The customer service is awful as they constantly push you to AI and avoid a live person discussion. You try things and if it does not work, AI posts for you to do the exact same thing again. No live... Ver mais
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Veja o que dizem as avaliações
I want to recognize Isaac Mills from the Fitzgerald, GA Windstream/Kinetic office. He installed our WiFi at our new residence. He was very professional, friendly and helpful. Thanks again Isaac for al... Ver mais
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The associate I spoke to was very compassionate and was quick to help me find a way to resolve my issue. I have had service for about 6 months for my smart TV and it also helps my phones spotty serv... Ver mais
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I appreciate GoKinetics effort to make an installation go smoothly in a timely manner. Your technicians are very knowledgeable and confident in completing their assignment. I have noticed swift remo... Ver mais
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Detalhes da empresa
Sobre Gokinetic
Escrito pela empresa
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Informações de contato
Estados Unidos
- gokinetic.com
4,0
Muito Bom
900 avaliações
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I can find what I want to know quickly
I can find what I want to know quickly. Easily to resolve any billing questions without wading through lots of things I have no interest in. The Eero app that is used with the routers is also excellent…once it’s installed.
21 de maio de 2026
Resposta da Gokinetic
Love to hear that's it's been a smooth experience for you, James! Just a DM away @gokineticfiber if you need us for anything at all.
Resposta da Gokinetic
You're so welcome ✨ If you aren't already, be sure to give us a follow on our socials @gokineticfiber
A good agent that addressed my issue on…
A good agent that addressed my issue on price.
27 de maio de 2026
Resposta da Gokinetic
Glad that our team was able to help! If you ever need them again, just reach out on any of our social channels @gokineticfiber
Very helpful prople
7 de maio de 2026
Resposta da Gokinetic
We're always here for you 🤝 Just a DM away on social @gokineticfiber if you ever need our team again.
Always great customer service!
13 de maio de 2026
Resposta da Gokinetic
That means so much to us and our team 🥰 Don't hesitate to reach out on social @gokineticfiber if you ever need us!
My installer did an excellent job with…
My installer did an excellent job with very nice customer service and knowledgeable
4 de maio de 2026
Resposta da Gokinetic
Love to hear that! We hope you're enjoying your service with us ✨ Be sure to give us a follow @gokineticfiber
I was told that if I went to fiber optic I would get a 200.00 gift card well still waiting.
I was promised a 200.00 dollar gift card for switching to fiber optic well still waiting.
26 de maio de 2026
Resposta da Gokinetic
HI Mr. Gillum, thank you for sending in your review regarding your rebate offer. I have submitted to management for escalation and you should receive via email early next week. Please reach out to me directly at uniticanhelp@uniti.com if you do not receive by Wednesday. Thank you! <Maggie
Support help from Kris
The tech person her name was Kris she was great. I’m 75 and not really good with wi-fi issues. She answered all my questions and worries. She’s sending a wi-fi booster as I’m having issues with streaming. Haven’t seen it yet but she will send it. At least I hope so. But I really like her and she takes her job serious and is a joy to deal with. Simply the best. Not sure about the date. I think it’s closer.
10 de maio de 2026
Resposta da Gokinetic
We're so glad Kris was able to get you the help you need. We're always here for you, Jim. If you still haven't gotten it, you can email us at wincanhelp@windstream.com, and we'll check on things.
Disappointed loyal customer
Because for the last two months and a half I have called every single day about my referral reward I have gotten so many different answers it took up so much of my time and the person I referred It’s talking about switching Internet providers because your company did not live up to its promotional referral gift card promotion that they promised and it is all messed up in the system and nothing has been done about it and I continue to waste my time and call your company about this problem and I get so many different answers from management and never get my problem solved
20 de abril de 2026
Resposta da Gokinetic
HI Delores! Thank you for sending so I could investigate further. It looks like the customer you referred has never made a payment and therefore the referral reward is not valid nor would their intro reward activate as it is reliant on good payment standing after 90 days. I'm sorry that this has not been clearly explained. Please reach out directly to me at uniticanhelp@uniti.com if you have any further questions. Thank you! <Maggie
Service is good. Customer support needs work.
Service is fantastic. No issues there. However, I was charged twice for my first month of service, and when I tried to contact customer support I was told that I would receive a credit towards my 2nd month and that the matter was closed and there was no refund possible. TERRIBLE customer service.
21 de maio de 2026
Resposta da Gokinetic
Hello Mr. Mery! I'm sorry about the double payment. I am showing both have been received as of the 18th and 19th. I've escalated with financial services to double check on if we can have on of those reversed. If so, it should be back in your bank account with a week or so. If you have any further questions, please email me directly at uniticanhelp@uniti.com. Thank you! <Maggie
Excellent customer service and pricing
Excellent customer service and pricing! I highly recommend them!
26 de maio de 2026
Resposta da Gokinetic
Thanks for the shoutout, Wayne 🥰 We're so lucky to have you as a customer! Stay connected by following us @gokineticfiber
Good and amazing .
26 de maio de 2026
Resposta da Gokinetic
Appreciate it! Stay up-to-date with all things Kinetic by following us on social @gokineticfiber
There is “lag time” between pressing…
There is “lag time” between pressing the button on the remote to response. We didn’t have that with Blue Ridge.
30 de abril de 2026
Resposta da Gokinetic
Our support team would be happy to see what's going on. If you can email us at wincanhelp@windstream.com, we'll get you connected with someone there to troubleshoot things further.
Operator was easy to understand and…
Operator was easy to understand and gave me step by step instructions and we had success !!!
26 de maio de 2026
Resposta da Gokinetic
We love a smooth experience ✨ Thanks for sharing this with us! Don't forget to give us a follow @gokineticfiber
The technician was knowledgeable and…
The technician was knowledgeable and did his job expertly and in a timely manner.
29 de abril de 2026
Resposta da Gokinetic
We love a quick fix 😎 Thanks for sharing! Stay connected with all of us here at Kinetic on social @gokineticfiber
The phone Tech and in home Tech were…
The phone Tech and in home Tech were very helpful. The Young Man that came to my home was well attentive to what I had experienced with my WiFi problems. Apparently the initial modem was not suited for fiber optics, so I never had the 500 speed I was paying for from the beginning. All is well now!
26 de maio de 2026
Resposta da Gokinetic
We want you getting the most out of your service with us. So glad our crew was able to help make that happen 🤝 Reach out anytime you need us again @gokineticfiber
I’ve had no serious problems of any…
I’ve had no serious problems of any kind and at any time that I have called Customer Service for whatever reason the representatives has always been pleasant, concise and helpful
12 de maio de 2026
Resposta da Gokinetic
We've got your back, Richard 🤝 Appreciate you being a customer with us! Always a DM away @gokineticfiber if you ever need us again in the future.
Quick response and solved everything…
Quick response and solved everything professionally and proficiently.
12 de maio de 2026
Resposta da Gokinetic
Thanks for the review, Karl! Glad our team made it a smooth experience for you. Be sure to give us a follow on Threads and Instagram @gokineticfiber
Always great understanding
great understanding people,,and the Internet is fast no problems..🫡🇺🇲Ryan thank you sir!
28 de fevereiro de 2026
Resposta da Gokinetic
Glad you've had such a great experience with us! Ryan will be happy to see this 🙌 Don't forget to give us a follow on social @gokineticfiber
Resposta da Gokinetic
Thanks for taking the time to leave us a review, Albert! Don't forget to follow us on social @gokineticfiber
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