GoodFoodDelivered Avaliações 

2.420
•
O TrustScore é 2 de um total de 5

2,2

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Just received my order 7 weeks late! took ages to get a reply, contacted Inpost myself only to hear the parcel wasn't even there despite having been given tracking. Did get a refund for missing items... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered goods on 11 October. Notified on the 13 October that my order was on its way, but from what I can make out the delivery company has yet to pick it up. I emailed the customer services team on 1... Ver mais

Avaliado com 2 de um total de 5 estrelas

Took 8 days to arrive, two items replaced with stuff i don't want, no contact to ask if I wanted a replacement, wish I had looked on here before ordering 🤦🏻‍♀️😮‍💨, waiting to hear back from my ema... Ver mais

Avaliado com 3 de um total de 5 estrelas

Ordered various nuts and fruit, arrived minus the dried kiwi fruit. Emailed customer care and was asked had I had a substitution? Replied immediately that I hadn’t. Have emailed again since asking wha... Ver mais

Detalhes da empresa

  1. Loja de Produtos Saudáveis

Escrito pela empresa

UK's leading online retailer of Nuts, Dried Fruits, Olives & Other Healthy Snacks. All orders are picked & dispatched from our warehouse in London, UK - Delivered By Couriers.


Informações de contato

2,2

Ruim

O TrustScore é 2 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,2

Todas as avaliações

(2.420)

51 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Some of my order missing

Some of my order missing, one email asking me to take pictures of delivery box, which appeared to me to be in tacked....then no communication despite several emails from me, at least £13 worth of items missing.

28 de novembro de 2023
Avaliado com 1 de um total de 5 estrelas

Absolutely hopeless organisation

Absolutely hopeless organisation. Order was due to be delivered on 1st December 2023. Received an email pushing it back to 5th December 2023. On the day had to chase them for confirmation it was going be delivered but received nothing at all: Finally, received notification on 6th December 2023 that they were refunding me.
Sounds like a business out of control.

6 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Awful Awful Awful customer service

Awful Awful Awful customer service.

Placed an order back mid October for some honey roasted nuts as they were on offer and other various bits only to have the items "delivered" but no nuts which was the main reason for the order. Contacted customer service which took over a week to respond to advise they will "check" and get back to me.

Weeks passed having to recontact and chase they then asked what items were missing, I had told them again for the 3rd time, they finally said they will either refund or resend (no option given for me to choose).

Another few weeks passed and here we are, still waiting for a refund almost 2 months later. Terrible communication. Happy to take your money but hard to get it back!!! I would not recommend them based on my experience

18 de outubro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Delivery too longer than anticipated…

Delivery too longer than anticipated and the fruits weren’t particularly dried up as stated, tasted too sweet like coated in some syrup before they’re dried up losing its original taste. The banana chip was However good.

24 de novembro de 2023
Avaliado com 2 de um total de 5 estrelas

I ordered 4 sample packs of items that…

I ordered 4 sample packs of items that I wished to try. 1 of the items received was incorrect(wrong item), Only 1 sample had a descriptive label, and the other 2 were so loosely packed that they were poorly presented, having got knocked about in transit. There was no communication from seller. 2 of the items were very tasty, but I will not be re-ordering.

24 de novembro de 2023
Avaliado com 1 de um total de 5 estrelas

This firm are disgusting as I ordered a…

This firm are disgusting as I ordered a few of there goodies and the instantly started sending 8 items a month and taking £18.99 from my account every month yet I have told them over and over I don't want them.as I don't eat what they send me out as I am not allowed chilli,sweet things.ect.they ignore me and are still taking my money.i don't know what to do about it don't get involved with them..

22 de novembro de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Except for the Popcorn

Except for the Popcorn, our order was fine, and of good quality.
BUT the Popcorn was alive with a type of fly, with its faeces, which you could visibly see moving around, the packet was completely sealed and unopened.
Have taken photos, and sent them to GoodFoodDelivered along with a message.
Disappointed that they only gave us a refund for the cost of the popcorn as a good will gesture. I do feel it should be taken seriously, with an explanation as to how this occurred.

20 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Bad service

Wrong order arrived, eventually after pushing to know what was going on I got my order only to find the coke was 7 months out of date!

24 de outubro de 2023
Avaliado com 1 de um total de 5 estrelas

Still waiting for £6.85 refund after 4 weeks

Had an order delivered on the 11th October but 1 item was missing so I contacted them. Received a reply later the same day to say the item was out of stock and they would refund me for the missing items. It’s now the 8th November, and even after contacting them a number of times I’m still waiting for them to refund me the massive amount of £6.85. Am now going to open a case through PayPal and will buy my dried fruit & nuts elsewhere from now on.

11 de outubro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

An item I ordered was out of stock

An item I ordered was out of stock but the website didn't say so. They then sent an alternative with different ingredients in without contacting me to see if that was OK. I emailed them but instead of offering a refund they simply said that they were having supplier issues so picked something else to send. This was not a cheap item so maybe they should consider emailing their customers or updating their website better.

31 de outubro de 2023

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