The customer service is awful as they constantly push you to AI and avoid a live person discussion. You try things and if it does not work, AI posts for you to do the exact same thing again. No live... Ver mais
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Veja o que dizem as avaliações
I want to recognize Isaac Mills from the Fitzgerald, GA Windstream/Kinetic office. He installed our WiFi at our new residence. He was very professional, friendly and helpful. Thanks again Isaac for al... Ver mais
A empresa respondeu
The associate I spoke to was very compassionate and was quick to help me find a way to resolve my issue. I have had service for about 6 months for my smart TV and it also helps my phones spotty serv... Ver mais
A empresa respondeu
I appreciate GoKinetics effort to make an installation go smoothly in a timely manner. Your technicians are very knowledgeable and confident in completing their assignment. I have noticed swift remo... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Gokinetic
Escrito pela empresa
The Kinetic Promise™
Written by the company
Free Whole Home Wi-Fi Set Up included with every plan. Every room and every device connected.
Our professional technicians are committed to making sure every room and every device is connected before they walk out the door. Strong wall-to-wall coverage with no dead spots. Friendly local techs who care about getting it right. Digital certificate verifying Wi-Fi coverage. 24/7 real-time chat and support.
What to expect on installation day
- Appointment confirmation and installation: Your technician will call you the day of your appointment and complete setup and installation.
- Equipment setup and coverage validation: We'll place your gateway where it gets the strongest signal and check for any dead spots.
- Every room and every device connected: We provide a digital certificate verifying wall-to-wall Wi-Fi coverage.
What is included in my free installation and setup?
Our professional technicians will install and set up your new Wi-Fi so that you have wall-to-wall coverage with no dead spots. They’ll connect all of your devices (phones, computers, TVs, smart devices, etc.) so that your home is working just the way you want it to.
Is there anything I need to do prior to my Whole Home Wi-Fi Set Up?
Make sure that you have provided Kinetic with your current phone number and arrange for someone 18 years or older to be present at the time of installation. Otherwise, your appointment will need to be rescheduled and result in a delay in setting up your Kinetic Wi-Fi service.
What should I expect during my Whole Home Wi-Fi Set Up?
During your Whole Home Wi-Fi Set Up, the technician will confirm all connections are working both inside and outside your home and install new wiring if necessary. The gateway is set up, then the technician assesses the Wi-Fi environment and makes recommendations for what you may need to optimize the signal throughout your home, such as additional Whole Home Equipment. Once the best possible Wi-Fi connection is verified, they will make sure your devices are signed in and ready to be used on your new network.
Does the technician need access to every room in my home?
Technicians will only enter rooms with your permission. If certain areas in your home are inaccessible or restricted, just let them know. However, be aware they can only certify your Wi-Fi signal in the sections of your home they’re able to inspect.
Will my yard be damaged during the installation process?
Protecting your property is our priority. Our technicians use precise tools and techniques to minimize disruption to your yard. When burying a fiber line, we create a small, clean groove which is immediately filled in as we proceed. This helps ensure minimal visible impact once the line is buried. If there's anything you’re specifically worried about, just let your technician know.
Informações de contato
Estados Unidos
- gokinetic.com
4,0
Muito Bom
898 avaliações
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just as bad as windstream
She was very nice and tried but I still can't get log into Kenetic. I was told to wait a week and try again. I have been trying to log in for about a month now. I was told by my sales person to wait and try then call, installer told me to wait a week and then try then call, and now I am being told to wait another week and try again then call if it doesn't work. The agent was great but my Kenetic experience has been horrible. They left a line laying in my yard and drive way for over a month. The internet is spotty in part of my house even though I was told this would not be an issue. Tv's that I never had an issue with now tell me they are connected by have not internet so I have to forget the internet and resign in to Kenetic every time I was to use that device. I wish I would have stayed with Spectrum.
1 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
Sea, I’m sorry to hear how frustrating this experience has been, especially with the continued login issues, the line left in your yard, and the service not performing the way you were led to expect. I appreciate you recognizing the effort of the agent you spoke with, but I understand that does not make up for the overall experience you’ve had. If you need additional assistance, please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject line and include your full name and account information. I’d be happy to investigate the matter further and reach out once I’ve reviewed everything. <Maggie
Overall Great Experience
Installation was quick and very professional! Excellent experience so far over all and a great price!
22 de julho de 2026
Avaliação não solicitada
Kinetic has a great product that’s fast…
Kinetic has a great product that’s fast and remarkably reliable. In my 4 years of service with kinetic I have never experienced an outage of any inconvenience. As long as Kinetic can retain me and provide reliable service, I’m a loyal customer.
21 de julho de 2026
Avaliação não solicitada
The customer service is awful as they…
The customer service is awful as they constantly push you to AI and avoid a live person discussion. You try things and if it does not work, AI posts for you to do the exact same thing again. No live person to talk with and they will schedule an appointment for a service tech to visit in several days. Went to Starlink and better product and they did what they said that they would do and product works.
16 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
John, I’m sorry to hear that your experience with our customer service and support process left you so disappointed. I understand how frustrating it is when you’re trying to get help and feel like you’re being routed through the same steps without getting the direct assistance you need. If you would like me to look into this further, please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject line and include your full name and account information. I’d be glad to investigate and follow up with you after reviewing the details. <Maggie
We did not leave a positive review on…
We did not leave a positive review on our experience. The crew buried the cable and left our lawn rough and uneven. They made no attempt to smooth out the trenched area.
21 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
James, I’m sorry to hear about your experience following the cable burial work. I understand how frustrating it is to be left with a lawn that was not properly restored after the job was completed. If you need additional assistance, please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject line and include your full name and account information. I’d like to investigate the situation further and reach out once I’ve had the opportunity to review it. <Maggie
Mario was so helpful
Mario was so helpful. He understood my needs and was so kind.
20 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
So glad Mario left such a great impression! We'll be sure to pass this along to him. If you ever need anything down the road, feel free to send us a message on our socials @gokineticfiber.
Very satisfied with the service
Very satisfied with the service. The technicians were very courteous and professional. Highly recommended 💖
21 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
Thanks for that recommendation, Vivian — we appreciate it! Let us know if you ever need anything by sending us a message on our socials @gokineticfiber.
I would leave no stars if I could
I would leave no stars if I could. Our internet has been out for over four days. It happened on a Thursday afternoon and we have tried calling multiple times to report it, no one has answered the phone, returned our calls or even addressed why the internet has been out and no one has fixed it. The customer service sucks, even trying to find how to leave a review proved difficult. A service person hasn’t come by, we haven’t gotten a phone call back, instead Kinetic sent us a text saying the internet was fixed, it’s not. We’ve reboot the modem, router, and it’s still not fixed. Also a text when customers have been trying incessantly to get a hold of you is unprofessional, infuriating, and shows a complete lack of professionalism and basic customer service. We will absolutely be switching internet providers. And clearly this review will not change their piss poor service, but this is the only way to even connect to the company. With that said, you guys suck and please remember that your customers don’t pay for no calls back or to be without internet THAT THEY PAY FOR!
15 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
Mack, I’m very sorry for the frustration and inconvenience you’ve experienced, especially after being without service for several days and not receiving the communication or support you should have been able to expect. I understand how upsetting it is to repeatedly try to get help, only to feel ignored and receive updates that do not reflect the actual issue. If you’re open to it, please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject line and include your full name and account information. I’d be happy to investigate this further and reach out after I’ve reviewed the details. <Maggie
It’s good service and they help connect…
It’s good service and they help connect all ur TV game consoles.
19 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
We love to hear it, Mayra 😁 and we hope that you're having a blast with your new setup! Know that we're always around if you ever need support, and for more updates and insights from us, you can give us a follow on social @gokineticfiber
My bill was going up and up
My bill was going up and up, I called and the guy said he could get it down to 50.00 for 2 years and I would see that it would reflect on this months bill, nothing has changed, these people have people working for them that will tell you what you want to hear,just to get you off the phone. I did a survey saying the same things I'm saying here and they thanked me for such a good survey.
13 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
Hello! I’m very sorry to hear about this experience and understand how frustrating it must be to be told your bill would be reduced to $50.00 for two years and reflected on this month’s statement, only to see no change. I also regret that your feedback in the survey did not seem to be acknowledged appropriately. I would like the opportunity to look into this further and personally help get answers for you. Please email us at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate and follow up with you directly. <Maggie
Kinetic has lied twice about sending me…
Kinetic has lied twice about sending me rewards just to turn around and not do anything
15 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
Hello! I’m very sorry to hear about this experience. I understand how frustrating it is to be told twice that rewards would be sent and then have nothing happen. I’d like the opportunity to look into this further and help get some answers for you. Please email us at uniticanhelp@uniti.com with Trust Pilot Review in the subject line and include your full name and account information so I can investigate and reach out to you directly. <Maggie
Customer service
The associate I spoke to was very compassionate and was quick to help me find a way to resolve my issue.
I have had service for about 6 months for my smart TV and it also helps my phones spotty service in my home perfectly.
14 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
So glad we could get that fixed for ya, Jerry! Don't hesitate to send us a message on our socials @gokineticfiber if anything else comes up.
Worst Customer Service Ever
I have been a Windstream customer for 10 years and three months. Until now, if I needed a tech for service, the wait time was reasonable. But when contractors cut the cable to my house, and I called to report it, I was told it would take SEVEN days for a tech to come and repair it. This morning, on my way to work, I saw that my neighbor across the street had a temporary drop from Windstream at their house. That clearly means one of Windstream's technicians was across the street repairing my neighbor's internet, but did not fix mine.
It is now day seven, and I checked my account, and my ticket date has been moved from 7/17 to 7/22. I would note that the day I posted this review, on my way home, I noticed a contractor working on my street and chatted with him about the long delay in getting a Kinet Tech out to fix my drop. He volunteered to fix it and spent 3 hours digging and splicing the old drop so I could receive a signal again, and I was so grateful to him. He was one hard-working man, and his employer should be happy to have him. But now I have the temporary dorm to worry about. I'm hoping Kinetic management will wait up and start doing their job.
9 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
HI Jim, I’m very sorry to hear about this experience, especially after being a Windstream customer for more than 10 years. I understand how frustrating it must have been to report a cut cable and then be told you would have to wait seven days for repair. I also understand why seeing a temporary drop installed at a neighboring home would have made the situation even more upsetting. This is not the experience I want for a long-time customer, and I would appreciate the opportunity to look into what happened and follow up with you directly. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate this further and reach out to you. <Maggie
I appreciate GoKinetics!
I appreciate GoKinetics effort to make an installation go smoothly in a timely manner. Your technicians are very knowledgeable and confident in completing their assignment. I have noticed swift remote responses via TV & cell phone with Fiber Optics. Thank you for your patronage!
13 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
Woohoo! We're thrilled to hear everything is going great 🙌 Thanks for taking the time to leave us a review, and feel free to tag us @gokineticfiber if you share your experience on social!
Tried to get new service for a week and…
Tried to get new service for a week and a half. Dysfunctional company couldn’t get an installer out to me. First scheduled install, no one showed, no correspondence, I had to call them and go through 2-3 people to find out why. They wanted my SS number which seemed suspicious. Second and third scheduled install appoints didn’t show and no one corresponded, I had to contact them. For second appointment failure they wanted me to send them a document showing I owned the house. And third appointment, just overbooking on their part and no show. Finally a customer relations person called me, was uncaring, unknowledgeable about Kinetics pricing, and unauthorized to help me.
13 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
Hello! I’m very sorry to hear about this experience. I understand how frustrating it must have been to spend a week and a half trying to start new service, only to deal with multiple missed installation appointments, lack of communication, and repeated follow-up on your end. I also understand why requests for sensitive or ownership documentation would have added to your concerns, especially without clear explanation or resolution. This is not the level of service I want anyone to have, and I would appreciate the opportunity to investigate what happened and follow up with you directly. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can review this more thoroughly and reach out to you. <Maggie
They disconnected my internet for no…
They disconnected my internet for no reason. I was then on the phone with them for 5 hours trying to get it reconnected. And no one could get it to work. 3 hours later (this is not 8 hours with no internet and I work from home so essentially I had to take an entire day off because of this) a tech called me and said he was able to reconnect it, that it only took 10 minutes, and that he has no idea what any of the people I spoke to this morning were doing but it was simple and should not have taken anywhere near this long. Shout out to Andy for fixing the issue!! Kinetic sucks. I have had so many issues with them. Thank god I am switching to another provider
14 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
HI Kathleen! I’m very sorry to hear about this experience. I understand how disruptive and frustrating it must have been to be without internet for that long, especially while working from home. I appreciate you taking the time to share these details, and I’m glad Andy was able to get your service restored. I would like the opportunity to look into what happened and follow up further. Please email me at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information so I can investigate this issue more thoroughly and reach out to you directly. <Maggie
Positive experience
I want to recognize Isaac Mills from the Fitzgerald, GA Windstream/Kinetic office. He installed our WiFi at our new residence. He was very professional, friendly and helpful. Thanks again Isaac for all of your help!
9 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
We'll make sure to let Isaac know that he did amazing work, and we hope that you're having a blast with your new setup, Renee! Thanks for taking the time to share your feedback, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
Service loss for half a month
On June 11th, 2026 we discovered our landline was not working. Found out the copper telephone line had been severed. Called in a ticket that was closed the next day with a promise of forthcoming fiber service. Don't want fiber, called in another ticket that was closed with an install date. We already had Spectrum fiber and didn't want VOIP. Well, auto-pay kicked in before I realized I was charged for an entire month of service. Called in today, transferred 3 times and the 4th was when I lost it. Finance wanted to transfer me to Repair to open another ticket so I could call Finance back with the outage date and an open ticket number. They wanted the customer to find out information already in their database. All after already spending 40 minutes on the phone. WTF? The bill was +$60 bucks and I would settle for half but, I figure a dismal report is worth the loss.
11 de junho de 2026
Avaliação não solicitada
Resposta da Gokinetic
I’m very sorry for the frustration and inconvenience this has caused. I understand how upsetting it is to report a severed copper landline, have tickets closed without the issue being resolved the way you requested, and then be charged for service you were not able to use. I can also understand how exhausting it must have been to spend so much time being transferred and then be asked to track down information that should already have been available. That is not the experience I want for you, and I’d like the opportunity to look into this further and help work toward a resolution. Please email me at uniticanhelp@uniti.com with Trust Pilot Review as the subject line and include your full name and account information so I can review this in more detail and assist. <Maggie
Amazing kinetic advocate
Mr. Austin trantham is a wonderful employee, he was very informative and helpful even though he was disappointed he couldn’t fix the issue himself and had to call other people for help , he gave updates and communication was excellent. I recommend him ! Thank you again Austin ! - 505 family
7 de julho de 2026
Avaliação não solicitada
Resposta da Gokinetic
It's great to hear that Austin called for backup when needed and ensured that you stayed informed, and we'll be sure to let him know that he left you impressed with his professionalism! Thanks for taking the time to share your feedback, and please feel free to give us a follow @gokineticfiber on any of our social channels to stay connected with us!
It was all right for what we needed…
It was all right for what we needed good for games and multiple devices no problem
13 de maio de 2026
Avaliação não solicitada
Resposta da Gokinetic
Hi Lee! Thank you for your feedback. I’m glad to hear the service worked well for gaming and supported multiple devices without any issues, though I understand it may have only been all right for your overall needs. I’d appreciate the opportunity to look into your experience further and see how we can help. If you’re willing, please email us at uniticanhelp@uniti.com with the subject line Trust Pilot Review and include your full name and account information. Once I receive that, I’ll investigate the matter and follow up with you directly. <Maggie
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