We’ve been ordering from Gratsi for about six months or so and I tell you honestly, it is so much better than barefoot wine or any other box wine that we have ever purchased from retailers. It taste l... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Why did I even considered giving this compnay another chance? I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who... Ver mais
A empresa respondeu
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Ver mais
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Ver mais
Detalhes da empresa
Escrito pela empresa
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Informações de contato
Estados Unidos
- help@gratsi.com
- gratsi.com
4,4
Excelente
449 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 34% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Well this last ship never get till I…
Well this last ship never get till I reach the support team 48 hours later receive the notification like my order will ship and take another 24 hours. Total of 8-10 day to deliver
6 de março de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
We’re really sorry that your most recent order took longer to arrive than expected. Over the past several weeks we experienced an unexpected production delay that slowed down some shipments, and your order unfortunately fell right into that window.
Over the past year you placed 10 orders with us that all arrived without issue, which is why we regret that this single shipment during our temporary production slowdown didn’t reflect the experience you’d consistently had before.
When you reached out, our team explained the delay and offered a discount as a thankyou for your patience. However, when you asked to cancel the order instead, we promptly issued a full refund.
We completely understand that waiting for wine you’re excited about can be frustrating, but this truly was a one time production delay not the normal Gratsi experience. That said, we genuinely appreciate the many orders you placed with us over the past year and hope you enjoyed the wine along the way. If you ever decide to give us another try in the future, we’d be happy to welcome you back.
Delayed shipment
Prompt response but no explanation as to why the shipment was delayed.
11 de março de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you for your feedback and for being a valued Gratsi customer. We’re glad our team was able to respond promptly, and we sincerely apologize that the reason for your shipment delay wasn’t fully clear at the time.Your order was affected by a rare combination of factors: production delays in France due to seasonal weather, international shipping delays, customs processing, and even weather related disruptions in the United States after it cleared customs. While these are unusual circumstances, we know they impacted your experience, and we truly appreciate your patience throughout the process.
We’ve implemented additional safeguards to help prevent delays like this in the future, and we’re committed to ensuring every order reaches our customers as smoothly as possible. Thank you again for your continued support and hope you will continue to enjoy our wine over the years.
I placed an order March 2nd was charged…
I placed an order March 2nd was charged and received confirmation. I haven’t heard a word since. I have repeatedly sent emails asking for status. Definitely something going on there. Was very surprising to me considering all their wonderful reviews.
2 de março de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
We’re very sorry that your first experience with Gratsi didn’t reflect the level of service we’re known for. Our support team was managing a significantly higher email volume than usual after we sent updates to customers regarding the temporary shipping delays, which unfortunately meant some responses, including yours, took longer than we would ever want. We completely understand how frustrating it can feel to be waiting on an order while also waiting for an update, and we sincerely apologize for that. When our team was able to connect with you, we explained the situation, applied a refund to your order as a thank you for your patience during the delay, and helped update the delivery address from the one originally provided. We’re very glad to see that your wine was successfully delivered, though we certainly wish the experience leading up to it had reflected the quick and responsive support our customers typically rave about.We truly appreciate you giving Gratsi a try and hope that if you decide to order again in the future, the experience is much more in line with the smooth delivery and customer support that our reviews are normally known for.
Shipping mess up fixed up! 😊
I have ordered a mixed bottle from Gratsi before and I decided to order a large order and add a subscription. It was a crazy time with shipping and all so I didn't receive anything for a couple of weeks. When I notified Gratsi they not only took 10% but threw in a set of espresso cups and saucers! They have great customer service and I look forward to my subscription!❤️
2 de março de 2026
Avaliação não solicitada
I order my first box wine from Gratsi…
I order my first box wine from Gratsi on Tuesday. By next Tuesday, 8 days later, I have not received any email regarding shipping. I have sent 2x emails with no response. They don's have a phone number either which make me suspect of companies that don't have a phone number. Terrible customer service!
10 de março de 2026
Avaliação não solicitada
The customer service is outstanding
The customer service is outstanding. Communication is five star and they are great!!!
9 de março de 2026
Avaliação não solicitada
You have a great product and very…
You have a great product and very helpful customer.
9 de março de 2026
Avaliação não solicitada
This website sucks keeps taking me…
This website sucks keeps taking me backwards
8 de março de 2026
Avaliação não solicitada
Would have loved to try it
Would have loved to try it, but our first order never showed up. The replacement order was supposedly "delayed in customs". Finally requested a refund after waiting 2 months. Don't waste your time ordering from them. Hopefully we'll get refunded...
4 de março de 2026
Avaliação não solicitada
Peter was wonderful
Peter was wonderful - his customer service and quick response to resolve our issue is very appreciated
6 de março de 2026
Avaliação não solicitada
GRATSI WINE is taking $$ and not sending the wine
I've been a customer for 2 years. They have sent my orders on time according to my subscription. But recently this Gratsi Wine has been negligent in send ing my orders. They have collected my money and have not sent the wine and there is no tracking number - so it hasn't been sent yet. After contacting them several times, they apologized and offered a 10 percent discount on the order and wrote that the order would be sent the 1st week of March. It's the end of the 1st week - no wine and no tracking number. It looks like the company may be in financial trouble and they're getting money from customers without sending the wine.
23 de fevereiro de 2026
Avaliação não solicitada
Just by you READING AND REPLYING to my…
Just by you READING AND REPLYING to my “issues” allows me to leave positive feedback. It’s KNOWING someone is actually PAYING ATTENTION to the consumer that makes a difference.
YES—I’ll wait for my order
6 de março de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
Thank you so much for your kind words! We completely agree, listening and paying attention to our customers is always a top priority for us. We really appreciated your patience as your order made its way to you, and we hope you enjoy your wine! Happy Sipping!
The very FAST response
The very FAST responses to all my queries and the quick painless refund and reschedule! I LOVE my Gratsi wine and many companies could use your customer service model!!!
6 de março de 2026
Avaliação não solicitada
I have not received two orders in…
I have not received two orders in February that they charged me for
19 de fevereiro de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
We’re very sorry for the delay you experienced with your February orders. As you know from being a long time Gratsi customer, orders are charged at the time they’re placed, and shipments typically go out quickly, so we completely understand how frustrating this delay must have been. As a courtesy for the inconvenience, both of your February orders have a refund issued on them.
We truly appreciate the many orders you’ve placed with us over time and your continued support of Gratsi. This delay was certainly not the experience we aim to provide, and we’re sorry it impacted your recent shipments.
Great customer support and more…
Great customer support and more importantly, GREAT WINE !
6 de março de 2026
Avaliação não solicitada
Where is my order?
The money was removed out of my account February 12 and was told there's a delay. They gave me a 20 % discount but still no wine. Next week they're going to take money out of my account for March. My order is for 4 boxes of wine which is what I order every month
And I'm still waiting for my February order. I'm thinking about cancelling the rest of my orders and look elsewhere
26 de fevereiro de 2026
Avaliação não solicitada
Gratsi is helping as much as they can…
Gratsi is helping as much as they can to help with my order
5 de março de 2026
Avaliação não solicitada
i didn’t receive wine during 3 weeks…
i didn’t receive wine during 3 weeks and on the moment of cancellation wine still wasn’t shipped yet.
5 de março de 2026
Avaliação não solicitada
Resposta da Gratsi Wine
We’re very sorry that your experience with Gratsi didn’t go as smoothly as we aim for. We completely understand how frustrating it can be to wait for an order, and we wish the process had been easier.
When you requested to cancel, we promptly refunded your order in full. We sincerely wish your experience had gone more smoothly.
My family and I love the Gratsi wine.
My family and I love the Gratsi wine.
5 de março de 2026
Avaliação não solicitada
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.