GS Equestrian & Country Avaliações 

Awful, wish I'd read this first!
Ordered on the 17th April and paid for express delivery. Had no update if my ordered has been posted yet. Even though I've asked them twice! Received 2 other parcels from other companies without the express delivery ordered the same day. If you want to track a parcel you need to download the shop app, but i have no tracking details to even do that, not that I want that app on my phone. Will never use this company again,

Appalling if honest. Holding my money to ransom. Purchased an item online which arrived one afternoon. Opened the following morning to note faulty. Send an email with images the same day & been advised they would send a returns label to send it back to them. Now being told I have to wait 2-3 working days approx for a manufacturers investigation when they’ve sent me a faulty item. It never left my home & arrived in that state. Why am I having to wait before I get a refund or replacement. Not happy , absolutely appalling service & deffo will not be using again. The worst customer service I’ve ever experienced.

Great Prices, products were dispatched within time frame given and delivered quickly, would recommend!

Great customer service regarding a parcel delivered to the wrong address (and not forwarded on by whomever received it). Customer Support was very easy to contact by mail, responded quickly, were very helpful and immediately replaced it.

Awful company & terrible service if I could give zero stars I would!

Great Customer support received regarding a rug that I purchased. It had a faulty front clip and I was asked for a few details so that GS Equestrian could contact the manufacturer. Within four days I was given a full refund. Communication via email was timely and professional. I have used this company many times and will definitly continue to. They went above and beyond in resolving the issue with this rug. A big shout out for them and thank you to Lyndsay x

I’d give 0 stars if I could. I ordered a breast plate not expensive but still £46 I could have spent at a proper retailer. delivery date passed, emailed with no reply. 2nd email sent expressing my disappointment and cancelling my order for a full refund… Oh surprise! No reply (The item has not even been picked, let alone shipped) Roll on 4 days: Another surprise the item has shipped meaning it can no longer be cancelled! Then today my item has just been picked!!! Come on get your act together… I must add still no human response to my emails. This was the last chance for this company from me… AVOID
ABOID AVOID!!

Great products, reasonable prices , everything ss promised on time
Would definitely use again and recommend

Not the worst, not the best. They took a week to even put my order in the post - items that were in stock. I’ve had better service from them before. But all tolled, their prices are excellent, and if you’re willing to keep,after them when things go a bit wrong, they’re OK.

Absolutely awful customer service. Product not as described, when returning item they refused to give me a refund and wanted me to pay more postage to return the item that wasn't fit for purpose. The whole experience has been awful and I would advise caution when using them.

Bought a Gillet at least half the price of anywhere else, brand new and well packaged .. only issue I had is I paid extra for next day delivery and it didn’t arrive for three days… 

Received leather gloves for daughters Christmas only to find they were too small. Returned asap in original packaging requesting larger size (paying for return postage)

Was advised they were received damaged therefore no replacement or refund would be issued.
Gloves were unworn
Can only surmise they were damaged when received as not meticulously examined by myself, damaged by the company on return or this is used as an excuse to not replace

Absolutely disgusted with customer service
Will not use this company again and would not recommend

I ordered a rug for one of our RDA ponies unfortunately two days later we lost her following a horrible colic attack. I contacted GS Equestrian who immediately cancelled the order and refunded the cost. We received a lovely message from their Customer Service team too. Thank you GS Equestrian.

Not very happy was ment to be a Christmas present order was for 4 rugs so not a little order only to receive a email saying 1 was faulty so couldn't send then to find out the items will be arriving after Christmas the 27th so now Christmas eve I need to run around looking for replacements aslo I have to pay for returns and won't get a refund till the new year well just not good enough

Sorely disappointed, placed an order for a few things for my wife's Xmas to find when it arrived out of the 5 things I ordered 3 arrived of which 1 was an item I ordered 2 items I never ordered.
Returned the 2 other items so the said they were sorry and would send the other items low and behold only 3 of the original order arrived 1 still missing.
How can they get a online order when it's there in front of them wrong twice....

During the form filling I was scammed into filling in a form for SUPER payments. They now have all my details so I have to cancel my credit card. Super offer paybacks on purchases but they are so small that the time taken wading through their bumf outweighs the savings. GS offer good prices but obviously only because their site is used by SUPER to trap customers.

BEWARE. Bought Grubs boots less than six months ago and the left one developed a leak, brought this to GS Equestrian CS attention, and they told me that could do nothing about it. No return, no offer of a refund, nothing!
Absolute disgrace, I wasted over £70 to use a pair of boots for about six months and they had to go in the bin.
So be aware these Grubs boots can be faulty, and you will have no customer service from this company when you complain!!!!!!!!!!!
I was happy with the boots to start with, but they just don't last, and with a worthless warranty I will not be buying Grubs again.
Or using GS Equestrian again.

Would give 0 stars if I could.

Placed an order 2 weeks ago and it’s still not been dispatched. I’ve been told on 2 separate occasions that it was ‘due to be dispatched’ the same day yet days have passed and nothing.

I have emailed the company to cancel my order and for a refund and are yet to receive a response. I will give them until tomorrow and then call my bank for a chargeback.

Placed an order based on a quoted in stock availability. Had to chase several times and received a pack of differing lies about the delivery status. Finally cancelled the transaction and have a refund because I didn’t want to hear another lies…
Company is absolutely useless

Still waiting for delivery from order placed on 31st August no contact ive had to chase clearly something is failing if your waiting on delivery's I suggest you be honest as this going on reviews is doing your company no favours at all very disappointed