Gratsi Wine Avaliações 448

I love a company that stands by their product, I appreciate the response to my concern , maybe I misjudged, sorry!

Love the wines! Great customer service and the bonus is the glasses!!

Your customer service has been very helpful …./ can’t say the same for UPS

When I need customer service, the issue is always handled quickly.

Absolutely stellar customer service! We had a box arrive that was damaged by the shipper and Gratzi had a replacement ready to go within 24 hours. Very pleased and we appreciate the effort!

Super frustrated at my last two orders being quite delayed BUT I have not yet switched to Medly ONLY because Joymela and customer support has been superb in acknowledging the problem( which is most important- making customer feel heard) and solutions. Excellent customer support.

They are always very understanding and have great Customer service!

The orders are always correct, and delivery is very good. Always on time! Easy to track.

Due to travel I was encountering delivery challenges. Gratsi walked me through options and facilitated an acceptable solution for me.
Communication was very prompt & polite.
Thank you!!
Lisa

Great Wine and phenomenal customer service.
I sent a message to the help center to modify my order and was replied to in ten minutes.
So pleased!

I originally contacted Customer Service that they had my wrong street number my street correct address is 216 Eastwood Avenue Customer Service rep assured me that the old number the wrong number that they put down 222 would be removed and I would be delivered my wine to the correct address alas it did not happen and it got sent to my next-door neighbor. I was not a happy camper.

Fast answer! My memory was incorrect, but you steered me in the right direction. Thank you. Also, I appreciate the improved spigot. It is much easier for me to open and pour. Excellent customer service. Good job informing me that the delivery is scheduled.

Messed up on my payment card expiration date; as usual, Gratsi customer support came to the rescue immediately!

Wow, received email immediately from a REAL person, I think, about a question I had. Hoping wine as good as the customer service so far. Peter is who helped me.

Wine was very good. Delivery was exceptional. Unfortunately, I can’t afford it. Sorry.

I reached out via email with regard to an upcoming shipment. Now, I am truly assuming that Sweetzhel at Customer Service at Gratsi is a person, not AI, however, the response time was incredible and tailored to my request and needs. This Customer service representative should be commended for their helpfulness, response time, understanding of the situation and overall pleasant experience. I have become a happy Gratsi customer and happier based on this interaction.

Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She realized that the order confirms state an adult over 21 must sign, but already let me know that no signature will be needed before I had to ask. (It's glassware! Not wine!) So far, I am super pleased with everything about Gratsi.

Eunice went above and beyond to accommodate our being on vacation to be sure that we got our wine order before leaving and that we not have another order land here until after we get home.

I love how you respond right away and take care of the problem, you guys are the best and so glad I’m enjoying your wine. Recently I was told my sugar levels were getting up there so I found a solution at least with my wine.

The service from Gratsi is exceptional! Jheelyn was the latest representative that assisted me and I felt warmth come through the email. Wonderful wine and wonderful people! Thank you! 🙏🏽