Goose & Gander Ltd Avaliações 

3.724
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amazing customer service! I had an issue with some clothes I’d bought in store on holiday and emailed customer services for help, Izzie was fantastic and dealt with my issue straight away. I’ve bought... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'm new to G&G - I'd previously seen their products advertised but didn't live near a shop until recently. They opened in St Ives (Feb 26)and I am getting quite the collection of items. I absolut... Ver mais

Avaliado com 5 de um total de 5 estrelas

After sales service was excellent. I bought 2 hoodies, both Christmas presents too small, the lady I emailed was very helpful, had never returned anything before, she talked me through procedure. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

ABSOLUTELY LOVE LOVE LOVE! 😍 Such amazing quality and the sizing is spot on! Especially for the hoodies! Im an xl and went that bit bigger, because i like clothes baggy, and its perfect! Gorge... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupa urbana
  2. Design de Moda

Escrito pela empresa

Clothing and Accessories Store. Unisex clothing Up and coming brand 'Goose & Gander'


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(3.724)

420 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Not impressed.

Got myself a Bluebells T-shirt, arrived today, not impressed with the quality to be honest. And sizing is all over the place, XL usually is super loose on me, but not this one. Will see how it wash after.

28 de agosto de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Steer clear of their Mystery Bundles

Delivery is really quick is maybe the only positive i have. Unfortunately the quality of care and items not so much. My first order with them they sent out the wrong sized jumper and the one they did send had dropped stitching. (They did send a replacement out though which was fine)

I gave them a second chance and ordered some of their mystery bundle items. (Yes expecting to be a few minor flaws) I ordered 2 sweatshirts, they sent 2 plain sweatshirts which were exactly the same which look all bobbled, and way oversized from a normal medium size! A pair of jogging bottoms that were supposed to medium ladies yet, were more sized like an XXL and for someone agout 6ft tall, which all the lettering has peeled off and the labels cut out inside. And lastly a light pink backpack which was absolutly filthy with stains and in no packaging. That cost me £79.

I don't think i'll be ordering anything again unfortunately. The quality reveived vs the price paid is extremely poor in my opinion.

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Exceptional customer service that genuinely exceeded my expectations

I've been a fan of Goose & Gander for a while, so when my latest jumper arrived with a small hole, I emailed the team simply to let them know for quality control. I had already repaired it myself and made it clear that I wasn't looking for a replacement or a refund—I just thought they should be aware.

To my surprise, Izzie responded and organised a replacement jumper anyway. It was completely unexpected and such a thoughtful gesture.
From the first email to the replacement arriving, the whole process was friendly, professional and incredibly easy. It's rare to come across customer service that goes above and beyond when they don't have to, and that's exactly what happened here.
The quality of their clothing is one of the reasons I keep coming back, but experiences like this are what turn customers into loyal supporters.

A huge thank you to Izzie and the Goose & Gander team. You've gained a customer for life, and I wouldn't hesitate to recommend Goose & Gander to anyone looking for great clothing backed by genuinely outstanding customer service.

22 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

J’ai commander depuis le 3 juin un…

J’ai commander depuis le 3 juin un t-shirt et un short qui ne sont toujours pas arrivé. Malgré plusieurs mails fait au service client pour m’apporter une solution, je n’ai pas de réponse ni de solution alors que mon colis est porté disparu depuis 2 mois quasiment, je suis vraiment en colère.

3 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

Amazing customer service! I had an issue with some clothes I’d bought in store on holiday and emailed customer services for help, Izzie was fantastic and dealt with my issue straight away. I’ve bought lots of clothes from here and I’ll continue to do so!

21 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not inclusive

Not inclusive. By refusing to offer the option of a paper receipt this company is excluding those who don't use email or smartphones, there are many older people who still fall into this category. I was told if I didn't hand over an email or mobile number I couldn't have a receipt and wouldn't be able to return any purchases. Having now looked at other reviews on here it is now clear that they just want this information to spam you. For this reason I will never purchase from them again.

19 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very Fast Delivery and Helpful Support

I would like to compliment Goose & Gander on their excellent service. My order was delivered very quickly, and the customer service team was responsive, helpful, and professional throughout the process. Overall, it was a very positive shopping experience,

12 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I have brought a lot from here

I have brought a lot from here, in store and online. Always super pleased with the quality and customer service.

Only note is that their cream looking jumper is actually Sand. This was very misleading as the photo was so different. But they were so good about refunding and returns that it is completely fine.

30 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Store

The store was amazing and the staff was friendly and attentive

25 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

I never leave reviews anywhere but I…

I never leave reviews anywhere but I really had to with these guys. Ive ordered twice off them before and they always arrive on time, quality is amazing and I loveeee the designs! Ive had the sweatshirts, knitted jumpers and the matching striped set. You can tell this brand really takes pride in their products. Sizes are spot on too. Just ordered another knitted jumper as these are my favourite and thought id leave a review on my way out. Honestly love this brand and can't wait to see what other designs come out in the future!!

6 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ugh I just wish I had more money so I…

Ugh I just wish I had more money so I could buy EVERYTHING. Their fleeces and wooly jumpers are my absolute faves, I pretty much only wear goose and gander clothing now as it is SO comfy and genuinely beautiful.

I did accidentally ruin my wooly hoodie with the matching joggers by putting it in the dryer (I blame my husband for that tbf)😂 so please do use something like woolite for your wooly clothing and dry gently! Theyll last forever if you give them the right care!

Obsessed with goose and gander and so is my husband. Highly highly recommend!

Also had the privilege of going to their store in Bristol and it was so cute and lovely and the staff were amazing, helpful and kind ❤️ all around 5 star company! Always keeping their looks fresh ❤️

29 de dezembro de 2025
Avaliado com 5 de um total de 5 estrelas

Love

I love all the jumpers/hoodies I've bought (4 of them so far) they're soft inside and look just like pictures.

6 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Goose & Gander fleeces

Goose & Gander

Site easy to use and a good selection of garments and colours, I bought a beautiful fleece for myself and my daughter bought me another in a different colour so easy to wear and warm when out walking. Sizes generous which is great for layering

6 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

I'm new to G&G

I'm new to G&G - I'd previously seen their products advertised but didn't live near a shop until recently.
They opened in St Ives (Feb 26)and I am getting quite the collection of items.
I absolutely love the Bluebell design and got a T.shirt & striped jumper - great quality.
My latest purchase (today) was the new Nautical Sea Shell Tote - absolutely love it.
Friendly, helpful & polite staff in St Ives.
Wishing you all the success for this summer season & your first in sunny St Ives.

26 de abril de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Really great until you want to return…

Really great until you want to return an item 🙂‍↕️ had to pay extra to have money refunded back to my card - never ever had to pay that before! Such a shame as items are lovely I am afraid I wont shop with them again.

24 de abril de 2026
Avaliação não solicitada

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