually has been better and it's stopped disconnecting every single night). This part of the process has been good and I'd say that this was good customer service. Rating increased by 1 star.
If contacting them I recommend using the phone as their webchat thing takes ages to connect you and they're able to end the chat before everything has been discussed.
27 de agosto de 2026
Avaliação não solicitada
Resposta da GoFibre Broadband
Hi,
Thank you for taking the time to leave your review. We're very sorry to read about the experience you've described, as it is not the level of service or customer experience we aim to provide.
We take all feedback seriously, particularly when it relates to sales interactions, communication, service performance and the support our customers receive. We would welcome the opportunity to investigate the concerns you've raised and better understand what has happened.
We've requested your details via Trustpilot so that we can locate your account and carry out a full review. If you're happy to do so, please respond with your full name and address, or contact our friendly Customer Service team directly on 08000 590 980
Thank you for bringing this to our attention. We appreciate the opportunity to look into this further and understand where we may have fallen short.
Kind regards,
GoFibre Customer Service Team
Really fast broadband with a nice…
Really fast broadband with a nice strong signal. Working well throughout our house.
Problem when installing, but rectified by an engineer the following day.
24 de agosto de 2026
Resposta da GoFibre Broadband
Hi Joyce,
Thank you for the feedback! Really pleased to hear the broadband is fast with a strong signal throughout your whole house, that's exactly what we want. Sorry there was a hiccup during installation, but glad our engineer got it sorted for you the very next day. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Top service from start to finish.
Really great and smooth service from the first call through to being connected to the Go Fibre network. Could not fault any of the process. Everything was handled professionally from the site survey to the running in of the cable to the front of the house and finally the in-house installation. It was a really straight forward and quick process. internet speed is also what was promised as well!
20 de agosto de 2026
Resposta da GoFibre Broadband
Hi Derek,
Thank you for such a detailed and glowing review! We're thrilled to hear the whole journey, from that first call through to the site survey, cable run and final installation, felt smooth and professional every step of the way. It's brilliant that the internet speed matched what was promised too. Thanks so much for taking the time to share this, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great Service
The engineer arrived, and we discussed the installation of the fibre broadband. This was installed professionally, with no disruption and no mess. Thank you; would recommend Go Fibre.
24 de agosto de 2026
Resposta da GoFibre Broadband
Hi David,
Thank you for the great feedback! We're really pleased the engineer talked you through the installation and got everything done professionally, with no disruption or mess left behind. That's exactly the experience we aim to deliver. Thanks for the recommendation, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Micheal was excellent !!
The gentleman I spoke to recently called Micheal was incredibly helpful, pleasant and sorted out my issues without fuss....so thank you to him very much !!
24 de agosto de 2026
Resposta da GoFibre Broadband
Hi Marcus,
Thank you so much for taking the time to leave this, it really means a lot! I'm delighted I could help sort out your issue without any fuss, that's exactly what I aim for whenever I'm speaking with customers. Thanks again for the kind words!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Everything went smoothly and as planned
19 de agosto de 2026
Resposta da GoFibre Broadband
Hi Mike,
Thank you for the feedback! We're really glad everything went smoothly and as planned, that's exactly what we like to hear. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Thank you for the great feedback! We're really pleased to hear the internet has been fast and giving you clear pictures on YouTube, that's exactly what we're aiming for. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Happy sofar with the new fibre…
Happy sofar with the new fibre connection although on the day of the installation we arranged for an afternoon appointment but they turned up an hour early which threw us a bit. The engineer installed the equipment in the place we requested and tested the speed before e left.
21 de agosto de 2026
Resposta da GoFibre Broadband
Thank you for the honest feedback! We're glad you're happy with the new fibre connection so far. We're sorry the engineer arrived earlier than your agreed afternoon slot, we understand that threw your plans off a bit and we'll take this on board. It's good to hear he installed everything where you wanted it and tested the speed before finishing up. Thanks for sharing your experience, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Cant wait for our contract to end
Cant wait for our contract to end. Worst decision was moving to go fibre from BT. Dont be enticed by their “cheaper offers”, My internet has stopped on numerous occassions which is not handy when WFH. The speed is much slower for streaming also and kept freezing. Avoid.
24 de agosto de 2026
Avaliação não solicitada
Resposta da GoFibre Broadband
Hi Becky,
We're sorry to hear that you've had a disappointing experience with your service.
We understand how frustrating connectivity issues can be, particularly when working from home or relying on a stable connection for streaming and everyday use.
We'd really like the opportunity to investigate the concerns you've raised and understand what may have happened. We have requested your details via Trustpilot so that we can look into this further. Alternatively, if you'd prefer, please feel free to contact our friendly Customer Service team directly on 08000 590 980, who will be happy to review your account and discuss any issues you've experienced.
We appreciate you taking the time to share your feedback and hope we have the opportunity to restore your confidence in our service.
Kind regards,
GoFibre Customer Service Team
Exceptional Broadband and Great Customer Service
Been a GoFibre customer for over two years now and probably the best thing about it is that I haven't ever had to think about them. The broadband connection has been flawless and consistently fast.
The only time I have had to speak to customer service is when they contacted me to let me know my two year contract was almost up. They were very friendly and proffessional, and unlike some companies who reward new customers at the expense of existing ones, I was offered a great value contract to stay as a loyal customer.
Overall very happy with both the product and the service.
20 de agosto de 2026
Resposta da GoFibre Broadband
Hi Wayne,
Thank you for such a fantastic review, and for two years with us! You're absolutely right that the best broadband is the kind you never have to think about, so it's brilliant to hear the connection has been flawless and consistently fast throughout. We're really glad the team was friendly and professional when it came to renewing your contract too, and that we could offer you a good deal as a loyal customer, that's exactly how it should be. Thanks so much for sticking with us and for taking the time to share this!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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