Have just bought our third mat from Grimeford Mill. These are quality products that last forever! I had a problem with online checkout and customer support sorted it out straight away - and arranged f... Ver mais
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Veja o que dizem as avaliações
We ordered a replacement coconut mat for our entry hallway online and Grimeford Mill cut it perfectly to the size dimensions we provided and delivered it the next day. The PVC backing on all their mat... Ver mais
I needed coir matting for the entrance to a Buddhist Temple. Inquired at a few other companies. Their quotes were ridiculous and they all stated the it would always be 1 to 2 centimetres over or under... Ver mais
Excellent efficient company with friendly and helpful staff. Have just bought my 3rd doormat from them (thanks to an incontinent puppy!!!) and it was a pleasure to do business with them. Samples were... Ver mais
Detalhes da empresa
Escrito pela empresa
Grimeford Mill Limited - We are a well established UK manufacturer and distributor. Specialising in custom made entrance matting products including Coir Mat, Brush Mat and other floor products. We are a family business located in Lancashire, North West England. We supply businesses, directly to the public, schools, offices, hotels, restaurants, pubs, hospitality and many more and have done for many years. We are experts in supplying excellent entrance matting and flooring products, nationwide with a prompt turn around and despatch. Most of our goods are despatched on a next working day delivery service.
Informações de contato
Unit 4, Lincoln Park, Off Walton Summit Road, Bamber Bridge, PR5 8NA, Preston, Reino Unido
- 01772 698274
- sales@grimefordmill.co.uk
- grimefordmill.co.uk
4,9
Excelente
531 avaliações
Pede aos clientes que avaliem
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
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Great service & product
Easy to use website and ordering. Great service and brilliant quality of product. Would recommend
1 de maio de 2024
Excellent product delivered quickly
1 de maio de 2024
No Refund after 6 weeks of promises
I was overcharged, then charged twice for an additional £103 then after 2 phone calls and 2 emails 6 weeks have gone by and I have not had a refund. Diane blamed this on an IT issue but promised to come back to me and did not.
Based on the phone conversation and emails I can only assume that this is on purpose as I have had no follow up calls or emails.
I have now charged this back and my bank have already refunded my payment.
18 de março de 2024
Avaliação não solicitada
Resposta da Grimeford Mill
Hello Mr Cooper,
Thank you for taking the time to review your experience with us. We feel it's important to take feedback on board when we do well, but also to understand where improvements can be made if we don't get things right, so we genuinely appreciate your comments.
Please accept our most sincere apologies for the issues that you have had with regards to this order. As you can see from our other reviews, this is most unusual and certainly not how the process normally goes.
I have investigated what has happened with the staff involved and also the unforeseen IT issue that we had at the time. I'm pleased to confirm that these have been resolved.
Whilst I understand your frustration, we would never intentionally mislead any of our customers nor overcharge anybody on purpose and feel that this is a rather unfair statement considering Diane sent you proof of the refund being raised at the time of the issue.
Unfortunately we do not have control over how the banks process this refund, however, I am pleased to note that you have confirmed that the bank has refunded your payment. We will look into this processing time and advise customers in the future a more accurate timescale following on from your input.
Our intention is to provide the best products available at competitive prices and with exceptional service, which unfortunately on this occasion we have failed, so we whole heartedly apologise and have already put measures in place to improve this in the future.
Should you wish to discuss this in more detail please do not hesitate to contact us.
Kind Regards
Lee
Great service very efficient and fast…
Great service very efficient and fast delivery looks fabulous Thank you
25 de abril de 2024
On time delivery product was as good as…
On time delivery product was as good as expected
24 de abril de 2024
Product exactly as described
Product exactly as described. Fits perfectly. Very quick dispatch. Thank you!
9 de abril de 2024
Front Door Matting
Great firm to do business with would highly recommend very quick service
7 de abril de 2024
All good fits fine
8 de abril de 2024
Made to measure mats.
Made to measure floor mats in kitchens. A great idea well made look good and do the job.
1 de abril de 2024
High quality, quick delivery, easy to do business
You can get it made to measure, there is a wide variety, the delivery was super quick and the product is also high quality. I have now ordered a second doormat
1 de abril de 2024
Excellent product exactly as described
Excellent product exactly as described. Arrived in good time.
4 de março de 2024
Resposta da Grimeford Mill
Thank you for the 5 star feedback Mr Ferguson, it is greatly appreciated.
I ordered the wrong size for a made to…
I ordered the wrong size for a made to measure doormat. I emailed the company but once they knew of my mistaske there was no more contact
5 de março de 2024
Resposta da Grimeford Mill
Hello Mr Berisford. Sorry to hear that you are not happy with our products and service. I believe that there was some confusion as to you requesting a replacement for a bespoke product that you ordered in an incorrect size. We didn't realise that you were asking for an update on this, but are more than happy to discuss in more detail should you wish to contact us directly.
Helpful customer services
Not received my item yet however the customer care team have kept me informed and are particularly efficient!
17 de março de 2024
Resposta da Grimeford Mill
Thank you for the 5 stars, we will despatch your order as soon as stock is available.
Easy process to order online
Easy process to order online. Mat came in a timely manner and was cut to the size I had specified and is of good quality.
8 de março de 2024
Resposta da Grimeford Mill
Thank you for the wonderful 5 star feedback, it is greatly appreciated.
The company were very helpful and the…
The company were very helpful and the goods were delivered on time
12 de março de 2024
Resposta da Grimeford Mill
Thank you for the wonderful 5 star feedback, we really appreciate it.
Great quality
Great quality, perfect fit (made to measure). Delivery within a couple of days. Excellent service.
11 de março de 2024
Resposta da Grimeford Mill
Thank you for your kind words and wonderful feedback, we really appreciate it.
A very smooth buying experience
Easy to order, value for money and free postage all add up to a good experience. Oh and fast delivery to add to that and the product is just what I wanted.
29 de fevereiro de 2024
Resposta da Grimeford Mill
Thank you so much for taking the time to give us such lovely feedback Karen, we are glad that you are pleased with the service and product.
Ordered a mat cut to size
Ordered a mat cut to size for back door (inside). Perfect fit and delivered on time. Lost one point for being thinner than I thought but it looks very smart anyway.
29 de fevereiro de 2024
Resposta da Grimeford Mill
Thank you for the feedback.
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