GS Equestrian & Country Avaliações 

I wish I had read the reviews before buying from GS Equestrian.

I placed an order on 19/11 as the website advised my items would arrive in plenty of time for a birthday on 01/12. I even checked estimated arrival time before purchasing. Order now for delivery between 28/11 and 29/11 the website said. So I placed my order.

I’ve heard nothing since. No dispatch notifications, not a peep.

So I reach out to customer service concerned we are now on Wednesday and still no dispatch.

Instead of doing anything , the handler chose to try and point out that the website said 8 working days to handle my order - not to deliver it. And thanked me for my patience and understanding….

Well I’m neither patient nor understanding nor is it easy to lie to me because I will come with receipts. Such as a screenshot of the website today which clearly states order now for delivery between 5/12 and 8/12… which is 8 working day. Delivery … not handling.

Another screenshot of my order confirms that GS equestrian states my order will be delivered between 28/11 and 29/11. Delivered … not start to be handled.

If you’re going to lie … make sure your customers can’t fact check you. You’ve got an opportunity to make this right. And if you’re thinking about blaming it on supply delays… don’t. You don’t get to use that excuse now you’ve been called out , not after radio silence since the date of purchase, not whilst your website prompts people to hurry while stocks last

I suggest you stop hiding behind excuses and provide the service you advertise on your website

I had an issue with a faulty pair of brushing boots. The customer service team couldn't have been any more helpful, and I was offered a refund or replacement. The replacement boots arrived quickly and I cannot fault the level of service I received.
Thank you, I will definitely be using GS Equestrian again.

amazing customer support and very helpful. got straight to the point and made it nice and easy and especially no hassle.

I've bought several items from GS always good items and service. There was a small mix up with my last order emailed them over the weekend and revieved a phone call first thing Monday morning issue resolved in 2 mins new item arrived 2 days later. Absolutely top customer service

Ordered on Wednesday and arrived today on Friday. Couldn’t ask for better service and at an amazing price too. Will definitely use again!

I had made an order through GS Equestrian for a supplement which was sent via Royal Mail but didn't arrive. When I tracked the parcel, RM said they had delivered it but there was no photo as proof of delivery.

I let GS Equestrian know and they sent me out another product which arrived within a couple of days. Excellent customer service.

Lovely to deal with human beings who offered a fabulous service and response to my enquiries. Will shop here again!

Delivered quickly and very polite helpful customer service to solve my problem.
Will definitely use in the future I can’t fault the service.
Sarah Smith

Poor delivery. Ordered 2 weeks ago, it is not in stock and needs to come from elsewhere- which has now been lost somewhere: No communication other than myself emailing to see where the order is. Poor customer service, repeating the same email with no clear answers. If things are not in stock it should be clearly shown on the website, and to not take the money without fulfilling the order.
Have always used these, however more recently the delivery is becoming poor, will avoid in the future.

Extremely slow dispatch of items (despite charging for next day delivery then taking 4 days to post out), totally unhelpful customer service. Would not recommend and wouldn’t use again.

I would highly recommend this company, they have been so helpful with customer service being amazing. I had an enquiry about a product I had bought and sadly broken and they went above and beyond to help me. Replacing it so kindly and with speedy shipment too. I have told all my horse friends to use this company. Thank you so much I appreciate your kindness!

Ordered riding boots which didnt fit, so i sent back for a different size end of July. 1st August they said they had initiated the exchange.... today is the 15th August and still no boots! When i chased this up they said they werent in stock so had to back order (which they didnt inform me of as it said they were in stock)
Then told they would send them next day delivery when they arrived, which they havent. Hopefully they will be here in the next few days, but not happy as i had to buy others in the meantime as i needed them. No offers of money off etc, they arent particularly bothered. Would steer clear, there are so many other places that actually value your custom.

My daughter has ordered several times and not been disappointed. Unfortunately a pair of riding boots came up slightly short, but the returns process was great and we received a refund within 5 days.

Good quality products and excellent service and professional communication.

I can't even estimate how much money I have spent on this site over the last 5 years. Most of the prices can not be beaten and they also have some good discounts codes and a loyalty program. I love that the wish list section had returned! I like that they give a dispatch estimate on each item as that helps set expectations with time of delivery as sometimes items are sent the next day or two weeks late. I look forward to my next order.

I placed an order on 16th June and chased for an update twice. Was informed on 4th July there had been a technical issue but that the item had now been sent. It is now the 12th - no tracking information and no parcel. Extraordinarily bad service - I’d recommend avoiding!

Plenty of choice and good prices but loses 2 stars as the dispatch and shipping is extremely slow i ordered my last items over a week ago and still the estimated date is 4th July I did know this company were on the slower side compared to other similar sites but as this was only site that had everything I needed I went for it to save Paying multiple postage but didn’t expect to be still waiting

I ordered the wrong item through Amazon, got in touch with GS Equestrian. Lyndsey in the office was superb and could not have been any more helpful. She arranged to uplift the wrong item immediately, organised the refund, sent out the replacement item at the same time. She is an asset to the company. excellent service

Awful wish I had read the other reviews ordered next day delivery for an urgent order the delivery day has passed no communication from company. Called them up they don't even have the item in stock never ever again do not use this company