GreatArt Avaliações 

totally hopeless company!
As others have commented their delivery is a joke. I ordered 3 weeks ago and have heard nothing. I phoned up and got the "lost pallet" story which seems to feature in previous reviews. Avoid like the plague.

In May I placed an order as a Birthday gift for my mother. When it didn't arrive I contacted the Great Art customer service line. The customer service agent was polite and explained that there was a hold-up at the European mainland depot. The advice was to wait on. another 15 days passed and still no order.
Contacted again and this time the order was stuck in the UK customs warehouse. Waited again (now in mid-June) no order.
Contacted again, this time it would be delivered. Date of delivery given, mother told to expect a parcel. No delivery of the order. Contacted again, told it was delivered, check again. No order delivered. (end of June).
Contacted again, informed that it was sent to an old address despite the correct shipping and billing address given. Contacted again, told that a replacement order would be sent out. No order delivered.
Contacted again on 19th July and requested a refund for the order and confirmation of refund. Assured that it would be refunded. No refund or confirmation of refund. August, three months on, and still no sign of order or refund.
I work Internationally, and the costs and my time to contact Great Art exceed the value of the order. All I can say is, that actions are more important than a few polite words. The title of the company needs to be brought into question. Certainly not 'Great' and definitely no 'Art'. Shop at your peril.

Never, ever, have I felt the need to right a review on Trust Pilot before, so this speaks to how disappointed I am with this company. I placed an order late June and have receive no word as to where my order is or why it has yet to arrive. When attempting to phone the line drops and I have little faith that I will receive any helpful response to my email. My order was placed to my parents home address and due to the appalling service I will have to pay extra to have it delivered to my university address. This is totally unacceptable and would say AVOID AT ALL COSTS. Honestly I now want to cancel my order and have a full refund but have no way of even doing that. I understand having an issue with suppliers but the complete lack of transparency is in excusable. I would also like to point out that I believe the Terms and Conditions have not been followed. Under delivery the company states:

6.4 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

6.4.1 let you know

6.4.2 cancel your order, and

6.4.3 give you a refund.

After more than 30 days I have still yet to even hear from Great Art in an any official capacity.

My initial order (almost £300) was June 24, like other have written, I was told to phone back after the 10 working days - “if it hasn’t arrived by Friday, ring in Monday for sure.” I rang three days in a row: Monday, Tuesday, Wednesday, I either got their machine or nothing. Now, I began to become anxious that some fraud had been committed. I finally reached a person on the end of the line who said (claimed?) my order was part of a palette dated June 24, that has got lost - “they’re searching for it”; a promise to call me back was made but never kept. I then emailed on the advise of PayPal in case the need to claim the payment back (which I may do: they give you a window of 180 days after purchase).
I left another message, sometime later and got a call back two days later from a guy, who was super helpful; the date was July 20 - 6 weeks after my order was paid on line. We went through the process of re-ordering and replacing items that are no longer available.
I am now almost out of acrylic medium, and I’m gonna have to order some from Jackson’s or Atlantis.
Do I trust that I will get my order? I want to say yes, I’ve used them so often before, but I have fraud paranoia because internet fraud has been so rampant during the pandemic. Why can’t they update their customers...like every other website (I bought a cat tree from a company who couldn’t stop updating me. Bless ‘em)! Fingers crossed 🤞

July 29: order arrived!

An £80 online order on 6 July shows no sign of arriving. Impossible to get any phone number answered. Don't risk it! Used to be good, have frequently ordered in the past but no longer, can't afford to loose money at this rate!!

Great in shop not a online shop talking about delivery!

Pretty much the same enormously poor experience as everybody else! With poor customer service.

I placed my order, it said a 7-10 day window (working days only). They don’t provide you with a tracking number, but claim it’s tracked. Didn’t get any shipment updates. Assumed it was coming from the U.K. as it doesn’t state otherwise.

We got to day 7 and I emailed asking if the tracking number was available, they replied saying it would only become available within the 7-10 day period, and advised me to reach out again 3 days later if it hadn’t yet arrived.

It didn’t arrive. It’s now gone over the 10 days, so I emailed yet again asking for the tracking number and had no reply. I decided to call and was told my order was delayed and it would be with me within 2 days. Still no tracking number given to me.

I finally got an email reply back with contradictory information - saying yes there are delays and that it would be with me by the end of the week or early next week (not the ‘2 days’ as specified by another colleague), and again still no tracking number provided to me. Also this was the first ever mention of it coming from Germany!

I emailed back but of course no reply yet. After reading these reviews I’ll be phoning again tomorrow with concern.

Order said 7-10 working day delivery, no option to pay extra for speedier delivery. I emailed them after 7 days asking for any update, was told the latest it would arrive is the 12th, but highly likely it could come earlier. Today I called and apparently there's a huge delay with the couriers! But I was never informed, no emails, completely left in the dark. If in my initial enquiry I had been told that, then I could have at least had time to go out and buy the materials for this important project starting today, and got a refund, but I was ensured it would arrive by the 12th. So now my time-sensitive project is royally f*cked, because they couldn't be bothered to not let me know there were delays even after I asked them about it.

No recompensation offered, no real apology, just blaming the couriers. Never ordering from here again. I should have stuck with Jackson's art.

Still waiting for my order. Comms with Customer Services okay, but they have no information on where my orders is or when it will be delivered. 1 * Star

Update: Package has now arrived and I've been given a 50% discount for the wait. Seems someone's listening and working to resolve their transport issues. Bumped up to 3 *** Stars

I ordered paints on the 24th June, I'm still waiting for them! Nobody has once said to me that they are coming from Germany. Nobody has rang me, but i have rang them 3 times to find out a tracking number. No tracking number has been generated because its still sat on the warehouse floor apparently! I'm so sick of waiting now, 16 days and nothing. its been sat on the warehouse floor since the 25th June I was told. If you would be honest with people Great Art, people might be more understanding. I'm incensed that is still sat on a warehouse floor! WHY? can someone tell me WHY? and will it ever get picked up? What is the hold up? I wanted some of it for a birthday present on Thursday! so thanks for messing that up for me. How will you ever get anyone coming back to shop with you, when you treat people like this. I'm still waiting!

They sell great products. What they don't tell you upfront is that the stuff is dispatched from Germany and will take three weeks or more to arrive. I ordered six frames for a show with almost three weeks' notice but they arrived too late. Hopeless. There is no tracking information on the website other than "dispatched" (meaningless) - all in all a very disappointing experience. I will not use them again.

I placed an order on 8 May it is now 21 June and still not arrived. I attempted to track the order online but absolutely no tracking details provided. I spoke to customer services who advised me that the order had been returned to the warehouse in Germany, but that he would attempt to place it again. A couple of weeks later still nothing so I emailed/called only to be told it had been returned again. I was asked whether I wanted a refund but told them to find out exactly what the issue was as that is their job as a customer services agent. I really wanted the product so was prepared to give them another chance, but I have now had enough. Patience has run out. The delivery service is useless. How hard can it be to obtain a tracking number and advise me who their courier company is. They couldn't even tell me whether a delivery had been attempted, all very strange. I found myself telling the customer services agent how to do his job and find out what was going on. I explained perhaps it was the incorrect labelling on the product and for him to contact the warehouse etc, which he should have done in the first place. I do not understand why a tracking number could not be obtained either.

I have now requested a full refund and would not recommend using this company for their online delivery services as they are totally useless. You just go back and forth and round in circles. Such a shame as I'm sure the products are fabulous and the shop in London looks amazing, but if you want something delivered efficiently forget it go elsewhere.

I placed quite a large order for paints which was due to arrive by Monday (7-10 working days). There had been no sign so I called the company. I got to speak to someone straight away and he clearly had my order up in front of him based on my phone number before asking me to confirm the details as he said straight away that he could see it should have been with me. He explained the products come from Germany and the shipment had been delayed and it would be with me by Wednesday-Thursday. I told him Wednesday would be ok but explained Thursday would be too late as I need it to take with me when I go away that day. The parcel arrived today as promised and in time for when I needed it. Fantastic customer service. Will definitely use them again. Thank you GreatArt!!!

Second time that there are missing items from my order. I have been trying to contact them for more than a month already with no reply from them. Very disappointed.

Reply to great art comment:
No, I haven't received any reply from you. I have contacted you through your website and email. I have checked my spam folder and there isn't anything there. Also, If you saw my email, why didn't you send me my missing items already?

BEWARE - Long deliveries
Although Great Art website may believe you are ordering from London - web site orders are dispatched from Germany and take a long time to arrive.
Their computer link to tracing parcels is also "broken"
Excellent products at a good price but you will wait for ages

The site had items I couldn't find elsewhere, ordering was easy. My order arrived perfectly packaged & on time so I'm very happy & will be ordering from them again.

Excellent products and service. My recent order took 2 weeks to arrive, which is normal (ever since Brexit the folks at Customs have been delaying foreign imports). Yes it is frustrating waiting for a brush or colour, but it is worth the wait. I will continue to use Great Art, especially when they have a sale on.

Placed an order 26 April, nothing received yet as of 12 May. Customer Service help is non existent. Annoying that my inbox gets lots of offers from them but no advice when my order will be sent out/delivered. Will be buying my art supplies from the UK in the future. Update - Eventually received a reply from CS with a tracking number & delivery date.

Last year I had no problems with this company then ordered products in December and through many lost packages, courier problems and dire communication I still haven’t received received the products. Sent a further three emails and nothing.

A really nice store in London with very kind sales consultants !
A lot of qualitative fine arts products.
It is definitely a place I recommend :-)