Goody Paws Avaliações 

Resposta da Goody Paws

19 de jan. de 2025

Hi Cherish,

Thank you so much for your kind words! 🌟 We’re delighted to hear that you had a positive experience with Goody Paws and that our products met your expectations in both quality and sizing. 🐾💖

Your support means the world to us, and we’re so grateful to have amazing customers like you. If you ever have any questions or need assistance, we’re always here to help!

Warm regards,
The Goody Paws Team

Resposta da Goody Paws

7 de jan. de 2025

Thank you so much for your lovely review! 🌟

We're thrilled to hear that you’re happy with your second harness from Goody Paws.
It’s wonderful to know the design and quality met your expectations and that your order arrived just in time for Christmas. 🎄🎁

We’re so glad your puppy enjoyed the little Christmas gift—your furry friend deserves the best! 🐾

Your kind words mean the world to us and motivate us to continue providing beautiful, high-quality products and exceptional service.

Thank you for choosing Goody Paws; we’re always here for you and your pup! 💖🐶

Warm regards,
The Goody Paws Team

Resposta da Goody Paws

20 de dez. de 2024

Dear Alice,

Thank you for sharing your feedback. We take all customer concerns seriously and aim to provide the best possible service.

However, we feel it’s important to clarify the timeline of events for context. You first reached out to us via email on Thursday at 12:46 PM after you received one parcel, and we received your message promptly. Despite our standard response time being within 24 hours, you left your Trustpilot review at 5:21 PM the same day—less than five hours later—even before we had an opportunity to investigate and respond thoroughly.

Your order consisted of two parcels due to packaging constraints, as explained in our email correspondence. Both parcels were dispatched at the same time, and tracking information confirmed that one had been delivered and the other was out for delivery but not showing a time.
To address your concerns proactively, we arranged for a replacement item to be shipped via next-day delivery, even before the tracking on the second parcel was fully resolved.

We strive to resolve any issues efficiently and fairly, and it’s disheartening that we weren’t given sufficient time to address your query before a public review was posted.

Thank you for your understanding, and we hope this clarifies the situation for other potential customers.

Best regards,
Goody Paws Customer Support Team

Resposta da Goody Paws

7 de jan. de 2025

Thank you so much for your kind words! 🌟

We're delighted to hear that you had a great experience with our service and products.
Your recommendation means a lot to us and inspires our team to keep delivering the best for you and your furry friend. 🐾💖

Thank you for choosing Goody Paws—we look forward to serving you again! 🐶✨

Warm regards,
The Goody Paws Team

Resposta da Goody Paws

7 de jan. de 2025

Thank you so much for your lovely feedback! 🌟

We’re so happy to hear that you and Fern love the green sheep collar—it’s one of our favorite designs too! 🐑💚

Your support means the world to us, and we’re thrilled to have been a part of making Fern’s wardrobe extra special. 🐾✨

Thank you for choosing Goody Paws, and we can’t wait to see you both again soon! 🐶💖

Warm regards,
The Goody Paws Team

Resposta da Goody Paws

24 de nov. de 2024

Hi Kate,
Thank you so much for your lovely review! We're thrilled to hear you’re happy with your sheep lead (its one of my favs) and that your pup enjoyed the free fish treats—tail wags all around! 🐾 We hope to see you again soon. 😊

Resposta da Goody Paws

24 de nov. de 2024

We’re so grateful for your kind words and for choosing us not once, but twice! 🐕 It’s fantastic to hear that we could help answer your questions and provide a positive experience both times. Your support means the world to us—thank you! 💛

Resposta da Goody Paws

11 de nov. de 2024

Hi Stephen,

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with Goody Paws and that our prompt delivery and packaging met your expectations. It was a pleasure to assist you, and we’re always here to help whenever you need.

Thanks again for choosing Goody Paws!

Best wishes,
The Goody Paws Team

Resposta da Goody Paws

14 de out. de 2024

Hi Elizabeth, sorry to hear you’re not satisfied with your order. I’ve tried to reach out a few times via email regarding a return/exchange but have had no response. Please get in touch. Thanks, Charlotte

Resposta da Goody Paws

26 de out. de 2024

Thank you very much, we are happy that you love the brand as much as we do!