Grace Removals Group - Sydney Avaliações 

221
O TrustScore é 4.5 de um total de 5

4,3

4 Tucks Road, 2147 Seven Hills, NSW, AU


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Shane and Noah arrived and carried out the removal in very efficient manner. They even advised us with a complete solution on how to resolve and issue with the packing of one of our items. Overall, Gr... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We repatriated from Sydney to the Fylde coast of England. Grace removals came to our home and packed up our belongings, bikes, knick knacks and kids toys for shipping to the UK. We were really imp... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The three removalists aka. Arthur, Mitch & Campbell were super . Can't commend enough. Dynamic trio. Grace Removals communications eventually worked out. This is the second time I've used them... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service from initial quote to moving in and beyond! A complicated move which Grace handled superbly. Large removal from family home of 45 years, then another member of the family a week later.... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Mudanças
  2. Serviço de logística
  3. Transportadora

Escrito pela empresa

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Informações de contato

  • 4 Tucks Road, 2147, Seven Hills, NSW, Austrália

  • 1300725991

4,3

Excelente

O TrustScore é 4.5 de um total de 5

221 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as avaliações

(221)

334 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Specialized Records Move

Specialized Records Move - Corporate
Team was on time. They listened really well to the info and instructions given at the huddle, asking relevant questions. Very efficient and careful with moving delicate historical records. The whole team was very friendly and approachable - listening to further instructions as the day went on.

Move was much quicker and easier than anticipated. Would highly recommend.

21 de junho de 2023
Avaliação não solicitada
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Margaret,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Excellent experience

Excellent experience! Great communication and care taken. Thank you

17 de junho de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Michael,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Grace Removal

The Guys arrived for the pickup on the day and on time. Loaded my stuff quickly and without any questions. It arrived on the day at the arranged time and was unloaded quickly and all in one piece. The staff at all times were very helpful and friendly.

14 de junho de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear John,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

I'm so happy I used Grace to relocate…

I'm so happy I used Grace to relocate from Sydney to Auckland. They were super helpful in organisation of pick up and completion of documentation. They kept me informed the entire way through the journey. All my things arrived safe and sound in perfect order. And the pricing was really competitive.

Can't fault them. They were absolutely brilliant! Would definitely use them again if I were to relocate.

12 de junho de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Karina,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Good friendly people who know what…

Good friendly people who know what they're doing.

13 de junho de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Paul,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Grace is truly an exceptional…

Grace is truly an exceptional removalist company. They are friendly with highly professional services. In every regard Grace exceeded my expectations.

1 de junho de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Jacquie,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Professional & reassuring movers

Grace removals are professional & trustworthy & made the move much less stressful.

2 de junho de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Belinda,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Friendly and reliable.

Friendly, reliable and know what they are doing. You pay for speed, not for a couple of people taking as long as possible at an hourly rate.

29 de maio de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear David,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

From my initial phone call to Grace…

From my initial phone call to Grace Removals to the very end the whole process exceeded my expectations. Their staff are experienced efficient on time and very good communicators. My furniture and artwork was picked up stored for 2 months and every piece was returned in the same condition as it left my home. The experience and know how of the 2 men who delivered my furniture just blew me away. I have no hesitation recommending Grace Removals and I would most definitely use them again. Ester

27 de maio de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Ester,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Grace removals were amazing!

Grace removals were amazing!! This was our first moving experience having been in our family home for 47 years. The staff were so efficient and friendly.

19 de abril de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Susan and James,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 1 de um total de 5 estrelas

Extremely poor service

Extremely poor communication, none to speak of in fact. The time of pick up was not advised. The sales person was rude and condescending when called on the day to co form pick up time. The removal team had no idea they were being paid to pack and move, they thought it was just a move. Then at our new address they blocked a loading dock with their truck which resulted in the police being call. A disastrous stressful experience for my elderly parents. A friend had recommended Grace to them. Overall a poor experience and my parents paid far too much for a move that took a couple of hours. Would not recommend to anyone.

2 de abril de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Carla,

We’re sorry to hear about your recent experience with Grace. Thank you for getting in touch with us so we can look into this issue. We’ve passed on your details to a Grace representative who will be in touch with you shortly to resolve the matter.


Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

I've used grace several times now for…

I've used grace several times now for domestic home content relocation. Every time they are price competitive and provide faultless service. I don't even get other companies quotes anymore and will continue to use Grace as my preferred removalist

3 de abril de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Duncan,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Communication was exceptional

Communication was exceptional, staff were professional, hard working , polite and easy to work with.

29 de março de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Donna,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Avaliado com 1 de um total de 5 estrelas

Poor communication, overcharged and underdelivered

Communication was inconsistent and not accurate, lengthy delays with receiving our items and overcharged based on volume.

8 de fevereiro de 2023
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Alistair,

Thank you for getting in touch with us. We take our customer service very seriously so we’d like to apologise that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.


Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Confident with Grace

Confident that I can trust Grace to do a good job of handling and delivering my goods

1 de dezembro de 2022
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Shankar,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Shipment of personal effects

Customer service was excellent. Communication was very easy.
Instructions were clear.
Billing cost was transparent and affordable.
Collection was very efficient and professional.
Delivery was also very professional.

28 de dezembro de 2022
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Ralph,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Great service

14 de dezembro de 2022
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Fran,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

They answered their phone to begin…

They answered their phone to begin with. The staff knew their jobs and quickly organised my pick up and delivery. Excellent service all round.

8 de novembro de 2022
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Valued Customer,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

They are reliable

They are reliable, my items showed up on time and the guys who delivered were very friendly.
They didn’t damage my items and given it was coming from Sydney to Melbourne.
My one fear was items being lost in transit or things not showing up or being broken but none of that happened and my bed head and mattress was wrapped in plastic sheeting.
If you require a tv box it will incur $70 more on the quote, and also which a lot of places will probably do aswell if you live above ground floor then there will be extra fees but lucky for me I was ground floor so there wasn’t an extra fee and it was all very easy getting my items inside.

21 de novembro de 2022
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Hayley,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Avaliado com 5 de um total de 5 estrelas

Wonderful guys - so appreciated

The packing was amazing - very careful and well-executed. Nothing was damaged (nothing)!
The three guys who delivered my belongings were friendly, very nice, and knew what they were doing. They were well-organised and worked like demons. It's hard to describe how impressed and appreciative we were with them. Fantastic.

8 de dezembro de 2022
logotipo da Grace Removals Group - Sydney

Resposta da Grace Removals Group - Sydney

Dear Diana,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

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