Great British Mobility Avaliações 

173
•
O TrustScore é 4.5 de um total de 5

4,3

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Sterling S425 Prompt delivery by courteous and helpful agent. SO FAR - I am very pleased with this scooter. However - there is an issue with the tiller adjustment that although not major - and it... Ver mais

Avaliado com 5 de um total de 5 estrelas

Scooter purchased as mother in law mobility got worse and family holiday was planned Having a short test ride in the uk the scooter had issues on the ferry to France Once we reached our destinati... Ver mais

Avaliado com 5 de um total de 5 estrelas

Need some details on a mobility scooter, had all the info to hand. Called twice and both times the team were very helpful. Bought an Apex Pride Rapid with the added suspension-recommend , much smoo... Ver mais

Detalhes da empresa

  1. Fornecedor de equipamentos para mobilidade

Escrito pela empresa

We offer great value for money on mobility aids which can benefit both the elderly and disabled adults. We are one of the UK's leading suppliers of new mobility scooters, wheelchairs and fully adjustable mobility chairs.


Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

173 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Não respondeu a avaliações negativas

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4,3

Todas as avaliações

(173)

8 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent company excellent customer service

After researching a boot mobility scooter for my wife at a fair price I came across Great British Mobility. I cannot speaking more highly of how great my experience was dealing with the company. Firstly they were extremely friendly and knowledgeable but also I felt confident I was dealing with the right people for the purchase. After the purchase they also called me back to check with me to see how I was getting on and if there were any problems. Couldn't wish for better service and thank you for making the purchase and buying experience so easy.

5 de fevereiro de 2022
Avaliação não solicitada
logotipo da Great British Mobility

Resposta da Great British Mobility

Thanks so much for taking the time to leave your kind review.

Avaliado com 5 de um total de 5 estrelas

Excellent Service!

Two weeks ago I phoned Great British Mobility to ask if my scooter could be looked at as it was making a terrible noise, I received a call on Wednesday (2nd Feb) to say that somebody would be with me the next day (3rd Feb). They arrived on time and repaired my scooter for me. The service has been excellent from start to finish, couldn’t be happier.
A huge thanks to everyone!
Steve Edwards ( Uphall, Scotland)

4 de fevereiro de 2022
Avaliação não solicitada
logotipo da Great British Mobility

Resposta da Great British Mobility

Thanks so much for taking the time to leave your kind review.

Avaliado com 5 de um total de 5 estrelas

So easy and the company are superb and…

So easy and the company are superb and if your lucky enough to get Scot dealing with your order your not just in safe hands that man will go above and beyond to give you the service you deserve absolutely amazing ! Thankyou

27 de janeiro de 2022
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Resposta da Great British Mobility

Thanks so much for taking the time to leave your kind review.

Avaliado com 5 de um total de 5 estrelas

Brilliant company

Brilliant company, the staff member I dealt with was friendly and made sure my order went through quickly with no issues at all. Would recommend them to anyone.

27 de janeiro de 2022
logotipo da Great British Mobility

Resposta da Great British Mobility

Thanks so much for taking the time to leave your kind review.

Avaliado com 4 de um total de 5 estrelas

Reasonable price no problem ordering…

Reasonable price no problem ordering arrived in good time well packed so straight forward to accemble

25 de janeiro de 2022
logotipo da Great British Mobility

Resposta da Great British Mobility

Thanks so much for taking the time to leave your kind review.

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic very pleased with…

Absolutely fantastic very pleased with the scooter. The delivery was perfect. A great company to deal with. Thank you very much 🌻🌻🌻

24 de janeiro de 2022
logotipo da Great British Mobility

Resposta da Great British Mobility

Thanks so much for taking the time to leave your kind review.

Avaliado com 5 de um total de 5 estrelas

The scooter that I bought is amazing…

The scooter that I bought is amazing and the after sale service was outstanding would defiantly recommend

12 de janeiro de 2022
Avaliação não solicitada
logotipo da Great British Mobility

Resposta da Great British Mobility

Thanks so much for taking the time to leave your kind review.

Avaliado com 1 de um total de 5 estrelas

Absolutely disgusted

Absolutely disgusted with the treatment i have recieved. Sent my scooter back for repairs, was told id have it back a week later, 10 days later i call to find out where my scooter is they tell me it's just being put on the blocks now to be looked at. Called them back to be told it's gonna cost 160 quid and will have to wait a week for parts. So i asked to send back in current condition. They told me id get a call in 2 days to find out when that would be,a week later still no call back so i called and get told that apparently Simon had already told me that it would be after new year, which he never said at all.
not acceptable im trapped without my scooter so scott said he'd put it with a courier if i paid £65 and would recieve it back by eve of 22nd Dec, alas still no scooter. Call this morning to find out what's what and they said its still there not even been sent.

I want my scooter back immediately today without fail and i want my £65 back with it in cash or transferred back to my account TODAY.

Will never use this company again and will never reccomend them to any disabled person. Just cannot believe the way ive been treated especially at xmas the time when it's supposed to be the season of good will. This has had such a negative effect on my mental health when already it's bad enough due to my ill health and disability.

23 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Recently purchased a scooter for my Mum…

Recently purchased a scooter for my Mum from you guys, and I want to express how happy we are. She's made up with it. The whole process from start to end was made so easy and the service we received was second to none. Everyone was so helpful and informative. Thanks so much, she now has a new lease of life and her independence back. I Would definitely highly recommend this company.

22 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service, highly recommended

Im 35 and following years of muscle pain and a brain haemorrhage I could no longer walk my child to school so I bit the bullet and ordered a scooter at 2am on a Saturday after a restless night worrying about my mobility.

The whole ordering process was simple, I even set up finance in case I didn't want to pay outright as I got 4 months to pay in full which was fantastic and in these uncertain times gave me some flexibility.

I own a small business and don't claim benefits so motability wasn't an option for me.

I did have a few questions for both the finance company and supplier and both were answered promptly.

I received a telephone call from a young lady saying my delivery was coming the following day and gave me a two hour window which suited me greatly.

On delivery day my scooter arrived on time and the delivery guy was fantastic, I was expecting some courier to dump the box on my doorstep but no, everything was shown and explained by an employee who worked for the company, he had expert knowledge and gave me some helpful tips on how to dismantle the scooter to place in my boot, he was very friendly and really made me feel comfortable, being 35 I was slightly embarrassed at the need for help to get around but he gave me no judgement and treated me as a valued customer, I only wish I could remember his name but I have passed on my compliments via email.

I have had contact since via email in which Scott has answered a few of my questions and supplied me with a rain cover and additional key, this was dealt with quickly and easily and the experience I have had with Great British Mobility has prompted me to suggest them to my father and his elderly friends.

The scooter has turned out great but I'll review that separately.

Thank you Great British Mobility.

15 de outubro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

After sales service non existent.

I ordered a Pride Revo 2.0 from Great British Mobility, paid for it and it was delivered promptly. It was delivered with different tyres to those advertised. I have contacted the company by telephone, email and letter but have received no response. Their after sales service is non existent and I would advise customers to be very wary when ordering from them.

30 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Easy ordering over the phone

Easy ordering over the phone, all followed up with email confirmation, and delivered the next day. Had a question about the charger, called and got great advice on the phone, very helpful. Ordered a crutch bag and a cover too, good quality. 1 week later managed to bend the key, called them and they are sending a replacement out next day. Would recommend.

6 de setembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

they bite your hand off to get your…

they bite your hand off to get your order then after that your on your own just 2 months in the battery is not holding charge called them was told a new set of battery's would be sent out within 7 days nothing came called again was told an engineer would be out next day to install new batteries guy came yesterday not to fit new ones but to take the scooter away for battery test and would be left without scooter asked how can you leave me without scooter im disabled and need for shops his reply was could not give a s..t called to complain same attitude dont give a cr.p there response i get a manager to call you when there is one available im now in talks with snap finance to get this sorted out i hate this company and i warn others not to buy from them as they take your money and leave you to it even tho my scooter is under warranty and they should just send me out new batteries

22 de julho de 2021
Avaliação não solicitada
logotipo da Great British Mobility

Resposta da Great British Mobility

Your scooter has been collected for testing yesterday and as under the terms of the warranty any faults found during the warranty period will be repaired/replaced completely free of charge including coming out to you collecting and then returning the scooter. We do this testing as quickly as we can and find a 1 star review to be extremely unfair. For your future reference the warranty can be found here https://greatbritishmobility.co.uk/warranty and your scooter will be returned back to you as quickly as possible once testing is complete.

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