It was very sad to know that GOTO has left the energy market. For me it was excellent in every way. The service, attention and bills were clear and transparent. I am now with SHELL ENERGY and I am... Ver mais
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Veja o que dizem as avaliações
Having been with this co 12months feel their customer service is good and Friendly and accessible. Seem to follow usage very closely increasing debit Well ahead of time thus customer is almost al... Ver mais
A empresa respondeu
With a scheduled tariff renewal coming up GoTo gave us plenty of notice, clear written comparisons and called to check we had all the info we needed. I reviewed prices on the open market and found Go... Ver mais
A empresa respondeu
How can one review an energy supplier ? Easy to submit readings and get monthly reminders. Bill appears a few days later. Update and call when tariff is ready to expire , offer the next best deal.... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Informações de contato
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, Reino Unido
- 0800 056 4843
- customerservices@goto.energy
- goto.energy
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Winner winner
Simon was very helpful in dealing with my switching query. At the same time my DD was reduced so what is there to complain about
Cheers Simon
1 de julho de 2021
Avaliação não solicitada
Resposta da goto.energy
Good afternoon Mr Whitfield,
Thank you for leaving us your 5* review, we appreciate the time taken to do so.
It was a pleasure speaking with you over the phone this afternoon. I'm happy to have assisted with your switching query and in reducing your monthly payments. If there is anything else that we can help with, please get back in touch.
Kind regards,
Simon M
Customer Services Assistant
cheap & cheerful
30 de junho de 2021
Resposta da goto.energy
Good morning Mr Barlett,
Thank you for kindly leaving us your 4* review.
I'm happy to see that you're pleased with the service provided and that we have been able to offer you a competitive tariff. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Resposta da goto.energy
Good morning Dr Cox,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you have been happy and satisfied with the service provided. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Organised Energy supplier
Easy to navigate on the app. Email updates received regarding billing. Easy to get hold of someone regarding a query. Happy to be with Go to Energy.
29 de junho de 2021
Resposta da goto.energy
Good morning Mrs Heron,
Thank you for kindly taking the time to leave us your 5* review.
I'm happy to see that you found it easy to get in touch with us recently to discuss your query. I'm glad to see that you're impressed with our app and monthly billing. Please let us know if we're able to offer any further assistance and we'll be more than happy to help.
Kind regards,
Simon M
Customer Services Assistant
very helpful and easy to contact
29 de junho de 2021
Resposta da goto.energy
Good morning,
Thank you for your 5* review, we appreciate it.
I'm happy to see that you found it easy to contact us and that the agent who you spoke with was helpful. Please don't hesitate to get back in contact if we can be of any assistance.
Kind regards,
Simon M
Customer Services Assistant
Renewal deal done in seconds
Wonderful service by Annie who was so polite and efficient my new contract was up and running in a couple of minutes! Great service as ever.
28 de junho de 2021
Resposta da goto.energy
Good afternoon,
Thank you very much for your 5* review and feedback, it is much appreciated!
We're delighted you have decided to renew with us for another 12 months, and that you're happy with the service provided.
If there's anything else we can do to help, please be sure to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
Resposta da goto.energy
Good afternoon,
Thank you for leaving us your 5* review, we appreciate it.
I'm pleased to see that you have been happy with the service provided and that you have had no complaints. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
An actual person rang and contacted…
An actual person rang and contacted me.... that’s what I expected and glad I chose goto energy
28 de junho de 2021
Resposta da goto.energy
Good afternoon,
Thank you for leaving us your 5* review, we appreciate it.
I'm happy to see that you are pleased with the service provided and that you received a call regarding renewal. I'm delighted to see that you have chosen to renew with us for another year and we look forward to continuing your supply. Please get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Resposta da goto.energy
Good morning Mr Demetriou,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you have been happy with our service. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
A very good company to deal with
I have found Goto Energy to be helpful and clear in their dealings with me. Their system is easy to use online, you are reminded each month to send a meter reading and then a new bill is produced so you always now exactly where you stand.
I have just renewed with them due to the service I have received.
26 de junho de 2021
Resposta da goto.energy
Good morning,
Thank you for leaving us your 5* review, we really appreciate it.
I'm happy to see that you have found us to be helpful and clear when you have needed to contact us. It's also great to see that you have found your online account easy to use that you like the monthly meter reading reminders.
I'm delighted to see that you have chosen to renew with us for another year and we look forward to continuing your energy supply. Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Avoid this lot
Avoid this lot!
Poor customer service though out and regular increase in DD without any increased usage
When I left they said I would be refunded over £100 this was more than the direct debut!! ..took an email to the ceo to get confirmation of refund which to date I have not yet received.
Avoid like the plague !!!
Like many others on here they increase DD payment even when usage has not increased ..we are bank rolling them
Cheap trick really
Edited after response from Go To… the direct debit was increased sooner than 3-6 months despite this being in the summer when usage had decreased.. away and chase yourselves .. this is rubbish you put up the DD then refuse a refund of excess credit even when this is double the amount on the debit …AVOID is my advice to everyone
25 de junho de 2021
Resposta da goto.energy
Good morning,
Thank you for taking the time to leave us your review, we appreciate and welcome all feedback.
As per the Terms & Conditions of your agreement with us, we do periodically conduct payment schedule reviews. These reviews are carried out every 3-6 months and take into consideration your energy consumption (based on the meter readings provided to us), the account balance and your tariff costs.
The original Direct Debit amount is calculated using the estimated annual consumption figures provided to us upon your application. However, these figures are updated, based on your usage. This is done to help prevent your account from falling into a debit balance during months in which you may consume higher amounts of energy. This also stops any surprise bills being generated for you and a large debit being accrued.
We have a duty of care to all our customers, and we will only adjust a customer’s Direct Debit if there is reason to do so. You can find further information regarding your tariff and Direct Debit in your Terms and Conditions, which were sent to you when we first received your application.
Refunds are usually processed within 5 working days, so I hope that this has now been received. If the Direct Debit is cancelled, the refund may take slightly longer to be issued, though, we can do this via bank transfer.
If you require any further assistance with this, please don’t hesitate to get back in touch so that we can look into this further.
Kind regards,
Simon M
Customer Services Assistant
Very efficient service
25 de junho de 2021
Resposta da goto.energy
Good morning,
Thank you for leaving us your 5* review.
I'm pleased to see that you have been happy with our service. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Customer services is good supply is…
Customer services is good supply is good but I am old customer thay gave me expencive contract not like before thts y I dont happy with this
24 de junho de 2021
Resposta da goto.energy
Good morning,
We welcome all feedback and appreciate the time taken to leave us a review, thank you.
I am delighted to see that you have chosen to renew with us for another year. The market cost of energy has increased over the last year, leading to an increase in tariff costs across the entire industry. However, we are still highly competitive in comparison to other suppliers. Please don't hesitate to get in touch if we can offer any further support.
Kind regards,
Simon M
Customer Services Assistant
Easy to understand system of costs of…
Easy to understand system of costs of different tariffs. However more details could have been included on just what makes these fixed tariffs different from each other!
24 de junho de 2021
Resposta da goto.energy
Good morning,
Thank you for your 5* review, we appreciate it.
I'm happy to see that you have found it easy to understand our tariff costs. We offer slightly different tariffs on price comparison websites, compared to what we can offer directly. These tariffs will all have slightly different unit rates and standing charges. Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
THE BEST customer service…
Goto have THE BEST customer service agent in VICTORIA EASTMAN. Very empathetic and helpful. Sadly Goto have recently increased their prices and reluctantly we have found cheaper elsewhere otherwise we would stay as billing, website and customer service is excellent.
24 de junho de 2021
Avaliação não solicitada
Resposta da goto.energy
Good afternoon Mr Sowden,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you have been happy with the customer service that you have received and that you would regard it as being excellent. I will pass your kind feedback on to Victoria, who you recently spoke with.
Although the market cost of energy has increased over the past year, which has lead to a slight increase in our unit rates, we remain highly competitive. We hope to welcome you back again in the future.
If there is anything else that we're able to help you with, please don't hesitate to get back in touch.
Kind regards,
Simon M
Customer Services Assistant
Very pleasant call from GoTo today
Very pleasant call from GoTo today, with a clear presentation of the options available, resulting in a very simple tariff change.
24 de junho de 2021
Resposta da goto.energy
Good morning Mr Eustace,
Thank you for taking the time to leave us your 5* review, we appreciate it.
I'm delighted to see that you have decided to renew with us for another year and that you were happy with your phone call from Jeevan. I will pass on your kind feedback. Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Resposta da goto.energy
Good morning Mr Padgett,
Thank you for leaving us your 5* review, we appreciate it.
I'm happy to see that you have been impressed with our services and that you would regard us as being better than the larger energy suppliers. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Resposta da goto.energy
Good morning Mr McDermott,
Thank you for leaving us your 4* review.
I am delighted to see that you have chosen to renew with us for another year. The market cost of energy has increased over the last year, though, we are still highly competitive in comparison to other suppliers. Please don't hesitate to get in touch if we can offer any support.
Kind regards,
Simon M
Customer Services Assistant
Switching was easy but prices not so good
Switching was easy. Unfortunately they put the prices up by too much but switching away was painless. I would return if they offered a competitive rate again.
23 de junho de 2021
Avaliação não solicitada
Resposta da goto.energy
Good afternoon Mr Cole,
Thank you for taking the time to leave us your 4* review.
I'm happy to hear that the process of switching was easy for you. Although you have decided to switch away, I'm glad that you would consider returning to us in the future. We remain highly competitive, though we have increased our unit rates slightly, in line with the increased market cost of energy. If there is anything else that we can do for you, please don't hesitate to get back in touch.
Kind regards,
Simon M
Customer Services Assistant
The person I spoke to was very helpful…
The person I spoke to was very helpful and polite and dealt with my query efficiently.
23 de junho de 2021
Resposta da goto.energy
Good afternoon,
Thank you for your 5* review and feedback, it is much appreciated.
I am delighted you are happy with the service provided and that you have decided to renew with us for another year.
If there's anything else we can do to be of assistance, please be sure to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
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