Grace Removals Group - Melbourne Avaliações 

244
•
O TrustScore é 4.5 de um total de 5

4,5

195-201 Princess Highway, 3803 Hallam, VIC, AU

•

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent experience! This is my third time using Grace. First, from New Zealand to Australia, then from Australia to Denmark, and then to Bulgaria. I also made use of Grace storage in Melbourne an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have experienced two moves from Australia to Italy in an 18-month period. Grace Removals in Australia for logistics, packing and shipment; and Schmidt Global Relocation BV were the European partne... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Had our movers Nick, Max and Sam move all our big items from our property in Wyndham Vale, to an hour way in Craigieburn. All three lads were firstly very polite, accommodating, ensured all our... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Excellent service from the first visit by Nick, till final drop-off at our new home. The removal crew worked hard and fast at both ends, they were friendly, courteous and happy at all times. We contac... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Mudanças
  2. também em
  3. Serviço de logística
  4. Transportadora

Escrito pela empresa

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Informações de contato

  • 195-201 Princess Highway, 3803, Hallam, VIC, Austrália

  • 1300725991

4,5

Excelente

O TrustScore é 4.5 de um total de 5

244 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(244)

269 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Move from Wyndham Vale to Craigieburn

Had our movers Nick, Max and Sam move all our big items from our property in Wyndham Vale, to an hour way in Craigieburn.

All three lads were firstly very polite, accommodating, ensured all our belongings were moved and placed safely, and executed the move in an efficient manner.

Overall great experience from the team, from comms before the move to the move itself.

16 de outubro de 2025
Avaliação não solicitada
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Hi,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Good company

Good company, removal process was smooth.

13 de outubro de 2025
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Colm,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Polite helpful and SUPER STRONG

Polite helpful and SUPER STRONG
Great work highly recommended
Addy & John

8 de outubro de 2025
Avaliação não solicitada
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Addy and John,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

From my first enquired email

From my first enquired email , I received nothing but support from Grace removals . Katheryn was so helpful and made the whole experience very easy .
Our products were collected and packed with such care and all arrived in Ireland in perfect condition.
I would highly recommend Grace removals to my family and friends and will definitely use them in the future .

6 de outubro de 2025
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Jane,

We're delighted to see that you enjoyed your experience with us! Thank you for leaving us a rating.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

The team were amazing

The team were amazing. Uplifted everything quickly and without issues. Thanks Max and Navajot. Thanks heaps

6 de outubro de 2025
Avaliação não solicitada
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Ashley,

Thank you for choosing Grace and leaving a review. We're glad to hear that you had a good experience, and we look forward to seeing you again soon.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Interstate Move to WA

Moved my entire house from Melbourne to Karratha in WA including 2 X cars and our pet dog. Fantastic service for the house removal and excellent co-ordination and supervision among the specialist movers for the cars and dog which made everything seamless. Would definitely use Grace removals again. Highly Recommended.

11 de agosto de 2025
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Tony,

We appreciate your positive feedback and are grateful for the rating! We hope to have the pleasure of serving you again soon.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Excellent service

5 de outubro de 2025
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Jock,

Thank you for using Grace. We’re glad you enjoyed your experience with us. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Veer and Max were great!

Veer and Max were great- super kind and enthusiastic and worked so hard … even in the face of a very tricky bed to assemble. Highly recommend!

4 de outubro de 2025
Avaliação não solicitada
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Natalie,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

I used Grace Removals in collaboration…

I used Grace Removals in collaboration with Solaris Relocation in the UK to ship and deliver my belongings. They did a fantastic job, and my partner and I are extremely happy with the service. Everything arrived safely with no damage, a huge contrast to a previous company I’d used, which unfortunately delivered some of my furniture with water damage. I’m truly grateful I found Grace, and I would absolutely recommend their services. A definite 10/10, and I’d use them again without hesitation.

2 de outubro de 2025
Avaliação não solicitada
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Vicky,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Moved from Sydney ti Melbourne

Moved from Sydney ti Melbourne, only took three days door to door. I had been getting quotes from other places as well and grace quoted the best price and shortest time. Very happy everything went smooth and guys are very professional all the time. Big thanks to Sydney and Melbourne time! Professional, on time, good price, will always recommend Anky and Nick

3 de outubro de 2025
Avaliação não solicitada
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Andrew,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Avaliado com 4 de um total de 5 estrelas

We have been very satisfied

We have been very satisfied with our entire process of moving from Australia to Denmark. Grace has been professional and helpful throughout the process. Their price is definitely worth their work

24 de setembro de 2025
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Anja,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Relaxed and thorough move!

Nick and max assisted my family and I with a local move but was a big job, under adverse weather conditions they did a fantastic job, they were quick yet very thorough. Kind courteous and polite they got the job done effortlessly. There was no stress on the day they were fantastic. Highly recommend Grace removals and a special thankyou to Nick and Max on a job well done.

22 de setembro de 2025
Avaliação não solicitada
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Angela,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 2 de um total de 5 estrelas

One word to summarise our experience – Disappointing.

We have appointed Grace as the moving company to ship our goods from Melbourne to the UK. And one word to summarise our experience – Disappointing.

- The moving consultant provided misleading and incorrect information during the consultation, which resulted in unexpected delivery fees.

- Staff, including the consultant, co-ordinator and international manager, failed to offer any helpful solutions and avoided taking responsibility for their mistakes. No compensation was provided.

- One box was nearly lost due to the failure to apply the correct label, and no assistance was offered. We have to deal with the local shipment partner ourselves in the UK to sort it out together and found the missing box with no label attached.

- Several pieces of furniture were damaged or broken. No apology was given, and only a computer-generated form was sent in response.

- The shipment was severely delayed. During the consultation, the consultant guaranteed that our shipment was on an ideal schedule; based on this assurance, we chose Grace over other companies. No warnings about potential delays were communicated. It appears the consultant was primarily concerned with securing a signed contract as quickly as possible. Communications after signing the contract was slow.

One fair compliment I would give is to the movers on the day. They were polite, helpful, and handled our belongings with care when moving them from our apartment to the lorry.

23 de setembro de 2025
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Mr Lee,

Thank you for getting in touch with us. We take our customer service very seriously so we’d like to apologise that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.


Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

PEACE OF MIND

PEACE OF MIND
I recently moved from Melbourne to Western Australia. As well as my house contents I had to relocate my very elderly cat and also my car.
Grace Removals handled everything. This gave me great peace of mind. Their communication was excellent. The team that packed up the house were very professional.
Jet pets were engaged to transport the cat and arrange his boarding for a couple of days. Jet pets were exceptional. I particularly enjoyed the reports that they sent with photos.
Transporting the car was problem free. Picked up on time and delivered earlier than I expected.
I would gladly recommend Grace Temivals

21 de setembro de 2025
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Robyn,

We're happy to hear that you had a positive experience. We appreciate your kind words regarding the team's service. Thank you for your positive feedback!

Kind Regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Will only use Grace in future

We have used Grace Removals twice now and both times they have been amazing. The team go above and beyond what is expected I.e like making sure the washing machine is connected and working. We moved interstate and had a few hurdles with our settlements, Grace were accommodating and so easy to deal with. We will always use Grace in the future if we are moving.

11 de setembro de 2025
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Charmaine,

We appreciate your positive feedback and are grateful for the rating! We hope to have the pleasure of serving you again soon.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

We received our furnitures and goods in…

We received our furnitures and goods in perfect conditions.
Nick & Max were wonderful and worked really hard in a very difficult moves . Thank you !

18 de agosto de 2025
Avaliação não solicitada
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Cindy,

We appreciate your positive feedback and are grateful for the rating! We hope to have the pleasure of serving you again soon.

Kind regards,
Grace Customer Service

Avaliado com 2 de um total de 5 estrelas

Disappointed

All of our wooden furniture (teak, 1960s, Danish and quite rare) arrived damaged. The “heavy duty” bubble wrap was insufficiently used to protect from damage en route. The removalists also taped directly on to the wood, so (when gently removed) the finishes were damaged further. The delivery firm (separate to Grace) stated that the packing was quite below their standards with incorrect boxes used, boxes not cut down, and items packed poorly in quite a few instances. Our other items arrived in tact but the experience left a bitter taste in our mouths as we expected better from a premium company that charges premiums prices.

30 de abril de 2025
Avaliação não solicitada
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Nick,

Thank you for getting in touch with us. We’re sorry to hear that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Great experience

The team here were great. They were able to travel a long distance and get the job done quickly. They handle my items with care, and helped set up some things as well. They also constantly checked it and asked if I had any issues!!

Shout out to Nick and Aditya

31 de julho de 2025
Avaliação não solicitada
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Caleb,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Crown Storage (Grace Removals) Sukh and Ankush

Sukh and Ankush did a great job delivering our old family contents after many years in storage. Thank you for your great work today!

23 de julho de 2025
Avaliação não solicitada
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Nicholas,

We're happy to hear that the delivery of your family's belongings went so well after a long time in storage. Thank you for sharing your positive experience with us!

Kind regards,

Avaliado com 5 de um total de 5 estrelas

Grace Removals were great.

Grace Removals did a great job moving our household items. They were very helpful and professional.

15 de julho de 2025
logotipo da Grace Removals Group - Melbourne

Resposta da Grace Removals Group - Melbourne

Dear Amy,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais