Staff was very courteous and helpful explaining things and following through with any questions we had so everything was repaired in a timely fashion. They listened to any concerns and explai... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The process for making and claim and the management of that claim was substandard. While due diligence is a part of the process, minimal effort was put into truly understanding the work performed to... Ver mais
A empresa respondeu
Our claim did not reach the deductible amount; therefore, the claim was never processed. However, the claims rep, Cindi Harrington, and Mike Sellers, from Travelers Boilerre were immediately on it! A... Ver mais
A empresa respondeu
Everyone that I worked with made me feel that my claim was their top priority. Things that I didn't understand were explained to me patiently and that I understood. The check for payment was issued... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Informações de contato
1111 Ashworth Road, 50265, West Des Moines, Estados Unidos
- (877) 448-4331
- guideone.com
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My latest experience was simple and…
My latest experience was simple and understandable with the results provided for the next step. Processing my claim was fast and the claim adjuster/writer thoroughly explained his recommendation.
5 de maio de 2026
Resposta da GuideOne Insurance
Allison,
Thank you for sharing your experience. We’re glad to hear the claims process was straightforward, timely, and clearly explained, and that our adjuster provided thorough guidance on next steps. We appreciate your feedback.
Best Regards,
Jennifer Smarelli
Claim representatives were all very professional.
Claim representatives were all wonderful to work with as well as the adjustors. Thank you.
5 de maio de 2026
Resposta da GuideOne Insurance
Lisa,
Thank you for your feedback. We’re glad to hear our claims team was wonderful to work with, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
We recently had to make a claim for damages
We recently had to make a claim for damage done due to frozen pipes. The claims adjuster was readily available, pleasant and thorough. He kept me advised every step of the way and explained everything clearly. The whole process was a positive experience.
5 de maio de 2026
Resposta da GuideOne Insurance
Mary Lynn,
Thank you for taking the time to share your experience. We’re glad to hear our claims adjuster was readily available, thorough, and kept you informed throughout the process. We appreciate your feedback and are pleased the claims experience was a positive one.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Michael,
Thank you for your feedback. We’re glad our staff provided responsive service during your claim.
Best Regards,
Jennifer Smarelli
Very responsive.
5 de maio de 2026
Resposta da GuideOne Insurance
Kim,
Thank you for your feedback! We’re glad to hear you found our team very responsive and appreciate you taking the time to share your experience.
Best Regards,
Jennifer
STILL RECEIVING BILLS!
STILL RECEIVING BILLS! We stopped using Guide One in October of 2025, 7 months ago for lack of transparency in their billing process. We would constantly receive bills, and when we began to question what we were paying for there was no response. We even emailed their upper management. As of today they are still billing us. It just proves the point they don’t even know what they are billing for.
11 de maio de 2026
Avaliação não solicitada
Resposta da GuideOne Insurance
Phil,
Thank you for bringing this to our attention. We understand how concerning it is to continue receiving bills after services have ended, and we’re sorry for the frustration this has caused. Billing is based on account status and contractual terms, and we take questions about charges seriously.
I have reached out to our billing department and have been informed that all invoice fees and late fees have now been waived.
Best Regards,
Jennifer Smarelli
Theresa
Theresa, the Guide One representative, was courteous and efficient. We were kept informed as the claim was dealt with, and the resolution time was brief.
5 de maio de 2026
Resposta da GuideOne Insurance
Laura,
Thank you for sharing your experience. We’re pleased to hear that Theresa provided courteous and efficient service and that you felt well-informed throughout the claims process. Timely resolution and clear communication are important to us, and we appreciate you taking the time to recognize her efforts.
Best Regards,
Jennifer Smarelli
The claim process of our damages were…
The claim process of our damages were handled quickly, professionally and kindly.Kylee, Torie and Geno were very personable, they made the experience easy and painless.
5 de maio de 2026
Resposta da GuideOne Insurance
Angie,
Thank you for sharing your experience. We’re glad to hear your claim was handled quickly and professionally, and that our claims team helped make the process smooth and stress‑free. We appreciate your kind words and will be sure to share your feedback with the team.
Best Regards,
Jennifer Smarelli
They listened
5 de maio de 2026
Resposta da GuideOne Insurance
Mark,
Thank you for your feedback. We’re glad to hear that you felt listened to throughout the process. Providing attentive and responsive service is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Harold,
Thank you for your feedback. We’re glad to hear that you received a quick response and a timely coverage decision. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Quick friendly efficient processing and…
Quick friendly efficient processing and follow up.
5 de maio de 2026
Resposta da GuideOne Insurance
Preston,
Thank you for your feedback. We’re glad to hear that your experience was quick, friendly, and efficient, with thorough processing and follow‑up. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Process went pretty smoothly.
5 de maio de 2026
Resposta da GuideOne Insurance
Pastor Thomas,
Thank you for your feedback. We’re glad to hear that the process went smoothly and appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
I will gladly do so
I will gladly do so - at my next uninterrupted moment of convenience
Peace / Out… Gary
5 de maio de 2026
Resposta da GuideOne Insurance
Gary,
Thank you for your response. We are glad to know you had a positive claims experience.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Joe,
Thank you for your feedback! We’re glad to hear you received great customer service and that the claims process was easy. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Our church has been doing business with…
Our church has been doing business with guide one for years. Every time we have a problem they have been very professional and thorough with their service. I would recommend them to anyone that wants to feel secure with a insurance company
5 de maio de 2026
Resposta da GuideOne Insurance
Pastor Jerry,
Thank you for your continued trust in GuideOne. We’re honored to work with your church and appreciate your kind words about our professional and thorough service. Helping our customers feel secure and supported is very important to us, and we’re grateful for your recommendation.
Best Regards,
Jennifer Smarelli
Customer service was amazing
Customer service was amazing!
Kylee Felda was professional, prompt and thorough in her communication and follow through.
5 de maio de 2026
Resposta da GuideOne Insurance
Raymond,
Thank you for your kind feedback. We’re glad to hear that you received amazing customer service and that Kylee Felda was professional, prompt, and thorough in her communication and follow‑through. We appreciate you taking the time to recognize her efforts and share your experience.
Best Regards,
Jennifer Smarelli
OK Experience
Claims adjuster was nice enough, but the whole process took WAY too long to get a response/answer to our claim.
5 de maio de 2026
Resposta da GuideOne Insurance
Erik,
Thank you for sharing your feedback. We appreciate your kind comment about our adjuster and understand how delays can be frustrating when you’re waiting for answers. In this case, part of the timeline was impacted by weather‑related delays affecting the inspection process, which can occasionally extend resolution time. We strive to keep our customers informed throughout the claim and appreciate your patience. If you have questions or would like to discuss the timeline further, we welcome you to contact our claims team directly.
Best Regards,
Jennifer Smarelli
Gutter damage claim - snow & ice
Donna contacted me the next day after the claim was submitted and thoroughly notated the charges. Phil showed up within a few days to perform the inspection. Donna maintained constant communication throughout the process as well as ensured that I understood the process, what was covered, etc. The claim process went very smoothly and quickly.
1 de abril de 2026
Resposta da GuideOne Insurance
Warren,
Thank you for taking the time to share your experience. We’re glad to hear that Donna reached out promptly, clearly documented the charges, and maintained consistent communication throughout the process. We’re also pleased that Phil was able to complete the inspection quickly. Ensuring our customers understand the process and coverage is important to us, and we appreciate you recognizing our team’s efforts and sharing your positive experience.
Best Regards,
Jennifer Smarelli
Everything was fast and efficient
Everything was fast and efficient. I was very happy with the level of service that was provided.
5 de maio de 2026
Resposta da GuideOne Insurance
Wayne,
Thank you for your feedback. We’re glad to hear that your experience was fast and efficient, and that you were pleased with the level of service provided. We appreciate you taking the time to share your positive experience.
Best Regards,
Jennifer Smarelli
Quick and Pleasant
The adjuster was quick to to address our claim and pleasant to talk to over the phone.
5 de maio de 2026
Resposta da GuideOne Insurance
Art,
Thank you for your feedback. We’re glad to hear that your adjuster addressed your claim quickly and was pleasant to work with throughout the process. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.