The installation was seamless and professional. BUT. I don't see the logic of providing a router for fibre that has Ethernet ports that are 100MB. I have an old house with thick walls and... Ver mais
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Veja o que dizem as avaliações
Dale, Richard and Marc went over and beyond to ensure that my fibre connection was installed with minimal disruption to my day . Polite and courteous with explanation on every bit of the installation.... Ver mais
A empresa respondeu
To begin with the GoFibre engineer arrived early which was a hit so I could make more use of the rest of my day. The whole installation process went smoothly less than an hour and a half duration. He... Ver mais
A empresa respondeu
The whole process from start to finish was seemless. The engineer was friendly and very helpful. The installation took less than an hour and we back up and running. For the first time in ages we have... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
Informações de contato
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, Reino Unido
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4,8
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I haver reported GoFibre beforeI got…
I haver reported GoFibre beforeI got the money they said I can have for moving over to them in the form Of a credite also I complaind about the slow speed and my computer freezing up they told me my computer could not keep up with the speed The following day they offerd to upgrade me to a higher speed free for this year what is the point of that if my computer could not keep up with the speed To me its a con to get more money out of me As I do believe they are throteling me I decided to go else where am now on openreach and plusnet and since being with them I have not had any problems now. gofibre is after their money the fact that they did not provide a reliable conection and the speed I was paying for I am not refusing to pay but looking into other options Their equipment is still in my house If they send me a pre paid form I will post it on
7 de maio de 2026
Resposta da GoFibre Broadband
Hi Henry,
We're sorry to hear that you're still disappointed with your experience and that you've chosen to move to another provider.
Following your concerns, our technical support team investigated the issues you reported and carried out testing across your connection.
During this process, we found that the service reaching your property was performing as expected, and we worked with you to explore ways of improving the experience on the devices being used within the home.
The complimentary speed upgrade offered was intended as a goodwill gesture and an opportunity to enhance your overall experience with us, rather than as a response to any fault on the broadband service itself.
We appreciate that this does not change your perception of the service, and we're genuinely sorry that we were unable to meet your expectations. Regarding the equipment, our team can arrange its return and provide the appropriate details directly.
Thank you for giving GoFibre a try, and we wish you all the best with your new provider.
Gareth
GoFibre Customer Services
From start to finish they were very…
From start to finish they were very professional and made a tidy job with the installation.
7 de agosto de 2026
Resposta da GoFibre Broadband
Hi David,
It's always lovely to hear when the whole process goes smoothly from start to finish.
I'm delighted that you found the team professional throughout and that the installation was completed neatly and tidily. Our engineers take real pride in the quality of their work, so it's great to know that their efforts made such a positive impression.
Thank you for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback and hope you continue to enjoy your full fibre service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
everything was straight forward…
everything was straight forward remedial works were required which delayed the install but once this was completed install was fast and efficient the staff were friendly happy too answer and questions I can highly reccomend if your looking for fibre
5 de agosto de 2026
Resposta da GoFibre Broadband
Hi Tony,
It's great to hear that, despite the delay caused by the remedial works, everything came together smoothly in the end.
I'm delighted that once the additional work was completed, the installation was carried out quickly and efficiently. It's also wonderful to hear that the team were friendly, approachable and happy to answer any questions along the way.
Thank you for your patience during the process and for taking the time to leave such a positive review. Your recommendation means a great deal to us, and we're thrilled you're enjoying your GoFibre service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The service
The service, staff, and customer support were excellent, making the experience both straightforward and beneficial.
7 de agosto de 2026
Resposta da GoFibre Broadband
It's wonderful to hear that every part of your experience lived up to expectations. 😊
I'm delighted that you found our service, staff and customer support excellent throughout. Making things straightforward for our customers is something we work hard to achieve, so it's especially pleasing to know that your experience was both simple and beneficial.
Thank you for taking the time to leave a review and for choosing GoFibre. Your kind words mean a great deal to the team, and we're delighted to have you on board.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
I have never experienced a better team…
I have never experienced a better team of customer service! A model company!!
3 de agosto de 2026
Resposta da GoFibre Broadband
Hi Cary,
Wow, that's some praise!
Hearing that we're the best customer service team you've ever experienced is a huge compliment, and one the whole GoFibre team will be incredibly proud of.
We work hard to provide the kind of service we'd want to receive ourselves, so it's wonderful to know that made such a positive impression on you.
Thank you for your kind words and for choosing GoFibre. Reviews like this really do make our day!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent service for the installation
Excellent service for the installation. on time quickly and efficiently performed.
3 de agosto de 2026
Resposta da GoFibre Broadband
Hi Neil,
It's great to hear that everything went smoothly on installation day. 😊
I'm delighted that the team arrived on time and completed the work quickly and efficiently. We know how important it is to make the installation process straightforward and hassle-free, so it's wonderful to know that was your experience.
Thank you for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback and hope you continue to enjoy your full fibre service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Gentleman that installed it was…
Gentleman that installed it was curtious and very helpful
4 de agosto de 2026
Resposta da GoFibre Broadband
It's always nice to hear when a member of the team leaves such a positive impression. 😊
I'm delighted that the engineer was courteous and helpful throughout the installation. We know that a friendly face and a willingness to help can make all the difference, so it's wonderful to see that recognised.
Thank you for taking the time to leave a review and for choosing GoFibre. Your feedback is greatly appreciated, and I'll be sure to pass your kind words on to the team.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Did an excellent job
Did an excellent job, and the full fibre is a huge improvement from what we had before.
6 de agosto de 2026
Resposta da GoFibre Broadband
Hi Andrew,
It's always great to hear when customers notice the difference that full fibre can make. 😊
I'm delighted that the installation went so well and that you're already seeing such a big improvement compared to your previous service. That's exactly the experience we hope every customer enjoys after making the switch.
Thanks for taking the time to leave a review and for choosing GoFibre. We really appreciate your feedback and hope you continue to enjoy your new connection!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Brian,
That's exactly what we like to hear! 😊
I'm delighted that everything was handled quickly and efficiently. We know our customers value a smooth, hassle-free experience, so it's great to know we delivered.
Thanks for taking the time to leave a review and for choosing GoFibre. We really appreciate your support.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The Installation route was challenging
The Installation route was challenging. They could have said it was too difficult! They stuck at it and succeeded.
The 2 Teams involved were polite helpful, very capable, good natured and very determined to get it done.
I was informed by E mail of each stage and they turned up on time a very professional performance.
6 de agosto de 2026
Avaliação não solicitada
Resposta da GoFibre Broadband
Hi Jim,
I'm delighted to hear that, despite the challenging installation route, the teams stuck with it and found a way to get the job done. It would have been easy to focus on the difficulties, but it's fantastic to know that their commitment, expertise and perseverance shone through.
It's also wonderful to read your comments about both teams being polite, helpful and good-natured throughout the process. Combining great customer service with technical know-how is exactly what we strive for, and I'm sure everyone involved will be proud to receive such positive feedback.
I'm particularly pleased that you felt well informed at every stage and that the teams arrived when expected. Keeping customers updated and delivering on our commitments are things we take very seriously.
Thank you for taking the time to share your experience. I'll make sure your kind words are passed on to the teams involved, who will be delighted to know their hard work and determination were appreciated.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great customer service
Great customer service . No hard sell .. very competitive price. Can’t believe difference in speed , unbelievable. The technician that came to install our GoFibre was also excellent. On time, very respectful of property also very patient in helping us who are hopeless with technology get all set up . Wish we had changed sooner . Thank you 🥰x
5 de agosto de 2026
Resposta da GoFibre Broadband
Hi Pamela,
I'm delighted to hear that you've had such a positive experience with GoFibre, from the initial sign-up right through to installation. It's especially nice to see our sales approach recognised too. We firmly believe in helping customers make an informed decision rather than using a hard sell, so it's wonderful to know that came across.
It sounds like you're already seeing the benefits of full fibre as well! Hearing that the speed difference has been "unbelievable" is exactly what we love to hear.
I'm also pleased that our engineer looked after you so well on installation day. Arriving on time, respecting customers' homes and patiently helping to get everything set up are all things we take great pride in, and I'm sure they'll be delighted to know their efforts were appreciated.
Thank you for taking the time to leave such a lovely review. Your kind words will mean a lot to everyone involved, and we're thrilled to have you as part of the GoFibre community.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Overall experience really good
Overall experience really good, from getting signed up, to installation all went smoothly. Bar a minor problem with the switch over but upon messaging the situation was dealt with quickly
3 de agosto de 2026
Resposta da GoFibre Broadband
Hi Aimee,
I'm delighted that everything went smoothly during both the sign-up and installation process. We work hard to make switching as straightforward as possible, so it's wonderful to know that was your experience.
I also appreciate you mentioning the issue during the switchover.
While it's never ideal when something doesn't go exactly to plan, I'm pleased to hear that a quick message was all it took to get things resolved. That's exactly the kind of responsive support we aim to provide.
Thank you for taking the time to share your feedback and for choosing GoFibre. We're delighted to have you on board and hope you continue to enjoy the service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service and fitted in good time…
Great service and fitted in good time and tidy job done
5 de agosto de 2026
Resposta da GoFibre Broadband
Hi Garry,
It's great to hear that everything came together so smoothly.
I'm delighted that the installation was completed in good time and that the work was carried out neatly and professionally. Our engineers take real pride in leaving things tidy and causing as little disruption as possible, so it's always rewarding to see that recognised by our customers.
Thank you for taking the time to share your feedback. We're thrilled that you had such a positive experience and hope you continue to enjoy your GoFibre service for many years to come.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Everything went quickly and smoothly
Everything went quickly and smoothly. Rory in sales was proactive without being pushy and the installer was great. He moved a cable to make it less visible at my request and did his job quietly and efficiently.
All the online forms were simple and intuitive. I couldn’t ask for a better experience.
3 de agosto de 2026
Resposta da GoFibre Broadband
Hi David,
I'm delighted to hear that everything went quickly and smoothly from your first interaction right through to installation. Rory will be especially pleased to read your comments about his approach. Being proactive and helpful without being pushy is something we really value, so it's wonderful to see that recognised.
It's also great to hear that the installer took the time to tailor the installation to your preferences. Moving a cable to make it less visible might seem like a small detail, but it's often those extra touches that help turn a good experience into a great one.
I was particularly pleased to read your comments about our online forms too. Making things simple and intuitive for customers is something we continuously work on, so it's fantastic to know that part of the process felt effortless.
Thank you for taking the time to leave such thoughtful feedback. I'll make sure your kind words are shared with Rory and the installation team. Hearing that you "couldn't ask for a better experience" is praise we'll gladly accept!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Michael
I'm delighted to hear that you've been happy with our service, our products, and the team supporting them. We work hard to make sure customers enjoy not only a great full fibre connection, but also a positive experience every step of the way.
Knowing that we've delivered across all three is incredibly rewarding, and your kind words will be appreciated by everyone involved.
Thank you for choosing GoFibre and for taking the time to leave a review. We really appreciate your support and are delighted to have you on board. Great first name by the way.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Just got go fibre
Just got go fibre. The lads that installed it we great respected the house, listened and gave great advice about the router. So far go fibre broadband is great. No interference everything loads up much better then old provider. Streaming TV is much better.
4 de agosto de 2026
Resposta da GoFibre Broadband
Wow - thanks for that lovely review.
I'm really glad to hear your broadband service is much better and our team did a fab job.
We're very glad to have you as a customer.
Sam
Friendly and efficient installation
Friendly and efficient installation, well explained and tidy installation.
Great effort was made to ensure the customer was satisfied and confident in setting up connections etc
4 de agosto de 2026
Resposta da GoFibre Broadband
Hi Nigel,
Thank you so much for taking some time to review our service. We work hard to ensure our installs are fast and efficient so it's great to hear that was your experience.
Thanks for choosing GoFibre.
Sam
Resposta da GoFibre Broadband
Hi David,
thanks for letting us know about Cheryl's great service. She is a superstar!
Also, thanks for choosing GoFibre, we really value you as a customer.
Sam
Solution focussed and Prompt friendly service
GoFibre have been outstanding. Helpful, solution focussed and delivered exactly as promised. Engineer was friendly, helpful and punctual. Customer service has been brilliant. All in all the most positive experience.
3 de agosto de 2026
Resposta da GoFibre Broadband
"Solution focused" is a phrase that really stands out, because it captures exactly the approach we try to take with every customer interaction.
I'm delighted to hear that the team delivered on their promises and that you found everyone helpful throughout the process. It's also great to see your engineer recognised for being friendly, punctual and supportive on the day.
What I particularly enjoyed reading was your description of the experience as "the most positive". Feedback doesn't come much better than that, and it's something the whole team will be incredibly proud of.
Thank you for taking the time to share your experience and for your kind words about both our engineering and customer service teams. We're delighted to have you as a customer and truly appreciate your recommendation.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Resposta da GoFibre Broadband
Hi Tom,
Those are three qualities that never go unnoticed, so thank you for taking the time to highlight them.
I'm delighted to hear that the team left such a positive impression with their professional, polite and respectful approach. Whether it's an installation, a home visit or simply offering advice, treating customers with courtesy and respect is something we take great pride in.
Your feedback will be greatly appreciated by everyone involved.
Thank you for choosing GoFibre and for sharing your experience. We're delighted to have you on board and hope you continue to enjoy the service.
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who’s always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you’ll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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