Great Balls Of Flour Avaliações 

Resposta da Great Balls Of Flour

1 de mai. de 2026

Hey Matt

We're really sorry to hear we’ve let you down. You’re right—our mission is to get everyone a seat at the table, but on this occasion, we didn't even get the table laid for you.

We’ve recently been hit with a massive surge in demand that caught us off guard. While that’s no excuse for the lack of communication or the missing items, it’s the reality of where we are as we scale up. We clearly missed the mark on the "effortless" part of our service this time around.

We’d like to personally make this right and ensure you get the full experience you were looking for. Could you please reach out to us directly? We’ll make sure those missing items are sorted and that we take full ownership of the fix.

We appreciate that we dropped the ball on this occasion and are working hard to ensure it doesn't happen again.

Team GBOF

Resposta da Great Balls Of Flour

1 de mai. de 2026

Hi Christ

We are really sorry we missed the mark for your party. We know how frustrating it is when plans are held up, especially when you've had to head out to the shops to find a backup at the last minute.

While we did have a banner live on the site and our delivery page updated to flag the 2–3 day delays, we clearly didn't make that obvious enough during the checkout process if you were still expecting a Friday arrival. That’s on us, and we appreciate the feedback regarding our automated responses; we’re working hard to make sure our human support is as helpful and empathetic as possible when things don't go to plan.

We’d like to take another look at this for you and find a fair way to put it right. Please reach out to us directly so we can resolve the refund situation properly.

Thanks for your patience while we get back on track.

Team GBOF

Resposta da Great Balls Of Flour

26 de abr. de 2026

Hi Alex

Thank you for the feedback. We are genuinely sorry to hear that we let you down and that the experience felt anything less than premium.
We want to
address these concerns directly and candidly. Great Balls of Flour is most certainly not a scam; we are a small, independent team committed to quality, though it’s clear we missed the mark here.

Regarding the delay, there is currently a live banner on the website and an update on the delivery page advising of a 1–2 day delay to orders.

As a business that prioritises staff wellbeing, the team is away from their desks over the weekend. To ensure customers aren't met with total silence, AI is used to handle certain enquiries during these periods. It appears the automation provided incorrect information regarding the shipping status, and for that, we sincerely apologise.

If an order has not yet been collected by DPD, our policy is to cancel it and provide a full refund immediately. We have no intention of withholding funds for a service that hasn't been delivered.

We value the "raw perfection" of handmade dough, but we strive for better than this regarding our service. The team will be looking into why the systems didn't provide the clarity deserved in this instance.

Kind regards,

Great Balls of Flour

Resposta da Great Balls Of Flour

1 de mai. de 2026

We're sorry to hear your pizza ended up in the bin—that’s the last thing we want to hear.

Regarding the saltiness, we stick to a very strict percentage of salt in our recipe, following traditional Neapolitan standards to ensure the dough is balanced and authentic. We haven’t changed a thing with how we mix or source our ingredients here in Yorkshire, so it’s unusual to hear it was inedible.

It might be worth looking at the combination of toppings used, as some cured meats or certain cheeses can often push the salt levels over the edge when paired with a traditional base.

We’d love for you to give it another go. Please get in touch with the team directly and we’ll get some fresh dough sent out so you can try it again.

Team GBOf

Resposta da Great Balls Of Flour

1 de mai. de 2026

Hi Vikki

We are sorry to hear the sauce wasn't to your taste. We use the finest tomatoes for our sauce to keep things authentic, and by nature, high-quality tomatoes do carry a natural acidity.

While we believe the toppings are there to compliment the dough, we know everyone has their own take on what makes the perfect pizza. If the acidity was a bit much for your palate, a tiny pinch of sugar or a drizzle of olive oil can often mellow those natural flavours out perfectly.

We really hope you enjoy the sourdough balls when you get round to them—they are the real heart of the bake. If there is anything else the team can help with, please just let us know.

Team GBOF

Resposta da Great Balls Of Flour

1 de mai. de 2026

Hey Dominic

We are really sorry to hear your order arrived in a bit of a state. While we hand over our dough in top condition, it’s clear the journey with the courier hasn’t gone to plan this time.

Since our dough is a fresh product, we know how important it is for it to arrive at the right temperature and in one piece. When things arrive warm or damaged, it's definitely not the experience we want for you. We’ll always look to make it right when the transit process lets us down.

Please get in touch with us directly with a couple of photos of how the box arrived.

Team GBOF