The installation was seamless and professional. BUT. I don't see the logic of providing a router for fibre that has Ethernet ports that are 100MB. I have an old house with thick walls and... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Dale, Richard and Marc went over and beyond to ensure that my fibre connection was installed with minimal disruption to my day . Polite and courteous with explanation on every bit of the installation.... Ver mais
A empresa respondeu
To begin with the GoFibre engineer arrived early which was a hit so I could make more use of the rest of my day. The whole installation process went smoothly less than an hour and a half duration. He... Ver mais
A empresa respondeu
The whole process from start to finish was seemless. The engineer was friendly and very helpful. The installation took less than an hour and we back up and running. For the first time in ages we have... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contato
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da GoFibre Broadband
Hi Tom,
Those are three qualities that never go unnoticed, so thank you for taking the time to highlight them.
I'm delighted to hear that the team left such a positive impression with their professional, polite and respectful approach. Whether it's an installation, a home visit or simply offering advice, treating customers with courtesy and respect is something we take great pride in.
Your feedback will be greatly appreciated by everyone involved.
Thank you for choosing GoFibre and for sharing your experience. We're delighted to have you on board and hope you continue to enjoy the service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Engineer was knowledgeable and answered…
Engineer was knowledgeable and answered all my queries
3 de agosto de 2026
Resposta da GoFibre Broadband
Hi Keith,
It's always reassuring to know you're in good hands, so I'm delighted to hear that our engineer was able to answer all of your questions and provide the information you needed.
We want customers to feel confident and informed throughout the installation process, and it sounds like your engineer did a great job of making sure everything was clear and straightforward.
Thank you for taking the time to leave a review and for choosing GoFibre. Your feedback is greatly appreciated, and I'll be sure to share your kind words with the team.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Fast and reliable broadband
Mark the engineer was great. He gave me a couple of options as to where to position the exterior and interior boxes. I went for the option that minimised the external cable run. Mark did a very neat and tidy install. I decided to go for the enhanced WiFi (mesh) during the install so Mark set up 2 satellite boxes. I no longer require the Powerline adapters I used before as the mesh system covers the whole house.
In the few days I have been with GoFibre everything is working well, with the download/upload speeds as promised.
I would highly recommend GoFibre.
3 de agosto de 2026
Resposta da GoFibre Broadband
Hi Dave,
It's always nice to see one of our engineers get a special mention, and Mark certainly sounds as though he looked after you well.
I'm delighted to hear that he took the time to talk you through the different installation options and helped you choose the one that best suited your home. Those little decisions can make a big difference, so it's great to know you felt involved in the process rather than simply having it done for you.
It's also fantastic to hear that the enhanced WiFi solution has made such a difference. Saying goodbye to the Powerline adapters and enjoying reliable coverage throughout the house is exactly what those mesh units are designed to achieve.
And of course, it's great to know that the speeds are delivering exactly as promised. When you combine that with a neat installation and helpful service, it sounds like everything has come together nicely.
Thank you for taking the time to leave such a detailed review and for recommending GoFibre. I'll make sure your kind words are passed on to Mark, who I'm sure will be delighted to read them.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Brian,
We're delighted to hear that the process unfolded exactly as it should and that your experience with GoFibre was such a positive one. Providing a smooth, reliable service from start to finish is what we strive for, so it's wonderful to know we delivered for you.
Thank you for taking the time to share your feedback and for choosing GoFibre. We really appreciate your support and hope you continue to enjoy your full fibre service!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great customer service timely and…
Great customer service timely and efficient installation
3 de agosto de 2026
Resposta da GoFibre Broadband
Hi Joseph,
It's great to hear that both the installation and customer service lived up to expectations.
We're big believers that getting connected should be a smooth and hassle-free experience, so it's wonderful to know the team delivered a timely and efficient installation while providing the level of service you were looking for.
Thank you for taking the time to leave a review and for choosing GoFibre. Your feedback is greatly appreciated, and we're delighted to have you on board.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Very friendly and helpful advice
Very friendly and helpful advice from call handlers. Both engineers who visited to respectively advise on the best route to connect the service and undertake the installation were friendly and helpful, arrived on time and did a tidy and neat job. The service since installation, although only a few days, has been as fast as expected.
3 de agosto de 2026
Resposta da GoFibre Broadband
Hi Aidan,
It's always particularly pleasing to receive feedback that recognises several different teams playing their part in creating a great customer experience.
I'm delighted to hear that our call handlers provided friendly and helpful advice, and that both engineers left such a positive impression. Taking the time to discuss the best route for the installation, arriving when expected, and carrying out neat and tidy work are all things we take great pride in, so it's wonderful to know that was your experience.
It's also great to hear that your new service is already delivering the speeds you were expecting. There's nothing better than getting connected and seeing the benefits of full fibre straight away!
Thank you for taking the time to share your experience. I'll be sure to pass your kind comments on to the teams involved, who will be delighted to know their efforts were appreciated. Welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
From initial contact through to…
From initial contact through to installation everything was done by the numbers. The process went smoothly and to timescale. The representatives and contractors were polite and friendly, couldn’t ask for more.
3 de agosto de 2026
Resposta da GoFibre Broadband
Hi Lewis,
I'm delighted to hear that everything went smoothly from your initial enquiry right through to installation, and that we delivered everything to the timescales promised.
Keeping customers informed and making the process straightforward is something we place a lot of importance on, so it's great to know that was your experience.
It's also wonderful to read your comments about our representatives and contractors. Being polite, friendly and professional is every bit as important as getting the technical work completed, and I'm sure the teams involved will be pleased to know their efforts were appreciated.
Thank you for taking the time to share your experience and for choosing GoFibre. We really appreciate your kind words and are delighted to have you on board.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Man made sure all stuff in house was…
Man made sure all stuff in house was working
31 de julho de 2026
Resposta da GoFibre Broadband
Hi Liz,
It's great to hear that our engineer took the time to make sure everything in your home was working properly before leaving.
Getting connected is only part of the job. Making sure everything is up and running as expected gives real peace of mind, so I'm delighted that was your experience.
Thank you for taking the time to share your feedback and for choosing GoFibre. I'll be sure to pass your kind words on to the engineering team, who will be pleased to know their efforts were appreciated.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Maria,
It's fantastic to hear that you've had a very positive experience with our service. We work hard to make sure every customer receives the support and reliability they expect, so it's always rewarding to know we're getting it right.
Your support means a great deal to the whole team, and we really appreciate you choosing GoFibre.
Thanks again for your review, and we hope you continue to enjoy your full fibre connection!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The engineer (Dale) was very pleasant…
The engineer (Dale) was very pleasant and helpful. Talked me through what was going to happen and made sure everything was connected and working before he left
31 de julho de 2026
Resposta da GoFibre Broadband
It's always great to see one of our engineers recognised by name.
I'm delighted to hear that Dale made such a positive impression during your installation. Taking the time to explain what's going to happen and making sure everything is working properly before leaving are small things that can make a big difference to the overall experience.
It sounds like you were in very capable hands, and I'll be sure to pass your kind words on to Dale. I'm sure he'll be pleased to know his professionalism and helpful approach were appreciated.
Thank you for taking the time to share your feedback and for choosing GoFibre.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The engineer Mark was friendly and…
The engineer Mark was friendly and helpful during installation process
31 de julho de 2026
Resposta da GoFibre Broadband
It's always great to see a member of the team recognised by name.
I'm delighted to hear that Mark made such a positive impression during your installation. Being friendly and helpful is just as important as getting the technical side right, and it sounds like he delivered on both fronts.
I'll make sure your kind words are passed on to Mark, who I'm sure will be pleased to know his efforts were appreciated.
Thanks for taking the time to leave a review, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Thank you for taking the time to leave a review.
It's great to hear that your switch to GoFibre was simple and straightforward, and that our team made a positive impression along the way. Friendly, knowledgeable staff can make all the difference when you're making a change, so I'm delighted that was your experience.
We really appreciate you sharing your feedback and choosing GoFibre. Hopefully, we'll be able to earn that fifth star from you in the future!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Simple Switch
Simple, straightforward transfer from my old provider to GoFibre. They took care of everything and gave me a great price. Now I've got internet that's 200% faster and 33% cheaper.
31 de julho de 2026
Resposta da GoFibre Broadband
Hi Matthew,
"200% faster and 33% cheaper" is a pretty convincing summary of the benefits of switching! 😄
I'm delighted to hear that your move to GoFibre was so simple and straightforward. We believe changing provider shouldn't be a headache, so it's great to know the team took care of everything and made the process easy from start to finish.
And of course, getting significantly faster speeds while paying less is always a welcome bonus!
Thanks for taking the time to share your experience. We're thrilled that the switch has been such a positive one, and we hope you continue to enjoy your new full fibre service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Outstanding service. What a change!
From ordering to the installation, everything genuinely went smoothly with good communication and all timelines beaten. The speed is as advertised and so far service has been exceptional compared to most nowadays. I hope the standard continues and I wish Go Fibre and all their staff all the best and thanks.
31 de julho de 2026
Resposta da GoFibre Broadband
"What a change!" is exactly the kind of reaction we're hoping for when someone makes the switch to GoFibre!
I'm really pleased to hear that everything went smoothly from ordering through to installation, and that our communication kept you informed every step of the way. We set ourselves high standards when it comes to delivering on our promises, so it's especially rewarding to read that we not only met the timelines but beat them.
It's also great to hear that the speeds are matching what was advertised. Full fibre should feel like an upgrade from day one, and it sounds like that's been your experience so far.
I particularly appreciated your comment about the service being exceptional compared to most providers these days. That's a huge compliment for the whole team, and one we'll be very proud to receive.
Thank you for your kind words and best wishes. We'll do everything we can to make sure the high standard you've experienced so far continues long into the future. Welcome to GoFibre, and thanks for taking the time to share your experience!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Good service
The way they were fast to get things done, will have to see how the after sales service goes
31 de julho de 2026
Resposta da GoFibre Broadband
Hi John,
I'm delighted to hear that you found us quick and efficient when it came to getting everything set up. We know that when you've decided to switch broadband, you want things to happen without unnecessary delays, so it's great to know we delivered on that front.
As for the after-sales service, we'll certainly do our best to impress you there too. While it's always nice when everything works perfectly, it's equally important that customers know they can rely on us if they ever need a helping hand.
Thank you for taking the time to share your feedback and for choosing GoFibre. We appreciate your support and look forward to showing you that the service doesn't stop once you're connected!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Sophie,
thanks for your lovely review, we're glad to be efficient and friendly and glad you noticed!
Thanks for choosing GoFibre.
Sam
friendly engineer and speedy connection
27 de julho de 2026
Resposta da GoFibre Broadband
Hi Linda,
We also do speedy engineers and friendly connections :-)
Thanks taking time to share your lovely feedback, we really appreciate it, and we're glad you've chosen your local provider.
Sam
The build up and installation were…
They build up and installation were carried out smoothly and efficiently, staff very helpful. There was a slight issue either mesh units and when I phoned the helpline the lady tried to assist but unfortunately couldn’t, she passed a message to her help desk and one of the technicians called shortly afterwards and explained he’d logged into the units remotely and updated the firmware and rectified the problem. Quick and efficient service backup as promised when we signed up.
27 de julho de 2026
Resposta da GoFibre Broadband
Hi Thomas,
I'm delighted to hear that the build and installation process went smoothly and that the team were helpful throughout. It's even more encouraging to hear how the issue with the mesh units was handled once you'd reported it.
While we'd all prefer things to work perfectly first time, it's how problems are resolved that really matters. I'm pleased that our support team were able to get the issue escalated quickly and that one of our technicians was able to remotely update the firmware and get everything working as it should without any fuss.
Thank you for taking the time to share your experience. I'll make sure your comments are passed on to both our customer support and technical teams, who will be delighted to know their efforts made such a positive impression.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hello, thank you so much for letting everyone know your 5 star review. Glad to hear no problems and no issues. That's why we think we're ultra-reliable as well as ultra-fast.
Thanks for being with GoFibre,
Sam
Resposta da GoFibre Broadband
Hi Steve,
I'm delighted to know everything's working great and that we were able to get everything sorted for you.
Thanks for taking the time to leave a review and for choosing GoFibre. We really appreciate your support and hope you continue to enjoy your full fibre service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
A Experiência Trustpilot
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