Gruv Avaliações 

Placed an order during the Black Friday sale. Arrived quickly and well packaged. Very happy customer here. I’ve never ordered from them before and the reviews didn’t seem good. I went with it since they use Shop. I’ll certainly buy from them again.

If I could give 0 stars I would. They bought ShoutFactory's store and are no longer selling an item I was going to purchase as a pre-order. Never heard of this site before but ordered through Shout religiously. Never again.

Went to their website to price out a deluxe 4k boxed set. I was looking for a way to input the discount code they were offering. Thought I was going to a page to review my order before submitting, but instead, the order was submitted without the opportunity to review the price.

I immediately contacted customer service and asked them to cancel the order. They told me they could not do it, even though the order didn't ship until the following day.

Upon doing a Google search, I found many complaints about attempting to cancel orders with Gruv. They have no cancellation button on their page. It looks like they are purposely manipulating accidental orders to ship in hopes you will keep them. Of course, they lose money on return shipping, which they provided me with a label for.

I did make a point to let customer service know they need to add a cancellation option on their site. They told me they are constantly looking to improve their ordering experience; however, based on posted reviews across the Internet, this has been a huge issue for years. It's apparent Gruv does not want customers to cancel their orders.

The worst place to by from
pre-order a movie ship out late arrives 4 or 5 days past release date

Before ordering a $115 set of DVDs I emailed the company and asked if there is closed captioning. They responded "yes." They lied! I am deaf and it is essential that I have either closed captioning or English subtitles. This set has neither. There also are no menu or set-up pages. GRUV just emailed me and offered a 20% discount! They expect me to keep this useless set of DVDs, which I am unable to watch at all ever. Unbelievable.

Preordered Superman (2025) 4K steelbook on July 11th, received shipment tracking email Sept. 15th, but it sat in the "label created" stage until Sept. 24th (the day after the official release date) so I contacted customer service to see what was going on. The response was:

"Thank you for contacting us. We apologize for the inconvenience. Unfortunately, there was an issue with the carrier that affected your order. Additionally, the item is no longer in stock, and we are unable to request a replacement. In this case, we can offer you a full refund. Please let us know how you would like to proceed."

This is unacceptable. Terrible customer service, will not use them again under any circumstances.

Absolutely the worst customer service I’ve ever experienced. Having an issue with the payment method on there webpage which seems to be a problem on their website and they literally told me there’s nothing they can do. How did these guys make money then? . They sound like a very small group of people working there who could care less either way. From the sound of it it sounds like they have one guy who works there has no idea what the hell he’s doing.

If I could give minus stars I would. W/out making this too long, I had an order of The Last of Us S1 & Training Day steelbooks. The Last of Us was a preorder & Training Day was just a normal purchase. I was charged for Training Day, but The Last of Us would only be charged when it was shipped on its release date. I then received an email telling me Training Day actually wasn't even in stock, but in order to keep the preorder valid on The Last of Us they suggested we wait for it to ship & then at that time they could refund me for Training Day without it affecting the preorder. So that day comes & The Last of Us shops out, yet I get no refund for Training Day. While emailing back & forth they claim there was some problem with refunding my money to my card. What that problem is? Nobody knows. So they offer an item of equal value or they could send me a check. I chose to receive a check. Its now literally been months of emailing back & forth, months of them claiming to have sent out I don't even know how many checks...none of which have shown up...none. Not one single check. At one point, I finally just said I'll take a movie instead of a refund, but nope, they claimed they had already sent out yet another replacement check (which also never came). Its been an unmitigated nightmare & I haven't even gotten into how they were going to refund me for the wrong movie/amount that was worth about half what I'm actually owed. This has been an utter catastrophe every step of the way, a months long trudge & I'm in no ways closer to getting any of my money back. I can't help but get the feeling I'm being lead on & that I'll never see my money back.

I placed an order on April 30th, 2025 for the Sinners steel boot. I received an email July 1st telling me that my payment failed and to update my payment and they will hold my order for 72 hours (3 days) . When I tried to updated my payment method on a mobile device it wasn't working so I tried on my PC....same issue. I contacted customer service AND my bank to resolve any issues only to receive a new email that the payment failed and two more.... ( my debit card isn’t expired and never had an issue with purchasing/ ordering) Just know I'm pissed and mad at myself for not ordering a backup. I’ve gone down a rabbit hole about the website and finding out that the “add/ change payment method” NEVER WORKED (customer service has written to people saying that it never did work. They l even lied to a customer that they will look into it and fix it…..)

Purchased Jurassic World: Ultimate Collection May 31. Site advertised shipping "next business day". Paid for Fedex shipping - did not receive notice that package was scanned, so I contacted Gruv Thu, Jun 5 to inquire. Their response:
> Sometimes the carriers fail to scan the package at the first distribution center, as a consequence, we won't see any updates until it arrives at the second point of scan. If your order doesn't arrive within 5 business days, please let us know to investigate further.

Contacted again on Jun 6th about an odd order status of "queueing"? Further, the order detail does not give me shipping number. I have only seen this via emails. How hard can it be to upload shipping numbers back to order system customer sees?

Gruvs reply:
Thanks for keeping in contact.
This is the tracking information.
FedEx 289*****
*Please note, it may take 24 hours or more to show movement on the FedEx website.

Obviously they don't understand it's been > 24 hours.

Monday June 9th, I get this gem:


> Hope you are doing good.
> We are checkin our FedEX deliveries, Could you confirm if you received your order?
> IF you dont get it by the end of today, please let us know so We can offer you a solution.

I requested a refund of my shipping charges and expedited shipping.

> We have refunded the shipping charges. Please allow 1-5 business days for it to reach your bank account. Also, your replacement has been requested and is in the process of being shipped.
The replacement order number is GW53****.
Please note, it may take 24 hours or more to be able to share the tracking number. Please allow 1 to 5 business days for arrival.

Sure Gruv.. I'll be waiting... Do I think I'll get the product this time? No. I don't...

Booked an event and they canceled it less than 48 hours prior, due to receiving a larger group! Will never step foot in this establishment

They created a duplicate order and sent me two box sets. I told them what had happened and they said they would email me a return label. I waited a week checking my junk folder and nothing. I emailed again and they sent it right away. I shipped it back, they got it on the 26th and never refunded me. I emailed them a week later with the order number and tracking number, still haven't refunded me.

Also they won't let me delete a credit card I no longer have.

They sent me the wrong disk and now ghosted me.

Disk arrived, but it was the wrong one. Sent them emails. No response. Don't trust them with your money.

Gruv is a f-ing scam! They sent me a movie that I never received and won't issue a refund until I return said movie. Every time I explain to them that I never got the movie in the first place they send me a canned response in broken english that they will issue a refund once they receive the disk back. Worst company every! Do NOT purchase from them.

Ordered 4K version of North by Northwest. They advised that the DVD was delivered via USPS in my mailbox...except it wasn't there. Not sure if it got delivered wrong by USPS...but I have seem to have no recourse.

Good selection with great prices. Free shipping.

Ordered a blu-ray dvd for over 2 weeks no information on the status, after multiple requests, none of which were responded to they with no explanation or apology refunded my money. This is the third problem I've had with this site. Stay away from them.

They said I needed to update my payment information even though there was nothing wrong with my card then cancelled my order. Now the movie I wanted is sold out. So I cancelled my other pre-order and will never use them again. I've been a loyal customer for years, but when a company pulls this stuff I'm done forever.

The DVD box was nicely packaged & the DVDs looked new but unfortunately there were defects that prompted me to initiate a return with GRUV. Their Customer Service was excellent & they resolved the matter very satisfactorily & promptly.

4k disk that i ordered included a digital code. ordered 9/24, it arrived 9/28 and there was no insert for the code. i emailed them to report this and they told me initially its no longer valid as expiry is on 9/30. Told them it is 9/30 today so I asked if they can provide. they said not possible anymore. will not purchase from this site and will warn others. beware.