Tbe company is great to deal with and the sourdough pizza balls are very tasty, just t need to get better at rolling them out, going to to try the gluten free next.
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Veja o que dizem as avaliações
Ordered through a recommendation from a friend, I have been using woody sourdough balls, which are alot easier to use, stretch out beautifully and cook evenly. The sourdough balls I've received althou... Ver mais
A empresa respondeu
Following an abysmal service from DPD, and battling through their similarly difficult complaints system, customer service from GBOF was exemplary! Having contacted them to note that my delivery... Ver mais
My dough balls arrived too defrosted and I after refreezing them they never recovered. I didn't get any rise and had to throw them away in the end. The only thing I can think of is perhaps packing mor... Ver mais
Detalhes da empresa
Escrito pela empresa
Great Balls of Flour is revolutionizing the way you enjoy authentic, high-quality pizza at home. We believe everyone deserves to experience the joy of a perfect pizza, regardless of dietary restrictions or busy schedules. That's why we specialize in crafting and delivering exceptional Neapolitan, Sourdough, and Gluten-Free pizza dough balls and complementary, restaurant-grade toppings right to your door. Our Mission: Quality, Convenience, and Community Authentic Quality: Our commitment starts with the ingredients. We use premium flours and time-honoured fermentation techniques to create dough that yields a truly authentic pizza crust—whether you're looking for the classic chew of a Neapolitan, the depth of flavour from Sourdough, or a delicious, worry-free Gluten-Free base. Ultimate Convenience: Forget the mess and stress of mixing, kneading, and proofing. Our ready-to-use dough balls are perfectly portioned. We take the hard work out of the process, leaving you with the fun part: stretching, topping, and baking your masterpiece in minutes. Curated Toppings: We don't just stop at the dough. We source and supply a selection of the highest quality toppings—from rich Italian tomato sauces and DOP-certified cheeses to unique, artisanal meats and vegetables—ensuring your homemade pizza tastes as good as, if not better than, your favourite pizzeria. Dietary Inclusivity: We understand that many people have specific dietary needs. Our dedicated production process ensures that our Gluten-Free offering is delicious, safe, and meets the same high standard as our traditional doughs, so no one has to miss out on pizza night. We're proud to bring the authentic pizzeria experience into kitchens across the country. Join the Great Balls of Flour family and discover how easy it is to make extraordinary pizza at home!
We promise the Best Pizza Dough
Escrito pela empresa
- Make great pizza at home
- You can enjoy great pizza made at home, safe in the knowledge that what you're eating is free of Ultra-Processed Ingredients and has been carefully produced before it leaves our kitchen. We make making restaurant quality pizza easy. In fact, you'll be amazed at how quickly you can make it - often in far less time than a pizza delivery takes! Throw into that the costs and how much money you're saving, you'll be savouring every single mouthful.
Our Shipping Promise
Next day delivery
We offer the fastest delivery in the business and when we dispatch your order it will be shipped on an overnight service, making sure it arrives as fresh as it possibly can.
Informações de contato
Unit 11 The Forum, Rose Avenue, YO26 6RU, York, Reino Unido
- 01904215979
- accounts@greatballsofflour.com
- greatballsofflour.com
Pizza Dough & Premium Ingredients.
3,6
Bom
510 avaliações
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Respondeu a 94% das avaliações negativas
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Just a shame my mystery gift was a…
Just a shame my mystery gift was a product I’d purchased with my order. Yet to try dough yet.
3 de julho de 2026
Resposta da Great Balls Of Flour
We are sorry to hear that your free mystery gift happened to double up on a product you had already ordered! We can’t always manually analyse every single basket structure before packing, but we completely understand why it was a bit of a letdown to open.
Based on feedback like this, we have now revised our mystery gift offering entirely to ensure a better variety for our customers moving forward.
We hope you enjoy stretching the dough balls when you get around to firing up the oven, and we're confident the quality will speak for itself!
Best regards,
Team GBOF
Poor delivery service and unhelpful customer support
I’m extremely disappointed with this company and would not recommend them.
I placed an order and paid extra to choose a specific delivery day, but the service did not work as promised. When I contacted customer service, I was met with a chatbot that just kept sending me round in circles and never actually resolved anything. I was also promised that a supervising agent would get in touch, but four days after my complaint there is still no sign of one.
As a result, my order was delivered when I was away and one of the perishable items spoiled. I have tried to raise this properly, but getting any real help has been impossible.
Very poor customer service and a frustrating experience from start to finish.
2 de julho de 2026
Avaliação não solicitada
Resposta da Great Balls Of Flour
Hi A J
We are very sorry to hear about this. If an order has been mistakenly delivered on the wrong day, we will, of course, make it right completely at our own expense.
Unfortunately, because you have left this review under the initials "A J," we are unable to identify your account or locate your order details in our system. Because of this, we cannot manually pass your request directly to our support team to get it sorted for you.
To bypass our AI chatbot and get straight through to a member of our team, we highly recommend replying directly to your original order confirmation email. This will route your message straight into our manual review flow so our team can investigate why the specific delivery date was missed and immediately arrange a resolution for the spoiled item.
Please get in touch with us via that email loop so we can get this sorted for you straight away.
Best regards,
Team GBOF
easy to cook and tastes great
2 de julho de 2026
The dough is great
The dough is great, everything I read about it was pretty accurate. Easy to use and it makes great pizza!!
The communication between ordering and delivery was poor. It states very clearly about when you order and then when they deliver. I chose to receive updates on WhatsApp that never happened. I chased the order twice through email which was also a waste of time. In total it arrived 10 days after I ordered. After I required it. On a red hot Friday(28 degrees) when I was at work and not home until hours after it had been delivered.
Whatever happens in the administration department needs to change! It’s letting down your product.
1 de julho de 2026
Resposta da Great Balls Of Flour
Hi Elizabeth
We are absolutely thrilled to hear that you love the dough, that it was easy to use, and that it makes great pizza! However, we hear you loud and clear regarding the communication and delivery timeline, and we want to clear up exactly what happened.
Regarding WhatsApp, that channel is strictly used for outbound marketing purposes and is not monitored for customer support. There absolutely should have been an automated message stating that replies are not read, so we will look into why that didn't happen as it completely explains your frustration.
A 10-day delivery window is also miles outside of our standard operational timeline, and we are genuinely sorry that the box arrived well after you required it, especially on a scorching 28°C Friday while you were stuck at work. While our live dough is packed to withstand transit, we know it's incredibly stressful worrying about a box sitting out in the heat.
We take your feedback about the administration and communication loop seriously. The product clearly hit the mark, and we’ll make sure the support side of things catches up so you get the seamless experience you expect next time.
Best regards,
Team GBOF
Sadly given I never even received the…
Sadly given I never even received the order after 2 failed prompts by myself after a month, I have to only give 1. Customer service messages have been nice.
1 de julho de 2026
Resposta da Great Balls Of Flour
Have you received your order?
The best I have ever had
The dough balls and tomatoe sauce are the best I have tasted. Everyone that comes for pizza says they are the best they have had.
Very quick delivery and packaged well.
30 de junho de 2026
Well packaged arrived in good condition…
Well packaged arrived in good condition . First tone uses so still learning . Great taste not perfect to look at . Everyone enjoyed .
1 de julho de 2026
The product was fine
The product was fine, not great… just fine. Didn’t really live up to the hype . Main disappointment was the order got lost is your system and if I hadn’t followed it up a week after ordering it, I really don’t think I would have received it
1 de julho de 2026
Resposta da Great Balls Of Flour
Hi Keith
Thank you for your feedback. We are genuinely sorry to hear that your order got caught up in our system—that is absolutely not the standard we aim for, and you are completely right to be disappointed that you had to chase us a week later to get it moving. We are looking into what caused that processing glitch to ensure it doesn't happen again.
As for the dough itself, we are glad it arrived safely in the end, even if it only felt "just fine" this time around. Working with live sourdough can take a little bit of getting used to compared to standard supermarket dough. We are confident that with a little more practice—tweaking your fermentation time, stretching technique, and oven temperature—you'll see exactly why there is so much hype around our product!
We hope you'll give us another chance down the line for a much smoother experience from click to crust.
Best regards,
Team GBOF
Delivery issue, frustrating customer service
No email to state order was being delivered on delivery date. They use DPD who my preference is deliver to neighbours if no one home. Box left on door step in sun and full view of full street. Emailed support and recieved a generic email reply. If you can't send an email for delivery date and your courier chooses to not follow instructions then that on you as the supplier! No response to my follow up email stating the issues. Disappointing customer service. Reading the other reviews it seems like you want to take no responsibility for your supply chain. Unfortunately they are your responsibility and as so is the package until successfully delivered. Maybe worth conducting a supply chain performance and looking for a different delivery partner.
30 de junho de 2026
Resposta da Great Balls Of Flour
Hey James
We absolutely take responsibility for our supply chain, and it is always frustrating when a courier doesn’t follow specific delivery instructions on the ground.
Because we are shipping fresh, perishable dough, tracking is everything. DPD sends out automated text and email updates—and their app is brilliant for push notifications—so you can track the box in real time. When a preference like "leave with a neighbour" is selected, if a neighbour isn't available, the driver will occasionally make the call to leave it in a safe place on the property, taking a confirmation photo which updates on your tracking link immediately.
We're sorry our initial automated response felt a bit clinical; it’s just designed to gather details quickly. We do monitor our courier performance closely, and we appreciate you sharing your experience so we can keep pushing for the best possible service on that final leg.
DPD are the best our there and the only courier that is approved for both Perishable products and time sensitive medication so we are really limited in who we can choose to use to deliver.
Best regards,
Team GBOF
Tried dough for first time last night
Tried dough for first time last night. Maybe not the perfect shape (my inexperience) but probably the best tasting base I have used.
30 de junho de 2026
My delivery got lost, arrived completely smashed up.
My delivery got lost. Turned up 4 days late, it was completely mushed all packets broken. I was sent more, but it was too late, I had missed the event I had brought them for.
30 de junho de 2026
Resposta da Great Balls Of Flour
Hi Jenny
We are very sorry to hear that your event was missed because the courier lost your original box. It is incredibly frustrating when a delivery goes wrong, but it is hardly our fault that the courier lost the parcel in transit, and we did act quickly to send a replacement out to you as soon as the issue was raised.
That being said, we completely sympathise with the fact that the replacement arrived too late for your specific event and that the original box turned up in such a shocking state.
Please contact our support team directly. In this instance, we would be more than happy to sort out a full refund for you to make things right. We apologise for the disruption to your plans, and we hope to see you back under better circumstances in the future.
Best regards,
Team GBOF
Unfortunately my delivery was left…
Unfortunately my delivery was left behind my bins out of sight by the delivery driver with no notification email that it had been delivered therefore it exploded in the heat and is now not edible. I was then refused a refund as apparently all processes were completed correctly! Very disappointed customer
2 de julho de 2026
Resposta da Great Balls Of Flour
Hi Angela
While we understand your frustration about your dough exploding in the heat, we have to be completely clear about where the responsibility lies here.
We send tracking notifications and dispatch notes ahead of time for every single order so you know exactly when your box is arriving. Because we are shipping perishable items, it is the customer's responsibility to ensure someone is available to receive the delivery or retrieve it promptly.
DPD always takes a photo confirming exactly where the parcel has been left. If a parcel is left in a safe place like behind your bins because no one was home, that is standard courier protocol, not a failure of our service. Leaving a box of live dough outside in the heat for an extended period means it will naturally over-ferment and expand—which is exactly what happened here.
Our team refused a refund because, from a fulfillment perspective, all of our processes were completed perfectly and the order was delivered to your property on time as tracked. We cannot absorb the cost when a customer is not available to collect a time-sensitive delivery.
We would like to extend the offer of a 50% discount on a replacement order but are unable to offer an entirely free refund as we have followed our processes correctly, as had DPD by leaving the parcel on your property at the time of delivery.
Best regards,
Team GBOF
Very disappointed in your customer…
Very disappointed in your customer service !
Along with the products first time around !
30 de junho de 2026
Resposta da Great Balls Of Flour
Hi Sarah,
Because you have only left your first name on this review, we have been unable to locate your details, order history, or any support tickets in our system. Without an order number or email address, it is impossible for us to know what went wrong or comment on your experience.
We pride ourselves on our product quality and our customer service, so we would love the opportunity to look into this for you.
Please get in touch with our support team directly with your order number so we can investigate exactly what happened and work to make it right.
Best regards,
Team GBOF
Product still has not arrived
30 de junho de 2026
Resposta da Great Balls Of Flour
Thank you for the review. We have looked into this and can see that you ordered it on the 30th June and we dispatched it on the 30th June but DHL appears to have lost it.
We cannot see any record of you contacting support to inform us of this. Had you contacted support we would have arranged a replacement.
Please can you reply to the order confirmation email you received and our support team will resolve this really quickly.
We are genuinely sorry that DHL has not delivered your order.
Kind regards
Team GBOF
Great dough Easy to work with Tasty and…
Great dough Easy to work with Tasty and good instructions and tips
29 de junho de 2026
Customer service team were a great help…
Customer service team were a great help with a problem with my order. I received a very quick response and the matter was dealt with efficiently which ensured we had our order in time for our pizza party! Thank you Steph and the team. The dough balls are amazing too! 😍
2 de julho de 2026
Avaliação não solicitada
Do not use this company
I never review but I feel as thought it’s worth while.
I ordered 4 items for a specified delivery date in very good time.
I confirmed the delivery date via email which was confirmed.
I then emailed to reconfirm the delivery date would be successful the following day,
I got a reply to say the order hadn’t even been processed,
I then asked for a refund which was ignored.
The delivery date was then missed,
Which I emailed for an update to which they ignored until they finally shipped the order, they then said “as the order has been shipped we can no longer issue a refund.”
The order was finally delivered too late the next day.
They didn’t offer a refund or anything close to a partial refund, not even a refund for the extra I paid for a specific delivery date.
Awful service and equally as bad delivery service.
I repeat do not use this company.
30 de junho de 2026
Avaliação não solicitada
Resposta da Great Balls Of Flour
Hi Adam,
We're really sorry to hear about your experience, and we want to extend our heartfelt apologies. This is definitely not the kind of service we aim to provide, and we completely understand how frustrating this situation must be for you, especially considering all the effort you put into securing your date.
Here’s a bit of insight into what happened: last month, we upgraded our systems for managing delivery dates. During this transition, a few orders encountered technical issues, leading to communication delays on our side. We’ve since made many improvements, giving our customers direct control over their delivery dates at checkout. This change should help prevent similar issues in the future.
We always strive to put our customers first, and we're constantly working on enhancing our operations and customer service so that the delivery experience matches the high quality of our products. We hope our recent reviews reflect the hard work we're putting in every day!
We’ll definitely take a closer look at the specific email gaps you pointed out, but in the meantime, we want to make things right. We’ve credited your account with the full value of your order for a future purchase. We truly hope that, despite the delay, you were able to make some delicious pizza with the ingredients!
Thank you for sharing your feedback with us; it really helps us improve.
Best regards
Team GBOF
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