Staff was very courteous and helpful explaining things and following through with any questions we had so everything was repaired in a timely fashion. They listened to any concerns and explai... Ver mais
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Veja o que dizem as avaliações
The process for making and claim and the management of that claim was substandard. While due diligence is a part of the process, minimal effort was put into truly understanding the work performed to... Ver mais
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Our claim did not reach the deductible amount; therefore, the claim was never processed. However, the claims rep, Cindi Harrington, and Mike Sellers, from Travelers Boilerre were immediately on it! A... Ver mais
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Everyone that I worked with made me feel that my claim was their top priority. Things that I didn't understand were explained to me patiently and that I understood. The check for payment was issued... Ver mais
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Detalhes da empresa
Escrito pela empresa
GuideOne Insurance was founded in 1947 with a commitment to social responsibility. That tradition continues today, as the company proudly protects the people who strengthen our communities. GuideOne serves churches, educational institutions, senior living care centers, small businesses, and nonprofit organizations. We provide commercial property and liability, workers’ compensation, commercial auto, and many other liability needs. Rated “A-” (Excellent) by industry analyst A.M. Best, GuideOne does business in all 50 states through a network of thousands of independent agents who serve more than 51,000 members. GuideOne’s corporate headquarters are located in West Des Moines, Iowa.
Informações de contato
1111 Ashworth Road, 50265, West Des Moines, Estados Unidos
- (877) 448-4331
- guideone.com
4,5
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
great response when we had a storm loss.
3 de junho de 2026
Resposta da GuideOne Insurance
Ray,
Thank you for your feedback. We’re pleased to hear you received a strong response during your storm claim. Supporting our customers through challenging events is a top priority, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
We had a fire at our church
We had a fire at our church. The total claim ended up being $1.8 million and taking a year to complete. During this time our adjuster, Brad Johnson, was the face of Guide One. He was great to work through and helped me every step of the way. I hope that I never have a claim like this again, but if I do, I want him to help me with it!
3 de junho de 2026
Resposta da GuideOne Insurance
Brad,
Thank you for sharing your experience. We’re truly sorry to hear about the fire at your church—that must have been an incredibly difficult time. We’re grateful that Brad was able to be a steady support throughout such a significant and lengthy claim. It means a great deal to hear that he guided you every step of the way and made a positive difference during this process. We’ll be sure to share your kind words with him. Thank you again for taking the time to recognize his care and dedication.
Best Regards,
Jennifer Smarelli
Cyndi Harrington was wonderful
Cyndi Harrington was wonderful
She was on top of it
She’s the best
3 de junho de 2026
Resposta da GuideOne Insurance
Dennis,
Thank you for your kind feedback. We’re so glad to hear that Cyndi provided wonderful support and stayed on top of everything throughout your experience. We appreciate you recognizing her efforts and will be sure to share your comments with her.
Best Regards,
Jennifer Smarelli
Fast responses and approval of claim
10 de janeiro de 2026
Resposta da GuideOne Insurance
Mary,
Thank you for your feedback. We’re pleased to hear that your claim was handled quickly with prompt responses and a timely approval. Providing efficient and responsive service is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Communication was good.
3 de junho de 2026
Resposta da GuideOne Insurance
Pastor Jeff,
Thank you for your feedback. We’re glad to hear that communication met your expectations. Keeping our customers informed is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Very satisfied
Very satisfied in the way they handle our claim to our satisfaction that was handled quickly honestly genuinely is only a company like guide One insurance thank you Teresa
3 de junho de 2026
Resposta da GuideOne Insurance
Bobby,
Thank you for your kind feedback. We’re so glad to hear you were very satisfied with how your claim was handled and that the process was completed quickly and with care. Providing honest, responsive service is important to us, and your recognition means a great deal. We’ll be sure to share your appreciation with Theresa.
Best Regards,
Jennifer Smarelli
Amoral, licentious, unconscionable company
My company employed GuideOne for 24 years for our insurance needs. In that time I never asked for anything from them - not a single peep, no claims, no need of anything - we just kept paying our monthly bill. In year 24, we experienced a hurricane so I filed a claim and received about $2000 in assistance. Then, a few weeks later, I was dropped with no communication. I totaled up the amount I'd paid GuideOne over those 23 years - it was approximately $120,000. The fact that I used their services without needing any type of assistance for over 2 decades, then was dropped without a word after such a small claim, is unconscionable.
GuideOne is an amoral company. Whoever is making decisions, creating logarithms, and cutting costs might think about how people/companies like myself feel on the other end of this treatment. Business is business, but this is not right. I attempted to communicate with GuideOne employees about the way this transpired and was treated like a spreadsheet.
3 de junho de 2026
Resposta da GuideOne Insurance
Jeffrey,
Thank you for sharing your experience and for your long-standing relationship with GuideOne. We understand how disappointing this situation may feel, particularly following a claim.
Our team strives to communicate clearly throughout the claims process and to handle each claim in accordance with the terms, conditions, and coverage outlined in the policy. We regret if your experience did not meet your expectations and are reviewing this internally.
Best Regards,
Jennifer Smarelli
A couple of years ago a failed sump…
A couple of years ago a failed sump pump failure damage was covered this incident was also a sump pump failure and I was given 15 reasons why the damage was mot covered they closed the case without any person contact just emails I’m looking into other insurance companies
3 de junho de 2026
Resposta da GuideOne Insurance
Allan,
Thank you for your feedback. We understand how frustrating it can be when a current claim outcome differs from a prior experience.
In this claim, the investigation determined that the water entered through the foundation walls following significant rainfall, which is addressed under the policy as surface water or seepage and is not a covered cause of loss. While a prior claim may have been covered, similar events can have different causes that result in different coverage determinations.
We’re also sorry to hear that the communication during this process did not meet your expectations. Providing clear and helpful explanations is important to us, and we appreciate your feedback as it helps us identify opportunities to improve.
If you would like to discuss your claim further or have any questions about the decision, we encourage you to contact us directly so we can review your concerns in more detail.
Thank you again for taking the time to share your experience.
Best Regards,
Jennifer Smarelli
My experience was incredible
My experience was incredible. I would tell any company to ise GuideOne. They were prompt and worked with the auto repair group I wanted to use.
3 de junho de 2026
Resposta da GuideOne Insurance
Marlin,
Thank you for your kind feedback. We’re thrilled to hear that you had such an incredible experience and that our team was able to work promptly while supporting your preferred repair shop. Providing responsive, flexible service is important to us, and your recommendation means a great deal. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Absolutely helpful looking to help not…
Absolutely helpful looking to help not looking to make problems straightforward very easy to reach
5 de maio de 2026
Resposta da GuideOne Insurance
Emanuel,
Thank you for your kind feedback. We’re pleased to hear that our team was helpful, easy to reach, and made the process straightforward. Providing clear, responsive support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Resposta da GuideOne Insurance
Robert,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that your representative was responsive to your questions and appreciate the opportunity to assist you.
Best Regards,
Jennifer Smarelli
Staff gave timely responses and were…
Staff gave timely responses and were very helpful with information to make our experience very smooth.
5 de maio de 2026
Resposta da GuideOne Insurance
Renee,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that our staff provided timely responses and helpful information, helping to make the claims process smooth for you. We appreciate the opportunity to assist.
Thank you,
Jennifer Smarelli
Great communication
The agent kept in touch with me all along the way. Since we were dealing with stained glass replacement, it was a long time to completion. I appreciated the agent’s patience.
5 de maio de 2026
Resposta da GuideOne Insurance
Paula,
Thank you for taking the time to share your feedback with us. We’re pleased to hear that your agent kept you informed throughout the process and that their patience was helpful, especially given the complexity and extended timeline involved with stained glass replacement. We appreciate the opportunity to assist you.
Best Regards,
Jennifer Smarelli
Reps were very helpful and made the…
Reps were very helpful and made the claim process simple.
Service was very quick, which was unexpected and outstanding.
5 de maio de 2026
Resposta da GuideOne Insurance
Dean,
Thank you for your feedback. We’re glad to hear our representatives were helpful, made the claims process simple, and provided quick, outstanding service. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Disappointed in denial of majority of…
Disappointed in denial of majority of claim based on recurring water damage. All damage occurred while insured with you. Once multiple roofs were replaced, a claim was made since we knew the problem was solved except for ice dams due to a hard winter.
5 de maio de 2026
Resposta da GuideOne Insurance
Mark,
Thank you for sharing your feedback. We understand claim determinations can be frustrating, especially when coverage does not apply as expected. Our team completed a thorough inspection and review of the policy and communicated the findings and decision directly, including the reasons for the coverage determination. We appreciate the opportunity to review the claim and remain available to discuss any remaining questions or concerns.
Best Regards,
Jennifer Smarelli
Claims experience was handled timely
Claims experience was handled professionally and with ease. Quick response and completion of our claim.
5 de maio de 2026
Resposta da GuideOne Insurance
Donald,
Thank you for your feedback. We’re glad to hear your claim was handled professionally, efficiently, and completed quickly. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Absolutely phenomenal!
Absolutely phenomenal!
Professional, kind, helpful. Can’t say that about most insurance companies.
5 de maio de 2026
Resposta da GuideOne Insurance
Matthew,
Thank you for your kind feedback. We’re glad to hear our team provided professional, helpful service and made such a positive impression. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Hats off to the team at Guide One…
Hats off to the team at Guide One Insurance. They made the claim process seamlessly easy. Talked us through step by step till last vender was finished with rebuild. Thanks again
5 de maio de 2026
Resposta da GuideOne Insurance
Todd,
Thank you for your feedback. We’re glad to hear our team made the claims process clear and seamless from start to finish, and that you were supported throughout the rebuild. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Quick claim service
Our claim was handled quickly and efficiently. Ms. Theresa was excellent and stayed in touch with us during the processing to keep us updated as to the status. She was very sweet and professional.
5 de maio de 2026
Resposta da GuideOne Insurance
Melanie,
Thank you for your feedback. We’re glad to hear your claim was handled quickly and efficiently, and that Ms. Theresa kept you informed throughout the process while providing professional and attentive service. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
Always great handling of claims by the…
Always great handling of claims by the claims adjuster and great customer service.
5 de maio de 2026
Resposta da GuideOne Insurance
Bob,
Thank you for your feedback. We’re glad to hear your claims were handled well by the adjuster and that you received great customer service. We appreciate you taking the time to share your experience.
Best Regards,
Jennifer Smarelli
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