Staff was very courteous and helpful explaining things and following through with any questions we had so everything was repaired in a timely fashion. They listened to any concerns and explai... Ver mais
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Veja o que dizem as avaliações
The process for making and claim and the management of that claim was substandard. While due diligence is a part of the process, minimal effort was put into truly understanding the work performed to... Ver mais
A empresa respondeu
Our claim did not reach the deductible amount; therefore, the claim was never processed. However, the claims rep, Cindi Harrington, and Mike Sellers, from Travelers Boilerre were immediately on it! A... Ver mais
A empresa respondeu
Everyone that I worked with made me feel that my claim was their top priority. Things that I didn't understand were explained to me patiently and that I understood. The check for payment was issued... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Informações de contato
1111 Ashworth Road, 50265, West Des Moines, Estados Unidos
- (877) 448-4331
- guideone.com
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Responsiveness to claim
Responsiveness to claim, courtesy of the representative and follow-up. Great clarity in communication and demonstrated professionalism at all times.
7 de julho de 2026
Resposta da GuideOne Insurance
Larry,
Thank you for your feedback. We’re pleased to hear that you experienced responsive service, clear communication, and professional support throughout your claim. Providing courteous guidance, timely follow-up, and a positive customer experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Regretful
The process for making and claim and the management of that claim was substandard. While due diligence is a part of the process, minimal effort was put into truly understanding the work performed to get at a formal conclusion. The claim was filed based on expert guidance of what occurred. I am new to Guide One and really wish I had not changed. When your people are not the number one priority, and the protection of your assets are, who are you really serving. Disappointed, and regretful of my decision to change.
7 de julho de 2026
Resposta da GuideOne Insurance
Starr,
Thank you for taking the time to share your feedback. We understand how disappointing it can be when the outcome of a claim does not meet your expectations. Our goal is to conduct a thorough investigation and carefully evaluate all available information before making a coverage decision.
In this case, the claim was reviewed through inspections by both an independent adjuster and an engineering expert. We recognize that receiving a decision you disagree with can be frustrating, particularly when you believe the damage resulted from a covered cause of loss.
We appreciate your perspective and understand your concerns. Experiences such as yours remind us of the importance of maintaining a thoughtful, transparent, and respectful claims process for every customer.
Best Regards,
Jennifer Smarelli
She explained the claims process…
She explained the claims process clearly and coped well with a few issues which arose.
7 de julho de 2026
Resposta da GuideOne Insurance
Jack,
Thank you for your feedback. We’re glad to hear that your adjuster explained the claims process clearly and provided helpful guidance along the way. We also appreciate your patience as a few challenges arose during the process, and we’re pleased that they were handled effectively. Thank you for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
they were here on the day and the time…
they were here on the day and the time that said that they would be here. very professional
7 de julho de 2026
Resposta da GuideOne Insurance
Vivian,
Thank you for your feedback. We’re delighted to hear that our team arrived exactly when promised and provided professional service throughout the process. Delivering dependable, timely support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Kylee explained the process completely…
Kylee explained the process completely and was very helpful. Very easy process to receive the replacement funds.
3 de junho de 2026
Resposta da GuideOne Insurance
Lee Ann,
Thank you for your feedback. We’re pleased to hear that Kylee took the time to clearly explain the process and made it easy for you to receive your replacement funds. Providing helpful guidance and a smooth experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Everyone I talked with about our claim…
Everyone I talked with about our claim was very professional and helpful. Our claim was resolved in a very timely and satisfactory manner.
3 de junho de 2026
Resposta da GuideOne Insurance
Daniel,
Thank you for your feedback. We’re pleased to hear that our team provided professional and helpful service throughout your claim, and that it was resolved in a timely and satisfactory manner. Delivering a smooth and responsive experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
All's Well That Ends Well
Sam Schaben was our representative and proved very helpful along the way. Although there was a bit of confusion about the role of the on-site adjuster (Travis Graham) and the representative, after a few meetings, they figured things out.
I realized through this experience that we had to be very knowledgeable about industry standards and had to advocate for ourselves. If we had not done our research, the end result would have been unsatisfactory.
Again, we are very appreciative of the time and efforts Sam Schaben offered in assisting us with our claim.
3 de junho de 2026
Resposta da GuideOne Insurance
Keith,
Thank you for sharing your experience. We’re glad to hear that Sam was helpful and provided strong support throughout your claim. We also appreciate your honest feedback regarding the initial confusion around roles and the need to advocate for yourself—insights like this are important and help us improve communication and clarity for our customers. We’re grateful for the effort you put into the process and truly appreciate your recognition of Sam’s time and dedication.
Best Regards,
Jennifer Smarelli
Good service
Good service, Communication, fast response, guidance, follow through.
3 de junho de 2026
Resposta da GuideOne Insurance
Stan,
Thank you for your feedback. We’re pleased to hear you experienced good service, clear communication, and strong follow-through. Providing prompt, courteous guidance throughout the process is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Communication was horrible
3 de junho de 2026
Resposta da GuideOne Insurance
Todd,
Thank you for taking the time to share your feedback. We understand how frustrating it can be when communication does not meet expectations, especially during the claims process.
Our Claims team worked to provide updates throughout the handling of your claim, including information regarding estimates, payments, and rental coverage. We are sorry to hear that your experience did not feel that way.
We appreciate you bringing this to our attention and recognize the importance of a clear and consistent experience.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Pastor Toby,
Thank you for your feedback. We’re glad to hear that you found our staff easy to work with and professional. Providing a smooth and supportive experience is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Professional and a quick response
3 de junho de 2026
Resposta da GuideOne Insurance
Karen,
Thank you for your feedback. We’re pleased to hear you experienced professional service with a quick response. Providing timely and reliable support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Guide One was easy to work with to file…
Guide One was easy to work with to file a claim and stayed with me until the work was completed and paid for. It was a very efficient and effective process, especially being my first claim with the company.
6 de março de 2026
Resposta da GuideOne Insurance
Brian,
Thank you for your kind feedback. We’re glad to hear that your claim experience was easy to navigate and that our team stayed engaged through completion. Providing a smooth, efficient process—especially for a first claim—is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Our claim did not reach the deductible…
Our claim did not reach the deductible amount; therefore, the claim was never processed. However, the claims rep, Cindi Harrington, and Mike Sellers, from Travelers Boilerre were immediately on it! Also, they followed up with us as we were waiting for additional invoices. They were awesome!
3 de junho de 2026
Resposta da GuideOne Insurance
Kathy,
Thank you for sharing your experience. While your claim did not move forward due to the deductible, we’re so glad to hear that Cindi and Mike responded quickly and stayed engaged throughout the process. Their proactive follow-up and support clearly made a difference, and we truly appreciate you recognizing their efforts. We’ll be sure to pass along your kind words—they’ll mean a lot to them.
Best Regards,
Jennifer Smarelli
Cyndi Harrington handle our claim…
Cyndi Harrington handle our claim completely by Email. We tried to connect by phone and with my job and her hours it never happened. She did an outstanding job with handling the claim by email pictures and quotes from the contractor.
3 de junho de 2026
Resposta da GuideOne Insurance
Steve,
Thank you for sharing your experience. We’re glad to hear that Cyndi was able to effectively manage your claim through email and provide clear, detailed communication using photos and contractor quotes. We understand schedules don’t always align, and we appreciate your flexibility—it's great to know she was able to deliver such strong support throughout the process.
Best Regards,
Jennifer Smarelli
Good communication between company and…
Good communication between company and customer.
3 de junho de 2026
Resposta da GuideOne Insurance
Doug,
Thank you for your feedback. We’re glad to hear you experienced clear and effective communication throughout the process. Keeping our customers informed is a top priority, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
The entire process was smooth and…
The entire process was smooth and seamless. Our agent was friendly and knowledgeable and kept us informed on progress of our claim.
3 de junho de 2026
Resposta da GuideOne Insurance
Richard,
Thank you for your positive feedback. We’re pleased to hear that your experience was smooth and seamless, and that our agent provided friendly, knowledgeable support while keeping you informed throughout the process. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
friendly patient service
friendly patient service, very kind on the phone. very imformative
3 de junho de 2026
Resposta da GuideOne Insurance
Pastor Ed,
Thank you for your positive feedback. We’re glad to hear you experienced friendly, patient, and informative service. Providing clear support with care and professionalism is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Prompt/ Informative/courteous
3 de junho de 2026
Resposta da GuideOne Insurance
Fred,
Thank you for your feedback. We’re pleased to hear that you experienced prompt, informative, and courteous service. Providing timely and professional support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Good follow-up and follow-through
Good follow-up and follow-through. Everything accurate. Easy to deal with.
3 de junho de 2026
Resposta da GuideOne Insurance
John,
Thank you for your feedback. We’re pleased to hear that you experienced strong follow-up and follow-through, with accurate information and an easy process. Providing reliable, responsive service is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Good experience with hail claim
Overall a good experience and GuideOne verified our damage and paid the claim promptly. If there had been more communication along the way, it would be five stars.
3 de junho de 2026
Resposta da GuideOne Insurance
Robert,
Thank you for your feedback. We’re pleased to hear your claim was handled promptly and that your experience was overall positive. We appreciate your suggestion regarding communication and will continue to look for opportunities to provide more consistent updates throughout the process.
Best Regards,
Jennifer Smarelli
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