The customer service is awful as they constantly push you to AI and avoid a live person discussion. You try things and if it does not work, AI posts for you to do the exact same thing again. No live... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I want to recognize Isaac Mills from the Fitzgerald, GA Windstream/Kinetic office. He installed our WiFi at our new residence. He was very professional, friendly and helpful. Thanks again Isaac for al... Ver mais
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The associate I spoke to was very compassionate and was quick to help me find a way to resolve my issue. I have had service for about 6 months for my smart TV and it also helps my phones spotty serv... Ver mais
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I appreciate GoKinetics effort to make an installation go smoothly in a timely manner. Your technicians are very knowledgeable and confident in completing their assignment. I have noticed swift remo... Ver mais
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Detalhes da empresa
Sobre Gokinetic
Escrito pela empresa
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Informações de contato
Estados Unidos
- gokinetic.com
4,0
Muito Bom
900 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I greatly appreciate the experience and…
I greatly appreciate the experience and that they were able to lower our bill to a competitive price.
4 de maio de 2026
Resposta da Gokinetic
Woohoo 🥳 We're happy to hear that your billing concerns were addressed so efficiently, Courtey, and we appreciate you contacting us. We’re always here if you need us — just reach out to us on social @gokineticfiber
Resposta da Gokinetic
Yay 🥳 Thanks for letting us know that you're enjoying your time with us, Lakeshia! We really appreciate your feedback and encourage you to reach out if you ever need our support again. Feel free to stay up to date with us on our socials @gokineticfiber
Always nice people that I have spoke toi
15 de abril de 2026
Resposta da Gokinetic
That's so great to hear, Phyllis 💚 as it's always our goal to give you friendly, supportive service. If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Understanding of the competitive…
Understanding of the competitive environment of pricing
1 de maio de 2026
Resposta da Gokinetic
Happy to hear that the price is right, Timmy 😁 and we really appreciate the review! Know that we're always here if you ever have questions or concerns, and we hope that you'll feel free to stay connected by giving us a follow on social @gokineticfiber
Resposta da Gokinetic
Our techs are great 💚 and we're so happy to hear that you think so too, Peter! Please don't ever hesitate to reach out should you ever need us, and please feel free to stay connected by giving us a follow on social @gokineticfiber
No longer able to receive Windstream…
No longer able to receive Windstream email on my laptop. It asks me to verify with a code sent to my sms but I never get a code.
2 de junho de 2026
Resposta da Gokinetic
Thank you for sharing your feedback. I’m sorry to hear you’re having trouble accessing your Windstream email and not receiving the verification code by text.
Please reach out to me directly at uniticanhelp@uniti.com, and I’d be happy to look into this further with you.
Thank you,
Maggie
Was on the phone for a while getting…
Was on the phone for a while getting the issue resolved everything and everyone was very professional and courteous.
15 de abril de 2026
Resposta da Gokinetic
This makes our day 🥳 and we can't wait to share your compliments with the crew! Know that it's our pleasure to be your service provider, and please always feel free to reach out should you need us again. We hope that you'll follow us on social @gokineticfiber for the latest tips and updates!
The personality of the repairman and…
The personality of the repairman and his knowledge!!
12 de maio de 2026
Resposta da Gokinetic
We love that your tech was left such a wonderful impression, Carolyn, and we can't wait to share the compliment! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Satisfaction guaranteed (my experience)
Your customer service representative was top notch!
She kept me from closing my account which I expected I would be doing that day.
All around great product and service.
6 de maio de 2026
Resposta da Gokinetic
We love that our crew was able to provide you with a resolution, Scott, and we'll be sure to let your agent know that they did fantastic work! Know that we're always here if you ever have future concerns, and don’t forget to follow us on social @gokineticfiber
Roxanne was very patient and…
Roxanne was very patient and pleasantwith me even though I was a little loud and frustrated. Thank you, Roxanne. And the outcome of my problem was great.
1 de junho de 2026
Resposta da Gokinetic
Roxanne's gonna love reading this 💚 and we can't wait to share it, Linda! Thanks for taking the time to share your feedback and know that we're always here if you ever need to reach us again. We hope that you'll give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Terrific speed at a decent price
Terrific speed at a decent price. Helpful customer service.
1 de maio de 2026
Resposta da Gokinetic
Pumped to hear that the speeds are excellent and the price is right, Patrick! We love hearing from happy customers, and we really appreciate you taking the time to share your review. We’re always here if you need us — just reach out to us on social @gokineticfiber
Very helpful and quick
2 de junho de 2026
Resposta da Gokinetic
That's what we love to hear, Matthew! Speedy and efficient service is our goal, and it's great to hear that you had such a great support experience! Know that we're always here if you need us, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Resposta da Gokinetic
That's awesome to hear, Hannah, and we'll be sure that your rep knows that they did an awesome job! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
I've called several times to get help…with my emails, and other computer problems. I've had a few problems with dish, but they to have always solved the problems that I've had.
I've called several times to get help with my emails, and other computer problems and with my tv. No matter when I've called I've been given great service. The people have been very kind, even though I know very little, and by no means am I tech savvy. The people who work there take time to tell me what I need to do, and they don't ever get angry or upset. That helps so much, and it makes me know that having been a customer for over 19 years has been a great choice to remain with your company.
26 de maio de 2026
Resposta da Gokinetic
It warms our hearts to hear that you've felt so consistently supported during your time with us, Terry, and we really appreciate you taking the time to make us smile 💚 Know that we're always here if you need us, and that it's a pleasure to be your service provider. Please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Resposta da Gokinetic
We're so happy to hear that you've felt supported while calling us, William 💚 and we appreciate you reaching out! If you'd like to share more about your positive experience, please tag us @gokineticfiber — your feedback helps us continue to provide outstanding service!
Great Company!
I just moved and had my Kinetic service transferred to my new home. The Technician had the service running in 1 and 1/2 hours, and started from scratch since the home is new.
Great Service, Great Company!
19 de maio de 2026
Resposta da Gokinetic
Woohoo! Happy to hear that your move was made easier with our service, Timothy, and congrats on the new home 🥳 Know that we're always here if you ever need our support again and give us a follow @gokineticfiber on any of our social channels to stay connected with us!
I was trying to setup my voicemail the…
I was trying to setup my voicemail the code wouldn't be recognized so I call customer service and gave my information only to be transferred to someone else and again and again I had to give all my information to everyone single person I talked to. I was on the phone for at least a half hour, I must have talked to six different people and guess what still no one could help getting it set up. Regretting getting this service no customer service that can resolve any issues it took almost a month to get our house number transferred and the phone service is not unlimited calls, plus we were not supposed to have a bill for three months now I have a passed due Bill it's only been two months I'm thinking about going to Xfinity again.
27 de maio de 2026
Avaliação não solicitada
Resposta da Gokinetic
HI Barb! I’m sorry to hear about your experience. I understand how frustrating it must have been to be transferred multiple times, repeat your information to several different representatives, and still not get help with setting up your voicemail. I also understand your concerns about the delay in transferring your phone number, the confusion around your calling plan, and receiving a past-due bill sooner than expected. If you still need additional assistance, please email me at uniticanhelp@uniti.com with "Trust Pilot Review" in the subject line and include your full name and account information. Once I receive that information, I’ll investigate these concerns further and reach out as appropriate. <Maggie
Immediately notified about service…
Immediately notified about service being down. Good about estimating more or less when service will be restored. Service was restored sooner than the time given.
25 de maio de 2026
Resposta da Gokinetic
Nothing better than that 🙌 We really hope things run smoothly from here on out, but reach out anytime on Facebook or Instagram @gokineticfiber if you need us again.
All I can say is they did their best
All I can say is they did their best. I needed a new modem, mine couldn't be fixed. It was sent and I was told it would be here in 1-2 business days. On day 4 it still hadn't arrived. I called in and was told UPS lost it. Another one was overnighted which came the next day. In activating it I called tech support for help to change the username and password to one of my choosing. The "edit" I was told to click on was NOT there, which caused us both frustration. It was finally there the next day, so obviously it takes some time for it to show up on the portal. NOW, surprise, yesterday I received another modem, the one that was lost! Now I have 2 modems to return, no box to send the original one in and no return labels. I lost my internet when we had a huge storm and it couldn't be reactivated by tech support. Everyone tried their best but this has been a mess and it cost me $50 on my cell phone bill for data overage as I don't have unlimited and had to rely on my phone for a week while I waited for a fix. UGH. This has not been a good experience.
22 de maio de 2026
Resposta da Gokinetic
We want to say how sorry we are that things went this way. It's important to us that we make it right. Do you mind emailing us at wincanhelp@windstream.com? We'll get you connected with someone on our support team who will look closely at everything and do what they can to help.
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