Gordon Brown Law Avaliações 

Purchased a house in June and was advised by a previous solicitor that the house was actually leasehold due to being shared ownership. They were unable to deal as they had nobody available trained so was passed over to Gordon Brown.

I was assigned to Emily who took over my purchase, Emily was very helpful and very patient with me as it was quite a long process (through no fault of Emily) and was causing me quite a bit of anxiety but she was very understanding of my situation.

All in all a very good experience and I am now finally in my new home.

From start to finish they kept me informed all the way and pushed the boat out to make sure it completed in time for Christmas x

Gordon Brown Law have requested that I temporarily remove my review while they investigate the complaints I have raised with their firm.

Pending the outcome of their internal investigation, and subject to whether I consider their findings to be satisfactory, this post will be updated accordingly.

For clarity, I am the client of Gordon Brown Law. I provided the firm with authority permitting my parent to act on my behalf. Any confusion appears to have arisen due to staff annual leave and internal records not being updated.

A review of their own correspondence will confirm that the authority was in place, and that any claim suggesting otherwise is incorrect.

Our offer on the property was accepted on 8 August. As of Thursday afternoon, 18 December, more than four months later, we are still unsure whether completion will take place tomorrow, on the eve of the firm’s Christmas shutdown.

Throughout the process, timelines have repeatedly shifted. We have been given repeated indications that completion was imminent, only for new issues to arise at the last possible moment. Most recently, the mining report was only sent to the lender on Monday, yet we were still told that completion could take place on Friday, despite it being clear that lender approval within this timeframe carried significant risk.

It is now Thursday afternoon, and we remain without clarity. We have been told the matter is currently with a valuer, who cannot be contacted or rushed, meaning there is no way to confirm progress or timescales. Despite this, we have continued to be given hope of completion, which has repeatedly been raised and then left unresolved, offering little to no relief.

Every time we have contacted the firm for answers, our solicitor has been unavailable. We have instead been directed to the support team, whose communication has often felt condescending and dismissive, leaving us feeling unfairly judged for being stressed about circumstances that directly affect our lives.

The emotional toll of this has been overwhelming. The constant cycle of hope followed by uncertainty has left us mentally and physically exhausted. We are relocating and have new jobs starting in January, and due to the ongoing delays, we are now facing the very real possibility that one of us could be left without accommodation, effectively at risk of homelessness.

This situation reflects a wider pattern of poor communication, unrealistic timelines, and a lack of empathy. The prolonged uncertainty has had a profound impact on our mental health, to the extent that friends and colleagues have advised us to seek mental health support due to how severely this process has affected us.

At this stage, this is no longer simply about delay — it is about the failure to manage expectations responsibly, communicate honestly, and recognise the serious real-life consequences for clients

Quite simply, after the service my daughter received through Gordon Brown law, I would honestly say avoid like the plague.
Go and use a local legal firm where you can deal with one professional person that you can visit in person if the need arises. Don’t go down the route of a recommended firm by your broker, in this case L&C mortgages. Very disappointing.
If you want service that you would expect from a legal firm don’t waste your money with Gordon Brown.
No doubt a generic reply will come back saying that I was not their customer. Please note even being given full authority by my daughter to act on her behalf, they don’t accept that. So if you are helping your kids through the process of buying a property GB law is not the firm to go with. Again go local,
Read all the negative reviews and one person stands out, unfortunately for my daughter this is who dealt with her case. If you already have this person, the very best of luck!

Hassle free experience, no problems what so ever , kept us informed and updated from start to finish

Our solicitor, Shafa, was very professional, informative and knowledgeable in dealing with the sale of our families house. Communication with the buyers solicitor and also the solicitor who held the house in our families trust was swift and handled superbly, making a not so straight forward sale seamless.

Alex Findlay oversaw my move with great professionalism and patience. Would 100% reccommend.

Thank you to Gordon Brown Law - Team Valley Trading Estate office. We instructed/ worked with them ion the estate of my late Mum's home and my wife and I's home. Seamless service from start to finish. Gordon Brown Law - Sara T took on any of the burden, queries with both homes. Transition of both homes was brilliant, a few niggles with our home I.e. fence but that was quickly rectified by us. Communication amazing from start to finish, plenty of updates throughout the whole process. Can't thank Sara T enough she is a credit to Gordon Brown Law. She is polite, friendly, very approachable, caring, professional, human as in explains things in laymans terms and not corporate jargon. Sara T is exceptional at her job. She goes above and beyond. Thank you so very much for everything, two very happy customers. Keep up the good work.

Service was professional throughout and it was easy to get in touch via telephone and email if needed.

Gordon Brown Law were very professional throughout the conveyancing process. They kept us updated on progress and provided timely responses to our questions. I would use them again and would recommend them to others.

We used Gordon Brown Law to sell a property and found it to be first class. Cannot thank Rachel enough for the efficient and excellent service throughout the process and would have no hesitation in using them again.

My last experience with a conveyancer was so bad I was not looking forward to this process. But Emily at Gordon Brown Law was excellent.

I am so pleased I chose them, and my faith in the legal profession has been much improved.

Great service received by the team.
A special thank you to Emily K for all the hard work and ensuring we complete on a very tight deadline.

Fast, comprehensive and reliable

Delighted with the support Alex Findlay of Gordon Brown Law gave me during the purchase of an auction property. The timescale and the need for a mortgage meant that we were always up against the clock but good communication and a ready willingness to deal with my queries meant that we were always just on track. Well done and Thank You
I didn't however find their app especially intuitive/helpful.

It was great to experience such a seamless process during a stressful time. I received regular updates about the process.
Emily was very helpful and professional and a credit to Gordon Brown.

I am currently selling my flat through Gordon Brown Law and have never experienced such dire service or communication. I have chased my conveyancer 5 times for an update on where the process is and haven't heard anything back from her for weeks, it's absolutely shocking and extremely frustrating! I also cannot get through to the firm on their phone after many attempts and 15-30 mins on hold each time, so I am lost as to where to go. Based on my experience so far, I would advise avoiding Gordon Brown Law at all costs.

Very happy with the service we recevid and kate bell was there evey step of the process so thanks again