GreatArt Avaliações 

Stretcher bars ordered 19th January to ensure that a painting could be delivered to a customer on Saturday 12th February. Two emails to say it’s still delayed. Customer service obviously don’t read emails as the stretcher bars are no good after 12th as it’s too late. Instead of offering me the choice of a refund I have been told the order will arrive on Tuesday 15th. Never dealt with an art supplier which is so inept.
*in response to the apology below*
Once again a bit late. I said everything I needed to in my original emails.

Apalling customer service.

Payment taken at time of ordering but items not supplied within indicated 7 to 10 day delivery time. Despite numerous telephone calls to progress well overdue deivery never anybody available to answer, one is transferred to a messagibg service that immediately cuts you off. Slow response to email when a lame excuse "Unfortunately I cannot see the parcel moving at the current time so have to assume there is an issue"
After accepting the suggestion of a refund that would be credited in 24 hrs, 8 days later this still has not been actioned and after chasong told this would take a further 2 to 3 days.

I could not recommend purcasing from this company

Ordered some cernit clay first says 3-6 days delivery. Then later it says due to Brexit can be 10+days but this company is in Britain???? I waited and waited, all of a sudden I got a refund of the amount after waiting for over a week with no email to explain why. Its a shame cause I buy a lot of craft supplies but will stick to my usual supplier which goes a lot quicker AND arrives from China.

For many years, Great Art was my go-to for all art supplies, but unfortunately the service has deteriorated to the point of no return i.e. I will not return to shop with them again... I placed an order on 8th January and received an order confirmation - after that, total silence, no notification of dispatch.
The "Track Shipment" button on the website doesn't work.
I emailed customer service on 28th Jan, got a quick response, but it took another 3 days before they dispatched a replacement order. Now I am waiting again... Every other internet supplier sends confirmations of dispatch, updates on expected delivery: Great Art cannot be bothered to talk to its customers.
I shall not be coming back.

On 6th Jan I ordered a product over the phone. I was told it was in stock. Payment was made with a pledge of 6-10 days delivery. On Feb 1st it had still not arrived, so I made contact to ask its whereabouts. I was told it had been 'lost'. It took my enquiry to discover this. Otherwise I would have heard nothing, and they would have kept my money. They now say they are out of this stock.

I have tried this shop before and, whilst offering a wide product range "out of stock" is frequently the answer.

This shop calls itself 'GreatArt', yet its delivery service is far from great Its stock supplies are inadequate. Worst of all they take your money and then don't tell you they don't have it in stock. I ought not to have to make contact to trigger a repayment....which, incidentally, has still not arrived.

Can't understand in this day and age of fast turn rounds by companies such as Amazon etc why it tales 7-10 days for an order to be delivered. I thought days of delivery by canal boat being pulled by a horse had long gone but evidently not.

Surely their delivery company DHL can't be satisfied with such a service....??????

After 20 days, I'm still waiting for the delivery.. E-mailed them twice, customer service hasn't even given me a tracking number. Been using them since 2013 won't be using them again, shipping has got worse over then years..

I have ordered twice now (stupidly forgetting I had ordered once before) from this company.
I hate to leave a bad review - but like so many others, my experience hasn’t been good.

The first order was hugely delayed, the second order (sons Christmas gifts) were ordered early December, no sign before, during or after Christmas.
Apparently it got stuck on a pallet too!

I have received a refund, but utterly disappointing experience both times, and a disappointed son for Christmas, I will never use this company again.

I ordered from another company - same items - and received within 4 working days.

Order placed on 8th Jan. Website has a link to track items which have been dispatched which doesn’t work. I have rung to leave a message querying delivery but no response so far. Any kind of tracking info would sort this out even if delayed.

Pathetic service -communication
worst company that ive ever dealt with

I have had no Tracking No for either parcels. The order was made on 13th Dec. 2021. I phoned and was told there was a pallet problem and they would send another parcel 13th Jan 2022 still no parcel or tracking number!!

I had a problem with a delivery just before Christmas but this has now been resolved due to very unforeseen and unfortunate circumstances beyond Great Art's control or mine. However, Great Art has been very understanding and the product is now with me and I am extremely happy. So, Thank You, Great Art, for your understanding regarding the delivery situation.

I placed an order at beginning of December 2021. No delivery as of 6th January 2022 despite my patience. They have, now, provided two Tracking numbers with pleas of my goods being delayed on pallets!? I have asked for a Refund. Not interested. I have given them my mobile number to ring me to discuss. Not interested. They are quick enough to take my £139.00! So, I am in limbo land - for the moment!!! DO NOT USE THIS COMPANY!

Lots of negative reviews for this company, and while I can't speak for the experiences of others, my own experience was much more positive.

I ordered about £170's worth of paint on November 3, and when the order had not arrived after 12 working days I called the customer service line. It immediately went to an answering service, which worried me as I had read many of the bad reviews on here. I was delighted to receive a call-back within 15 minutes, however, and the customer service agent - Matt - was very helpful. He came across as genuinely eager to solve the issue and quickly determined that the package had been delivered to an old address due to a glitch in the system. He managed to sort the problem out, and offered to replace the items at a very generous 25% discount. All of this was done at the very end of a Friday afternoon, while he was working from home with a stinker of a cold. Top lad.

I genuinely think the problems people are having are due to technical difficulties, no doubt deeply exacerbated by Brexit, given that their distribution network is based in Europe. I give them 3 stars, which breaks down as follows:
Plus 2 stars for range of products
Plus 2 stars for value
Minus 4 stars for messing up the delivery so badly
Plus 3 stars for Matt's customer service. So Charlie, if you read this, get that man a bonus.

No dispatch message sent, so when I needed to cancel my order (because it looked like they were not even processing it) I was told I wasn't allowed because it had already been posted. I was then told that it would be delivered by yodel and to reject it. I waited and about two weeks later it was delivered by royal mail, so I had accepted it not realising it was their parcel rung up, they said they send me a return label. It was dated 6th November (original order placed 23rd oct) and I posted it back. We are now 16th November and despite them telling me I'd have my refund by yesterday, still no sign of my refund whatsoever. They've held onto my money now for almost a month, and I had to go buy the items else where because of their poor dispatch processing. I am now having to raise a complaint with the bank for the refund. Very poor service that I won't ever use again. This morning received emails claiming I should of had "proof of return" however the postage label that Great Art provided was a non-trackable general small parcel label. They are now blaming me for their fraudulent behaviours and bad customer service.

I wanted to visit in person after lockdown, because there is no substitute for actually seeing some of the brushes and paper. I walked ( to avoid public transport). There were no customer toilet facilities. Quite surprising.

I have used Great Art for some time as I like their products but have become increasingly frustrated with just how long their delivery time is - it's ridiculous. Every late order is chased by me and, although they're very good at responding to emails, it's always the same story; 'the courier let them down' (get a new one!!), 'they don't have enough drivers' (hire more ffs!!). It's a competitive market out there so please, everyone reading this, check out the competition (Jacksons, Pegasus) as no one else seems to take anything like this long. I only placed this most recent order because I had existing products of theirs that I had to match.
I'm so sorry to leave this bad review but I think this kind of 'service' is pathetic and there's no excuse.

Terrible customer experience with deliveries and customer service. Their products and ranges are great, but at least twice I have been told, after asking for an update on outstanding orders, that 10 working days is what they expect for deliveries, and the fact I had been waiting 12 working days (orders arrived on the 13th and 14th working day) was only two more than that. Also not replying to social media dms. Please sort your customer experience out.

I'm writing this mainly about the excellent customer service I have received in respect to problem I had with a faulty Siena frame. I bought this instorebut found it to have marks on it where sticky tape had been attached at the corners. This was a factory fault but a nuisance for me as, living outside London and unable to return it, I had to repaint the frame before I could use it for a client. I emailed Great Art with pictures as I thought they should be aware of faulty goods. I was very pleased to get a swift reply from Luke in customer service and he has now sent me a second frame as a goodwill gesture - I can't give a five-star review simply because there was a problem to start with, though Luke's attention to this problem is worthy of five stars as we had to go round the houses a bit on since he is meant to deal only with online sales. Many thanks.

Ordered on 24th August order arrived today with one item missing, rang up told it was warehouses fault, the gentleman tried to reorder the missing item and now told its out of stock, where has my item gone, paid for goods immediately, told refund will take two to three days, don't order it you actually want the item you ask for, this is not the first time this has happened, if you need artpaks order from jacksons art you have to pay £20 delivery but at least you get the product and it won't take 11 working days to arrive UPDATE Still no refund