It was very sad to know that GOTO has left the energy market. For me it was excellent in every way. The service, attention and bills were clear and transparent. I am now with SHELL ENERGY and I am... Ver mais
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Veja o que dizem as avaliações
Having been with this co 12months feel their customer service is good and Friendly and accessible. Seem to follow usage very closely increasing debit Well ahead of time thus customer is almost al... Ver mais
A empresa respondeu
With a scheduled tariff renewal coming up GoTo gave us plenty of notice, clear written comparisons and called to check we had all the info we needed. I reviewed prices on the open market and found Go... Ver mais
A empresa respondeu
How can one review an energy supplier ? Easy to submit readings and get monthly reminders. Bill appears a few days later. Update and call when tariff is ready to expire , offer the next best deal.... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Informações de contato
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, Reino Unido
- 0800 056 4843
- customerservices@goto.energy
- goto.energy
4,6
Excelente
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good competitive prices
Good competitive prices, UK based call centre as well. Very impressed
9 de julho de 2021
Resposta da goto.energy
Good afternoon Mr Thompson,
Thank you for your 5* review.
I'm happy to see that you're impressed with our competitive pricing and UK-based contact centre. Please don't hesitate to get back in touch.
Kind regards,
Simon M
Customer Services Assistant
Operative phoned me to advise my energy…
Operative phoned me to advise my energy deal was coming to an end, was satisfied with the result, not pushy or intrusive, very knowledgeable and efficient.
8 de julho de 2021
Resposta da goto.energy
Good morning,
Thank you for your 5* review, we appreciate it.
I'm happy to see that you have decided to renew with us for another year and that Karolina was able to offer you a competitive tariff. I will pass your kind feedback on to her. Please don't hesitate to get back in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Excellent customer service
Excellent customer service with regard to update contact and new price increase, helpful customer service operator Abdelilah. Goto.energy were the most competitive in comparison to other providers. However, I feel the huge price increase 'apparently' due to the Covid pandemic 'excuse' is appalling and this is across all providers. This is a money making scandal which the government is partially responsible for. General public are being penalised at every opportunity. Shameful !!
8 de julho de 2021
Avaliação não solicitada
Resposta da goto.energy
Good afternoon Ms Barnett,
Thank you for leaving us your 4* review.
I'm happy to see that you have been impressed with our customer service and that you have decided to renew with us for another year. I will pass your kind feedback on to Abdelilah, who you spoke with over the phone. I'm glad to see that you have found us to be highly competitive in comparison to other suppliers, despite the increase to unit rates.
The market cost of energy has increased over the last year, which is why there has been an increase in tariff costs across the entire industry. If you would like to discuss this further, please don't hesitate to get back in touch.
Kind regards,
Simon M
Customer Services Assistant
Resposta da goto.energy
Good morning Mr Simpson,
I'm delighted to see that you have recently decided to renew with us for another year. I'm pleased to see that you have found us easy to deal with and recognise that we offer highly competitive tariffs.
Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
I was very happy with the young man who…
I was very happy with the young man who assisted me today.
He was so honest and fair, he told me because I was in credit with my account he could offer me a fixed Deal for 12 months for slightly less than I was paying now, overall I was very impressed, a lovely, friendly, kind man.... Thank you so much 😊
7 de julho de 2021
Resposta da goto.energy
Good morning Mrs Davis,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you have chosen to renew with us for another 12 months and that we could offer you a lower monthly price by considering the credit on your account. I will pass your kind feedback on to Jeevan, who you spoke with over the phone.
Please let us know if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
I needed a revised quotation and to set up a new contract…
I needed to set up a new contract for 2021/2022. fully the new contract detail
I was given a quote that I could not find in the comparison sites that was better than any I could find.
Abdul was efficient, polite and easy to talk to. He explained all the details of the new contract and set up a revised direct debit - it was easy.
6 de julho de 2021
Resposta da goto.energy
Good afternoon Mr Williamson,
Thank you for your 5* review and feedback!
We are delighted you have decided to renew with us for another year and that you are happy with the service provided. I have passed on your comments and thank you for your ongoing custom.
If there's anything else we can do to help, please be sure to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
I am clueless on the computer but…
I am clueless on the computer but Frankie patiently guided me onto a new tariff
6 de julho de 2021
Resposta da goto.energy
Good afternoon Mr Voss,
Thank you very much for providing us with your feedback and review, we really appreciate it.
I'm delighted you are happy with the service and have passed on your kind words to Frankie.
If we can be of further assistance, please don't hesitate to get in touch.
Many thanks
Sarah Joisce
Customer Service Team Leader
Excellent service
6 de julho de 2021
Resposta da goto.energy
Good afternoon Mr Azhar,
Thank you for your 5* review and feedback!
We are delighted you have decided to renew with us and am pleased you are happy with the service.
If there's anything more we can do to help, please be sure to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
Efficient and clear
Efficient and clear. Did not like the setting up account details as no emails or documents were sent through till afterwards. Reason I felt uncomfortable in case of a scam however it was ok and all seem to be in order so far.
6 de julho de 2021
Resposta da goto.energy
Good afternoon,
Thank you for taking the time to provide your review and feedback. We would be happy to resend the information upon request. Occasionally, the information can go into your 'junk' folder as it is the first communication which is sent out in acknowledgement of the switch application.
If there is anything we can do to assist you further, please do not hesitate to contact us.
Kind regards
Sarah Joisce
Customer Service Team Leader
continuation of new contract dealt with…
continuation of new contract dealt with efficiently and quickly. Clear instruction and explanation.
5 de julho de 2021
Resposta da goto.energy
Good morning Mrs Hurley,
Thank you for taking the time to provide us with your review and feedback. It is much appreciated.
We are glad to hear your experience was prompt and efficient. If there's anything else we can do to help, please don't hesitate to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
Love Goto.energy
5 de julho de 2021
Resposta da goto.energy
Good morning Mrs Beattie,
Thank you for your 5* review and feedback, we really appreciate it.
We're glad you're happy with the service and have decided to renew with us for another year.
If there's anything else we can do to assist you, please be sure to contact us.
Kind regards
Sarah Joisce
Customer Service Team Leader
quick and efficient customer service
I rang the call centre as I couldn't generate a quote online, and had a pleasant telephone conversation wih a member of the customer service team. He gave me an up to date quote which I accepted as it was very comparable with other energy suppliers, and received a confirmation email immediatelly.
5 de julho de 2021
Resposta da goto.energy
Good afternoon Mrs Heath,
Thank you for taking the time to leave us your 5* review, we appreciate it.
I'm delighted to see that you've chosen to renew with us for another year and that you had a pleasant call with Jeevan when you called us. I'm happy to see that you found us to be highly competitive and that the tariff switch process was handled efficiently. Please let us know if we're able to assist you further.
Kind regards,
Simon M
Customer Services Assistant
I signed up to “look after my bills”…
I signed up to “look after my bills” last year and Goto.energy were recommended. Since then I have found them easy to communicate with, very helpful and professional whenever I have called. Whff we n my 12 month deal came to an end for four months the standard rate offered by Goto was better than anything else on offer and even when this price was raised slightly they provided me with details of other rates I might be interested I . No hard sell just useful information allowing me to make up my mind. After weighing everything up I have stayed with them and would recommend them to anyone.
4 de julho de 2021
Resposta da goto.energy
Good morning Mrs Smart,
Thank you for taking to the time leave us your 5* review.
I'm delighted to see that you've decided to renew with us for another year and that we have been able to offer you another highly competitive tariff. I'm glad that you've found it easy to communicate with us and that you've found us to be helpful when you have. We appreciate your recommendation.
Please don't hesitate to get back in touch if we can offer any assiatnce.
Kind regards,
Simon M
Customer Services Assistant
Great customer experience.
3 de julho de 2021
Resposta da goto.energy
Good morning Mr Banks,
Thank you for leaving us your 5* review, we appreciate it.
I'm happy to see that you have been satisfied with our customer service. Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Renewal of electricity
Friendly, options fair compared to all comparison sites, easy to do
3 de julho de 2021
Resposta da goto.energy
Good morning Mr Charles,
Thank you for leaving us your 5* review.
I'm delighted to see that you've chosen to renew with us for another year and that you found our pricing to be fair. Please get in touch if we're able to offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
go to energy. Stay to be OK.
Renewed my combined gas/ electric account for another year on a fixed price deal. Have had a fantastic service from them and also checked on comparison site for them only to be a few pounds more expensive, better the devil you know !!!!
2 de julho de 2021
Resposta da goto.energy
Good afternoon Mr Gray,
Thank you for taking the time to leave us your 5* review.
I'm delighted to see that you have chosen to renew with us for another year on a highly competitive tariff. I'm pleased to see that you regard the service received as being fantastic. Please get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Great energy company
I have been with Goto.energy for a year and have had no problems. Their app is easy to use, especially to take metre readings, and their bills are easy to understand. I have renewed with them as not only are they are one of the cheapest on the market but their staff are friendly and helpful.
2 de julho de 2021
Resposta da goto.energy
Good afternoon,
Thank you for taking the time to leave us your 5* review, we appreciate it.
I'm delighted to see that you have chosen to renew with us for another year and that we have been able to offer you another highly competitive tariff. I'm glad to see that you find the app easy to use for taking meter readings and viewing your bills. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Very pleased with Goto.energy
Very pleased with Goto.energy. They sent me a text to tell me I wasn't on the cheapest tariff. Phoned them and swapped, really easily. Honest and trustworthy.
2 de julho de 2021
Resposta da goto.energy
Good afternoon Mr Hames,
Thank you for leaving us your 5* review.
I'm delighted to see that you have been pleased with our service. We have been contacting our customers who may benefit from switching onto a new fixed rate tariff, as opposed to remaining on the standard variable tariff. It's great to see that you have chosen to renew with us for another year and that the process was easy for you.
Please let us know if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Good service
Very polite articulate gent and spoke clearly and in layman's language.
1 de julho de 2021
Resposta da goto.energy
Good morning,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you have chosen to renew with us for another year and that you were happy with the service received when you called us. I will pass your kind feedback on to Abdellilah, who you spoke with.
Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Very good service !
1 de julho de 2021
Resposta da goto.energy
Good afternoon Mr Graham,
Thank you for leaving us your 5* review.
I'm pleased to see that you have been happy with the service provided. Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
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