Gruv Avaliações 

I purchased The Matrix - 4K UHD - 4 Film Deja Vu Collection. It was missing the 4K download codes. The box clearly states that it includes digital codes for the movies.

Another 4K movie was so banged up that the disc holder snapped off. After my experience with the Matrix digital codes, which would have been an easy fix for them, I didn’t even bother trying to work with them on the damaged order.
I will never order from them again. It was a mistake.

Not sure what all the hate is about. Great prices, and the customer service is excellent. I recently ordered three 4K discs, two of which were lost by USPS. I used their Contact Us form and received a reply within 30 minutes, and they replaced my discs right away EVEN THOUGH IT WASN'T THEIR FAULT! Top-notch, and I'm happy to order from them directly or at their eBay store any time.

BEWARE - They ship in bags (in the past they used boxes). Approximately 50% of what I ordered arrives damaged. Then they continue to tell you that they will ship a label to you for a return BUT THEY NEVER DO! I lost out on one return and had to donate it and now I have two others and for weeks I have been getting the runaround. NOT ONE return label. I'm done with them.

Just cancelled my order without any explanation. I have to pay for currency exchange. They simply do not care. They obviously gamble on goods they don't have and if it doesn't go there way then they just cancel. Avoid at all costs

Received an email stating I needed to update my credit card information to receive my order. Tried to do that online, but the function doesn't work. I emailed customer service and was told that there was no way to update my payment method online or through customer service, despite receiving an email telling me I needed to do just that. They told me I needed to reorder the product. The product is still listed as in stock on the website, but there is no buy button, so I can't reorder. Poor website functionality, poor customer service.

I have ordered from GRUV many times in the past 2 years. If you order steelbooks from GRUV most likely the item will come in damaged / heavily damaged. A lot of their steelbooks are left over inventory from BEST BUY and the BEST BUY exclusive steelbooks (since BB stopped selling physical media) So if they were damaged steelbooks left over from BB…..guess what GRUV is now selling those same items. Another thing is GRUV is charging full price for steelbooks for that have expired digital copy codes. I have reached out to their customer service before and they are not of much help and just forward you to contact the movie studio. The BIGGEST ISSUE with GRUV is the shipping is the worst in the business!!! Steelbook movies are shipped with very little to NO protection!! Their shipping comes in a paper mailer WITH NO BUBBLE WRAP OR BUBBLE PROTECTION so when shipping going through the network your item / steelbook will most likely be squashed. Check customer pictures and complaints with just a simple google search. Another issue is I have ordered a movies from GRUV and the order will stay pending for a long time (not a pre order) and never gets delivered. I would have to email them and saying what happened to my order to only get a reply back saying that the item / movie is out of stock, but yet it says says “In Stock” & available on their website. GRUV can still redeem themselves if they would take the time to work on proper shipment packaging and not bothering sending steelbooks that are not already damaged as to update their website to a more modern UI.

I had really good luck with Gruv for about 4 years. Anything damage they replaced, no issue. However, my issue is I have a P. O. BOX address and they keep shipping FEDEX instead of USPS. Once FEDEX has package they "correct my street address." I pay for a P.O. BOX for a specific reason, because FEDEX just delivers my packages to the wrong address, all the time. GRUV promised me this would not happen again. Placed an order yesterday, they lied to me. They lost a customer, simple as that. Screw em.

Steelbooks shipped to me in a thinly lined paper bag. Huge waste of time. I posted about my experience on another social media platform and the issue is so widespread that people commented that we should only be allowed to post positive experiences with GRUV because they are so few and far between. Getting GRUV’d is also a common theme.

Damaged Steelbooks galore coming from Gruv. And you know that it’s become, at this point, habitual, to expects a damaged steelbook from Gruv that the name Gruv has now become synonymous with dented/damaged steelbook in the Reddit community. Personally, I’ve preorder the following steelbooks and all arrived damaged: The Departed, Ocean’s 11 through 13, and American Sniper. That is a whopping of 5 back-to-back orders that have arrived dented at the seam, the cover caved, disc holder broken, and everything else you can think of. And why you must ask? Well, Gruv reserves to the lease protected type of of packaging as a way to lower: a measly bubble-padded envelope, and that’s it. ahaha I swear at this point i have nothing else to do but laugh at the situation because i am done with these people. what’s the point to lower their cost in order to pass on a supposed saving onto the consumer, when you’re not willing to protect the product and then you now incure additional costs because of constant returns. What’s is wrong with you Gruv? and if you don’t know what to do to fix this, let me solve the riddle for you: SEND STEELBOOKS IN A BOX!!

I'm tired of Gruv sending me damaged 4k cases, they have to be more secure with their packaging. It's so annoying as a collector. Do better Gruv.

Ordered the new Openheimer DVD on ebay from gruv entertainment. Arrived in a few days in an envelope. The disc did not play. Nothing.
Gruv demanded that I print a label and ship it back to them. I have no way to print a label, no computer, mid 70's living in the country with a small 6 year old cell phone. Finally trashed the worthless disc and wrote off the $18 I paid. Decided I cannot trust sellers on ebay and tried to cancel my account. Weeks later am still trying to cancel my account. Recieved a printed label in the mail two days ago. Ha ha. Joke's on me. Bad disc trashed weeks ago.
Contacted ebay and the rep I spoke with told me that gruv was blocking me from deleting my account to get revenge for the bad review they recieved. He said that I'm not the only one they've screwed with and that gruv entertainment "has issues".
Ebay has been good to deal with in the past but not any more.
Still trying to cancel my account...
Finally got ebay account canceled. Only took two months. Miss ebay a little but do not miss Being Scammed.
Caveat Emptor

Update: If you do purchase from Gruv, I recommend paying through Paypal. As I stated below, I never got responses from them by email, so I thought to finally go through Paypal to request a refund, and they responded immediately through those messages. They said they'd been replying to my emails, but I had nothing in my spam and they supposedly had no error messages on their end showing failed delivery. They accepted my return, though, and issued the full amount back, so they will help you if you actually get ahold of them. But imagine if I hadn't had a third party platform to facilitate the refund - I would have never gotten it because they have no alternative ways of contacting them.

Wrote to customer service two months ago and have not gotten a response, despite following up twice since then. Most of the items I ordered arrived in good condition, but I purchased one nice boxed set in a metal container for about $120, and it arrived with a warped edge and beat up metal holding box. I reached out hoping to swap it out, but like I mentioned, it's been two months (going on three) and they have literally not responded at all. I'd be hesitant to buy anything pricier from them because if it arrives in poor condition, you will not be able to get a hold of anyone at this company. It seems they don't monitor their customer service inbox at all.

This company has gotten plugged by numerous YouTube phys media collector channels I've watched and it's obvious Gruv is PAYING these commentators for plugs. Now, I didnt have a BAD experience,but not one that makes me want to come back. I started an account bc they said 20% off your first order. Ordered Creed and the first Mortal Kombat Legends movies on 4k. Low prices. I knew these movies would maybe NOT come with slipcovers but thought maybe id get lucky. Well, it took like a week for the items to arrive which is already too long, and once they did they didn't have slipcovers, but were also those sort of "returned" or warehouse overetick copies you see at Best Buy Black Friday sales sometimes. With the shrink wrap plastic wrapping masquerading as brand new, and not the "y-fold" wrap you would normally have. Also, those annoying wrinkles on the front cover art and plastic that forms on thin cheap eco cases sometimes (collectors know what I mean). Then i opened up one movie and the 4k disc had actual scuffs on it, like it was used and fell on someone's carpet or something. Weird. I rubbed them off with my cotton shirt and thankfully the disc played fine.
Anyway, aside from the cheap (possibly returned) copies i got, Gruv just has a very limited, bad title selection on their site, especially for collectors. Just your run of the mill mainstream first-run Hollywood movies. Barely any sort of cult or horror flicks.
Just a lame site. Try DeepDiscount instead. They aren't perfect but FAR better than Gruv.

This company was a nightmare to deal with from beginning to end.

I purchased a Universal Monsters steel book on sale through Walmart. When it arrived 4 days later, it looked like someone had played kickball with it. The steel book was crushed, warped, bent and broken in every imaginable way.

Of course, I immediately inquired about a replacement and was told that they would ship me a replacement when I returned the damaged item. Annoying but I was willing to do it. However, it took forever for them to send me a return label and I kept having to chase down answers out of their customer support. At this point, no one had even apologized for the trouble. Just kept getting vague answers.

Once I finally received my return label after pestering them about it for days, I immediately shipped the item back. Did not hear from them again. Didn't check in with me. Never sent a replacement. Did not refund me.

I kept reaching out to ask for updates and kept getting pushed off and told that the replacement was being shipped, that there was a warehouse issue, a processing issue, a weather issue, etc. Basically everything except "We're sorry. Here's your money and/or replacement."

A month after the return was delivered to them and I had been continuously chasing down answers, Walmart finally initiated a refund for the item because apparently Gruv couldn't honor the replacement.

I then get told by Gruv Support that the item is out of stock and that if I want it still, I have to wait and see if it comes back.....and pay full price. Even though it was initially on sale.

Don't expect helpfulness from this company when something goes wrong. They will jerk you around until the intermediary has to step in.

I ordered The Batman in 4k and got the movie 300 in 4k which is a movie I did eventually want to get so. I have ordered The Batman in 4k again and also ordered Doom in 4k. We will see. Stay tuned.

Doom and The Batman arrived.

I've always had good experiences with Gruv. You're actually buying from Universal (Warner) Home Entertainment's online retail operation hence why almost all of the film titles available are Universal/Warner Bros. So far, I've placed seven orders each worth $100+ since August 2023 and never had any issues with shipping. Every order shipped standard USPS Media mail and usually arrives between 3-5 days halfway across the country (they say standard free shipping is 7-10 days). They have great sales events every month (2 for $12 blurays, 3 for $15.99 blurays, $5.00 blurays, etc). A great way to grow your media collection at home. Now since I believe there's always room for improvement, these would be the minor issues I'd be critical about purchasing from Gruv.com. First, the shopping cart is a bit clunky. It's difficult to see how many qty you're actually ordering, and i've accidentally ordered double titles on one order during one of their sales. Not a big deal so I kept the copies to gift to family. Second it seems that once a title sells out, it's not likely that it'll be immediately restocked or even an ETA which is a bummer, especially for popular titles during sales. Third, the shipping status under your past orders page seems to be really slow at updating, with no link to the order tracking number (you have to keep an eye on your emails, and look for the USPS tracking number near the bottom of the email footer graphic that's not linked to the USPS site, so you have to copy/paste). Besides those minor issues, I wouldn't hesitate in making further purchases from Gruv being a passionate movie watcher and collector.

Do not buy from here. Be careful when buying from Walmart. They will outsource from here and they each just say sorry. If you order 4K movies, the image is blur on case. Pirated! Then you get digital copy that has expired! How? The movie just came out. Just go to VUDU and buy the digital copy!

Delivery sucks ass. They won't get in touch with you, could care less about their customers
Definitely wouldn't recommend
It's been a month, still haven't got what I paid for

Gruv is an excellent site with prompt delivery and customer service. All of my orders have been delivered within a few days with no problems. I did have to do a return one time but that was because of my own error, and they took the DVD back and even credited my account for the return postage.

I ordered on a Sunday night ,and by Wednesday noon had received my DVD already ! Good condition. Very professional. Will surely use this site again. Thanks