Goose & Gander Ltd Avaliações 

3.724
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Amazing customer service! I had an issue with some clothes I’d bought in store on holiday and emailed customer services for help, Izzie was fantastic and dealt with my issue straight away. I’ve bought... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'm new to G&G - I'd previously seen their products advertised but didn't live near a shop until recently. They opened in St Ives (Feb 26)and I am getting quite the collection of items. I absolut... Ver mais

Avaliado com 5 de um total de 5 estrelas

After sales service was excellent. I bought 2 hoodies, both Christmas presents too small, the lady I emailed was very helpful, had never returned anything before, she talked me through procedure. The... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

ABSOLUTELY LOVE LOVE LOVE! 😍 Such amazing quality and the sizing is spot on! Especially for the hoodies! Im an xl and went that bit bigger, because i like clothes baggy, and its perfect! Gorge... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupa urbana
  2. Design de Moda

Escrito pela empresa

Clothing and Accessories Store. Unisex clothing Up and coming brand 'Goose & Gander'


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

4 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 76% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(3.724)

420 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

They’re brilliant clothing.

Goose and Gander clothing is the best there is. It washes well it comes at an affordable price and lasts ages. I have just about every new style of hoodie they’ve produced as I just love them. Thank you Gg.

3 de fevereiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Sarah,

Thank you for your order and taking the time to share some feedback. We are so pleased to hear you love your G&G pieces! We really appreciate your continuous support :)

Avaliado com 5 de um total de 5 estrelas

Great quality and fast delivery!

Purchased several items from Goose & Gander for my grand-daughter at Christmas and again for her birthday and she loved all her clothes. So glad to find such a great selection of great quality leisure wear at reasonable prices! Thank you Goose &Gander, we'll be back!

26 de janeiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Gwen,

Thank you for your recent order and taking the time to share some feedback. We are so pleased to hear you granddaughter loved her gifts!

Avaliado com 5 de um total de 5 estrelas

Love the hoodies and ordering and…

Love the hoodies and ordering and delivery is so good 👍

2 de fevereiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hey, thank you for your order and taking the time to share some feedback. It's great to hear you love your G&G hoodies :)

Avaliado com 5 de um total de 5 estrelas

Excellent service and quick delivery

Excellent service and quick delivery

Love all the sweatshirts so have bought several of them - they fit really nice - I buy L - XL so they are oversized

26 de janeiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Marie,

We appreciate you taking the time to share some feedback. It's great to hear you love your G&G sweatshirts

Avaliado com 4 de um total de 5 estrelas

Quick delivery

Quick delivery, lovely designs and free gifts!

2 de fevereiro de 2026
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Resposta da Goose & Gander Ltd

Hi Kamila,

Thank you for your order and taking the time to share some feedback!

Avaliado com 4 de um total de 5 estrelas

Good Experience

Good Experience, fun company to deal with.

2 de fevereiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Angus,

Thank you for your recent order and taking the time to share some feedback. It's great to hear you have had a great experience shopping with us and hope you love your item(s)

Avaliado com 5 de um total de 5 estrelas

Wonderful experience

Your online service is second to non.
Easy to use. I was blown away by how quick it was dispatched and arrived. A top notch service. Keep up the good work.
I am pretty sure this won't be my only purchase.

25 de janeiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Eliot,

Thank you for your recent order! We are so pleased to hear you have had a great experience shopping with us and hope you love your item :)

Avaliado com 1 de um total de 5 estrelas

Very disappointing and frustrating…

Very disappointing and frustrating experience – not recommended for international customers

Goose & Gander was not transparent at all about their return costs. On their website, it clearly states that return costs are £2.80 and will be deducted from your refund. However, after registering my return, this turned out not to be true. After several emails, they finally explained that this policy does not apply to international orders — something that is nowhere clearly communicated on their website. The actual return costs would have been extremely high.

After further email correspondence, they offered (only after my own initiative) a £25 gift card. However, this gift card could not be used for my original order. To use it, I had to place a new order and pay delivery costs again. Reluctantly, I placed another order.

I eventually received my refund for the first order, but due to currency exchange differences, I still had to pay €14.60 extra. Again, there is no mention on their website that the buyer is responsible for exchange rate differences. According to consumer laws, the buyer is not responsible unless this is clearly stated in advance, which was not the case here. Despite contacting them again, they refused to cooperate or offer any form of solution.

If you live outside the United Kingdom – do NOT order here. I strongly discourage shopping at Goose & Gander. This was an extremely unpleasant and frustrating experience.

6 de fevereiro de 2026
Avaliação não solicitada
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Resposta da Goose & Gander Ltd

Hi Linda,

We are so sorry to hear about your experience! To clarify, the £2.80 return fee applies to UK returns only. International return costs do differ and are the responsibility of the customer. We did offer a goodwill gift card as a gesture of apology, though we understand that needing to place a new order and pay delivery again wasn’t ideal. We’re genuinely sorry that this resolution didn’t meet your expectations.

Avaliado com 2 de um total de 5 estrelas

Quality of the jumpers wasn’t good at…

Quality of the jumpers wasn’t good at all. Thin material. Sizing is off. And packaging was terrible in this weather and my jumper inside the packaging was soaked.

31 de janeiro de 2026
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Resposta da Goose & Gander Ltd

Hi Lindsey,

Thank you for taking the time to share some feedback. We are so sorry to hear you are disappointed with the quality and the condition your parcel arrived in. Please reach out to us at info@gooseandganderltd.com the team would be more than happy to assist

Avaliado com 5 de um total de 5 estrelas

It was a gift for my daughter

It was a gift for my daughter, I ordered easily, it was delivered very quickly

30 de janeiro de 2026
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Resposta da Goose & Gander Ltd

Hi Madalina, Thank you for your recent order and taking the time to share some feedback. We hope your daughter loves her gift!

Avaliado com 5 de um total de 5 estrelas

Products are great quality and I liked…

Products are great quality and I liked the free bag with my beanie was a nice touch
The whole family are huge fans

29 de janeiro de 2026
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Resposta da Goose & Gander Ltd

Hi Virginia,

Thank you for your recent order and taking the time to share some feedback. We are so pleased to hear you liked your free gift and hope you love your beanie!

Avaliado com 5 de um total de 5 estrelas

Very nice sweatshirt

Very nice sweatshirt, great quality, excellent seller service arrived very promptly

29 de janeiro de 2026
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Resposta da Goose & Gander Ltd

Hi Alison,

Thank you for your order and taking the time to leave us a review! It's great to hear you are happy with the quality and quick delivery of your sweatshirt

Avaliado com 5 de um total de 5 estrelas

Great choice

Great choice

29 de janeiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Nicola,

Thank you for your order and taking the time to share some feedback. We hope you love your item!

Avaliado com 5 de um total de 5 estrelas

Fabulous hoodies have a great…

Fabulous hoodies have a great collection just love them

29 de janeiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Karon,

We are so pleased to hear you love your G&G hoodies! We can't wait to see which hoodie you add to your collection next :)

Avaliado com 5 de um total de 5 estrelas

Consistent, high quality and great customer service.

Quality of the clothing is incredible, super fast service and 10/10 custom service

29 de janeiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Luke,

Thank you for taking the time to share some lovely feedback. We are so pleased to hear you are happy with the quality and quick delivery of your order

Avaliado com 5 de um total de 5 estrelas

Goods delivered without hassle

Goods delivered without hassle. Online process quick and simple.

28 de janeiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Patrick,

Thank you for your recent order and taking the time to share some feedback. We are so pleased to hear you found our ordering process quick and simple. We hope you love your items :)

Avaliado com 3 de um total de 5 estrelas

Honestly I love goose and gander and…

Honestly I love goose and gander and basically exclusively wear the sweatshirts. But I can’t help but feel that the quality has reduced significantly. I have about four sweatshirts from 3-4 years ago and they’re super thick, been washed a million times, and still going strong. Got myself some new sweatshirts at Christmas and the quality just isn’t the same. The fabric is thinner, bobblier, with some of the stitching fraying after about ten washes. Just disappointing for the price as I’d bought two new ones and they’re just not as good

4 de fevereiro de 2026
Avaliação não solicitada
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Sophie,

We are so sorry to hear you are disappointed with the quality of your recent purchase. Please do not hesitate to reach out to us if you have any questions or concerns, the team are always happy to help!

Avaliado com 5 de um total de 5 estrelas

Good quality

Good quality, as described and prompt delivery

28 de janeiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Debby,

Thank you for your order and taking the time to share some feedback. We are so pleased to hear you are happy with the quality and quick delivery of your order

Avaliado com 5 de um total de 5 estrelas

Bought as a present

Bought as a present. Really pleased with the speed it was delivered and the way it was packaged.

28 de janeiro de 2026
logotipo da Goose & Gander Ltd

Resposta da Goose & Gander Ltd

Hi Ella,

We appreciate you taking the time to share some feedback. It's great to hear you are happy with the quick delivery and hope the recipient will love their gift :)

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