Guapi Avaliações 158

Resposta de Guapi

12 de fev. de 2025

Hi Nassir Morrison,

We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order.

To assist you as quickly as possible, could you please provide your order details, including the order number and the email address used for the purchase? Kindly send this information to us at support@guapi.ch with the subject line "Nassir Morrison - Order Not Received."

Once we receive your details, we will prioritize your case, investigate the issue, and work on a swift resolution.

We truly appreciate your patience and will do our best to ensure your order is delivered as soon as possible.

Best regards,
GUAPI Support Team

Resposta de Guapi

Atualizado em 13 de fev. de 2025

Hi Mookie Malachi,

We sincerely apologize for the disappointing experience that led you to rate us 1 star. We completely understand how frustrating it must be to wait for your order, and we truly regret any inconvenience this has caused you.

We want to assure you that we have already processed the refund for your order. If you have any concerns or need further assistance, please don’t hesitate to reach out, we’re here to help.

Your feedback is important to us, and we appreciate your patience and understanding.

Best regards,
GUAPI Support Team

Resposta de Guapi

14 de jan. de 2025

Hi there,

Thank you for reaching out to us. We’re sorry to hear about your concern. To better assist you and address your inquiry, could you kindly provide us with the following details:

Name
Email Address
Contact Number
Order Number (if applicable)

Once we have this information, we’ll be able to look into the issue and assist you further. Please email us at support@guapi.ch, and we'll ensure the matter is addressed right away.

Thank you for your understanding, and we look forward to resolving this for you.

- GUAPI Support Team

Resposta de Guapi

14 de jan. de 2025

Hi there,

We're truly sorry to hear about your experience, and we apologize for any frustration this has caused. In order for us to better assist you and address your concern, could you please provide the following details:

Full Name
Email Address
Contact Number
Order Number

Once we have this information, we will prioritize resolving the issue as quickly as possible. Kindly send the details to us at support@guapi.ch.

We appreciate your patience and look forward to resolving this for you.

- GUAPI Support Team

Resposta de Guapi

14 de jan. de 2025

Hi there,

We sincerely apologize for the inconvenience you've experienced. Due to the overwhelming volume of orders during our Black Friday Sale, there was a delay in processing some of the orders. We truly appreciate your patience and understanding during this busy time.

We hope that the issue has been resolved, as the items in your order have already been delivered. If you have any further concerns or questions, please feel free to reach out to us, and we'll be happy to assist you.

Thank you again for your support!

- GUAPI Support Team

Resposta de Guapi

14 de jan. de 2025

Hi there,

We’re truly sorry to hear about your concerns, and we apologize for any inconvenience you’ve experienced. To further address your issue and resolve it as quickly as possible, could you please provide us with the following information:

Name
Email Address
Contact Number
Order Number

Once we have this information, we'll do our best to correct the issue right away. Please send the details to our customer support team at support@guapi.ch, and we will get back to you promptly.

Thank you for your patience, and we look forward to resolving this for you.

- GUAPI Support Team

Resposta de Guapi

20 de nov. de 2024

Hi Kelvin Owens,

Thank you for reaching out, and we sincerely apologize for the inconvenience this delay has caused. We understand how frustrating it must be to wait for your order.

To assist you further, could you please provide the details of your order, including the order number and the email address used? Kindly send this information to us at support@guapi.ch with the subject line "Kelvin Owens - Order not received." Once we receive your details, we will call you right away and investigate the issue and resolve it as quickly as possible.

We truly appreciate your patience, and we will make it a priority to ensure your order is delivered promptly.

- GUAPI Support Team

Resposta de Guapi

20 de nov. de 2024

Hi cee vert,

Thank you so much for your kind words and for taking the time to share your experience!

We’re thrilled to hear that you’re happy with the quality of the joggers and that everything met your expectations. We’re also glad the item swap was hassle-free and that you received your order quickly!

Your support means a lot to us, and we’re always here to provide top-notch products and service. We look forward to serving you again soon!

- GUAPI Support Team

Resposta de Guapi

20 de nov. de 2024

Hi CHRIS,

Thank you so much for your amazing feedback!

We're thrilled to hear that you're loving the quality of the pants – we take pride in offering the best products, and it’s great to know you’re enjoying them!

Your support means the world to us, and we’re excited to have you back on our website anytime.

- GUAPI Support Team

Resposta de Guapi

20 de nov. de 2024

Hi Terica

Thank you so much for your kind words and for sharing your experience!

We're thrilled to hear that you’re happy with the quality of the clothing and that the exchange process was smooth and hassle-free. It’s wonderful to know that our team kept you updated and ensured you were satisfied every step of the way.

We truly appreciate your support with us!

- GUAPI Support Team

Resposta de Guapi

30 de out. de 2024

Hi Jordaan,

Thank you so much for your fantastic feedback and for giving us a 5-star rating!

We're thrilled to hear that you're completely obsessed with the Flowers Denim Jeans and that this has been your favorite purchase from GUAPI so far.

It’s wonderful to know that you received so many compliments and that the fit and materials exceeded your expectations. Your support and loyalty mean the world to us!

If you have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again soon!

- GUAPI Support Team

Resposta de Guapi

30 de out. de 2024

Hi Ef Ay,

Thank you so much for your wonderful feedback and for giving us a 5-star rating.

We're thrilled to hear that you found the perfect fit. Your support means a lot to us, and we're grateful to have you as a customer.

If you have any more feedback or need assistance in the future, please don't hesitate to reach out!

- GUAPI Support Team

Resposta de Guapi

16 de out. de 2024

Hi Raphaël Paul,

We're truly sorry to hear about the delay in receiving your order and the lack of communication you've experienced. This is not the level of service we strive to provide.

To help us quickly address your concern and resolve this issue, could you kindly provide your order number? We'll look into this immediately and ensure you receive your package or a refund as soon as possible.

Thank you for your patience, and we apologize again for the inconvenience.

- GUAPI Support Team

Resposta de Guapi

12 de out. de 2024

Hi David

Thank you so much for your kind words!

We truly appreciate your positive feedback about our brand and staff. It's wonderful to know that our efforts to provide excellent service are recognized.

Your support means a lot to us, and we're committed to maintaining the high standards you've come to expect from us. If you ever have any questions or need assistance, please feel free to reach out.

We're here to help!

- GUAPI Support Team

Resposta de Guapi

3 de out. de 2024

Hi EJ Hall,

Thank you so much for sharing your experience!

We're thrilled to hear that our Support team was able to help you quickly and ensure a smooth return process. It's great to know you're happy with the outcome! If you ever need assistance again, don’t hesitate to reach out.

We appreciate your support and look forward to serving you again soon.


- GUAPI Support Team

Resposta de Guapi

2 de out. de 2024

Hi Jhovanny De Salas,

Thank you so much for your kind words and for trusting GUAPI to elevate your outfit!

We’re thrilled to hear everything worked out perfectly. If you ever need anything else or have more styling questions, we’re here to help!

Keep rocking that GUAPI style!

- GUAPI Support Team

Resposta de Guapi

Atualizado em 21 de set. de 2024

Hi Consumer,

Thank you for your feedback, and I sincerely apologize for the inconvenience caused with your order.

This is certainly not the experience we strive for, and we completely understand your frustration, especially since this is the second time you’ve encountered an issue.

To resolve this as quickly as possible, could you please send us an email at support@guapi.ch with the subject line “Trustpilot Review” and include the details of your order? Once we receive your email, we will personally call you to ensure this issue is addressed promptly.

We truly appreciate your patience and understanding.

- GUAPI Support Team

Resposta de Guapi

Atualizado em 21 de set. de 2024

Hi Rhode Theodore,

Thank you so much for your kind words and for leaving us a 5-star review!

We’re thrilled to hear that you had such a positive experience with our customer service—it means the world to us.

We’re committed to providing the best possible support to our customers, and feedback like yours motivates us to keep improving. If there’s anything else we can assist you with, don’t hesitate to reach out.

Thanks again for your support!

- GUAPI Support Team

Resposta de Guapi

5 de set. de 2024

Hi Consumer,

Thank you so much for your amazing feedback!

We’re beyond thrilled to hear that you love our brand and see the quality improving with each piece. Your support and kind words mean the world to us!

We can’t wait to keep delivering even more for you.

Thanks again for choosing GUAPI!

- GUAPI Support Team

Resposta de Guapi

5 de set. de 2024

Hi Dermot Melia,

Thank you so much for your wonderful review and for being a loyal customer!

We’re thrilled to hear that you had a great experience with our customer service and that you're enjoying our jeans. It means a lot to us that you've ordered from GUAPI three times already!

If you ever need anything else, feel free to reach out. We're always here to help!

Thanks again for choosing GUAPI!

- GUAPI Support Team