We’ve been ordering from Gratsi for about six months or so and I tell you honestly, it is so much better than barefoot wine or any other box wine that we have ever purchased from retailers. It taste l... Ver mais
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Veja o que dizem as avaliações
Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Ver mais
A empresa respondeu
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Ver mais
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Ver mais
Detalhes da empresa
Escrito pela empresa
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Informações de contato
Estados Unidos
- help@gratsi.com
- gratsi.com
4,4
Excelente
449 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 34% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I usually receive excellent customer…
I usually receive excellent customer service from this company. Not this time…extremely disappointed!
4 de março de 2026
Avaliação não solicitada
I needed to cancel my order at this…
I needed to cancel my order at this time. Elaine in customer service is amazing! She is kind in her correspondences and very helpful!
4 de março de 2026
Avaliação não solicitada
Wonderful customer service
I emailed about an issue with my last order and they answered promptly and very courteously.
4 de março de 2026
Avaliação não solicitada
Not worth the Hassle.
Apparently the product I purchased was out of stock. The major frustration was with customer care not being able to provide any kind of estimate for delivery. I canceled the order and probably won’t attempt to purchase in the future.
4 de março de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t go as smoothly as we would have liked. At the time your order was placed, we had a banner on our website letting customers know that shipments were experiencing temporary delays due to a production slowdown. We certainly understand how frustrating it can be not having a firm delivery estimate during a situation like that.
When you reached out to our team, we explained the delay and confirmed that you preferred to proceed with the order despite the temporary shipping slowdown. Your order was subsequently shipped and successfully delivered, and we hope you were able to enjoy the wine once it arrived. As a small gesture of apology for the inconvenience, we also issued a partial refund to your order.
We truly wish your first experience had reflected the smooth ordering and delivery process our customers normally enjoy, and we appreciate you giving Gratsi a try.
Eunice
Eunice, explained the delay and gave me my tracking information without being asked for it.
3 de março de 2026
Avaliação não solicitada
Unresolved shipping issues!
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t reflect the smooth ordering and delivery process our customers normally enjoy. At the time your order was placed, our website included a banner letting customers know that shipments were experiencing temporary delays.
While half of your order was successfully delivered and confirmed with a signature, we understand that the overall experience wasn’t what you expected. To ensure you were fully taken care of, we issued a full refund for your order as a courtesy.
We sincerely apologize that your first encounter with Gratsi didn’t meet the high standard of service we aim to provide, and we truly appreciate you giving us a try.
The communication is great and the wine…
The communication is great and the wine is even better!
3 de março de 2026
Avaliação não solicitada
Great Customer Support (and a great product)
I contacted Customer Service to find out when I could expect my delivery.
The response was immediate, professional, friendly and all the information I needed.
The Customer Care at Gratsi is amazing!
3 de março de 2026
Avaliação não solicitada
Communication regarding delays should be sent t timely
Knowing there was a delay in sending the wine delivery should have been communicated timely
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you for sharing your feedback. We completely understand how frustrating it can be when a shipment is delayed and updates aren’t communicated as quickly as they should be. We sincerely apologize that your order wasn’t accompanied by a timely notification, and we hear you and your experience matters to us. This was a rare production and shipping delay, and we’ve since put additional safeguards in place to ensure our customers are kept informed in real time. We truly appreciate your patience and continued support.
Gratsi is not only the BEST sugar free…
Gratsi is not only the BEST sugar free vino out there but the customer service is absolutely amazing! I’ve been a subscriber for a couple years now and I’ve rarely needed to contact them but when I do it’s a super quick and friendly response, which is so appreciated these days :)
3 de março de 2026
Avaliação não solicitada
First of all I love their Rose Wine…
First of all I love their Rose Wine ..it’s absolutely delightful..but most importantly …their customer service department is fantastic. I had a problem with the delivery and this past Saturday and Sunday, they acknowledged my emails…yes..working on the weekends..you guys and gals are the best..thank you for all your correspondence…I’m about to pour myself a glass 🍷🍷
Sherry M.
Boston
27 de fevereiro de 2026
Avaliação não solicitada
Great customer service and quick to…
Great customer service and quick to solve my issue on not having to wait all day on UPS to deliver! I can have it shipped to my local UPS location!!!
2 de março de 2026
Avaliação não solicitada
Ordered 5 days ago and still hasn't…
Ordered 5 days ago and still hasn't shipped. You say it's a supplier's issue but it didn't mention that when I was ordering. I wanted it for a gathering i am having and now have nothing. I will have to go out and spend more money now. You shouldn't sell something you do not have. Very disappointed 😞
2 de março de 2026
Avaliação não solicitada
Responsive, timely
Prompt, thorough, and professional response. Felt conversational, not scritped.
2 de março de 2026
Avaliação não solicitada
Horrible
Horrible. Total scam. They don’t have wine to ship. You might get it next year.
1 de março de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
We’re sorry for the frustration. Your order fell within a shipping delay notice, and a full refund was issued and the order canceled.
Joymela was amazing
Joymela was amazing! I submitted an email to update my shipping address and she responded very promptly and was extremely assistive!
1 de março de 2026
Avaliação não solicitada
Very responsive to questions
Very responsive to questions and felt very valued as a customer.
28 de fevereiro de 2026
Avaliação não solicitada
Had a prompt answer to my email
Had a prompt answer to my email.
The email answered all my concerns, which I will let others know.
I love your wine- it is great!
Thank you.
Marilyn v
27 de fevereiro de 2026
Avaliação não solicitada
Ahhh it was easy..
Ahhh it was easy... i just write an e-mail and in matter of seconds i received an answer...!!!
27 de fevereiro de 2026
Avaliação não solicitada
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